Texas Plumbing Diagnostics

Started our Saturday morning with a toilet leaking and lots of water on the bathroom floor. When we turned of the water to the first toilet, we started smelling a sewer odor. After the first flush of the second toilet, it also started leaking around the base of the toilet. We checked Angies List and called Texas Plumbing Diagnostics. Dixie (the owner) told us she could have someone at our house at 11:00 am. Jed called at approximately 10:30 to confirm our location and plumbing problems. He arrived on time and ready to work. He evaluated the problems with both toilets and when we told him we sometimes have a leak at our clothes washer, he said he would take a look at that, too. He indicated our toilet problems were probably caused by a clog in our main drain line; when he opened the cleanout, there was standing water. Jed found and cleared a clog just past the cleanout, but ran the snake through the line to the SAWS connection to ensure there were no clogs further down the line. When he pulled it back, there were some very small roots attached. At the end of all of the repairs, we put Rootx in the main line to reduce further root growth and, at least temporarily, avoid having to dig up the line. Jed then tackled the toilets. In one, he used parts we had already purchased to replace the flushing mechanism in tank. The bottom flapper valve was not seating well, so he provided a new one. He also replaced the line from the toilet to the wall, determined that the shutoff valve was not sealing properly and replaced that at the same time. Replacing the shutoff valve required turning off water to the house. While he was doing that, Jed pointed out that our meter was not working properly and we should contact SAWS. The second toilet had to be pulled up and the wax seal between the toilet and floor drain replaced. When he finished the repairs, Jed cleaned around the base of both toilets and recaulked. He did a very neat caulking job in both bathrooms and left both bathrooms clean and dry. Jed was pleasant, professional and thorough, explained everything to us as he went and checked all of his work to confirm there were no further leaks. He provided estimates and options before he did the work and there was no sales pressure. There was no surcharge for the weekend service call. We got a well-qualified and conscientious plumber and very good value for our money. We will definitely call Texas Plumbing Diagnostics and especially Jed if we need plumbing work in the future.

This company did a good job on what I had to do which was to fix my toilet from leaking. I don't remember the name of the service person, but he was very polite and efficient. He even checked my bathtub drain for me to see if it as draining correctly and it was. I'd use this company again.

First of all, I was so impressed and satisfied that they might be the only plumbers I use from here on out. Jed arrived as promised at 2:00pm. He looked at my water softner and figured out why it wasn't working properly. After fixing the problem, he was thorough with making sure it worked properly. He noticed the pipes had a leak from improper fitting hoses. He ran to Home Depot himself, got what was needed and returned to fix EVERYTHIING. Jed was very professional, quick, patient and informative (I ask a lot of questions). He explained everything in detail of what was wrong and before he did any work, he asked my permission. I thought the service was great...he even gave me the Angie's List discount for being a member. I would definetely use Texas Plumbing Diagnostics again.

After my home inspection, I needed to get a couple specialists out around the Thanksgiving holiday - one was a plumber. My home inspection on the house I was trying to buy was the Tuesday before Thanksgiving, so I was looking for an expert Wednesday BEFORE Thanksgiving to come out early the following week - before my option period expired. TDP was responsive, ALWAYS returned calls, and VERY helpful telling me options/prices even before the appointment. (Dixie is GREAT!!!) At my appointment, I wanted them to auger and possibly use the camera to look at a possible sewer line issue before my option period ended on the house I was buying. Angel showed up on time, and was VERY knowledgeable and professional. We couldn't do everything (I didn't get the owner's permission to do everything), but he took EXTRA time to go through the house/yard and talk to me about possible issues, and brought up various scenarios based on the neighborhood/age/floorplan and yard because he knew I had to decide on this house in the next day or so. He spent a lot of time answering my questions - and no pressure, no judgement, just information - VERY MUCH APPRECIATED!!! I am closing on my home next week ...I close in the morning, and the FIRST appointment I have is with Texas Diagnostic Plumbing to get my new (old) house ready to move in.

The plumbing team didn't have much information about the water heater. In addition the salt pellet tank needed to be cleaned out to bring it into working condition. For $99 which was supposed to be a 1/2 price Angie's List deal I would expect they would have gotten the unit into working condition without my wife having to ask them. I was disappointed that the plumber thought just taking a glance at the softener was worth this much.

We received an estimate on replacing a tub/shower fixture that was leaking. The estimate for the work seemed somewhat high, but we needed the guest bathroom repaired before my mother visited the following weekend. The plumber was able to perform the work that day, which was convienent so we went ahead and had the work done after he went and purchased parts. The tile work around the fixture was the part that seemed over priced. The work was good and the repair/repalcement is still intact and operating well.

