USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1251-1275 of 1548 reviews

Scott V.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I've been using USAA for 30 years and it was the best decision that I have ever done... They are the most helpful insurance company. I now use their banking services and investment services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Veatta B.
12/2014
5.0
banks
  + -1 more
unknown
Description of Work: We've used USAA for all our insurance needs, home, car, boat, rental house, for over 30 years. They are always responsive, knowledgeable and helpful whenever we call or have had to make a claim. Added their banking services more than a decade ago. Their online banking is easy and convenient for our active lifestyle with a great APP. We love that they reimburse most ATM fees. They also have investment services; we used years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David D.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: NA

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Philip K.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rodger W.
12/2014
5.0
banks
  + -1 more
unknown
Description of Work: Refinanced my mortgage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise M.
12/2014
5.0
insurance companies
  + -1 more
.
Description of Work: Provide my house insurance car insurance and banking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

Karen D.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenda C.
12/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: My husband and I have been USAA members for over 50 years. They insure our homes and autos. and they provide us with banking services. Their agents have always been knowledgeable and professional and have provided the information and service we have requested. I recommend them without reservation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Worthington K B.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather R.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles M.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have been a member of USAA for 52 years and have found them to be the finest company in every aspect of their business. They are by far the best insurance and financial company in the US.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bill S.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Michael B.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: They provided my homeowner's insurance for a few years. In shopping around, we found a better price, so we switched. The costs above are approximate as it's been a few years. |USAA was always polite and responsive.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Julie H.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benny M.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristin R.
12/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I have used USAA for insurance and banking needs for years, 20+. Any time I have had questions about coverage, travel, or any banking needs, they have been able to answer all of my questions. Each and every time I have contacted them I have been treated with respect and felt as though I am a high priority.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Geoff T.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

linda W.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Boat Insurance. Very helpful & quick. Faxed all the required insurance coverage for our new boat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Lynne N.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: My life insurance claim was handled with consideration for my delicate situation and professionalism. Payment was very prompt.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan G.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: You call USAA tell them your problem or situation they then look to see who in your area works with USAA and either you or USAA contacts that company to call you to set up a time for them to come out and review or repair the problem. I had used USAA for many years and found them to be very professional and helpful.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Parice S.
12/2014
5.0
mortgage broker, insurance companies, banks
  + 1 more
unknown
Description of Work: This was regarding home mortgage and credit card information.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sheryll J.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

David P.
12/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael M.
12/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: If your a veteran I highly recommend USAA for your insurance needs!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

sally B.
11/2014
5.0
insurance companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM