Texas Plumbing Diagnostics

They were on time, professional, and knowledgeable.

Found broken pipe under kitchen / dining room , under slab. Gave estimate on the spot which seemed reasonable, but have had no contact since, no credit card receipt and no follow up.

Called company around 8 a.m, and received a same day appointment for 11 a.m. Technician called me and advised me he was running a little behind, and arrived at the time he stated that he would. He quickly assessed the problem, provided a written price quote, and immediately went to work. Within minutes, water through the previously backed up sewer line was flowing smoothly. All three technicians from Texas Plumbing Diagnostics were very courteous and respectful. I will definitely call Texas Plumbing Diagnostics again for any future plumbing needs.

Received a phone call from TPD about 30 minutes after leaving a voicemail. I explained the problem and right up front I was told there would be a $149 service fee because it was the weekend. No problem, I expected as much. The tech, Angel, called me to let me know he was 25 - 30 minutes out from my house. Angel arrived on time and I showed him the area where the water was coming into the master bathroom. Angel figured out the issue right away and explained that he would have to cut thru the drywall on the back side of the shower to get to the water lines. He was spot on with his cutting and we immediately saw the pinhole in the copper tubing. Angel explained exactly what he was doing while making the repairs. He was very professional, courteous and a real pleasure to chat with. I will be using this company in the future to fix other non-emergency plumbing issues.

I called various companies and was either given outrageous estimates or they did not install conversion kits. Anyway, the lady I dealt with was extremely nice and the gentleman that came out to do the work was super nice , knowledgeable about what had to be don and I have not had any problems with my grill.

we did not hire the contractor

They did good work and I was very happy that they were able to repair the line and lighter as it was a difficult job. They were very courteous, responded quickly, and were very professional.

They were good people and the price was fair.

Jed and David were great; fixed everything completely and cleaned up all messes. Kept me well informed about what was going on and how to do things in the future. Very professional.

They responded to our call very quickly. (Arrived within an hour) Repairs were completed successfully and quickly. Techs were professional, skillful, curtious and personable. Dixie in their office was extremely helpful as well. Will definitely call them again.

it went very well and quickly. I was expecting to pay a lot more, but it was very reasonable. The person who completed the work was very professional, informative, and courteous.

They first replied by email very promptly with an estimate on the job, then when we decided to use them the repairman was very prompt to the job and time and place. He did the work as agreed upon. I am only giving a C because of the price, it was very expensive, but compared to everyone else's bid, it was about the same, I guess. We were very impressed with the professionalism and the timely manner in which they responded, both to my first inquiry (via email, as we do not live in the state yet) and to making the appointment and showing up on time. WE have not been able to personally inspect the work, however our housesitter says she has better water pressure than she has ever had!

They came out and did a good job. They were on time, the work that they did was good quality. I think that he was honest. I would use them again.

I called Friday morning ans was told they'd call me back after getting into the office. By 1500, I returned the call because no one called me back. I was told they were busy because of the frost and couldn't make an appt until Monday. I was notified about a half hour prior to arriving at my house and I met Angel and Fernando right on time. I was told the job will be no less than an hour, but could be more depending on what they found after exposing the pipe. They didn't mind my watching and asking questions and each question was answered and explained in understandable language. They were very pleasant to talk to and very professional. The job was completed in about 1.5 hrs and the price was fairly reasonable. I was very pleased with the rapid repair and would use them again, in addition to referring a client.

I called when my dishwasher overflowed. I had a plumber at my home within 30 minutes. No overflow. He stated there was no problem with the plumbing; it appeared to be a malfunctioning fill sensor on the dishwasher. The overflow has not happened again.

Jed and assistant Dave completed the job on schedule and within estimate. They were both professional and polite. I noticed that Dave was a post 9/11 veteran and commend TPD for having folk on their team who've served our country during these long and trying conflicts.

It was fine. I have no idea what they charged me for the service but it was probably reasonable. I had a positive experience with the people that came out and they actually showed me something that I could do myself, some real simple drilling a hole in the wall and putting in two PVC's through by myself to save me money. They installed everything but then there was some extra routing it out like an extra drain that I wanted them to do and they showed me how to do it instead of doing it and charging me for it basically.

Our hot water heater went out on a Friday afternoon at 4:30pm. It started out as a beautiful day, but around 6:00pm a huge thunderstorm rolled in. It was a horrible, rainy, stormy night. The poor tech got drenched, worked until almost 9:30pm but got the job partially done. He was not able to finish doing what needed to be done (lighting is horrible back there and it was so dark & hard to see). We knew the plumbing wasn't up to code, but due to the lateness of the hour, he left us with hot water, and the promise to come back first thing Monday morning to get all the plumbing for it up to code. He had some questions about a couple of things, so he called the Master Plumber that evening to verify his concerns and get the right answer (rather than winging it and screwing something up). Monday morning he was here bright and early to finish up the job. The price was exactly what was quoted and we have had absolutely no problems with it since then. Dixie (in the office) is a treasure! She hung up really quickly with me, got their supplier to get the hot water heater ready for them to pick up, got it picked up and delivered over here, then called me back to let me know what was going on. It was closing time and she could have blown me off. But she didn't. I have recommended them to several people and would use them in a heartbeat if I needed something done. I

I was well pleased with how this was done. I wasn't without water at any time other than approx. 4 hours while they finished the job making the last joint repair/replacement. They also put in two clean outs to this main waste water pipe to septic tank on both sides of my house for free. I've used them before this work was done and found them to be reasonable on prices, on time and they are now my plumber!! I would definitely recommend them highly.

Even though I had purchased $200 of service, I still ended up having to pay more for a fairly simple bath sink vanity install. I have since begun using another plumber and for the amount of service I've gotten for $200...I feel as if I did NOT receive a good value, especially since I had a MUCH more complicated vanity sink install in another bathroom and it cost me less than $200.

Went very well. Jed's first trip out to inspect on Friday was to determine cause of a small leak under the kitchen sink. He spotted the problem quickly and said I'd need a new facet (demonstrated how and where the leaks was coming from). I purchased a new facet from Lowe's and rescheduled on Monday morning. Jed was back out to remove and replace the leaky facet that afternoon and had completed the work within one hour in a tough to get to location under the sink. Superb job and well worth the cost. This is the second time I've used Texas Plumbing Diagnostics since we moved here from Virginia two years ago (not an Angie's list member the first time). They were recommended by a new neighbor in August 2011 and I have not been disappointed!

This company is highly professional, starting from the ladies who answer the phone to the wonderful plumber (Angel) who did the repairs. Angel thoroughly explained what he was doing and answered my questions while he was doing the fixing. They honored the warranty immediately because when my shower began to leak, Angel returned immediately fixed it in no time. There were no surprises, there was no vacillating, there was just absolute great service. I will definitely call them again for plumbing issues. I trust them completely.

We use them pretty frequently. They are pretty punctual and knowledgeable. They explain things to us. Sometimes they will give us an expensive fix for something that would probably cost less to replace the entire thing. Other than that, they are not always horrible. They have gotten more lax with trying to make it more money efficient over the years. We've used them for at least 3 years. They are pretty reliable. They are pretty responsive and open to working with us and trying to do the best thing for what we want for our home. Sometimes their prices are a little bit higher.

The gentleman were courteous & professional. The were knowledgeable of their field and did explain everything very clearly. Plus they did exactly what they said needed done.

This trade was called out to diagnose a leaking water heater. It was determined that the unit had failed and that it needed to be replaced. An estimate was provided for a new water heater. Turns out that the water was still under warranty and the manufacturer AO Smith provided a new unit at no charge. When the work was completed the final bill was more than the original estimate even though I PROVIDED the water heater itself! In the end the final bill was $1,711 to replace a warrantied water heater!! The owner acknowledged the issue but still defending the ridiculous price as "normal" ultimately he charged $1,411 instead. Lo and behold my second water heater also failed 3 months later and I called a different company obviously after being fully bamboozled by this company and the final bill for replacing a warrantied water heater?? $596 after 10% Angie's list discount. I highly recommend against using this company ever. I understand slight pricing differences but a third less?? Terrible and expensive service!!