Excellent, professional service. The technician (Jed) was able to repair the toilet on a Saturday. The technician was very skilled and knew exactly the type of work that was required. The front office staff was also very courteous and helpful. I have since recommended this company to someone else.

The plumber was on time and professional. He knew his work and proceeded to do each task with expertise. We were apprised of the costs at each step but still thought they were higher than we expected.

The company was called on a Saturday. We were asked what the problem was and were given an estimate. Service was scheduled for Monday afternoon. The technician arrived at the scheduled time. He completed the repairs promptly and accepted the Angie's coupon. The cost was very close to the given estimate. He then left The service was excellent and I will use them again.

This the third time I have used this company and originally chose them because have a woman owner and the company and the young man who does my work, Jed, have proved to be a real winner. Jed is always neat and careful with the requested work and great at explaining what he is doing or problems he may run into in the process.

Arrived on time. Quick diagnoses and adjustment. No "upselling."

I love this company and it's employees. We purchased this home new in 2008 and we were surprised to find that the hob bib needed replacing AND that it required going thru the wall to repair. But our technician checked with our neighbors and found that our house was the only with this type of hose bib and it had apparently frozen at some point which required the additional repair. We expected the job to cost more than it did and it was completed quickly. The toilet repair was done professionally also. I'd flushed down a plastic top and assumed it would flush safely thru the pipes but instead it became lodged and stopped up the toilet in our master bedroom. The technician came the following morning and tried to pull the cap back thru the toilet area so as not to have to use the snake. But unfortunately it wouldn't dislodged so he had to use the snake. Again I assumed our bill would be much higher than it was. On both occasions, Texas Disagnostics responded quickly - which is very important when you have plumbing problems - they handled both issues professionally and explained everything as they went. They were punctual and very helpful. Texas Diagnostics is my plumber of choice! I would HIGHLY recommend them to anyone with a plumbing problem! Thanks, Angie's List - for using only the best!

Previously Jed with TPD replaced the toilets (earlier review) so when I saw water on the floor in the front bathroom I called TPD to check the original installation. Jed came out and found that the water was coming from the drum trap in that bathroom. Jed explained the problem, talked about my options, and gave me an estimate for the repair. A few days later, I set up the appointment for that repair. Jed came on time, completed the repairs, and cleaned up the area. While he was there I asked him to look at the leak under the kitchen sink. Jed again explained my options, patiently answered my questions in a professional manner, and wrote up that estimate. When I was ready to do the repair, I called for an appointment and Jed came the next day to replace the pipes. Jed found where the previous owners of the house had used black tape instead of a clamp to connect the sink pipe to the pipe in the wall. I just laughed about it because I have discovered several other "handyman improvisational fixes" in the house. Jed struggled with the space limits of the opening and was able to get the new pipe installed correctly. He also replaced the supply line cut-offs. The repair was completed and Jed cleaned up the area. Again the cost was the same as the estimate plus the cost of the cut-offs that were not in the estimate as that problem was discovered during the repair. Again, while he was there Jed gave me an estimate on my next project - replacing the line cut-offs for the washer. Jed ordered the parts and came back a few days later and completed that job. Again, job completed in a professional manner, cost as estimated, and cleaned up work area. My house was built in 1955 and I think the previous owner did not hire any professionals to do repairs which explain some of my unique discoveries when getting repairs done. TPD has been my "go to" plumber because in my experiences, the company has high standards and reasonable prices. When I started this extended plumbing project, beginning with the toilets (reviewed previously), I did get estimates from other plumbing companies. They were all about the same. I have been very happy with my decision to go with TPD. I prefer having Jed do my repairs because he does not get frustrated when he comes across an unexpected situation in my old house and he leaves the work area cleaner than it was before he worked there including carting off all the old parts. I need to add that he always showed me the old parts and pointed out the weak points before he hauled them off. The estimates have been the final cost with the exception of the additional cut-offs for under the sink. No upsale technique used. As I previously stated, I prefer Jed to work at my old house. However, each person I have talked with at TPD has been professional and friendly. The company seems to have good ethics and hires professional, knowledgeable, respectful people who take pride in their work.

As well as could be expected given the parts failures.

I tried to play plumber myself and fix a sink myself. So, I took advantage of that. It was one guy and he was nice. He did a good job. It was very easy to schedule. I called them and scheduled and they came out when they said they would.

We are completely satisfied with the work performed. In fact, we have scheduled a second appointment for additional plumbing work we have been planning - just waiting to find a professional company to address our needs. We are confident that TPD is just the right company.

Called TPD and they were at our home within the hour. Trenched around the leak and discovered that a previous repair had been performed but with the wrong type of pipe was used. A different type pipe was spliced in for the repair and clamped in. Jed obtained the proper clamps designed to splice into this type of pile and used PVC for the repair. He waited till the joints were dry, checked for leaks, and back-filled the trench. Was very happy with the service. Would use TPD again.

He first checked out the old system to see if any old parts could be used, but had to reinstall everything because of different fittings. Plummer was prompt, professional, and courteous. Left the area clean after install.

Everything went very smoothly. Initially I was surprised that Angel didn't have the appropriate cartridges with him, but he explained that he couldn't know what sort of cartridge I needed until he saw what I had. It only took him 20-30 minutes to pick up the proper ones and I was glad to know that I was getting the right ones. I didn't try to come up with $200 worth of work, but chose to use the $200 coupon to pay for a job that would normally have cost $133, saving myself $34. As I said above, I'm happy with the result. I found Dixie and Angel to be professional and knowledgeable and wouldn't hesitate to use TPD again.

Stopped by the office of Texas Plumbing Diagnostic plumbing in the morning, was greeted by the owner, Dixie, and was offered a same day appointment but scheduled for next morning instead. Angel arrived on time, was knowledgeable, courteous, and explained options for the repair to include improvements for installing cutoff valves. Angel provided a precise estimate before starting any repairs or procuring materials. Repairs ended up taking much longer than initially expected but did not impact on the cost bid. Would highly recommend this company.

All of the contacts that I had with the employees of this company were pleasant. Job was completed satisfactorily and the follow up was outstanding. Jed is an excellent plumber and a hard worker. He did not stop for lunch and only stopped once for a few minutes to drink some cold water since it was very hot in the house. I would hire this plumber again.

The next day, Saturday, I contacted another plumber who was able to come over as soon as he finished the job he was on. He showed up in a couple of hours and he got right on the job. He was able to evacuate the excess water from the pipe and pull out the original plumber's mess and replace it with new copper pieces. The plumber charged me $100. I was so pleased with his work and knowledge that I paid him $150 to commend him for his excellent service. My neighbor and I had the water heater reinstalled and running within 30 minutes after the plumber left. I have paid for Angies subscription for two years and the first time I actually used this service, I got screwed. But, that is only a side note. I should never have had to pay for a job that was botched and never completed. I understand the original plumber's frustration, but he would not have been frustrated if he had the knowledge and experience to do the job in the first place. And, he should never have requested payment when he found he was incapable of completing the job. All I know is that I would stay away from this plumber. All he did was take my money and make excuses, and left me with a mess. Yes, he did work his butt off trying to fix the leak, but the end result is he should try another line of work. FOLLOWUP: Following my less than positive review, I decided to call the company and ask for a refund. While I stand by my review, regarding the work, I am compelled to update it, now a few days later. When I called and explained the situation to the lady that answered the phone, she was very quick to offer a full refund of the $200 paid to the company. This, of course, pleased me very much and while the job was not completed satisfactorally, I did not end up with a bill for work that was not completed.

The plumber (Jed) arrived right on time. He quickly installed the replacement bathtub spigot (and did a better job or sealing the seam around the wall plate than the original installer). He then also performed a re-seat (new wax ring) of the wobbly toilet after checking to make sure the floor plate was not cracked. Jed was an all-around professional, left no mess to clean up, and even did a courtesy clean-out of a slow draining sink. It was a pleasure having Jed do the work.

We had a leaky water connection in our courtyard and we leveraged an "Angie's Deal" to get plumbing services. The gentleman was on time and professional. Because he had to dig a few inches to reach the joint, there was a significant surcharge; I was a little surprised and he informed me of the charge during the inspection of the problem.There was a crack in the PVC and he made a trip to the local Home Depot to get the necessary parts. While he waited for the glue to dry, he looked around for other things to do. We had some leaves in the runoff so he clean it out.

Well, the purchase was $99.00 for an hour of plumbing (not including the parts) He was able to determine the leak behind the washer (packing something) and fixed fast. When I asked him about the drip in the master bath, I was told it would be better to replace the entire faucet. He did not seem interested in fixing the faucet. If fixing the faucet would have extended more than the hour allotted, I would have been more than happy to pay for the extra time.