HomeTeam Pest Defense-San Antonio

I think they're a pretty good company. If I need them to come out in between check ups, they do at no charge. If I ask them to hit areas that need extra attention, they also take care of it, no problem.

I've received great service from them....haven't had any issues with them. Their quality of work has been very good.

I have been using this company for about 12 to 13 years. They take care of the problem. The overall experience is excellent. They are punctual, responsive, and professional. I will continue to use this service. They come every three months and I have never had to call them. I have never had a problem.

I have been using them for the past 4 years. The technician is very polite and explains what he is doing. I like that they give me reminder calls.

They come out every three months and they call first. They are pretty thorough, they tell me when they have to do the inside or the outside and they ask me what kind of pests I have seen around. I really like that about them. Because I have allergies and sensitivities, they don't use anything with chemicals. They bill every three months and you can call them any time you see anything. I will continue to use them again in the future.

They are very courteous and let you know when they are coming. They are very good. They have the insect problem under control.

We have tubes in the walls of our house and this company puts a powder in between the walls in the house which repels pests. We don't have any pests in the house at all.

I’m really, really happy with HomeTeam. I haven’t had any major issues with bugs since I began using their service. They’ve always been very reliable and timely. Working with them has been a no fuss no muss experience.

They are a good company. I did have an issue when they came out and I was not home. They left me a bill for full service when they could not get into the house. I called them and they worked with me to fix the situation.

They are professional. We have been happy with their services and will use them again in the future.

They come every 3 months and spray the inside and outside. They go out on the lawn and do that portion. I have always had a good experience with them. I have been using them for about 3 years.

We have been happy with their service. All the technicians have always been polite and courteous. They provide a 4 hour window on the days that they arrive and they always arrive within the window. If you want them to spray inside you have to be present so the window is a little large at times. They have good turn around so if you are in need they can usually get to you the next day.

I have been using them since 2004. When I built the house, they put tubes in all the walls. They come along and put a powder in the tubes which gets sprayed throughout the walls and keeps all the bugs out of the house. It is very effective. When they come they check for termites. They then go around and get whatever else is going on. They take out the weeds that are growing and get rid of the ants. They do a very good job. They come once in every three months. I have a contract with them to spray that powder. The people are extremely knowledgeable.

I spent about $89 for a spray and about the same for checking the traps. I have been using this company for about 4 years. They seem to be on time and seem to do a good job. If I have a problem I can call them and they come right back.

I have dogs, and they are very conscientious of this. They are very prompt and come out when they are supposed to and do a very good job.

Home Team has a professional staff and they call to let you know when they are coming. The workers that come out are very good!

I am using them right now. I only know the person who does my house and his name is Henry. They come out quarterly. I have a contract with them. I believe the contract runs about $390.00 a year. It is by the year. Their service is very good. They are there. They are prompt. They call before they come. They actually call the prior day saying that they are going to be there. The man is there. He is on time and if not on time, he is actually a little early. He is very friendly. The service part of it is very very good. They are very good with the service aspect of it. Some homes have the tubes in the walls. It's called Taexx. Basically, there are tubes in the walls and on either side of the house they have an outlet where they put the pest control solution in. Rather than having to go in and spray the inside of the house all the time and the outside of the house, they put it in the wall and it prevents the pests from entering the house. My only experience so far in living there for almost 18 months now has been a small infestation of ants. I haven't got any spiders, I haven't got any scorpions, or anything like that in the house. The house has been pretty clean. On the outside I haven't seen too much of infestation of scorpions, ants, spiders, and things like that. If they put the solution in the house, then it is more time-released. If they are applying it once, then in a week or two the ants are going to come back. In this way the solution treats the house until they come back the next quarter and it works. It is a little bit more expensive, but you have to remember what you are getting. You are not getting somebody just going and spraying around. You are getting the whole treatment plus you are getting the service. You are paying for the service aspect of it. Service is very integral to the experience. You don't have to remind them if they have an appointment. They remind you and they even call you and tell you when they are coming. They actually assign the same person to you. They are long term employees which means basically in my mind they are treated very well. They are long term employees so they know what they are doing. They really are customer focused so I will pay a little bit more for that.

I like them. If I’m having trouble with scorpions or something like that, they will come out. I had used them in the past, when I used to live in Texas, so I chose them to do work for me again. They are prompt and call me before they come. They always do the quarterly service in a timely manner. I would rate them highly and would use them again in the future.

We don't have any bugs so I guess thats a good sign. Even during the drought we didn't see anything inside. The only negative is they don't really seem to care about what we have to say. When they come and talk to us at the beginning of the visit and we tell them what we have seen, they pretty much do the same thing every time. I don't know if they have much room to change from their normal procedure. I can't really argue with the results.

I pay them $35 a month for the basic pest defense and I don’t know how much I would be paying for the warranty. I have an adaptor on the house which is automatically filled like the walls with their product. They basically came to the house and so I didn’t have to go to anybody else. Therefore I used them. Basically with any pest control company, they are going to sell you the whole product saying that they will cover you from one street to another place and stuff like that. Whenever these companies come out and spray you’re whole house, you wonder why you still have scorpions and spiders and stuff like that. Then you got to pay extra for them to come out again which I do not like about any company. I like it when they tell me upfront if their product is going to cover the whole problem and also if it’s going to work or not. HomeTeam didn’t really make that effort and it would have been nice if they could have given me full coverage about their product. I’ve not noticed any bugs or insects after they’ve sprayed. I would just recommend the others to go with HomeTeam and they should definitely make sure that their walkway and stuff are sprayed for ants because they are not going to offer that upfront. They will offer you only the basic coverage and not tell you about the ant’s problem or whatever. I will use their services again in the future.

They're very knowledgeable. They're always courteous and on time.

The initial service was $69. The customer service is very good. They were very friendly and very prompt. We had just moved in the house and were seeing a lot of activity and they were very quick to come out. They were very prompt to send out a technician. The technician was very experienced and very friendly. He was prompt and on time for the appointment. He did a very thorough job. He was here for about an hour and he treated the house very well. We were very pleased with the technician and Home Team. We would absolutely use them again.

They are very good people. They come and do their work. I would use them in the future.

They are great. They come quarterly and as may needed. They come out quarterly and if I happen to notice something they come the same day or the day after. They are one of the only people that have the system that is in the walls of our house, so they hook up to that. They don't have to come in the house and that takes care of the inside of the house unless you see anything additional. It's a really good deal. My house was built with this system in it where they just hook up to it and it goes into the wall and into the attic. The guy who comes out is David and it’s the same person every time and that makes a difference. The price is excellent for what they do. I like it that they don't have to come into my house. I don't know anybody else who has such a system and I am loyal to them.

They come quarterly and take care of everything. They are responsive and professional. They know the bugs. They have an understanding for people who are terrified of spiders. You set them up on a contract and if anything goes wrong you can call them out any day. That is part of the contract. You stumble across the form of something in your yard or in your house they will come and take care of it. They have come beyond a couple of times. My wife came across a scorpion shortly after moving into this region and we already had them in the services and they came out and were able to take care of that and explain scorpion behavior as such. We have not seen one since that time and it is rare to begin with. They are always conscientious of the scorpion multitude inside or outside. So they are spraying inside and outside. I would use them in the future.