Tiger Services Air Conditioning & Heating

The technician seemed entirely professional and helpful in performing the above-mentioned services. However, his advice was basically that it would be a waste of time, money, and effort to try to perform extensive service on the system, inasmuch as 1/3 - 2/3 of the coils were shot; a/c refrigerant type hard to obtain, etc.. He did mention which replacement systems he found to be the best ones, and advised that a whole new a/c system could cost $7000-$10000. I asked him to have an appraiser from his company contact me. The appraiser did, and he repeated those figures. That's that story. Subsequently, I took a friend's advice and called an older man (who shall remain anonymous) who was personally recommended by that friend. Over the telephone the man diagnosed the problem correctly (as it turned out) as probably being caused by dirty coils and a buildup of rust at the back of the a/c unit, causing it to overflow. Unfortunately, despite indicating that he would come to my house and deal with the problem, he never did. I even called him a second time; again he promised to come by - and again he never did! I spent the two hottest weeks of my life (temperature recently hit 110 degrees!) waiting in vain for him to come. He's apparently an older man, so I guess can't fault him for not responding during this horrendous hot spell. Finally, I called Fernandez Heating and Air Conditioning for assistance (210) 834-1192. I had used their services years ago and was very satisfied with their work at that time, but I had lost their name and contact details. When I finally got to them today , Mr. Fernandez and his son Mark they came right over; they even remembered me from years ago. They quickly removed my a/c coils unit and took it away to clean it of rust and accumulated debris. They also cleared and checked all the plugged up drain lines. I don't really know if the Tiger Co. technician neglected to clean all the lines or what, or if I, myself, had caused them to plug up again by trying to siphon out the accumulated rust and water from the coils unit. All I know is that the lines were plugged with powdery rust when we opened up the system today. It's no wonder the a/c unit wouldn't drain through the lines. In any event, Fernandez, father and son, sorted it all out. Remember, Tiger had said it was a waste of money to try to service the a/c unit, but the Fernandez father and son team took the time to clean the unit and now it all works fine. I had them do some other work around the house, too, but their work on only the a/c cost me about $800. Compare that to the $7000 - $10000 I was quoted (by at least two different companies) to replace the whole system. I have lots of confidence in the professionalism and integrity of Fernandez. I do not have that same feeling for the three others I called, so draw your own conclusions. I'm also feeling much less confident of the benefit of using Angie's List. ---------------------------------- Updated 5 September 2011 -------------------------- After sweltering through the hottest Texas summer in decades (if not in history), I now have a/c again, although summer is now drawing to a close. After originally having my a/c system's coils cleaned and drain lines un-clogged, it turns out that I developed even more problems. It is likely that the rust which had accumulated in the system over the years may be all that was holding it together. So, the TIGER technician turned out to be right after all: it would have been futile to spend money trying to keep up with all the problems. So, I had the Jose L. Fernandez A/C company replace my a/c system with a new one. Mr. Fernandez and his son did a great job, to include installing another a/c outlet in an upstairs bedroom. I'm very satisfied. This is not to say that I would not have been unsatisfied with TIGER, but at least the Fernandez Company made the effort to repair the old system, even though that effort ultimately turned out to be futile. They did credit me with the money spent for the repairs, though, and applied it towards the purchase and installation of the new system. Regarding my grade that I would not use the same company (TIGER) again, I can only say that I would have to go with the company (and people) that I now know. This is nothing against TIGER; I see from these ratings that may people are happy with them. I wish them - and you - good luck.

The air conditioner quit working and kept blowing a fuse. He replaced it and it worked fine for 3 days. The service call was $300 and he charged me $20 for a fuse. It kept blowing a fuse again and they sent out another service man that had been here before. We found that there was a wire shorting out in the back and he fixed it. I am not pleased with their services and the first worker that was sent to my home.

We have a bit of a maintenance agreement with them where they come in twice a year to check our HVAC system. We've been using them for the better part of 10 years, maybe 7 or 8 years. They have been keeping us out of trouble and we've not had any issues in a while regarding our heating and air conditioning. They do maintenance and clean the coils to make sure that it works. My wife has dealt with them face to face more than I have. They schedule with my wife and they are there the day they say they will be. We will continue using them.

Overall, the service Rick, the A/C technician, provided was above and beyond what I expected and I'm happy to reaffirm the positive reviews Tiger A/C Service has gotten on Angie's List. I've been lucky so far in choosing the right providers based on Angie's List reviews and hope other members are just as lucky as I am. Rick was dedicated and took pride in his work. His professionalism and customer service was "spot-on" and I would even nominate him for Employee of the month. He explanations of what he was doing enabled me to learn a few things about A/C operations. I consider that "value-added" customer service. Good job Tiger A/C...keep up the great customer service!

