USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1176-1200 of 1548 reviews

Katherine D.
03/2015
2.0
mortgage broker, insurance companies, banks
  + 1 more
unknown
Description of Work: We refinanced a VA loan. It was a IRRL and according to all the hype on- line it was supposed to be quick and easy. I don't know if USAA was unfamiliar with this type of loan, but it took almost five months to process the loan. Very stressful, but it was finally done and we received a great rate and a substantial reduction in our house payment. It helped us to do the refinancing, but the provider sure didn't have it together. Actually this was back in 2011. They might be more proficient now.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,209

Jackie M.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA is always very professional and helpful. We have been a member of their insurance group since 1971 and have never had a bad experience. I also find they have the best rates for rental cars and hotels. Great company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna R.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Insurance.I have used them over 40 years. They are great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Patrick O.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James C.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JoAnn S.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Car insurer Have used them for several years

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

EARLECE P.
02/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I have been a USAA member since 1969 and cannot say enough good things about their integrity, service and support. I have auto and property insurance and also use banking and financial services. I can't imagine using anyone else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah L.
02/2015
5.0
banks
  + -1 more
unknown
Description of Work: We have been members of USAA for approximately 40 years. They took care of all of our car and home insurance needs. When they began banking, we moved our accounts to them, and have been extremely satisfied. They make everything very simple to do. I can track all of my accounts on my cell as well as computer. They were the first to start with photo deposits, and now have become the first to use an apple pay system on your iphone. They remain cutting edge, but never at the expense of their care to their customers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joyce H.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fraketta Z.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have had USAA since 1971. Home and auto insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenneth L.
02/2015
5.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kimberly P.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mac M.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I was comparing prices for auto insurance and didn't have all of the info so they saved everything and were very responsive on the next 2 calls. Pricing came in the same but more benefits with USAA

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Leon D.
02/2015
3.0
insurance companies
  + -1 more
unknown
Description of Work: I am a veteran and expected a great price - they were not competitive. In fact USAA did not offer some services/products, e.g. umbrella policy, that other car insurance providers/home owner insurance companies do. I now get 2 to 4 emails a week asking for my business. It's too late, they blew it. When I told this to the financial adviser (also a veteran, who was trying to promote a company founded by veterans) who referred me, he said he had heard they were messing with new veteran applicants on price but once "your in, your golden". I guess I won't be "getting in"?

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0


Escha O.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christi B.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: My son was in a car wreck and was hit by one of their insured. They were prompt and courteous and took care of everything, as if we were their customer. The guy that worked with us was amazing. He kept us updated and was very thorough. USAA gave my son a check for his car, as it was totaled, and the amount was very, very fair. (I was surprised). I've been thinking all year about switching our insurance to their company, but just haven't gotten around to doing so. Our family has had several previous car wrecks and we've had to deal with the other person's insurance company and I've never been treated so nicely by the other person's insurance company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Jewelette M.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J Pat C.
02/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Auto and Life Insurance, All facets of Banking including credit cards, mortagages, small loans and investments.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Rhonda H.
02/2015
5.0
mortgage broker, insurance companies, banks
  + 1 more
unknown
Description of Work: I have been a USAA member for many many years. I have banking accounts, brokerage account, and auto insurance with them. In all cases, the fees are reasonable and the service is exceptional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6

BEVERLY ANN S.
02/2015
4.0
insurance companies
  + -1 more
unknown
Description of Work: Because I am not, nor do I have even a grandparent who was in the armed forces, I am not eligible to use USAA. I would have loved to. They are the best. USAA would have gotten an "A", Overall, from me, but I had to deal with an automated menu, not a human being.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
5.0


Alfred L.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Peter L.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have been a member of USAA for over 30 years. They have always been very professional, helpful and responsive to my needs, whether financial, insurance, etc. |Not sure which service you are asking about here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia L.
02/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Mary B.
02/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Response to phone inquiry was immediate & professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kenneth Q.
02/2015
5.0
banks
  + -1 more
unknown
Description of Work: I have banked (checking and savings), had auto/home insurance, and processed several mortgages with USAA over more than 20 years - would never go anywhere else. They provide excellent customer support, low fees, easy access online and mobile app, I can deposit checks, transfer to and from other accounts, free bill pay. I cannot say enough that is good. I have never had an issue they didn't address immediately and they pay dividends every year.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM