USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1126-1150 of 1548 reviews

John W.
06/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Our mortgage is through USAA. They not only were able to beat everyone else's rates, but they truly bent over backwards for us as first time buyers to ensure we were comfortable on the process. Our processor was there for us every step of the way explaining every process. They truly had our best interest as first time buyers at heart, in no way did I ever feel like I was dealing with a bank, it was like taking a loan from a family member.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Royce & Shirley B.
06/2015
5.0
insurance companies
  + -1 more
....
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROLYN S.
06/2015
5.0
insurance companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Laurie S.
06/2015
5.0
insurance companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$220

Charles C.
05/2015
5.0
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,400

Harry H.
05/2015
5.0
insurance companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jess C.
05/2015
5.0
insurance companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela S.
05/2015
5.0
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Dorinda O.
05/2015
5.0
insurance companies, mortgage broker
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela S.
05/2015
4.0
banks, insurance companies
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$650

Ronda S.
05/2015
5.0
banks
  + -1 more
They are very good with military.
Description of Work: We use USAA Bank for auto insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

david C.
05/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: we have been members with USAA for over 30 years. We recently contacted them about making a change to our Homeowner's Insurance. The staff are always very helpful and always go thru are other banking and auto accounts with USAA to see if there are other ways to save money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff H.
05/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DALE A.
04/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Banking service.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Sarah A.
04/2015
1.0
insurance companies
  + -1 more
.
Description of Work: This is bank and insurance related. My situation with USAA is that I have been a member/customer for 35 years and have found that when I really needed them to be there for me, they weren't. The bank is involved with my present issue because I won't give them the car that I had a loan on back. It died last winter (2014) during a 3 day sub -20 Farenheit cold snap and is a total loss. There is still a dollar amount owed on the loan but my car sustained weather related catastrophic damage. In the past when my car got injured, they were there for me - following up and making the necessary connections with critical people and providing funds as necessary. When I (my body) got injured (2012), they dragged me through the mud and I never got any help from them - in fact they made it h****** me when I was injured. I have been told by legal professionals that insurance companies (including USAA) have a regular scammy way of dealing with car insurance claims such as mine. My neck injury is still not healed and it has changed my life in a serious way - I shouldn't have to go through a bunch of stress, get an arbitrator or an attorney when I am injured to get the funds I am rightly entitled to. The bank is involved with my present issue because I won't give them the car that I had a loan on back. It died last winter during a 3 day sub -20 Farenheit cold snap and is a total loss. There is still a dollar amount owed on the loan but my car sustained weather related catastrophic damage - they should pay for that. I have gathered information from various knowledgeable people and they have confirmed that my car sustained weather related damage more likely than not. I was harassed for months by their legal team, other people and they even called family members. They will never get the car or any money from me. The bad credit rating that they have tried to bestow upon me has been a joke. I have always had a very good credit rating. They need to make it right. My father (a former navy officer and war veteran) has told me that they will make it right - that hasn't happened yet. I guess my dad was wrong on this.... |I am so disgusted and I can't believe they haven't made this right yet.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$11

Sharon M.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0


Deb R.
04/2015
5.0
mortgage broker, insurance companies, real estate agents, banks
  + 2 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Donald M.
04/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Contacted USAA to enroll my in banking services. They complete my request and had new checks in two days. This was not surprise as I have been a USAA customer since 1968 and have never had an issue with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tina B.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jay W.
04/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: I use USA for home & car insurance. I have a credit card with them an IRA, and another retirement account.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura H.
04/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0


Rosanne I.
04/2015
3.0
insurance companies
  + -1 more
unknown
Description of Work: I could not sign up for USAA because my Dad never had a insurance policy with USAA and he passed away in 2000. My Uncle died in WW!! yet they would not give me a policy.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Leslie O.
04/2015
5.0
auto glass
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela C.
04/2015
2.0
insurance companies
  + -1 more
unknown
Description of Work: Didn't get back to me on a quote

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0


Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM