USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1376-1400 of 1548 reviews

Cara D.
06/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I use USAA for everything! Homeowner's insurance, Car insurance, banking... You get great discounts for length of time using them, multi-policy discounts, etc. And they actually come through when you need them, during the claim phases of any loss. 3 years ago when my basement flooded during a tropical storm, everyone I knew was waiting on their insurance providers for months and my damage was already approved and fixed. And even though the interest rates on their banking seem low, they are still way better than anywhere else. My most recent service was adding homeowner's insurance to my new home - about $1900 a year for a big house on a lot of land, the only other insurance provider to come close was Selective Insurance (A- rated) and I would rather stay with my tried and true USAA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Cynthia C.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

D M K.
06/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Provides banking and insurance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda T.
06/2014
4.0
insurance companies
  + -1 more
unknown
Description of Work: very caring for an individual.they do there very best to help you in any way ,shape or form!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Marco C.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA's customer service is very professional and polite. They are knowledgable and always get me the answers I need to my financial and insurance questions promptly. I have used their services since 1993 and plan to keep them in the future.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Amy R.
06/2014
5.0
travel agency, insurance companies
  + 0 more
Would use in the future.
Description of Work: I was browsing company's' to help with a trip on the fly. The could not help with just flights. But they can help with vacation planing will use in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon M.
06/2014
5.0
real estate agents
  + -1 more
Still in the process
Description of Work: Provides Realtor services for buying and selling

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Patrick G.
06/2014
5.0
financial advisor
  + -1 more
.
Description of Work: They provided financial and personal advice services to my son in the Army. Their work was professional, prompt, and my son's financial work with them was of the best quality. | |Highly recommend to parents of people in our armed services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gerald D.
06/2014
5.0
banks
  + -1 more
unknown
Description of Work: We bought a house and financed it through USAA. Their mortgage department was extremely helpful and informative. They kept us up-to-date throughout the whole experience! We are very pleased with USAA.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tamara L.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: My husband and I use USAA for our Homeowner & Car Insurance, Mortgage, IRAs & Mutual Fund accounts, Banking accounts and Term Life. We love USAA and have been with them since we first started driving. They are always professional and give advise/help with a smile in their voice!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAUL P.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: review of hail loss claims. not submitted within time frame because deserting party demands for proceeds without intended repairs.. Legal department at USAA is evaluating the claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robyn W.
06/2014
5.0
banks
  + -1 more
.
Description of Work: They are a fantastic bank. Twice they have found that my identity was stolen before I did!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Danielle T.
06/2014
5.0
banks
  + -1 more
unknown
Description of Work: I got a cashier's check. They lady at the desk was very friendly and helpful, and even gave me helpful info in regards to renting my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Adrianne R.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Auto insurance rates are very competitive. Customer Service is great!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lindy Y.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have all my insurance (home, car, jewelry); savings, investments, and checking. Best service for lower price than what else is out there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Stephanie S.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Great. This is an affordable insirance for military and they have a civilian part also

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Edward Y.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David N.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: They provide our insurance as well as wealth management advice. They are a super organization that is very user friendly and customer oriented.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward L.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I could not really expect more from a financial institution. Price, service, responsiveness. USAA has reliably been the best interactions with a company over the last 5 years. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank & Lisa M.
06/2014
5.0
insurance companies
  + -1 more
.
Description of Work: Called to get an estimate for boat insurance. Always professional and easy to work with

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine L.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Duncan M.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Patricia L.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I use USAA for my insurance and my credit cards. For insurance, we just removed a young adult family member who got married from our policy. The explanations were clear and quick, and we saved substantial money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard S.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Investing information.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Kendalyn W.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM