Texas Plumbing Diagnostics

Over Labor Day Weekend, we noticed one toilet was slowly draining. On Tuesday, we called Texas Plumbing Diagnostics and Dixie was exceptionally courteous and helpful. We were fortunate that they could send a technician to determine the problem that day. Angel, a master plumber, removed the commode and could see a break in the pipe. He gave us two estimates ? one to tunnel under the house ($6700) to reach the bathroom or to jackhammer through the cement ($2400). Because we have experienced foundation issues in our home and the cost was less than half of the tunneling, we were agreeable to drilling through the cement. Another contractor who works with TPD came out the next day and dug the hole to reach the pipe so Angel could reach down and replace the T in the pipe. The same afternoon, the dirt was replaced and the cement placed over the hole. Angel returned the next day after the cement dried to put the commode back in place. During their work on the second day, we asked them to look at a back bathroom where the commode was rocking, it was determined that the flange had cracked. They removed the commode, replaced the flange and returned the commode. They provided a five-year warranty on parts and labor, as long as it does not involve movement of the slab, due to our previous foundation issues.

Jed came to evaluate the situation and spent some time confirming we indeed had a slab leak. During this first visit, he narrowed down the likely location of the leak, but needed to come back with an assistant to confirm, and then repair. On the second visit, they isolated the leak and discussed with me the options for repair. Jed was very clear and thorough in his presentations of the options and was considerate of my budgetary concerns. We chose the option to re-route the hot water pipe via the outside of the house. The job was done efficiently and they cleaned up the area very well when they were done.

Before calling Texas Plumbing Diagnostics we called J.L.Hearn & Arramendia because both companies were on Angie's List & both claimed to have Emergency Service 24/7 AND it was the middle of the night, 2 a.m. on a Sunday. After leaving messages with both firms & not getting a call-back from either (they FINALLY did both return our calls at 9a.m. the next morning!!!!), we dialed up another Angie's List company we had not used before, Texas Plumbing Diagnostics . The owner of TPD, Dixie Bishop, personally answered the phone, asked all the right questions & immediately sprung to action. HER company's claim of 24/7 Emergency Service is FOR REAL!! She said she would send Angel out to our house just as soon as he could get there! Sure enough, Angel shortly arrived & went right to work. He was able to figure out where the pipe was: it was connected to our outside yard water line, run from one hose bib at the front outside wall of our bedroom to the opposite outside bdrm wall at the back of our house. (The builder back in 1979 had evidently changed his mind about adding the hose bib at the back of our house, sealed the pipe & left it in the wall, no one knowing it was there.... until it sprung a big leak, that is! Angel first drilled a small hole into the outside of the back of our house, allowing the water in the wall to drain outside instead of continuing to drain onto our bdrm carpet. Then he removed some of the stone around the hose bib at the front of our house & found the looped pipe, sealed it off, and PRBLEM SOLVED! He was an excellent plumber & an excellent detective! We are very, very happy with the quick response to our plea for help. He called in a helper (David) to help get everyone cleaned up before leaving. They were very pleasant, professional & efficient; definitely will call them again & recommend them to friends.

My water bill was almost twice the previous month. I checked everywhere and could find no leak, but the small white triangle on the water meter at the street was slowly moving. Texas Diagnostic charges a fee to perform diagnostics and determine the source of the leak. I was surprised to find out a commode in my house was VERY slowly running water into the fill tube and out of the bowl. I could not see nor hear the water running. The specialists showed me that you had to put your ear on top of the fill valve and then you could hear it. They replaced the fill valve at no extra cost other than the initial $149. Very satisfied with their work and professionalism.

It went very well. They are very professional and have always been to any of the sites I have asked them to service. I'm a property manager so properties always have problems with plumbing and I will be calling them again.

They called and since they were nearby and done with prior call - asked if they could come an hour early. They arrived on time at the new earlier time. They were clean, polite, professional and even put shoe covers on. I showed them the drain that was backing up and explained I needed a second opinion as to the cause. They told me how much a camera search would be and set to work. They quickly determined there was no break, just a lot of build-up and showed me on the camera all the way through the system. I asked if an auger would clear it and they said an auger would push through and a power wash was what was needed if I chose to go that route. I did. They had to get the washer from their warehouse and were back exactly when they said they would be. The wash took 2 hours on the dot and they then showed me on the camera the results from one end of my drain system to where it connected to the city. They then put everything on the patio back the way they found it and to look - you'd never know they were here.

Eric Martinez came out on July 26, re-secured my pipes under kitchen sink, replaced basket mechanism, and repaired the leak. He and Jed Celis ran auger down toilet; determined roots were the problem. Jed removed toilet, ran camera thru plumbing line, determined where the problem was in the flange. They plugged hole in floor with inflatable balloon, until they could retun on Tuesday, July 29. Jed chipped away at floor, carefully, cut out old flange, and secured new one into place. They filled the space with additional concrete, reset the toilet and caulked it around the base. They were courteous, explained everything to me in advance, and even did the job under budget. I must emphasize that this job took about 5-6 hours to complete. I was particularly impressed with how Jed was careful to chip away only enough tile to do the job, preventing me from having to replace porcelain tiles in the process. These guys did a great job. I would use them again for any future plumbing issues; including the most major ones, should they occur.

In March, 2014 the house we were under contract to purchase burst a pipe which led to needing repairs and laminate flooring. We wished to continue the purchase, after we had the house checked to see if there were any other potential problem spots. Texas Plumbing Diagnostics sent a technician the day after we called to perform the "Peace of Mind" plumbing inspection. They also gave us a free estimate on repairs of other potential problems. Six days after we were in the house one of the kitchen sink baskets developed a leak. We called them, told them it was not urgent, and they came the next day to fix it. We also had them perform the other problems they had previously identified. The technician was very professional, courteous and pleasant while answering our many questions. When he was was completed he asked if we had a coupon from Angies List (we had mentioned getting their name from there). Although we did not have one he gave us the discount anyways! We will be using them for any future plumbing issues.

Tremendous! I'd recommend them to anybody. They were very professional. All their employees were great and the company is well represented. They were very conscientious about everything like the followup, they were courteous and they had great customer service. There was warranty work. I won't use anyone else for my plumbing needs.

All Texas Plumbing Diagnostics personnel, from office staff to the plumbers, and even the tunnelers who we believe were subcontracted by them, were punctual, professional, courteous, and competent. In our experience since moving to South Central Texas 22 years ago, that last characteristic has not always been a given. At each stage of the work, they were extremely thorough. By careful testing and visual/in-pipe camer inspections, combined with hydrostatic pressure tests, Jed (and his apprentice) localized what was perhaps the major contributor to the water in the slab, a break in a sewage line from a downstairs bathroom and the adjacent utility room (which we later determined likely had been present since the slab was poured). Jed showed this damaged area to us, explained in detail what work would be necessary to repair it, and why, as well as how long it would take -- under different circumstances (e.g., if they encountered rock while digging tunnels, etc.). Jed then provided us with an initial estimate for the work. -- including estimates for how the costs could increase under the different circumstances described to us previously. Ultimately, nearly every aspect of the estimate proved very accurate. None of the work was easy. The job turned into a protracted one. At multiple stages of the job, they ran into problems -- some anticipated, others not. Indeed, after fixing the major problem, they discovered others -- all created by some non-standard plumbing practices on the parts of the original housing contractors (the house was custom built for us 21 years ago). Note: TDP never "bad-mouthed" the original contractors (that's our job. :) ). They simply showed us the new problem and explained it in detail, came up with a plan to remedy it, and did so. A couple of times the personnel at the work site ran into some things which, at first, were real puzzles. In those cases, they called in other TPD personnel -- e.g., a Master Plumber -- to assess the problem and help come up with a solution. Eventually, they had to jackhammer both outside and inside the house to reach all the problems they discovered; but they did their best to avoid damaging the house and minimizing disruption to our lives. But the Texas Plumbing Diagnostics (TPD) personnel and tunneling guys working for them never complained Heck, we've had other plumbers actually whine when asked to connect a copper tube to a refrigerator's ice maker! The cost was more than we had initially anticipated (this was based on our ignorance of what would be involved). But, in the end, it was less than we would have expected after personally seeing the amount and nature of the work they had to do. Note: Other companies provided lower initial estimates (one, without even looking at the problem!), but none of them inspired in us the same degree of confidence that Jed and his co-worker did on that first day. We would call TPD in a heartbeat if we have any other plumbing problems and would have no reservation recommending them to others.

What I like about this company is that they gave me an estimate of the price before the work is done. I want to be prepared for any eventualities. They quoted $499.00 at first. Luckily, I paid $231.80 . The shower valve was not replaced and they don't have to "remove" any tiles from the bathroom. Jed also gave me a discount for being a member of "Angie's List". Thank you Jed. I surely recommend him for your plumbing needs. He even showed me the use of "aluminum foil " to make the "steel" in the bathroom shine. And he "cleaned up" after the job was done.

Was apprised of the exact cost when making the appointment. The technician was very knowledgable and used the auger to make sure the line was clean and tightened the bolts on the commode and the technician didn't try to talk me into services not needed. I can see why they have an A rating and will call them if ever needed in the future.

I had a tub in the second bathroom that started draining very slow. I called Dixie and explained the problem to her that this was not the first time the tub would start draining slowly to the point I had to have a plumber come out. The last time was several years ago. I was expecting to schedule this for tomorrow (Friday), however after our discussion, she asked if it would be possible for a technician to come out today to try and auger the drain and to assess the situation in case it was a more serious problem than just a slow drain. Dixie did an excellent job in explaining when the technician would be available and she was more than ready to move it to the next day if I couldn't accommodate the timing. All of the information was confirmed via email. I received a call as promised from Eric (the technician) that he was 20- 30 minutes out and ensured it was OK to come over. He arrived on time, assessed the situation, and made sure I knew the game plan and what we were going to try. He did the initial evaluation and was able to clear the clog with the auger. He gave some recommendations on best practices and cleaned up after himself. Eric was a total professional. I felt it was a fair price for the service and professionalism. I will be using TPD again.

Realized a leak in the PRV in the front yard. Researched Angie's List and found good reviews about Texas Plumbing Diagnostics. Called and they were able to come out that day and fix it. The technician was very friendly and explained everything. Great job. a bit pricey, but job well done and responsive. Will hire again if the need arises.

The called as promised. They arrived on time. They cut a hole in the sheetrock and removed the base board where the water was running out of the wall. They said that the water was running out of the slab. I was given two options. One to start jackhammering out the slab. Two to reroute the water supply through the attic. I chose to reroute as there was no way to tell how far the jackhammering would have to go. Then would have to repair slab and floor. They used diagnostic tools to determine where the line came up. They cut a square out of the sheetrock under the kitchen sink but the pipe was not there. This was an error on their part. They finally located the pipe behind a cabinet. The copper line was cut at that point and capped off in both directions. The other end of the segment, in the bathroom where the leak was, was also cut and capped. Once this was completed, the water was turned back on. They gave me a quote of $3,600.00 to run the new line from an existing line in the attic to the half bath and down the wall. I think the quote was far too high. I think they felt they had me over a barrel and were pricing it that way.

I selected TPD as my first experience with Angie's List, and I have to say I'm not disappointed. I can't exactly say I'm thrilled, but the experience was hundreds times better than my previous attempt with Service Magic. Anyhow, this review is for TPD, not Angie's List. I combed through Angie's List plumbers yesterday morning looking for a plumber that would install a Bradford-White water heater - the first 5 or 6 on the list were all Rheem, and one advertised Whirlpool - from Lowe's, no less! I finally found Texas Plumbing Diagnostics, so I called and spoke to Norwood with his deep Texas drawl, and we set up the appointment for 9:00am the next morning (today). Around 8:30 this morning, Jed called to say he had to finish up some paperwork, and would be at our place shortly after 9 - he actually got here at 9. Jed walked me through all the new code requirements that our current setup did not meet, and explained each one and it's associated price. I authorized the work, and he called in his materials list while his apprentice, David, got to work removing the old heater and getting the site prepped for the new one. Our house is cursed, so I can't fault them for taking 9 hours to do this job - my water softener install took 3 days, for instance - and they did an outstanding job. The room the heater was going into is in the early stages of remodeling into a guest bath, so Jed offered to remove the old shower stub out and cap the lines in the wall so I could put some drywall up. He also went out of his way to educate me on some of the new code regulations, as well as the political correctness creeping into even the trades - I asked them a question about the pipe dope they were using, and that's when we delved into what plumbers aren't allowed to call certain things in front of customers any more. I had to give them a B on price simply because I'm from the old school, and a water heater shouldn't cost over $1,000, let alone $1,600. My downfall was the fact that the previous owner of my home installed the last water heater by himself, and nothing was compliant with current codes. I was impressed enough by Jed that TDP is now on my short list of people I need to call back for my remodeling projects.

I called to have toilet removed, explained that the toilet had not been in use for some time and it wasn't flushing well. I had expected to have appointment later but in less than an hour, Erik was scheduled and came to accomplish what I needed. I am thoroughly impressed with the responsiveness of this company, the professionalism displayed by the technician (Erik), the price to do the job and the ability of this company to discuss our future plans to replace this toilet using the same company. The old toilet was removed from the house and taken away in record time to allow for tiling of the toilet immediate area. I have never had such great service by a professional company. It blew me away. I strongly recommend this company and its employees (to include the office staff who really worked behind the scenes) to anyone needing plumbing services. Awesome!!!! Thank you.

Called and schedule an appointment for them to come out and clear a slow running toilet in the master bath. They covered the different scenarios and pricing for the work, we set the date and time for the visit and they explained that the plumber would be contacting me if there were any changes (either earlier or later) to the appointment time as prior jobs could impact the appointment time. They also followed up with an email confirmation. Eric called to confirm the time and also said that if the prior job causes any delays or finishes earlier he would let me know. He called as his previous job finished early to see if it was OK for him to come over. Eric was very professional, he again talked through the difference scenarios that could happen and confirmed the price for each. He was able to clear the clog within a 1/2 hour. As a total professional he cleaned up after himself. He helped educate us on the reasons that the toilet had clogged and what we can do to ensure smooth operations going forward. Overall it was an outstanding and profession service provided to me. I will definitely be using them again. Well done.

Had a pressure regulator installed for hi-pressure. They did a great job. The water comes out of the faucets as expected, instead of a blast like a pressure washer. Too high water pressure may seem nice to have when you show (actually, it is nice), but it will cause excessive wear on your fixtures, pipes, etc. If you have a pipe burst due to high water pressure, insurance may not pay. We've used TPD for a couple of other things (new hose bibs, water heating issues in Master bath), and they've always been absolutely great to work with and would highly recommend them. They may be a little higher in price than other plumbers, but I know the quality work I'm going to receive.

Jed called me when he was finishing up with a previous client and let me know when he would show up. He arrived exactly when he said he would and was very helpful, friendly and professional. Just an FYI, the cost of service was actually $177.00. The additional charge was for emergency service on a Sunday, which was $149.00, which I think is incredibly reasonable for emergency service. =)

When I called them, they always respond almost immediately and come that day or the first available time the following day. Very prompt. I've used them about four times now and they have been nice enough to offer me a 10% discount as a repeat customer, I already thought the price was fair in the first place, so I appreciate this. The two different plumbers that have come out have been professional, efficient and courteous.

I called Texas Plumbing Diagnostics to solve a problem with one of the faucets which was found bad when we installed our new washer. Service was promised in 2 hours but the technician was able to come even earlier. What a relief! Eric did an awesome job in the smallest amount of time.

They were on time and very professional. They informed my husband that the stain was due to a previous leak from our AC unit and needed to be replaced. They also shared with my husband that we had another water stain on the second floor that was due to a small correction to our roof vents. The tech provided my husband with references to repair the maintenance. I am suprised and thankfull for the honesty and professionalism that we were provided by Texas Plumbing Diagnostics. We will use them for any of our plumbing needs in the future.

All work was completed on time and budget. Everyone was professional, skilled and easy to work with. Highly recommended.

There was a water leak that appeared on the side of my house and my toilet was running about every five minutes. Someone was actually sent out to my house within an hour after calling to make an appointment. A diagnostic test was run in order to make sure the water leak was actually coming from my house, which showed that the water leak was actually coming from my neighbor's house. As for the toilet, there was a part that was not sealing properly and had to be replaced. I was only charged for the part replacement and was actually not even charged for the diagnostic test. The service was quick and thorough. The plumber showed me exactly what he was looking for and explained everything thoroughly. I highly recommend this company and will use them again if any more plumbing issues arise.