USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1526-1548 of 1548 reviews

Karl P.
03/2013
5.0
insurance companies
  + -1 more
NA
Description of Work: I have had my auto and home insurance with USAA since 1966. They are an excellent company and have been very responsive to my insurance needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Alan B.
03/2013
5.0
insurance companies, banks
  + 0 more
Always good
Description of Work: Auto Insurance Home owners Insurance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Linda S.
03/2013
5.0
insurance companies
  + -1 more
Excellent experience
Description of Work: Helped with rental car booking and saved me with promotion code.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Eric H.
03/2013
5.0
insurance companies
  + -1 more
It went very well.
Description of Work: I spent about an hour talking with the USAA rep about pre-retirement financial planning. It cost nothing because I have USAA auto insurance. The rep was very attentive, understanding and remembering everything I said. In the course of the conversation he did mention USAA services (instruments?) available but he did not push them on me. I rate the quality of service only a B because I didn't come away from the session with any changed plans or thoughts; maybe because I wasn't clear enough on my needs/goals, maybe because I'm in pretty good shape and don't need to do anything different.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Ronald P.
02/2013
4.0
banks
  + -1 more
good
Description of Work: Banking SErvices

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Verghese P.
02/2013
5.0
banks
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

B R.
02/2013
5.0
banks
  + -1 more
Went great!
Description of Work: I have been with usaa for a long time. Won't go with anyone else! They have provided us with every banking need we could want. Always professional and courteous and have helped my wife and I with many life moments with no problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KAREN I.
02/2013
5.0
banks
  + -1 more
fantastic
Description of Work: I absolutely love USAA. They have managed several of my accounts for almost 10 years now and done it fabulously. They are polite, helpful and accurate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200,000

CG P.
01/2013
1.0
insurance companies
  + -1 more
.
Description of Work: 44 Years with company, cars, home 44 years! Person runs a stop sign, I hit her. Other driver cited-Attitued was a laugh "This is all we will do".

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

STEFANIE K.
01/2013
5.0
insurance companies, banks
  + 0 more
Very well.
Description of Work: I have been banking and insuring with USAA for 25 years and would go nowhere else. Always professional and very helpful. I recommend them to all military families.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

walter W.
11/2012
4.0
very good
Description of Work: car Insurance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Alison F.
11/2012
5.0
insurance companies
  + -1 more
unknown
Description of Work: This is the best insurance company ever!!! We have been with them for over 10 years and now have 3 properties insured with them plus the cars and everything has always been smooth whether on the phone or through their wonderful website!!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Doug W.
08/2012
5.0
banks
  + -1 more
They provide good service.
Description of Work: I bank with USAA Bank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara H.
08/2012
5.0
insurance companies
  + -1 more
They give a very good service.
Description of Work: I am using USSA Insurance Agency for 20 years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Emily M.
06/2012
5.0
insurance companies
  + -1 more
We are happy with USAA Insurance.
Description of Work: We use USAA Insurance for home and automotive insurance services. We have two vehicles, a house and umbrella policy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James B.
05/2012
5.0
insurance companies
  + -1 more
THey are the best you can get.
Description of Work: USaa Insurance insures my home and car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

stephen V.
03/2012
1.0
insurance companies
  + -1 more
anc
Description of Work: Doubled the replacement value of a house that would sell for 180,000 to 800,000. And raised by yearly premuim up 576.00 over the the original premium after I paid and received the policy. If I were a military person (and that's who they target) I would go with another insurance co.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0

$1,300

Mark W.
08/2011
5.0
banks
  + -1 more
as expected
Description of Work: okay

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$350

David M.
04/2011
5.0
insurance companies
  + -1 more
Excellent!
Description of Work: bANKING AND INSURANCE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

richard M.
09/2010
5.0
insurance companies, banks
  + 0 more
See above
Description of Work: I have had insurance policies (home & auto) and credit card account for approximately 35 years. Everytime I have called the company I have been treated professionally. I have had two wrong charges to my credit card which were investigated immediately and cleared to my satisfaction within one week. For auto insurance I have used USAA for car accidents and keys locked in my cars. I was satisfied each time I used USAA. With my auto insurance I was able to change my annual driving mileage. For home insurance I have used them for roof inspections and inside damage. I accepted the inspection results. I had requested information about estate planning and file keeping. USAA has additional informational booklets which are available to members. Excellent company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hubert W.
04/2009
5.0
insurance companies
  + -1 more
I pay per year. I like them.
Description of Work: I have car insurance and property insurance here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM