USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1351-1375 of 1548 reviews

Jeremy P.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is my family's car insurance, homeowner's insurance, and bank. USAA provides excellent service for all of our insurance and banking needs. Their representatives are always helpful, respectful and responsive. My family will continue to use USAA for all of our banking and insurance needs for the foreseeable future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Leah B.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is outstanding! I use them for both vehicle and home insurance. I can't say enough about their professionalism and responsiveness when I had a claim for damage to my home. I highly recommend them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Tom S.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA has provided my car insurance since I was in the service decades ago. In recent years I also insured my home with them. A few years ago I opened an account with the USAA online bank and have been very pleased with their no- charge checking, ATM and fund transfers. I recommend them highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric T.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Car loan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,700

Gus O.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas J.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Provided auto loan.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

william C.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lorraine S.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is so much more than an insurance company! It is a bank with investment options, it has travel, buying discounts, savings and checking accounts for all military and their families in good standing. Once you belong to USAA you have it for life! I joined when I was an Army nurse way back when and have been with them forever! There is no better company for all your needs. I cannot say enough great thing about USAA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine S.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA was always very prompt answering calls and taking care of problems. It has been a few years since I used them, but I will be using them again soon. |I had to find another carrier because they don't cover condos, and I hated to give them up!! I don't remember when the last date of service was nor the cost, but I will surely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Collins S.
06/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: They handle my banking and insurance needs. Military personnel, you will not find a more professional and caring bank anywhere. If you have served, thank you, and give USAA a try. Best out there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clifford Mark L.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

m J.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bobby C.
06/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I've used USAA for auto and home insurance and the USAA bank for over thirty years. Most recently I moved money from an IRA I had with them into a checking account. The provided advice/counseling regarding the move, but completed it in a timely manner, as I requested. This was a no-cost action for me. I was very satisfied with how my request was handled, and have been very satisfied with the USAA bank over the history of my membership.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet B.
06/2014
5.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kenneth W.
06/2014
5.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet E.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: They insure my home and auto and I have a low interest credit card with them as well. They have provided us with these services for many years. |Very pleased with all their services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol W.
06/2014
3.0
insurance companies
  + -1 more
unknown
Description of Work: Gave us estimates for homeowners insurance. Too high

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0


Kevin P.
06/2014
3.0
insurance companies
  + -1 more
unknown
Description of Work: Good service, my family has used them for years, but for the same cost I was able to get 8 times the liability coverage, all other coverage selections being the same.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Jen B.
06/2014
5.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lawrence K.
06/2014
3.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Their price was not any better than what I already had for car insurance.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0


Randy M.
06/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin H.
06/2014
4.0
insurance companies
  + -1 more
unknown
Description of Work: We use them for banking and insurance. They are great we just wish they had more locations for in person banking.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

suzanna C.
06/2014
5.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

cherrie B.
06/2014
5.0
banks
  + -1 more
unknown
Description of Work: Took care of several claims promptly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,950

Ed W.
06/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I have used USAA for years for automobile and homeowner insurance and banking. It's hard to compare prices because I feel that not everything can be rated by the cost of the services provided. USAA has a good reputation among the auto repair centers I've used and I have never felt cheated by them. I have no problem with the banking services provided I'll stay with them until I feel dissatisfied or feel that I can truly get the same quality of service elsewhere for a lower price.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM