USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1151-1175 of 1548 reviews

Robert P.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda M.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Johnny G.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

christine A.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne S.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ann P.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: They have had our auto insurance for years. Other financi services too. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Krista F.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DIANA O.
03/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: USAA has been our bank and insurer for over 30 years, so I think that speaks for itself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles W.
03/2015
5.0
banks
  + -1 more
unknown
Description of Work: Smoothly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Lynnette P.
03/2015
3.0
insurance companies
  + -1 more
unknown
Description of Work: I went to their site and sent them an inquiry to determine if we were eligible to use their services but never received a response.

Rating CategoryRating out of 5
responsiveness
1.0


Renee M.
03/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Provide auto insurance, checking accounts, savings accounts

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3

Lesley K.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randy C.
03/2015
5.0
banks
  + -1 more
unknown
Description of Work: Full service financial.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deb K.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: We transferred all of our insurances--autos, boat, home, and camper--to USAA. They were very professional, patient, and helpful despite the fact that everything is over the phone. We have had them a little over a year, and so far no problems. Rates are competitive. I compared with 2-3 other companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Regis L.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

josue F.
03/2015
5.0
mortgage broker
  + -1 more
It went pretty good!
Description of Work: They gave me information regarding mortgage rates.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne R.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Robert E.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Have used for auto & homeowner insurance for many years. |Outstanding service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Raymond R.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia P.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I switched several of my insurance policies (homeowners, auto and flood) to USAA and cannot be happier. Premiums are lower than the excess and surplus lines carriers (homeowners)I've been dealing with post-Hurricane Katrina. My auto insurance was with State Farm for over 30 years, but USAA ended up being highly competitive due to multi-line discounts. The staff has been very professional and helpful from the beginning. Thanks, USAA!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

james W.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Consultation on an automobile accident claim. My wife and I, along with children, have utilized the company's insurance services with satisfactory results for over 40 years.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzane L.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Cindy R.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA privides a buying service for auto/truck purchases. You privide info on the vehicle you want with trim level and accessories and they find three local dealerships that have vehicle and provide discounts off of MSRP for a potential purchase. I saved approx $1000 off of my purchase using this service. It is very easy to use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Louise and James S.
03/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: They have been our insurance providers for 40 years and have always been top notch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Warren K.
03/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM