Texas Plumbing Diagnostics

They came out three weeks ago. They were extremely prompt. They came out the next day and started work. It was wonderful that they could do it that quickly. We had no water or stove or dryer. They came out the next day. The house is old. When the house was built every room in the house had a gas line for heating. Today everything goes through the attic. They distributed it to all places that needed gas. They re-piped the entire house for gas. They had to remove the old pipes. They cleaned up everything. They disconnected all the pipes underneath the house. They are not used anymore.

The plumber had to dig in several locations to find the leak. Unfortunately, several bushes had to be removed and a couple more died due to their roots being cut. I don't blame the plumber for this since there wasn't a way to repair the pipe without going through the landscaping. The plumber, Ansel, did an excellent job. He was friendly, knowledgeable and hard working. He was able to find the leak and repair it within 1.5 hours. He helped me bag up the removed bushes and clean up the area. I gave this company an A for excellence. However, they are expensive.

Completed the job without incident.

They were very courteous on the phone and the technician was very professional, arriving on time, fixing the problem and cleaning up afterwards. I will use them again!

Scheduled a time for the gentleman to come give me an estimate and was told I didnt need to be home. Estimator came out but didnt give me a quote, called back two days later and spoke to someone at the main office and she said she would get the plumber to call me and give me the quote I was waiting on for the last two days. Four days go by and I hear nothing so I decide to call them back again and she apologizes for dropping the ball. She gets me in contact with the plumber and he starts asking me questions about gas line pressure and what not. Obviously not being a plumber I could not answer the questions he had and he stated he could come out but would have to charge me $139 this time since it would be the second time. What? really? I was told I didnt have to be home the first time so why is this the customers fault? I contact the owner who listens to my concerns and says he'll call me right back. The onwer then calls me back and says to me " i think we're just not going to give you a bid and pass on the work". Wait, because you guys dropped the ball you're not going to do the work for me? The owner didnt even make an attempt to "right" the sitiuation. As a business owner I'm amazed at this lack of customer service.

I initially telephoned TPD to ask if they provided service in Marion, which is located a number of miles from the TPD office. I was told they could come, but that a trip charge was required. I accepted. I received a confirmation email from the owner. The next day, two men in a plumbing van arrived, listened to what I said, looked around, and explained the charges if I wanted them to continue. I accepted, and they began. After almost four hours of hard, muddy labor, the leak had not been located. Several large PVC pipes lay exposed in a deep, muddy trench that quickly filled to the top with water. The plumbers agreed to return the following week (initial visit was on Friday). Tuesday, they began work in a timely fashion. This time around, a static pressure test was performed, and the large leak was verified. After further testing and much thoughtful detective work, It was decided that the house had two connections to the mainline, with two cutoffs. The approximate area of the leak was determined. More digging exposed a large leak in a line buried deep under the previously disinterred irrigation pipes. The pipe was cleaned and repaired. This leak stymied plumbers for the last three years. Most showed up, many tested, some dug, none solved the problem or provided a solution. All charged as much as, or more than, TPD. These two guys were cheerful, professional, knowledgeable, and hard working. Not a complaint or bad face in response to the mud, the heat, or the torrential downpour they endured while repairing the old pvc. In fact, when I mentioned the hot, muddy nature of the job, both men responded that they had enjoyed the detective work, and were glad of the learning experience. Impressive. I look forward to giving more work to TPD.

They came in, and got me good prices for what we needed. They did an excellent job. They were on time, and so pleasant. They went right out and got what they needed. The price was very reasonable.

Apparently my request was unusual and I had tried a couple of plumbers that wouldn't even do it. The home I purchased had no natural gas or propane cabability, just electric. I bought a gas range and then found out CPS would not have natural gas out to my home for several months. I googled and found it possible to use a standard BBQ size propane tank to supply the range until the natural gas gets out to my neighborhood. A standard tank was set on the outside of the home behind the wall where my range sits. There was already a vent of some type so there was no drilling a hole to get the gas line from the range to outside the home. I aready had the conversion kit that I purchases at Lowes with the range. The technician was professional and TPD ended up having to get some sort of certification before they could come complete the job. Overall I am happy that I can now use my stove on propane temporarily until I can use natural gas. They tested it out and showed me how to exchanged the tank when empty. It just seemed like a lot of money for something I watched a guy do on U-Tube in about thirty minutes.

They were on time, very polite and they gave me a couple of options.

I had extremely slow drains in my bathtub and lavatory. The plumber explained that I had drum traps which are less efficient than P traps. My plumbing is old, but functional. House built in 1932. I did not have the traps replaced at that time. He recommended a good tip for maintenance: Pour 4 cups of bleach down each drain in the house once a month. Let stand overnight and flush with water the next morning. I have been following that advice andhave had no more problems with clogged drains. This was a Big Deal: $99 for $200 Professional Plumbing Services. The service was valued at $129, so I only saved $30, but it was still worth it.

Went very well. The company was very professional and honest. Saved us from taking some unscrupulous advice of others.

It went well altho it took a little longer than expected.

I decided to not use TPD to fix my plumbing problem because the cost of their estimate was higher than the first company that I called. Based on their prompt response to my call, their courteous & attentive attitude, and knowledge of plumbing issues, I feel confident that they could have done an excellent job. However, their estimate was too high.

Repairman was prompt and quickly discovered problem and repair was done at the same time.

These guys are very professional and constantly keep you informed of the cost for the repair. I would highly recommend them.

The technician was on time and professional. After a thorough inspection he informed me that the water was due to my A/City unit not draining properly. He flushed out the line and cleaned up all the standing water. He also recommended some other work to be done to improve our plumbing, but said it was not urgent. He gave me an estimate for the additional recommendations and offered to complete the work. I declined the additional work for the moment, but will definitely call them when we are ready to have the work done. The technician was extremely helpful and knowledgeable, but not pushy. Great service.

Still waiting on final repair.

Overall the job performed by Angel went very well.

The experience was fine. They did what they were supposed to do and were professional. When I set up the initial appointment I didn't check with my wife first and I had a number of other things that were complicating it. They worked with me to set up another time that would work.

They arrived on time and performed the services in a professional manner. No preasure to purchase more services from them. i will definately use them again in the fall for the heating units.

During the house's "colonoscopy," when I commented that something looked like spider webs, he said nothing. They were TREE ROOTS! He passed several breaks in the line without noting them and our untrained eyes didn't know what we were seeing. He gave me a handwritten itemization of the services and findings with nothing indicating a problem. I purchased the house based on what he told me! The day after closing, I hired a company to fix the foundation problems I knew were there. They just happened to dig one of their holes right next to the coupling where the sewer leaves the house and noted the PVC broken away from the coupling. That leak, over time, may well have caused the house to sink on that side. The break was right under the cleanout where the camera went into the drain and the leak should have been immediately obvious. [NOTE: I've never been more grateful to anyone than to 123 Pump!!! for finding the break and recommending a (real) plumber to fix the problem!]

I called another plumbing company first and they said they couldn't come out until Monday. I then called Texas Plumbing and a very cordial and friendly woman took my information, scheduled an appointment for 11:00 AM with Jed and quoted me two prices depending on the issue specifically $188 or $249. Jed called in advance of his arrival, arrived early, worked extremely hard and for about 2 hours and corrected the problem. I have had many experiences with plumbers with this particular issue over the past 30 years and Jed is the only one who offered a solution to keeping my house from flooding if it should happen again, he was very professional, clean and provided excellent customer service. I would recommend Texas Plumbing and specifically Jed. You can be certain I will use his services in the future if a need arises. I paid $188 which was very reasonable considering the amount of work and time involved. Jed did not try to sell me anything.

Excellent company!! My tenant called me this morning to tell me there was a sewage backup in the house causing water to leak from an area in the house. I freaked out because I live out of state so I am wary of using a company just by phone. I called around different plumbing companies. One company did not answer, answer company called saying they were booked for the day and Texas Plumbing Diagnostics answered my call and said someone would be in a few hours. The technician came out in less time than that. His name was Jed. He called me to introduce himself and gave me a detailed description of what the problems were and what he was going to do to repair them. He also gave me a specific price estimate as well. You culd tell he knew what he was talking about. He then called me again after the work was completed to assure me that there were no further problems.He even repaired my two toilets that had been a constant issue for my tenant. The price he originally quoted was the price I paid (after my 5% Angie's List discount which he happily gave me). Happy landlord, happy tenant! Jed was a delight to deal with and I had an extremely positive experience with Texas Plumbing Diagnostics. They will be my go-to company for any plumbing issues I may have in the future.

After a call from a neighbor, telling me my lawn and street were flooded, I called these guys. The worker who came out was fabulous. He did the work quickly and efficiently and left my yard looking as if the leak never happened. He had to dig a 3x3x2 hole in the ground, but it looked pristine when he left. He came out at the end of the day, and even had to leave to get a part before the store closed. They are a little pricey, but I have little experience with plumbers. I highly recommend them!

I lost the thermostat on our hot water on a weekend. I contacted Texas Plumbing after calling a few other to get repairs done on an AO smith electric hot-water heater. The first two places I called did not have parts in stock and therefore could not FIX the problem before Monday when the parts distributor was open again. Texas Plumbing had parts on the truck and dispatched a plumber within two hours. The service required was a pretty basic repair, replacing elements and thermostats in an electric tank. I was pleased with the service and especially that I didn't have to wait two days for parts.