Jon Wayne Service Company

It didn?t work well for me, I got a better estimate from another company. They are not bad! I may use again in the future, it depends on the pricing.

I had 2 different techs for each job. Both were punctual, very friendly and professional. The leak job took too long in my opinion because the guy who came out did not have the proper tools to shut off the main water valve. We had to go through fighting with the water company to come get the water shut off for repairs. The second tech did have the tool and I made sure I did too (went to the local plumbing supply store and picked up that tool for $20). On the leak job, it took hours for it to be done (mostly because of the water company). The valve and shutoff job took less than 2 hours and we also had them move a spigot in the yard. I would hire them again, but they are a little pricy in my opinion. But, I've been told you get what you pay for and the guarantee the work and parts used for years instead of 90 days like most places I contacted.

The routine service work was part of our annual system maintenance. The ultraviolet bulbs change was not unexpected...just part of the cost of keeping our AC from growing stuff in cooling coils that could make us sick. Jon Wayne is not cheap, but you get what you pay for. Their service tech; Lionel N. is great. He has done our routine service work for several years and has always done a very professional (and friendly) job. He is the type of company rep that I would trust to come into my home, even without anyone being home.

Able and Kyle did an excellent job trouble shooting the system and outlining options to get cooling repaired. Eddie, Derik and Dave were on time, professional, and explained what they were doing. Replaced system and made necessary adjustments. Cleaned up after they were done. Very happy with results.

Company seems to have package pricing. I couldn't afford the package pricing even with a payment plan. This company itself is excellent. The price for electrical seems rather high, but I have used this company for other areas, and they are great. Will check with them again.

Very well. Salesman was very knowledgeable and pleasant.

Went very good fast with no problems

They are very good. I think the pricing is a little high. We will be with them for awhile. They are very fast, professional, clean up after themselves, they explain everything in detail before they do it. If there are any issues or problems they clear it with you before they charge it. Good communication with the customer is what I like about them. They have good tools. As they go through your house they can show you and tell you why you need x amount.

Well. Very informative about the services they provide.

They were supposed to notify me in May when my filters were supposed to be changed and I had to call them so I wound up getting the filters in August because it was a month away. So, I'm not completely satisfied. I pay for the filters in advance and so I expect the filters to be changed yearly and on time. They are a little bit high on the pricing. I haven't had any bad experience with them. They are professional.

Everything went well, John wore shoe covers while in the house, he checked the inside and outside unit, was friendly greeted my family and introduced himself. wearing proper identification.

My water heater burst the second day my foreign exchange student was here. he called to let me know there was water everywhere and took care of the mess. I called Jon Wayne and they were out to the house within a couple hours, they drained the rest of the 50 gallon tank and sent someone out the next morning to install a new one and haul off the old one. Done within a couple hours. they also put a new pressure valve on the water meter. My water heater was about 15 years old.

It went very well. James quickly identified the problem and worked diligently to resolve it. He was very professional and yet personable. He was very careful with my floors, wearing the shoe covers, etc. He readily and completely answered any questions I had.

They charged us $600 for just 2 checkups. It was ridiculous. They are too expensive. Their responsiveness was okay.

He replaced air filter and bulb. He explained how each of these items helps keep the unit running more efficiently. He cleaned out drain pipe and cleaned outside unit of leaves and debris He was very professional and courteous in coming in and out of my house. I've had Deron service my unit before and he remembered me and remembered all the prior things we talked about on his last visit, a year ago. Hes very knowledgeable and friendly. He explained to me that I could get a upgrade on the program I'm on and this would minimize the cost of the service for next year. You can send Deron back to my house anytime. Thank you.

The technician opened up the back side of the panel of the air conditioning and there was a chipped up cover that goes on there and he never put all that stuff back together. He finished the job and left and I had to put it all back together. It wasn't something that would cause a house fire but it was something as professional that I would have expected him to put it back on.

They were right on time, good estimate, offered to let us make payments with no interest (I thought that was nice) This is a retirement community. They took a vacuum and cleaned up after themselves. They were very friendly and polite. I would recommend them to anyone.

Called and said they would have someone out the next day around 2. They showed up at 2:30 and were done by 3:30. Excellent work and no issues.

They were very high. It took them a year to get my system to work right. They're very slow. The guys were good. They could have arrived on time instead of being 3 or 4 hours late. They could have better work in less than a year. I got a bonus for getting an efficient system, but because they didn't have it working right it juiced all that up big time.

It went very well. The original Kohler equipment had seized up, and was leaking. Rather than replace one cartridge (which was totally corroded and extremely difficult to remove, the technician and I discussed options and decided to go ahead and replace the original equipment in the two sinks with newer user-plumber friendly faucets. The old Koehler stuff is so over-enginered and difficult to work on, all I can say is buyer-beware. We have had nothing but problems with all our Koehler plumbing equipment. The technician, Ruben, was very professional and worked late into the evening dealing with a difficult installation. He's a real pro. Replacing two garbage disposals and two bathroom sink faucets is not cheap, but I feel that the folks a Jon Wayne really know what they are doing. They are very professional, reliable and provide a good warranty. Highly recommended.

Thorough evaluation and inspection of all components and provided detailed results along with potential options to optimize the current units operation.

Cody came out late afternoon and spent a good amount of time looking at the old instalation letting us know all the options etc. He measured the fence to make sure AC would fit as well as the closet space for the AC. We were very happy with the info and estimate work. Only down side was the price. It was very expensive and we didn't go with them because of the price. Customer service was outstanding.

They would not show up as scheduled. They left my 85 year old parents in 100 F weather for days. They left me waiting for hours after notifying me by phone that they'd 'be right there'.

Installers did an excellent job. They do a good job with service calls. Price is extremely high for replacement. I didn't have time to look around since unit was about to go out. Did not want to match price on identical unit after multiple phone calls and emails....no miscommunication(as I normally see in the response). If you want good A/C service at a fair price I think they do a good job. If you need a new unit they will be on the extreme high side of the price scale.

It was alright. The guy came out and diagnosed my air conditioner problem and then he didn't really do much. I didn't feel like he did a whole lot but I guess I got what I paid for. He didn't accurately diagnose what was wrong with my air conditioner. In the future he could actually properly diagnose the AC. I had someone come out afterwards and it wasn't really that difficult to figure out what was going on with it, so they weren't really thorough. He just came out and he looked and then he said what he thought it was and left. With responsiveness, they were pretty quick.