Mr. Luna arrived on time and was very courteous and well informed. He inspected, cleaned, and added freon to my air conditioning unit. He also gave me well needed advice about the filter for my unit and humidity settings. I was very happy with his work so I signed up for a one-year contract.

Great experience. Came home Saturday evening after the movies to find our air conditioner was no longer working. Tiger Services came out first thing Sunday morning (we have a service agreement with them so were bumped to top of the list) and determined/fixed the problem.

We have been using Tiger for 10 years. We initially purchased a yearly service agreement from them. They call us on a six month schedule to set up servicing our 4 A/C units. When we bought the house it was 24 years old, as were 2 of the units! They kept the old ones going in good shape until it was time to give them a decent burial, then recommended the correct tonnage and SEER we needed for replacement. We've now replaced all of them and they continue to service them and we are very pleased. The same service connections come to our house each time. They know our house and our units and always leave a detailed report. A few years ago they cleaned our ducts and replaced an in-attic unit. They were quick and efficient, polite and cleaned of the little bit of mess they made in going up through the bathroom attic opening. I LOVE Tiger!

The servicemen and sales representative for Tiger Service were very professional, very punctual and made the purchase of a new AC unit as painless as possible. I would definitely recommend them to anyone who needs AC/Heat servicing or replacement.

I have a service contract with them. They are good and thorough. I would use their services in the future too.

Service was great. The sales representative made time on a Saturday to come. He was very informative and looked at all details. Workers came on time, we courteous, diligent and maintain their good sense of humor, in spite of long hours and working in a small and hot attic. They clean up very nicely and went through their check list.

I have a yearly contract with them, and my experience with them has been excellent. They are punctual, dependable and trustworthy. I would rate them highly and would continue to use them in the future.

I found out right before Christmas that both the federal & state governments were offering tax credits & rebates to install new, efficient heating & air-conditioning units, but the catch was that the system had to be installed by the end of the year (Fed), and it couldn't be purchased before December 20 (state). I was thinking there was no way anyone would be able to schedule and install a whole new climate control system between 12/20 & 12/31 when I started making phone calls on 12/18. Well, Tiger called me back right away after I left them a message to see if they could even install a new system, and they assured me that an installation could be done. They were at my home and wrote out an estimate on 12/22. I approved the estimate and the installation was scheduled for 12/27. On 12/27 they arrived on time and were very courteous. I even got a bigger, better, more efficient Lenox system for the same price as the originally quoted unit was out of stock Wow! The system was completely installed by that night, and the units are working perfectly. Tiger even helped me with all the rebate paperwork for the Federal tax credits, the State rebate and CPS rebates. They followed up after the installation to make sure everything is working properly. The whole process was so smooth and they were so courteous, I would recommend Tiger to anyone. When it comes time next year to replace the 2nd air-conditioner/furnace in my home, I will be calling Tiger again.

All of the people that come are always very polite. They seem to know exactly what they are doing. We have had other people come in for various reasons and their prices were always higher or something was more wrong. They are very honest and reliable. You can call them and they will come.

It was fine. I made the appointment, and they showed up promptly. They checked the system out and told me it was fine. They were done in about an hour.

Everyone from Tiger Services was friendly, informative and very helpful. They were the second company we consulted about out problem and we chose them because of their thoroughness and demeanor. They arranged the financing which was coincidentally with our credit union . The two gentlemen who did the installation worked a very long and difficult day, especially since we have a 2 story home. They were always in good spirits and were able to fit a very large unit into a rather small closet space. Their work was very neat and clean and they were attentive to every detail. The house was covered with tarps from the front door to the upstairs area where the unit was installed and into the storage closet where the attic is accessed. I have not often witnessed two men put in such a physically hard days work and be so pleasant and conscientious. I certainly hope that Tiger Services compensates them well for their work because they are definitely a huge selling point for the company. That includes the original technician who checked our unit and the young man who helped choose and finance the unit. I will be using Tiger Services for any future air/heat work.

We have a heating and air-conditioning agreement with them. The price we pay for the service agreement covers the whole year. I like them. They put in our air-conditioner in 2009. They did a really good job. They stuck with their bid. They explained everything. They did it professionally. I am very happy with them. We will continue to use them.

Called into Tiger dispatcher on Saturday night that our furnace blower motor had failed and wouldn't run. (we smelled burning insulation smell when AC came on) Agreed with dispatcher that repair tech should not come until Monday morning as parts not available until then anyways. On Monday, after diagnosis done by Tiger tech, found that indeed blower motor/ speed control needed replacement but they had to order from out of state for Tues PM delivery. I was also iinformed during the Monday visit that my 3rd party 10-year P&L service contract on system installed by Tiger Svcs in 2006 was out of business in 2008 and was in bankruptcy court! Tiger issued a letter explaining this, but not until this current visit in 2010! Luckily, I called Lennox and verified my 10 year parts warranty was still good on the furnace. Come Tuesday found out it wouldn't be until Thursday until motor came in! My wife dogs and I couldn't wait as this was the hottest days of the year (100F) and we were dying in the heat after day four. Called around to the other Lennox Premier dealers in town and found one who located the motor and installed on Weds. afternoon! What a relief! Contacted PJ at Tiger services again on Weds. and they agreed to destroy check payment for motor ordered (very expensive $700+) and not charge for the diagnostic service visit. I was very happy about this and will continue to use them in future. PJ was very gracous about situation and explained the P&L contract modifications to me. Tiger Servcies had installed my system and have been used every year for maintenance. This last incident was possibly due to Tiger Services being a regular Lennox dealership as opposed to a "Premier" Lennox dealer who supposedly priority on hard to acquire OEM parts.

Tiger had previously replaced my main unit (3.5 ton) last year along with my air distribution and ducting system, so I knew what to expect. These guys were great. They call ahead and show up on time. They are experienced professionals who work efficiently and with great attention to detail. They clean up after themselves...my garage was actually cleaner than it was before they did their work. The paperwork was meticulous, including necessary paperwork for CPS rebate and income tax deductions.

After 1 year, I almost didn't post this, but I constantly hear this company advertised on NPR. I fear they are preying on the listeners knowing they are less likely to understand the intricacies of their homes heating/cooling systems. I would never recommend this company. Just inviting them out for an estimate is a risk you should take.

The story is described from start to finish above. The freon was low, which caused the A/C not to blow out cool air. The A/C unit is only 5 years old and still under warranty. The work performed was good and the representative was courteous and professional in mannerism. I inspected the new evaporator coil and it looks new and works well. My biggest problem is I refused the service to check for leaks, he insisted on checking it for free. There was no obvious leak for about five minutes during his check with me present, but as soon as I left his side, somehow freon began hissing out of a pin size hole in a small coil and spewing a dense cloudy mist. I was in shock and could not refuse additional service. My A/C repair cost went from $600+ to $1655.00. I've contacted the manager and will visit him to look at the old evaporator coil at 0600 in the morning. The manager was courteous and professional on the phone on the day of the service, although I did not tell him the full story, and when contacted two days later to disclose the story.

He did all this although his company would not receive any benefit. I will definitely call them in the future.

They responded and got someone out right away. Diagnosed the problem correctly something was plugged up (they said it was restricted) but recommended replacing furnace and A/C for over$5000. I called another company who diagnosed the same but made $600 repair and it's working great! I felt Tiger was out to take advantage of me.

My compressor stopped working on Saturday and Tiger was one of those on Angie's list known for good weekend service. I called Tiger at 8:30 PM on Saturday and spoke with Robert who was extremely professional and punctual. He walked me through the common problems (water in the drain pan, circuit breaker tripped) and we found nothing wrong there so he came out on Sunday. He said he would arrive around 9:00 or 10:00 but showed up early at about 8:30. He had me shut off the compressor from the thermostat and turn it back on so that he could hear the *click* of it trying to start but failing. Robert did not have the right capacitor for my compressor (440V Dual) but had two capacitors that would do the trick. They two together were bigger than the original one in my unit so he had to get a longer metal fastener from his truck, but otherwise they were installed easily within just a few minutes. I rate the price D not because the service call was $83 (which is very good for weekend work) but because he charged $188 each for the two capacitors he used to replace mine. I looked up the retail cost for the capacitor I needed and it was $29.99 at the high end. I don't know if all A/C repair services have a 600% markup, but if they do they should all be rated "D" in price. I would use Tiger again for anything I can't figure out myself (which is most things).

I was told it just needed to be blown out and he even gave me some tips to save me money. I was very impressed with his professionalism and that is rare. He could have said something else and I would have probably believed him because I am not very knowledgeable about AC. He was honest and that means a lot. Many AC companies take advantage and get as much up front as possible but Tiger is different it is the long term client they want and they got.

Discovered the water leak Friday night, was worried about getting someone to come out due to it being the weekend. Called Tiger Services first thing Saturday morning, left a message on their answering machine and received a return call shortly after leaving the message. The scheduler told me he would have someone out the same day and that the technician would call me prior to coming to my home. The service techncian came around 10:30 a..m. - found the source of the leak - unlevel slab coil and clogged drain line - he leveled the coil and cleaned the line - he completed the service in approximately one hour.