Jon Wayne Service Company

Brian was excellent in taking time to adjust & re-direct air vents to maximize air flow. He was very conscientious & determined to get the air flowing to the living areas and not into unused back bedrooms.

Everything was thoroughly explained to us. We felt like the technician took the time to really see what would be the best equipment for our home.

Very grateful for the professional communication during entire process

Well, thorough and quick as expected.

Everything was done as promised and the price charged was as promised even though it seemed there was much to do. The technician explained everything he was doing and what was needed without being in a hurry.

Very well. The service rep kept me informed me on everything that was being done and let me know no issues were found

Very well Mr. Riley was very professional at his job. He also was good at explaining all the details of our units.

Roy was very knowledgeable and helpful, he explained exactly what was going on with AC Unit

Very well pleased, curteous, and professional.

Exceptional customer service. Not the cheapest in town but you get the quality service you pay for. Technician was respectful of my home and time. He was also very honest about what he could and could not do which I appreciated.

Everything went very well. Happy with the service. Very thorough.

Great explanation and analysis of service!

The technician Robert arrived on time and was very professional and courteous. He explained what the service included and answered all questions that I had. He was very thorough as well. All in all a great experience.

Brandon was professional and courteous. I received the heads up call letting me know that he was on his way. He addressed all the issues that the home inspector found.

Purchased a Water Heater from Jon Wayne 1 year ago.. The purchase covered services for flushing the water heater. The service provider were punctual. After they flushed the water heater they also inform me of any possible problems to be aware of in the future. They also checked for leaky faucets in the bathroom and kitchen,leaks around toilets and for gas leaks. They were punctual, through and professional. I would call again for service.

They gave a very reasonable price quote that allowed me to add special requests while staying on budget. They had immediate start times. They completed the job on time. I was very impressed with Ozzy and his crew. They were extremely nice and professional. Ozzy said that he would treat my house as if it was his own. They did a good job with clean-up considering the amount of sheetrock that had to be cut. I would use them again, and I am going to use them for other services

Great job...took time to explain everything and related cots before doing work. Service tech Mr Garcia was clean, polite, and professional.

They have been very good. They are a little pricey but they are worth it. I would recommend them.

It went well. Abel and his team were the best crew and professional on how they handling their job until their job is completed. They did the replacement on heating and cooling system in our townhouse. They are knowledgeable and skilled on what they do. They look very clean and look professional with their work uniform and always make sure they didn’t leave any mess when they finished their job. They are very polite, they have good attitude, and they seem happy as JW employees. The office responded fast in answering and handling our concerns. On the plumbing part we had water leak and needed to find where the source of the problem and repair. Chris Chamrad, a master plumber came and investigated and found the leak and didn’t a great job on repairing it. We also learned who did the first repair on our townhouse did a very bad job. We also joined the silver rescue club. Overall experience was very good and we are confident with JW Service company as we think they are the best on what they do. Their quality of work is excellent, their have good employees and as one of their customers we had a very good experience over all. Keep up the good work!

All went very well. Work was efficient and professional. Very p!easant technician.

Excellent. Ruben was friendly and thorough, he did a great job

Rueben was very courteous and took care of our issue very professionally. Would recommend Jon Wayne to anyone needing A/C help.

Technician provided service above and beyond what I expected. He explained everything thoroughly so I understood what he was needing to do. He uncovered some discrepancies with how the a/c unit was installed and gave recommendations on how their services could help correct and maintain those issues. He wasnt pushy which I liked. I did purchase a maintenance plan which was affordable. Overall I am very pleased with Abel. Thank you!

Benjamin was professional, friendly, and got the job done in a reasonable amount of time. He cleaned up afterwards including vacuuming up water.

Used to belong to the club but decided to cancel, so when we called to have a repair we were treated like 2nd class citizens. Instead of coming out right away as they had done three times before, we we put off to the end of the next day. Then the Technician was late. Then without telling us what was wrong with the faucet said we needed a new one. And only $600 out the door when I asked why so much for a faucet, I was told the brand of faucet they use was $550 itself. I was appalled and asked if they had less expensive alternatives and was told that they only carry that brand, but it was guaranteed 100 years. Well that is not exactly true, according to the info paper the warranty is for a certain part and the finish. I am 54 years old, do I care about 100 years from now? No. Since having to go buy the faucet would require my leaving work to purchase the part and bring it home for them to return to install it would be a hardship we went ahead and had the work performed. I asked that a manager call me, he never did. I feel taken advantage of and that my handicapped brother was also forced to accept this because his disability prevented him from doing it himself. My first 3 experiences were super, but this one was terrible. I am very unhappy with the service and exhorbitant price of the faucet, lack of choice and overall treatment.