Immediate Response Plumbing Inc

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Plumbing: A. All drains passed city inspection. Jackhammering: B. They used my electricity. Refilling holes: F. Those two yayhoos were worthless. Their supervisor had to call me to make sure they showed up (which was at 5:00p and a new guy was doing all the work while those other two sat in the truck). Concrete: ?? I can't grade it until they do it. I'm on their schedule for May 14. This project began in early March. I'm scheduled for completion May 14. This experience has not endeared this company to me (nor me to them, I'm sure). I'll probably call someone else to run the gas line for my kitchen stove and maybe even someone else to install my dishwasher, depending.

They found the problem, it's not bad enough to repair and First Response charged us for it. They didn't do anything like some companies would have said you have to do things, they didn't and I thought that was good. I don't think they should have charged us.

They were hired by the AHS warranty company to fix an issue with the water heater at a house we were buying. After their visit and "inspection" of water heater, they informed the seller's of the house that it was working properly. The day after we closed on the house we notice the water heater was not working properly. Since they incorrectly diagnosed the problem, the seller's were not willing to fix the water heater. I tried to have them correct the problem and gave them an opportunity to come back for a second look but they wanted to charge another service fee. I would not recommend them. I have since found another local company which fixed the issue and took the time to explain what the problem was all for less than their service fee of $60.00

Used before with great service. This time was disappointing.

Immediate Response Plumbing Immediate Response Plumbing, had to excavate to do major plumbing work. Dug under our house to get to the tree roots that broke through the pipes. Then they replaced the pipes. In the end they fixed the problem, but it took way too long. They... Immediately responded to the problem. Immediately responded to taking our money. But, did not Immediately respond to finishing the job. Had to keep calling them to see when they were going to fill in the big hole. They wouldn't return our phone calls.

The padding of the bill by this company is dishonest and unethical. Don't use this company

They were on time and professional while taking care of all my needs

They were hilarious. They came out through the home warranty. I just paid the home warranty. My experience with them was not good. They did eventually solve the problem, but initially it took several days to get them out here. We were completely without water while we waited for them. They may not have known that it was an immediate situation. It could have been that the information didn’t get to them correctly from my home warranty people. Once they were out here, they fixed it and created another problem and then having to get them back out here took a couple more days. There was a second problem that they were supposed to look at from the beginning. There was a leak and I had a toilet that had a problem. The guy just didn’t seem like he wanted to fix it. He kept making excuses. He said that it was supposed to have a piece on it and he couldn’t diagnose it as the plastic piece was missing. This was a fabrication and I knew that there was nothing missing. It was a problem within the tank and nothing had gone. It did always look that way. When they had to come out to fix the second problem that he had caused, I insisted on a second technician. They send out another guy who fixed the problem right away. The problem was that the toilet was leaking from inside the tank which the first guy didn’t want to fix. I would not use them again in the future.

I had a leak in my restroom that i didn't discover until coming home after work about 6PM. I called Immediate Response expecting them to be closed but a real person answered and told me they could have a technician over within the hour. I was a little skeptical because it was a friday evening but they delivered...a truck pulled up to my house within the hour. The two men that came to fix the leak were very courteous and informative. They explained everything as they went, showed me where the leak was, what it would take to repair it and the cost.I gave them the ok to go ahead with the job. They brought out a carpet to place where they were working to protect my floor, they were wearing shoe covers the whole time and cleaned as they worked. I really couldn't believe how respectful these gentlemen were to my home. Once they were complete with the repair they tested everything and made sure that i was satisfied with the repair. They cleaned up their area and were on their way. I will definitely use them again and again. Thanks Immediate Response!!!!

they were the best solution to a terrible problem and fixed everything I asked and took great care of my property !!!!!!

This company came to my home within the promised window time of 2 hours. The plumbers were very professional and even wore shoe covers to protect my carpet from dirt. They were polite and installed a new garbage disposal. I am very happy with the service I received and will tell my friends about this company.

