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Sublime Custom Stone LLC

Countertops and Backsplashes, Marble and Granite, Kitchen and Bath Remodeling,

About us

Sublime is a family owned company operating out of San Antonio Texas. We made our name on quality and customer service. We love to make our customers happy!

Business highlights

23 years of trusted experience

Services we offer

Granite & Marble & Quartz- Kitchen and Bathroom Countertops, Tub Deck & Fireplace Surrounds. Kitchen Backsplash

Services we don't offer

Plumbing.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7209 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 151-175 of 209 reviews

DEBORAH B.
10/2016
5.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

R S.
07/2016
5.0
marble & granite
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

marcus C.
05/2016
5.0
marble & granite, countertops
  + 0 more
unknown
Description of Work: Installed granite in large kitchen. Great experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Sublime Custom Stone LLC
Thank you so much for such a wonderful review! Your kitchen selection was absolutely gorgeous, and we're so happy that you were pleased with it too! Feel free to contact us for anything further!

Cynthia A.
04/2016
5.0
countertops
  + -1 more
unknown
Description of Work: Ernest was very curteous and helpful. With my question.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda H.
04/2016
5.0
countertops
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ron I.
04/2016
5.0
countertops
  + -1 more
unknown
Description of Work: They installed new counter tops, they look great and they did an awesome Job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2

Jayne M.
04/2016
5.0
countertops
  + -1 more
unknown
Description of Work: Removed old countertop and Installed new one in kitchen. Looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Charmayne F.
03/2016
5.0
ceramic tile, countertops, marble & granite
  + 1 more
unknown
Description of Work: The actual Sublime guys were great. They were on time, did what they needed to do and finished before the time I was given, plus cleaned up their mess. The granite is beautiful. Their backsplash subcontractor was a different story. He didn't show up on the day he was supposed to, and gave me the blame game story. When he did finally show up, he did a good job. There were a few tiles I had to set myself and he left a mess. I still can't get the grout off my floor. But, I would hire and recommend Sublime again in a heartbeat. But, if you need your tile/backsplash done, I would hire someone else.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Cynthia M.
02/2016
5.0
countertops
  + -1 more
.
Description of Work: They installed granite on my counter tops and island, job looks nice and went smoothly, the island looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


grace P.
02/2016
5.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis D.
02/2016
5.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Krystal F.
01/2016
5.0
countertops
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert C.
12/2015
5.0
countertops
  + -1 more
unknown
Description of Work: Installed granite countertops in our kitchen. Punctual, competent,impressive. Would definitely use them again if/when we redo our bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

KEN & NILA K.
12/2015
5.0
countertops
  + -1 more
unknown
Description of Work: The came and measured and took measurements and to the shop where they cut our two slabs of granite. I had left over granite so I asked could they measure my bakers rack and if they had enough would they cut the granite to fit it as well and they said sure! So we got all our granite for the kitchen and for the bakers rack! Included in the price was a waterfall edge around our bar and the rest of the kitchen counters! Cleaned up very well and the kitchen was ready to go after they left! We would highly recommend them to any one! Our neighbor saw ours and had his kitchen , bathrooms and wet bar done! I forgot but we also had our counter bar top extended 4"! It was a great price and a job well done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

R S.
12/2015
5.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: They installed granite cheaper that another quote for formica.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Vicki L.
11/2015
3.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


Tunga S.
10/2015
1.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: I bought a special for granite polishing from them. Two |Men came out and wiped the granite counter with some polish and finished in about 20 |Mins. Absolute waste of money. My maid does a better job every other week. Totally disappointed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
2.0
punctuality
1.0

$149

Response from Sublime Custom Stone LLC
First, we honored your purchase after the expiration date even though we had attempted to schedule the service before your expiration date. The special was for a "clean and reseal" and as you've described that is what our company completed. We cleaned and then resealed the countertops. We did exactly what was described in the deal you purchased. We fail to understand why you gave us an F for doing exactly what we said we were going to do. We are sorry that you do not feel like that is what you purchased, but the process was clearly described in the deal and over the phone when you scheduled the appointment. In addition to making sure you understood the process, we also honored your purchase after the expiration date which is not something we are required to do. We feel like our customer service to you was beyond generous. If you are looking for a full facial of your countertops, this is an entirely different and more expensive process. This was not what our deal covered and that was made very clear.

Matthew C.
10/2015
4.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: It may just be that I didn't know what to expect, but I ordered the service to get a glossy wet sheen to my counters, black granit in the kitchen and dark marble in the bathroom. I saw them do the work and as far as I know it was all done correctly, but it didn't look any different to me afterwards.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Brenda H.
10/2015
5.0
countertops, marble & granite
  + 0 more
unknown
Description of Work: They originally came and cleaned and sealed granite countertops on a big deal which I think was $125. They honored the deal even though the time had past. We needed a seam in our granite fixed and got a quote for that and had them come and do that work which was okay but they didn't do exactly what they said they would do for the money. The worst part was how the one worker talked/treated the younger guy who was working with him. He was very rude and disrespectful to him.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$485

Andrew M.
09/2015
3.0
countertops, marble & granite
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$2,199

Dora L.
09/2015
5.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DAN C.
08/2015
5.0
countertops
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Kurt M.
07/2015
4.0
countertops
  + -1 more
unknown
Description of Work: provide and install marble countertop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Ronald B.
07/2015
5.0
countertops
  + -1 more
unknown
Description of Work: Installed granite kitchen counter tops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

David C.
07/2015
4.0
countertops
  + -1 more
unknown
Description of Work: They installed granite countertops and under-mount sinks. The lady at the office was very helpful with design and color selection. The only complaint I have is about the guy who drilled the holes and cutouts. Some holes were up to 1/4" off center from the sink cutout. And some sinks were not square with the countertop itself. Not too terribly but it was obvious to me. If the deal hadn't been discounted through Angie's List, I would have absolutely required them to offer a discount for the mis-alignment since it cannot be fixed. I was also disappointed that when they emailed me the invoice, that I replied with my complaint, they did not respond, even to just say sorry or something like that. Otherwise the experience was great.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Contact information

11210 Gordon Rd, San Antonio, TX 78216

http://www.sublimecustomstone.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
10:00 AM - 1:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Countertops and Backsplashes,
Marble and Granite,
Kitchen and Bath Remodeling,
Ceramic Tile,
General Remodeling,
Flooring Sales and Installation,
Plumbing,
Cabinet Making,
Wrought Iron,
Fireplaces

FAQ

Sublime Custom Stone LLC is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 10:00 AM - 1:00 PM

Sublime Custom Stone LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Sublime Custom Stone LLC offers free project estimates.
No, Sublime Custom Stone LLC does not offer eco-friendly accreditations.
No, Sublime Custom Stone LLC does not offer a senior discount.
No, Sublime Custom Stone LLC does not offer emergency services.
No, Sublime Custom Stone LLC does not offer warranties.
Sublime Custom Stone LLC offers the following services: Granite & Marble & Quartz- Kitchen and Bathroom Countertops, Tub Deck & Fireplace Surrounds. Kitchen Backsplash
Plumbing.

Contact information

11210 Gordon Rd, San Antonio, TX 78216

http://www.sublimecustomstone.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
10:00 AM - 1:00 PM