USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1201-1225 of 1548 reviews

Eric S.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I've been using USAA for 8+ years and have had great service every time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike H.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rita E.
02/2015
5.0
banks
  + -1 more
unknown
Description of Work: My auto insurance and home insurance are through this agency. My Visa card also. I can not imagine how they could improve their service. I have been told their home insurance is higher than State Farm or Farmers but you didn't see anyone suing them for non payment after either of the last hurricanes that came through here. you get what you pay for!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

arthur B.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Repaired vehicle; everything went quickly, smoothly and professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Roger G.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Carol P.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas L.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet M.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is a company originally started for (and may still be limited to) those in the military. They have our home and auto insurance policies as well as some other financial services, and we have been using them for over 30 years. I wouldn't change for anything--good prices, knowledgeable and caring people to talk to, and fast response.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

david D.
02/2015
5.0
insurance companies
  + -1 more
They are great and very nice.
Description of Work: Using them for home insurance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil H.
01/2015
5.0
financial advisor, insurance companies, banks
  + 1 more
unknown
Description of Work: Banking and Insurance provider. Many other services (car buying, retirement planning, investments, etc).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alex G.
01/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: USAA has been my insurance provider for home and vehicles for over 40 years. I also use their banking system. Always professional and willing to help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie A.
01/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hellen P.
01/2015
4.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

James W.
01/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: All around great experience, great customer service. Only complaint is credit checks. With a very high income and spotless credit history, they sometimes fail to see this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

melanie H.
01/2015
5.0
banks
  + -1 more
unknown
Description of Work: Car accident. My car was totaled. USAA was more concerned that we were ok. They paid out my claim within a week. It was the best service ever! I call to talk to them about investments and they NEVER talk down to me. We bought our house through them and it was the easiest transaction! We love them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

John N.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I've been insured by USAA more than 30 years, both home and auto. On the rare occasions I've needed their services (auto related)they have provided excellent, problem free service. I get mail all the time from other insurance companies trying to get my business. Interesting to note they frequently compare themselves with other companies to show the great deals they offer but they NEVER compare themselves with USAA...for good reason. USAA is the best in the business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roger N.
01/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David K.
01/2015
5.0
financial advisor, insurance companies
  + 0 more
unknown
Description of Work: I signed up to use their mutual funds service. All done in less than 30 minutes. Very capable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael H.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Promptly processed my claim for damage to my wife's Toyota van, sometime last year. A tree limb fell on it and dented the roof and sliding side door. Repairs were done my a local Hardeeville repair shop. USAA has been my insurer for 30 years, since 1985, and they have never denied a claim or underpaid for a repair. They are my insurance rock (sorry Prudential!).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

John V.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Superb insurance provider for military veteran's with honorable discharges; they also provide insurance for those who are currently in the military. I found their prices and services superior to anything else I have tried in the insurance market place.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori S.
01/2015
5.0
banks
  + -1 more
unknown
Description of Work: Excellent customer service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lois M.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Auto insurance - collision claim service was quick and relatively painless/

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shawn W.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is amazing! |Insurance- auto, home, life |Banking- mobile deposit, bill pay, budget manager, instant access to transfers and direct deposit funds. |They go the extra mile and treat you like a valued partner, not a means to an end (profit).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

relle M.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: They are awesome. I have a checking account and insurance with them as well as an investment account

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott P.
01/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is a first class company that treats veterans right. I highly recommend them for any insurance needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM