My Repairman is a family owned and operated company servicing the San Antonio and the surrounding areas. We take pride in providing the best costumer service possible to any new and returning customers. www.MyRepairmanTX.net We are closed on Sundays, and our company does not send bills.
Refrigerator side of Maytag Ref-Freezer became warmer over a week's time, then freezer did too. George & assistant came the same afternoon we called, analyzed & explained cause, cost & even had the replacement part which was required. Told us it was guaranteed 90 days, if we still had trouble there would be no service or replacement charge. He then proceeded to fix a loose part on my microwave/hood which he just noticed for free and even gave us a discount when I told him I'd located them via Angie's List! Very nice people and he left it cleaner than when he arrived!!
Description of Work: Replaced a sensor board in Maytag SXS refrigerator/freezer. Returned 3 days later for free when we reported it still wasn't functioning correctly and put in another new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Richard R.
10/2009
5.0
appliance repair
 + -1 more
We got back from vacation and our refrigerator was attempting to die on us. It was a bad scene; I had all this organic meat in the freezer and I had to throw out almost all of it. He was very nice and he was showing off his knowledge of refrigerators. He was a little wordy, but that didn't matter because he wasn't charging by the hour. He definitely worked on it quickly and told me what was wrong. He acted like he was cutting me a deal all the time and I kind of get tired of that. He acted like he was nervous dealing with people. I have no complaints and I would use them again. He took off my ice maker and I really appreciated that because I don't use an icemaker and that gave me more room in the freezer, so that was something extra he did without charging me. I thought the job was a little pricey, but my refrigerator is still working.
Description of Work: I used My Repairman in July to repair my refrigerator. The thermostat had gone out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Phyllis T.
09/2009
5.0
appliance repair
 + -1 more
He has been here twice in the last year. Once was to fix my refrigerator that is at least 15 years old. I had someone tell me that it was not worth repairing and he fixed it for under $100. He also fixed my washing machine. He seemed very knowledgeable about appliances. He told me what he was going to do and what it was going to cost before he started the work. He didn't just walk in and do the job and give me a bill. He was very honest and gave me an estimate. He had the parts in his truck and was able to do the repairs. I did give him the information regarding the appliances before he came out. There were two guys that came to do the repairs and they were very good. I would use them again.
Description of Work: I used My Repairman during the past six months to fix my washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JEFF C.
09/2009
5.0
appliance repair
 + -1 more
Fast response, knowledgeable and professional. Repairman said frig seemed to be working fine. Said we could use our trip charge ($45) towards a repair within 90 days if some work needed to be done
Description of Work: frig seemed to be making odd sounds so I call My Repairman to come out and check it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Cannon C.
08/2009
1.0
appliance repair
 + -1 more
I called 3 times and left messages. They never called back.
Description of Work: Called the number on the website on 3 different days and times. It must be a cell phone, because it goes straight to voicemail. I left my name and number all 3 times along with what I needed repaired, as instructed, but never got a return phone call. Very disappointing. I don't see how this company could recieve accolades from Angie's List when they can't return a simple phone call.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from My Repairman
As much as we tried to contact every single customer sometimes the inaccuracy or quality of the message left in our system makes it hard for us to call the customers back, by all means we tried as much as we can to sometimes make up for messages that are left in a low tone of voice or with inaudible phone numbers,but is only so much we can do, we emphasize our energy in the good service we provide to our great customers, and we will continue to do so as long as they allow us to service them.
CHARLES M.
08/2009
5.0
appliance repair
 + -1 more
My wife accidently turned the refrigerator off when loading it with soft drinks yesterday. The service reps discovered this immediately and turned the unit back on. They also did some sort of check to insure the unit was working properly. They charged me $45.00 for the service call but I had printed out a coupon from their web site for $10.00 discount; so the cost to me was $35.00 ? pretty reasonable, I thought.
Description of Work: My wife accidently turned the refrigerator off when loading it with soft drinks yesterday. The service reps discovered this immediately and turned the unit back on. They also did some sort of check to insure the unit was working properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Susan P.
07/2009
2.0
appliance repair
 + -1 more
The job never got started, because of the poor attitude exhibited by the receptionist.
