NEXT SERVICE

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I purchased an Angie's List Big Deal for this service and they were good. They definitely showed up on time and the guy walked me through everything he checked and made some recommendations.

They came out the same day I called and they made it to my house when promised. Diagnosed the problem quickly and gave me an explanation of what was wrong. He had to go across town to pick up the necessary parts and got back and fixed the machine promptly. While he was here he also gave me an estimate for the repair of my AC units that has a leak. Great service, great attitude and a good job explaining the issue. I will definitely use them again.

Two gentlemen from the Company arrived during the agreed upon time window (which was good because I took time off of work to let them in the house). They performed an inspection of the A/C system consistent with the coupon that I purchased. When they were finished, they walked me through some of the problems with the system and gave me advice on what to do. Overall, I felt that they were very courteous, punctual, and performed services consistent with my expectations. I would use them again in the future.

I was very impressed with the consultant, he explained everything to us. Gave us the date for the installation, and contacted us the day before to make sure we were set up for the time. They were prompt with starting with the job, and finished up in one day, and got us running with air within the day. They did not leave until the job was complete. They came back the next day to ensure that everything was running, and that we were completely happy. They then called us back in one week to come back and double check all the joints and the systems to ensure everything was good. They also brought us the paperwork to send into City Public Service for the rebate, and made sure that all paperwork was in order. They have been a wonderful company to work with, and would recommend them to anyone looking for air conditioner or heating systems

Because of the nature of my work, I played phone tag for a few days but was able to contact company via text and email. Appointment set -- owner came a bit after schedule but no problems. Switch out of ice maker made quickly. However, first fix didn't work, owner came out second time and replaced ice maker unit at no additional cost to me. I was not home during the second visit due to my work schedule but left entrance code with receptionist so repairman could come in. I kenneled my dogs -- repair man gave dogs a treat!!! :-) NOTHING missing. VERY honest and reliable. Claudia, the receptionist is the best. VERY professional. I also thought I might need my AC unit charged and I was able to call the same day of my appointment and let them know. they were ready to make the fix if necessary. it wasn't necessary and the company did not try to oversell or make me pay for a repair I didn't need. After the second visit, receptionist called to let me know they would be on standby if the icemaker still wasn't working. Icemaker was fixed. What I liked the most was that the owner explained to me the possible costs to repair the refrigerator and also told me to consider the age of the appliance and if it was worth fixing. For example, if the repair was 100.00, maybe worth it. If the repair was 300.00 maybe not due to the appliance being 7 years old.

It was great. They looked at the refrigerator, determined the problem, needed a part, got the part, then I was not home when they came back. They emailed me and we rescheduled, and now all is done!

The guy called me and we had an appointment for yesterday from 12-4. He calls me at 7pm tell me me he was lost and could not find my location. He then called me 4 more times in 30 minutes after I gave him detailed instructions how to get to my home, which was only two turns off the road that he was on. Well, even after all of that, this NEXTSERVICE never showed up. They then sent me a message through my Angie's List account telling me to contact Angie's List for a refund, but I want them to come do the job that I paid for. I then called them this morning and left a voicemail and I still have not heard back from them.

The repairman was very professional and arrived on time for the scheduled appointment. He was very thorough and explained exactly what needed to be done to remedy the problem. I was impressed with his level of knowledge and skill working with the interior AC. He used nitrogen to force the blockage out of the main AC line. He also used a chemical to clean the algae from the drain pan. Everything worked out so well, I asked him for a maintenance agreement to help extend the life of my AC. I believe the quality and his attention to detail is what prompted me to continue using Next Service.

We were called just before the technician arrived to perform the service. The technician arrived promptly at the time the dispatcher said he would arrive. I was very pleased that i didn't have to wait very long. They technician performed all the A/C diagnostics including testing the power and Freon levels. He then blew out the drain pipe to clear out any algae. I am happy to report that my A/C is now in tip top shape and ready for our San Antonio Summer!

Seamless, very impressed. We bought a part for our dryer from them recently because we had such a great experience!

We used the company under the direction of our home warranty plan. Our a/c went out and they came out to repair it. We were told they repaired the problem with the a/c and the problem was electrical, but we had an electrician fix the electrical problem and the a/c definitely did not work. We had hired a previous company to tell us what was wrong before realizing we had to use the company the home warranty plan wanted us to use and were told contradicting information. After we called the company back and told them the a/c was still not working they said they would send a technician that evening. No one showed so we called and we were told that they couldn't make it because they were at the previous customer's house and it was raining there so they couldn't do the work and had to wait for it to stop raining (meanwhile it sunshine at my house, 98 degrees inside and they had already told us they repaired the problem). They came the next day AFTER the 5 hour window we waited at home sweating, said we needed a new motor (which we already knew from the first company) and that the technician would get the part and return. He never showed, never called, so we called the office who again told us who couldn't make it back that day and would come tomorrow during a 5 hour window. The person from the office said this was because the warehouse had closed and he couldn't make it on time (even though he left our house hours before the closing time). The rep from the home warranty plan told us that it was because a part had to be shipped overnight from somewhere else. All this time our house is unlivable. We called a different a/c company who came within an hour and fixed the problem.