Jon Wayne Service Company

Awesome customer service!! Appreciated their thorough assessment of our AC unit.

Scheduled an AC check/tune-up over a month ago. The gave me a 12-4pm window, and then waited til 3pm to tell me they wouldn't make it. They offered to keep me waiting around another 4 hours at a later date. I declined. Will take my business elsewhere.

Great service and great employees. Highly recommend with quick response.

I purchased a dual zone mini split system in August of 2021. The system was not cooling as expected so we thought the system was insufficient. The next summer in August the system still did not cool well and eventually shut off and would not come on. We called for service. They said it was a refrigerant leak. They said the leak was repaired and was covered by thewarranty. The units were not used in 2023 because we did not live there for the summer. In April of 2024, the system was tested under a home inspection because we decided to sell the home. The unit still leaks refrigerant and has not worked as intended since the initial installation. Jon Wayne refuses to determine the cause of leak or make a repair without charging a substantial ($1500) leak detection. My issue is I have over $13000 invested between the unit, install labor and protection plan and Jon Wayne installed a faulty unit or has poor workmanship and I have not had a properly functioning system since the outset. I would like the repair to be made without further expense incurred considering it has not been operating properly since the install, and the unit has maybe 6 months of use because it does not work properly. I would like a refund, a repair, or a replacement. At each request the quoted charges have gone up and they blame their inability to repair because they need to isolate leak. Its leaked from the beginning and they lied about the repair. Now they just want me continue to pay them more money just to get it to work claiming the repair is not free. That’s correct, I paid over 13k for a new system that should

Excellent. Technician was polite and professional.

Joey, the Maintenance Tech, and his apprentice arrived on time and were very professional and personable. They provided a summary of the services that were to be performed and got to work. Throughout, I was updated with their progress and their findings. This annual plumbing and HVAC assessment was completed without issue and was thorough.

All well done as usual…have used them for almost 10 years—always satisfied.

Going with Jon Wayne Service Company 5 years ago has been the best money we’ve ever spent. Literally never have to worry about our HVAC system and once a year if anything is “out of tolerance “ it gets replaced under warranty. You can definitely go cheaper with another company but the peace of mind is worth the extra money.

Lucas was a perfect honest professional! He did such an amazing job not only evaluating our home but also hearing our concerns and everything we have done to make our HVAC run more efficient. This was above and beyond what I expected.

I was totally satisfied and impressed with the Annual Maintenance tune-up of our HVAC system. Their technician, Mr. Javier Vasquez exemplified the highest standard in customer service and professionalism. He made us aware his main task was to complete the annual HVAC system service, but offered, up front, to let us take him around to other areas of our home and show him any other concerns we might have, i.e., electrical, plumbing, etc. We took him around and he made notes of our concerns, explaining that he would notate those on the invoice so that we and they had record of it, and, when we were ready, we could call them for needed services, at our convenience. And, to top it off, Mr. Vasquez took time to help me reboot my Smart Home Ap. My hat's off to Mr. Javier Vasquez and to the Jon Wayne Team.

Service was great. Kevin communicated every step he was taking to service each item. He was respectively and very patient with my barking pup.

Charged my elderly,invalid parents nearly 20000 for a new central unit which a 9000down payment was given. The old unit needed replaced, also Jon Wayne. They hadn't come in almost 2 years for routine service check which was previously yearl,, sometimes twice a year. Very expensive unit put in which iss one third the size of the one being replaced. Not even a month old and has broken. Would not cool for last few days then stopped. Service man said multiple different reasons and they would have to order a coil and some other things. What company does not stock the parts for the new systems they are selling. Then had the nerve to ay we might want to get a hotel/motel or buy some window units in thee meantime. He then brought a crappy beat up widow unit for the living room, probably because he knew we were pretty p***** off. It is cooler outside than inside even with the provided tiny beat up window unit. Both of my parents and my wife could die in these conditions. 100% terrible service

The technician was very good. He was polite, courteous and knowledgeable.

They will come right away to fix everything.

Geraldo ( Jerry) was super knowledgeable and dedicated. He stuck to the job and ensured all was in order in his calibration of the A/C. It is techs like Jerry that give the Jon Wayne Company a good reputation. Don Rackler, sir, please shake Jerry’s hand and thank him personally, and if from his continued excellence, give him a bonus. Guys like that make your business what it is . Thanks RLTW ! Ron

6 years member with this unsurpassable and excellent company. They are always thorough and have reputable workmanship and equipment and service especially Matthew Reyes, Mary Moreno, Benjamin Cerda, James Rodriguez and Chris Jenkins.

So professional and knowledgeable. They replaced my AC 2 years ago and since I have a maintenance plan with them my service calls are free and they replace my filter and uv bulb yearly.

David was very professional and did not pressure us. Asked if he could give us information on his inspection of our electrical wiring, which we really appreciated he was doing as we have never had any other electrician offer to do an inspection. Our home was built in 1969 so we knew we might need a few things updated but learned of the dangers of aluminum wiring if yearly maintenance isn’t kept up- which had not been done since moving in 1979! We promptly got an appointment for the same week. So thankful for David and team.

Service went well. But when tech slammed my attic door closed the hinge broke and drywall cracked and pieces fell on the floor. Then the tech looked right at me and said he didn’t do that.

Chris and Ben were very professional and did an outstanding job on teaching me how to clean my filters- I had no idea how to - but my mini AC in master bedroom was not functioning very good and was dripping water - they pulled the filters out and I was shocked on how dirty! These two guys were very knowledgeable- I appreciate the service and also the training for me- I asked to please show me! Thank you

Guadalupe Nunez-Gaona went above and beyond the knowledge of my a/c system he is very thorough and educated me on all the defects in the system. I can always count on him to be honest I recommend him anytime. Jon Wayne services is the best in south Texas!

Good. Price with quality of service plans is great. Next day installation. Vent cleaning included.

Fantastic Service. Eli was the most professional and knowledgeable tech. If I could give him 20 STARS, I would!

No stars. I requested an appointment and was given one for Monday from 12-4. Close to 2, I get a text, they are tide up with the morning job and they might be late. I was asked to reschedule. I responded I could wait since I took off from work. Another text, I could wait but there were no guarantees. I accepted to reschedule for Friday from 8-12. At 11, I reached out. No answer until almost 3 to tell me the same thing. Tide up with another job and I’m there thinking I was the morning job. Another work day wasted and an another offer to reschedule. Since I declined to wait and reschedule, he lets me know he will make a notation I did not take the reschedule and will add $50 discount to my account. Let him know it is not needed. I chose this company based on the reviews. I have no idea how they got that if they cannot even make it to the appointments. Unreliable at best. I will not use them or recommend them. That is unless you need a couple of days just hanging around your house.

Jace arrived on time, immediately identified the issue with a secondary drain leak, then spent almost two hours in the attic on a HOT summer afternoon to fix the problem and ensure it doesn’t happen again. He did a great job!