Description of Work: With the great ratings shown for My Repairman, I was really looking forward to contacting them for service on a refrigerator. What I experienced was a receptionist who was rude and gave the impression the company didn't want my business. I live less than a mile outside of Loop 1604, so the trip charge was going to be $55 instead of $45... and I didn't mind that. I still wanted the work done... and was willing to pay a fair charge. Then as I tried to arrange a time convenient both for me and for the repair company, there was little to no willingness on the part of this young woman to even look for possible windows of time. When I experience a company that doesn't care enough about their customer service to adequately train the front line representatives as well as the technicians doing the work, then I move on to someone else... as I have. I'm glad that others have a positive experience with this company, but my first impression was dismal. If someone would like to call me to discuss, I would be happy to speak to them.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Response from My Repairman
As the owner of the company I would like to apologize for the miscommunication between the customer and the receptionist. I was sitting in the office on this day and did hear the receptionist offer various days and times that were available-the days/times offered did not work and the customer then stated that "we were too much trouble to deal with" and hung up. We always try to accommodate and work with our customers, unfortunately this did not happen in this case. Our staff and technicians are fully trained to be courteous, respectful and fair.... as our Angie's List comments can attest.
Julie N.
07/2009
5.0
appliance repair
 + -1 more
These guys are great! They are prompt, polite, and efficient. They stay on schedule and arrive on time, because they know what they're doing when they get there. I will definitely call them for any appliance repairs in the future.
Description of Work: They successfully repaired my clothes washer, which was leaking. Then I thought to ask them if they repaired ovens as well. That repair was fairly routine (heating element). They got the part and were able to return the next day to fix the oven as well (each visit was about $160). They reminded me to use the coupon they offer on Angie's list, which was nice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
William A W.
07/2009
5.0
appliance repair
 + -1 more
Great. George and Xavier showed up on time after a call to let me know they were on their way. Very knowledgeable and courteous. Would use again readily.
Description of Work: Replaced the water actuator on my Frigidaire side by side refrigerator/freezer. That's the plastic lever you push to get water on the ice/water dispenser on the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
ELLA B.
07/2009
5.0
appliance repair
 + -1 more
the crew was punctual & polite...very professional & efficient they called several times to be sure they would not inconvenience me...when they arrived, they got straight to the fridge & assessed what needed to be done...one opened the back while the other went to get tools & supplies...they removed the items clogging the unit from functioning properly in short order, replaced parts & were off to another job!
Description of Work: refrigerator not cooling as it had been - crew removed the cover from the back of the fridge & removed the old insulation that was impeding the fan & the debris that was clogging the airflow...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
jeff B.
06/2009
5.0
appliance repair
 + -1 more
My experience with them has been fantastic. Their price was good and they did good work too. I am happy with their work and have no complaints against them.
Description of Work: My Repairman fixed my air conditioning and my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Homero D.
06/2009
5.0
appliance repair
 + -1 more
They did a very good job. They were very courteous and attentive to questions that I had.
Description of Work: They fixed my refrigerator by replacing a broken part in it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Aaron K.
05/2009
5.0
appliance repair
 + -1 more
Showed up approx 4 hours after we called, at the time they said they would. Was professional. Thoroughly went through the differential diagnosis of our broken washing machine and kept us informed during the process. Told us the mother board was out and gave us an exact quote (after calling home office) within 20 minutes. After deciding the price was too much for our 7 yr old washing machine we bought a new one. But the tech definitely saved us money with honesty (he basically rec'd a new machine) and he honored our angie's list coupon so the whole 60-90 minute visit cost us $35.00
Description of Work: diagnostic evaluation of broken washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Anna S.
04/2009
5.0
appliance repair
 + -1 more
We called and were able to get a same day appointment. Alex came out and was extremely courteous. He surveyed the damage and gave a quote and explained thorougly (in layman's terms) what he would do. After I accepted his quote he got to work. 'My Repaiman' came in lower than our Home Warranty company...including the cost to repair. The dryer works!
Description of Work: Worked on 15 year old Maytag dryer. Replaced some wiring and flexible vent hose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69.99
Stacey L.
04/2009
5.0
appliance repair
 + -1 more
It was great, he was extremely professional and even showed me how I could calibrate the stove in the future.
Description of Work: The repairman unclogged a diswasher in a rental property I own. It was a really nasty job that took about an hour. They also recalibrated a stove for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
PAUL W.
04/2009
5.0
appliance repair
 + -1 more
Called ahead - showed up early - replaced unit quickly. Great service.
Description of Work: Replaced defective switching unit on refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Gary P.