It was a Sunday morning and walked down my driveway to get my Sunday paper noticed water half way down my drive. I started looking around and found a very wet area in my front yard close to my water meter. I called the city water provider they sent a man out and he said it was on my side of the meter (meaning it was my responsibility). I am a senior citizen and get nervous when these type things happen so I called a friend who rferred me to Immediate Response Plumbing.I called and spoke to a very nice man he told me he would get a plumber out within the hour. Sure enough a plumbing service truck arrived at my home took a look at the leak and before starting the work gave me a price of $165.00. There were 2 men sent to my home they were polite, knew their job and had my leak repaired in about an hour. I cannot praise them enough for helping me out and now I have a plumber I can count on. Good job Immediate Response I will tell my friends about this service.

Overpriced, unresponsive and discourteous. Never again! Immediate Response was dispatched by American Home Shield, our home warranty company. Our tenants reported a leak that was outside of the home and, therefore, not covered by the home warranty. The technician called us to collect the service fee over the phone and said that he could dig a hole for an additional price, but gave no other details. We refused until we spoke with our tenants. There was no answer when we called Immediate Response, so we left a message. The receptionist called back later that day and said she would have the technician call and explain where he thought there was a leak in the yard. There was no return call from the technician. We called back the next day, and the receptionist said that she had pictures that she would e-mail. No pictures were e-mailed. We called back the following day, and the pictures were e-mailed but looked inconclusive. After talking with our tenant again, we agreed to pay Immediate Response the fee to dig the hole. Big mistake! We should have gone with an Angie?s List contractor. Immediate Response refused to give a ballpark estimate to repair the coupling at the PVC and copper junction until they dug a hole and we paid their fee. The technician dug the hole on the specified service date. We received a call from the main office and were given two estimates: one for having a 5-foot section of PVC replaced and another to have the entire 60-foot length of PVC from the meter to the house replaced. Both estimates were high. We then called an Angie?s List contractor for a same-day second opinion. When we told Immediate Response that we wouldn?t contract until we received the second opinion, they demanded immediate payment and told their technician to cover the hole, which did not leave the junction leak visible for the other plumbing company.

Requested they evaluate and fix a leak under kitchen sink. They found the garbage disposal was not working properly and was causing the leak, and they replaced it for $285.00. The leak, however, recurred within the next couple of days and again they were called to fix this. It was fixed and to my surprise, I was charged $165.00 for fixing the leak. Just two months later, the garbage disposal they had just installed stopped working, and when I contacted them to repair what they had just recently installed, I was informed that there wasn't a warrantly to cover this since it was almost 2 months ago and I would be charged full price. In conclusion, the quality of their work is very poor, and they are overpriced.

They took extra precautionary measures to make sure the house remained clean during the work. There were two gentlemen who worked very quickly and very efficiently. They were also very professional and finished the work in a timely manner.

Saturday night, I contacted American Home Sheild about a plumbing problem. I thought there had been a broken line and that dirt was being brought into my piping, because there was a brown, grainy material coming out of my shower, toilets, and faucets. This happened at approximately 1:00 a.m. Sunday morning. A gentleman from your company contacted me at approximately 10:15 a.m. Sunday morning, stating that a repairman would be at my home between by 2:00 p.m. He told me that my water softener resin tank had burst. At approximately 3:15 p.m., I contacted the gentleman who told me that there were two calls ahead of mine but the servicemen would be out at approximately 5:30 p.m. A few minutes later, I contacted the gentleman and suggested that it would probably be helpful to him and okay with me if your servicemen delayed coming to my home until Monday morning. He thanked me and told me that his servicemen could come out first thing Monday morning. At approximately 7:45--8:00 a.m., Richard and Dimitri arrived. Richard worked at my home (in the garage) for approximately 1 1/2 --2 hours, but then he left. Before he left, I asked him to give me a cost for the repairs to my home. He told me I needed a new water heater and mentioned several other items, including flushing the lines downstairs and, if needed, upstairs. The price he quoted to me was $2280.00. A short time after Richard quoted a price for the job, he left, leaving Dimitri behind, digging to place a pressure valve regulator. When he finished working on that, Dimitri found himself waiting for 3 1/2--4 hours for Richard. Richard had left him no tools, no means of transportation, nothing. Richard returned. Eventually, when the work was finished on the downstairs plumbing, Richard asked Dimitri about the water lines upstairs. Dimitri told him that some faucets were running while others were not. I found out that the ones that were not had been clogged by the resin sediment and, after rinsing out the aerator, the faucets worked well. Apparently, for each of my sinks, the charge per "flushing" was $60.00. Richard, who had replaced the water mechanism in both toilets downstairs, did the same upstairs. He also cleaned out the aerators on the faucets. For this, I he charged me an additional $600+. Instead of the original quote of $2280.00, my bill ballooned to $2925.00. PS: When I spoke with the business manager today, she seemed surprised that Dimitri had been forced to wait in my garage for 3 1/2--4 hours, but assured me I had not been charged for his time or Richard's time during Richard's absence. Of course, the invoice does not include detail about labor charges. While my wife and I were taken to the cleaners on this, it is my hope that others will avoid the same. Realtors and property managers should also be aware that this company is probably treating them similarly

Don't call Immediate Response unless you like being taken advantage of. Don't waste your money on a home warranty; even if the seller pays for it, it's a big waste of money & time.

This company was sent out by my homeowners warranty company. I stupidly had them do the work (which was not covered by the warranty) without getting other estimates, assuming that they would be a reputable business. I later found out from 2 other licensed plumbers that I was charged 2 to 3 times what I should have been. Also, after they replaced the flange the toilet kept running and I had to call them out again to fix that problem.

(JOB 1) Santiago and helper were quick and courteous, and cleaned up work area before departing. Price seemed high for kitchen faucet work, but Santiago insisted it was fair price. They provided materials except for faucet, and worked for 30-45 minutes. (JOB 2) Steve P seemed knowledgeable, was very professional in attitude and conduct. Haven't yet verified diagnoses. Cleared stoppage quickly, seemed thorough. Did not leave a message. The home warranty company refunded the $5 overage on $55 charge that should have been a $50 service call.

Service technician continually pushed to have additional work done. When he cleared the line and showed me the video, he said that I needed to have the line replaced immediately. Encouraged me not to wait and assured me that it could be completed that afternoon with service fully restored. Job was not completed and sewer line was left open. Workers gave no assurance anyone would return on Sunday to finish job. Called them twice Sunday morning to get status of work and commented on recording the I was considering canceling credit card payment if no one returned my call or showed up to finish the work. Owner finally called me back late morning and told me he didn't appreciate my "threatening" calls and didn't need my business. Then said he was rescheduling five other service calls just to get my work done. Sewer line was finally reconnected late in afternoon. Took 3 days to refill trench and I have yet to receive promised work statement that I can use to seek insurance reimbursement.

I feel this company grossly overcharged me for the work performed. (I was referred to this company by the so called home repair warranty the seller of my home purchased for me). This work only took plumber -30 minutes or so. I really feel stupid, as I know I could have bought a much more attractive faucet at Home Depot, as well as checked things out more thoroughly. I'm really glad Angie's List is available, and will definitely refer to in the future.

It did not fix the drain, and it overflowed again within an hour. I called him back (owner), and he informed me there was no guarantee and to look at the service agreement I signed. It was signed after the work. Also, they advertise 10% discount for seniors. I had to remind him of this, and he refigured the bill, but still did not grant the full discount. It was a BAD EXPERIENCE ALL THE WAY AROUND FOR US. We called another company to come out, and it was repaired just fine. We would never call Immediate Service again. The owner was rude, insulting, and insisted he had great plumbing knowledge.

THE SERVICE TECHNICIANS WERE VERY KIND, HARD WORKING AND I AM VERY PLEASED WITH THE EFFICIENCY OF THE NEW UNIT. WE NEVER RUN OUT OF HOT WATER ANYMORE.