03/2009
5.0
appliance repair
 + -1 more
The repairman's guess that the rollers had fallen apart were correct. (He showed them to me.) He replaced the rollers. He also checked the belt that they had installed a few months earlier. The belt they replaced had been a "guess", as to the size, because the machine is so old that the actual model number had worn off. I had been warned at the time that the belt might not work, however, it has been fine. The machine runs perfectly and so much quieter.Since the machine is so old, it probably won't last too much longer, but I have been able to use it happily for about twenty years.
Description of Work: My dryer was stopping after only a few minutes. It was also leaving black marks on white clothes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Sharon C.
03/2009
5.0
appliance repair
 + -1 more
Alex and his assistant arrived within an hour of my first call. They were professional and efficient. I have put My Repairman on my list of reliable businesses.
Description of Work: Alex repaired the defrosting element of my Kenmore refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Nancy E R.
03/2009
5.0
appliance repair
 + -1 more
He was very prompt, very professional and the price was excellent as well.
Description of Work: They repaired my washer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SHAUNA G.
02/2009
5.0
appliance repair
 + -1 more
What impressed me most (besides the price, I've been charged way more by other companies for smaller repairs) was that when I called on a Saturday morning, the people at My Repairman went out of their way to make sure someone could be out that day, even though I said I'd be happy to wait until Monday if necessary. The technician was out within 2 hours. He quickly diagnosed the problem with the fridge (and even cleaned it up a little inside for me!) and had the part needed for it. He checked my oven, which wasn't heating properly, and showed me how to adjust it. He was helpful and very courteous. I would definitely use this company again, and recommend it to others.
Description of Work: Cleaned out my clogged evaporator line in the fridge and adjusted my oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Mary L.
02/2009
5.0
appliance repair
 + -1 more
More expensive than original estimate. Left wet towels on wooden floor, hard for me to pick up, but they did empty freezer to repair, then put all food back in. Overall, experience was ok.
Description of Work: Frig not cooling. Came same day, I called on Friday. Diagnosed as heat coil. Had to order part. Said would have on Monday. Came Tues. late afternoon after I called because frig was getting very warm. George came right over. Fixed quickly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$185
philip P.
02/2009
5.0
appliance repair
 + -1 more
However, prior to a final decision from me, George wanted to check on the status of the motor. He ran the machine and was concerned about the loud noise generated by the spinning tub. Apparently, the washer should be "whisper quiet" while turned on. He concluded that the washer would have a limited life span even after the repair was done secondary to a rusted motor. He discussed with me the strategy of undergoing a $182.00 repair to a washer that had a limited life span as compared to purchasing a new washer for about $400-$500. We elected to defer the repair and purchase a new washer.
Description of Work: I noticed that our front-loading compact Kenmore washer was leaking water with its last run. I called their office, and the scheduler was willing to set up an appointment the next morning, which was a Saturday. I declined and scheduled an appointment the following week. George called prior to his arrival and confirmed his arrival time. He inspected the washer and concluded that the leak was from a damaged rubber boot sealer. He quoted a price for a replacement boot and the labor charge, which was $182.00 with Angie's discount. When I questioned the price of the boot, George even offered to scout out a cheaper source for the part to assist with my concerns.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
RADHA T.
01/2009
1.0
appliance repair
 + -1 more
The two people that i talked to were both very rude. I was hung up on twice and had to go back and forth with these to people. I wanted an estimate to repiar my dishwasher all i wanted to know what there trip charge was to come out. They gave me 48 hours to decide if i wanted to use them, but i didn't want to be charged additional trip fees if i did decide to go with them. I wanted them to fax me the estimate but they keep hanging up on me, i feel like there should be some communication between us. They have been very rude to me
Description of Work: Estimate for dishwasher repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from My Repairman
THIS CUSTOMER CALLED OUR OFFICE ON 01/27 AND REQUESTED SERVICE FOR A DISHWASHER, SHE SAID SHE GOT OUR NAME FROM ANGIE'S LIST AND WANTED US TO GO TO HER TENANT HOUSE, SHE ASKED NUMEROUS QUESTIONS INCLUDING HOW MUCH WE CHARGE PER SERVICE TRIP,WE ANSWERED IN THE MOST PROFESSIONAL MANNER WITH ALL OUR INFORMATION AND SHE AGREED TO THE SERVICE TERMS INCLUDING THAT IF SHE WILL DECLINE SERVICE AND PARTS AFTER THE ESTIMATE WAS GIVEN SHE WAS TO PAID OUR SERVICE TRIP WHICH IS $45.00, WE MENTION SHE COULD USE THE WEBSITE COUPON ($10.00 OFF) THAT WE OFFER ON THE WEBSITE,SHE SAID SHE WAS DEFINITELY GOING TO USE THE COUPON. WE SPECIFICALLY TOLD HER THAT THE TECHNICIAN WILL CALL HER AFTER HE WILL DIAGNOSE THE PROBLEM SHE SAID IT WAS FINE THAT SHE WILL TAKE CARE OF THE BILL, SHE WAS HAPPY THAT WE COULD SERVICE THE DAY AFTER. WHEN TECH ARRIVED TO TENANTS HOUSE HE DIAGNOSED PROBLEM AND CALL CUSTOMER TO LET HER KNOW THE ESTIMATED COST OF REPAIRS,THE CUSTOMER IMMEDIATELY DECLINED SAYING SHE NEEDED TIME TO THINK ABOUT IT, THE TECH TOLD HER THAT WHENEVER SHE WOULD BE READY, FOR HER TO CALL US BACK AND HE WILL BE MORE THAN HAPPY TO REPAIR THE DISHWASHER AND DISCOUNT THE SERV TRIP FROM IT, (WE NEVER AGREED TO WAIT FOR HER 48 HOURS,BEFORE DECIDING WHETHER SHE NEEDED TO PAY SERV TRIP)BUT HE NEEDED TO COLLECT THE SERVICE TRIP CHARGE, SHE REFUSED TO PAY SAYING SHE DIDN'T NEEDED TO PAY FOR SOMETHING SHE DIDN'T GOT SERVICE ON. THE TECH AND THE OFFICE PERSON TRIED TO EXPLAINED TO HER AGAIN, WHAT SHE HAD BEEN EXPLAINED IN A DETAILED MANNER THE DAY BEFORE,AND SHE HAD AGREED UPON, BUT SHE HANG UP THE PHONE ON THEM, AND LATER CALLED BACK DEMANDING FOR US NOT TO CHARGE THE SERV TRIP, SHE STARTED YELLING AND SAYING THAT EVERYBODY WAS RUDE AND THAT SHE WAS NOT GOING TO PAY FOR ANYTHING, WHICH SHE DIDN'T DO ANYWAY. WE LOVE OUR CUSTOMERS AND TRY ALL THE TIME TO GIVE THE MOST PROFESSIONAL SERVICE THAT WE CAN, WE WILL CONTINUE TO DO OUR JOB AS WELL AS WE HAVE IN THE YEARS PAST, WE ONLY CHARGED WHAT IS RIGHT AND WE FIRMLY BELIEVE WE DID OUR PART OF THE DEAL FOR THIS CUSTOMER, WE WILL NEVER CHARGE ANYONE FOR SOMETHING WE HAVE NOT HONESTLY EARNED.
WILLIAM P.
01/2009
5.0
appliance repair
 + -1 more
The serviceman came the same day we called the company and at the specified time. He diagnosed the problem quickly and went to get the needed parts. Unfortunately, he was given the wrong main control board and had to return it. He then had to order the correct one, which took several days to arrive and for him to return. He completed the job quickly, professionally, and pleasantly. I don't know how much of the delay to attribute to the supplier vs. My Repairman. I do think he should have been able to determine that he had been given the wrong part without having to bring it and then return it. Overall, I was pleased with the responsiveness of My Repairman, the quality of the work, and the estimate of what the job would cost. I was also given a $28.00 discount.
Description of Work: Checked and replaced main control board on clothes dryer. Replaced thermal fuse on clothes dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$273
BETTY JEAN I.
12/2008
5.0
water softeners
 + -1 more
This is the third time we've used My Repairman. Once for our dryer, once for stove burners, and today for changing filters in the reverse osmosis. We are thankful to have found him through Angie's List.
Description of Work: Changing filters in the reverse osmosis.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Handyman Services,
Appliance Repair - Small,
Plumbing,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Appliance Refinishing,
Water Filtration and Softening,
Locksmiths
FAQ
My Repairman is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
My Repairman accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, My Repairman does not offer free project estimates.
No, My Repairman does not offer eco-friendly accreditations.
No, My Repairman does not offer a senior discount.
No, My Repairman does not offer emergency services.
No, My Repairman does not offer warranties.
My Repairman offers the following services: Heating, Air Conditioning, & Appliance Repair - Washers, Dryers, Ovens, Cooktops, Refrigerators, Microwaves, Ranges, Dishwashers, Ice Makers, Ice Machines