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Black Pearl Custom Painting, LLC

Fencing, Exterior Painting, Deck Maintenance,

About us

We are a custom painting and staining contractor with over 20 years of experience; specializing in deck and wooden privacy fence maintenance, exterior home painting and new wooden privacy fence installation. We combine our industry knowledge, the highest quality building supplies and equipment, and our dedication to deliver exceptional service to our clients. We will stay in touch, keeping you up to date on both the paperwork and renovation process. We will work with you to meet deadlines and coordinate with other related projects. We will maintain open communication with you to keep you up to date on the status of your job. We do this to guarantee that your custom painting project is completed according to your preferences. We always offer free written estimates. We always offer discounts to military, retirees, or civil servants. Licensed with EPA for lead remediation and renovation.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Interior painting. Cabinet painting. Deck and Fence staining and painting. Exterior home painting. Deck and fence repair. Wooden Privacy Fence Installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
PayPal

Photos of past projects

Reviews

4.6155 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
6%
2
5%
1
7%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 51-75 of 155 reviews

ANA MARIA M.
03/2015
3.0
fencing
  + -1 more
I needed to repair my fence and paint it. I purchased the Angie's list deal knowing it would not cover the total extent of the work, so I would have to pay for the extra work. I met with the owner and he looked at the fence. We agreed that the job was much more than what the deal covered and he would send me an estimate. Weeks went by and when I asked him about the estimate he said he was quoting the cost of some materials. More weeks passed and when contacted again he said he did not have time to do the work, that I should ask Angie's List for my money back (for the coupon). I had used Black Pearl before and considered them very professional and I liked their work.I am sure they are still good at what they do, and I understand that they are probably very busy. BUT they kept me waiting for weeks for an estimate that I never got. He should have let me know from the beginning that they were not doing their work and not waste my time.
Description of Work: The provider did not do the work. I wanted him to repair my fence and paint it. He came, look at the project and said he would sent me an estimate.

Rating CategoryRating out of 5
quality
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

Response from Black Pearl Custom Painting, LLC
The big deal clearly stated that it was not intended for fences requiring major repairs. (removed member name) expected us to fix a fence and repair gates that in my opinion need to be completely replaced. We do not do complete fence replacements.

Roscoe S.
03/2015
3.0
fencing
  + -1 more
It went fairly well, he came out to view the fence and said that my boards were a little wider than he expected so he charged an additional amount to replace the boards the same width. He was suppose to level the gate and after repair he said that's about all he could do and started to sell me on replacing the whole gate, I had just replaced the gate and explained it to him that the gate was like that because the neighbor's fence was leaning.
Description of Work: Replaced broken and warped boards in the fence.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$125

Response from Black Pearl Custom Painting, LLC
I repaired the gate. It was not new. I replaced the pickets but never received the additional cost (removed member name) agreed to pay. I did exactly what he asked. His fence needs to be completely rebuilt.

Jennifer B.
02/2015
5.0
fencing
  + -1 more
It went very well, I would recommend them.
Description of Work: $125 for a Wooden Fence Maintenance Package

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Joe P.
02/2015
5.0
fencing
  + -1 more
I would highly recommend him and use him again. I gave him a detailed list and he took care of it all.
Description of Work: This was a Big deal for fence maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John L.
01/2015
3.0
fencing
  + -1 more
He did not respond with me in a timely basis so after waiting several days for him to respond, I contacted him. I called him and he still didn't return my calls so I asked Angie's List for their assistance. I was then able to get an appointment and just one day before the scheduled appointment the service provider called me once again to cancel.
Description of Work: I had hired him for a wooden fence maintenance package.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
2.0


Response from Black Pearl Custom Painting, LLC
Mr. (removed member name) informed me that he had done some minor repairs on his own. He was out of town for some time. We had agreed to use the maintenance package on his daughter's fence. He was under the impression that he had purchased services that were not listed. He received a full refund in lieu of the work being performed by us with no issues. When our service does not align itself with the needs of the client, a full refund is always available to the customer with no questions asked. The only time a customer is required to pay for services up front is when a purchase is made through the Angie's List portal. This is a requirement of Angie's List, not Black Pearl Custom Painting.

RICHARD T.
12/2014
5.0
fencing
  + -1 more
Very thorough. Supported weak areas and walked entire fence looking for loose nails. Replaced with screws.
Description of Work: Gate and fence repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Eugene K.
10/2014
5.0
fencing
  + -1 more
I ended up not needing the deal and received a refund.
Description of Work: Fence cleaning.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$149

Glenn G.
10/2014
5.0
fencing
  + -1 more
It was a big deal. It went well.They tried to up sell us. They honored the deal. The came after a long time but it was because of me. They were so good.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

George R.
09/2014
5.0
pressure washing
  + -1 more
He was very honest and stated that the house really didn't need it and knowing that we were going to paint next year, he stated just to hold off and have it done right before painting. We have asked for a refund.
Description of Work: I purchased a Big Deal for $249 for Whole-House Pressure Washing and Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Heidi B.
09/2014
4.0
fencing, pressure washing
  + 0 more
The service went well. The work they did was great. It was difficult to get in touch with the company to schedule the service. It took about a few months and I left several messages before hearing back from them. I paid an additional fee to have some additional fencing cleaned and to have the fence stained. Two technicians came out. The owner came out for the estimate and I liked how detailed he was with recommendations. He let us know what type of stain to use. They did a nice job and the fence turned out looking much better.
Description of Work: I purchased a deal for Wood Fence Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

$125

STEVE K.
08/2014
5.0
fencing
  + -1 more
I recommend them to anybody, they did a great job on my front fence.
Description of Work: We purchased a big deal for this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

John U.
08/2014
2.0
house painters, pressure washing
  + 0 more
The initial job was fence cleaning, that was done to my satisfaction. When he was completed he let me know they do staining as well. I agreed to have that done and he left me some samples with about 4 different colors choices. The stain turned out a different color then what I had chose. I had chose cedar tone, and the color turned out almost clear coat, and no red/cedar tone at all. I contacted him back and he said that he was unsure of what else to do to get the wood to the cedar color. I went to the hardware store myself and picked up a gallon of cedar toned stain and it covered the existing stain right up. He also told me that the other option was to wait awhile for the stain to fade out and do it again. He offered to credit me back $100, which is completely unacceptable. Update 8/14/14: I was promised a Red Cedar Tone stain and did not get that color. I was not warned or advised BEFORE the application that there might be a variation of color due to the type of wood on the fence. This was never mentioned until AFTER the project was finished. The other issue I did not mention earlier is that I had to ASK the 2 workers to Clean off the fence which had accumulated some dirt splatter from rain & buds from the trees BEFORE they were going to apply the stain. They were ready to apply the stain over the dirty areas Without Cleaning. Had I not asked them to clean it BEFORE they began their application, they would have applied over the dirt & tree droppings. The reason I contacted Black Pearl on Sunday, (4 days later) by e-mail with pictures is for 2 reasons, 1) I was out of town for 2 days, and 2) the stain needed a few days to dry & adhere to the fence. Looking at the pictures of the application on the fence, versus the samples given to me by Black Pearl, along with the panels I stained with a true Cedar Tone from Home Depot, you can clearly see NO, It was NOT Exactly what I chose. With regards to the comment of waiting 1 month after the fence cleaning, when I first contacted Mr. Doherty, he said they were very busy and could not get to my fence until mid-July, which finally wound up to be the end of July. With regard to the comment of DEMANDING an Additional discount, (I merely asked and did NOT Demand if there were any additional discounts such as Military and / or Senior Discounts which many companies in san Antonio do offer). With regards to the comment about complaining to get a discount, that too is inaccurate too, as all I wanted was the red Cedar color that was shown to me, and it turned out to be almost a ?clear coat? vs. a Red Cedar tone). Based on all of these facts, I feel that it is More Than FAIR to pay 50% or $225.00 for the job that did not meet my expectations.
Description of Work: I had originally hired Black Pearl to power wash my fence and then agreed to them staining the fence as well.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$450

Response from Black Pearl Custom Painting, LLC
I explained to Mr. [member name removed] that the wood on his fence is pressure treated wood and the only samples I provide are on cedar. I explained to him there would be a variation in color with the stain we use due to the different type of wood as well as the age of the wood his fence was built out of. According to him,Mr. [member name removed] went to the hardware store and purchased redwood stain. He applied this to a section of his fence. He preferred that color which was not the color originally selected by him with us. I initially offered to re apply the stain he wanted to purchase at no charge if he would provide the stain. He declined that offer. I offered him $100, since he had stated that he could do the work himself, in order to subsidize the cost of the stain. I explained to him that our cost to acquire the stain is substantially less as a contractor buying in bulk. He declined that offer as well. He stated that he wanted $225 in order to be satisfied. I explained that since we applied exactly what he wanted in the 1st place, he agreed to the terms of our contract, he accepted the completed work, and paid for it by credit card once the work was completed, he was in fact, not entitled to any sort of refund whatsoever. I offered the refund options to him merely trying to avoid his excessive complaining about a service that was completed to his satisfaction. Actually, it wasn't until several days later that he decided to complain about the stain color, which he chose. Did I mention that it had been at least a month since we had chemically cleaned his fence through a big deal he had purchased via Angie's list. He said he would contact me if he decided to stain the fence. At the time he contacted me for the fence staining, Mr. [member name removed] demanded additional discounts that I told him were unavailable. He decided to proceed with the project anyway. Perhaps he has decided that his complaining about the color he had chosen would be his final attempt at obtaining the level of discount that he felt he should be entitled to in the first place.

Cecilio M.
08/2014
5.0
house painters, fencing
  + 0 more
The provider did an outstanding work both in cleaning the fence and when it was stained. The individual that stained the fence took great care in covering the river rock and white stone We have around the fence. There was no mess to clean up by us. They did an outstanding job overall.
Description of Work: Cleaned The fence one day and stained the next day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$599

Emily A.
07/2014
4.0
fencing
  + -1 more
Job was well done and i would use their service again.
Description of Work: Spraywashed the fence.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Carol H.
07/2014
1.0
fencing, pressure washing
  + 0 more
When they were finished it looked fine, but they used Clorox and Dash instead of other brands. They charged as if they were using well-named brands and the job took over 2 hours. The service was over-priced and the owner bargained with me which I didn't think was appropriate. It was unprofessional. The workers were fine, but I would not recommend this company.
Description of Work: I purchased a Big Deal for a fence cleaning service. They also stained my fence.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Black Pearl Custom Painting, LLC
I am unsure of what [members name] is referring to when she speaks of Dash and what is meant by instead of other brands. We used Jomax fence and siding cleaner along with Clorox beach as the instructions called for on the bottle. She was unhappy when she realized that we chemically clean the wood rather than pressure wash it. I tried to explain that pressure washing breaks down the wood and causes it to be unsightly. She also felt the service was overpriced. However, she decided to allow us to stain the fence after she expressed her concerns over our pricing structure. I also tried to explain to her that with the costs of labor, materials, fuel and overhead, we are actually less expensive than many other companies in the market that pressure wash and destroy wood. It is unfortunate that she rated us an F since she herself makes mention that it was okay once completed and that my employees were okay. It is my understanding that my customers are paying for the final product, which in [members name] case, was delivered to her at a discount to try and please her once her complaints began. We have a policy at Black Pearl Custom Painting where we collect no money until all of our work is complete. If she was truly unsatisfied at the outcome of the cleaning, then why did she proceed to contract with us for the fence staining? Perhaps she was only seeking a deeper discount than she was entitled to? Did I mention that I accepted barter from her for the fence staining in the form of a Lowe's Gift card she had received from Lowe's for some other instance of customer dis-satisfaction?

Christina P.
06/2014
5.0
house painters, fencing
  + 0 more
It has been almost a year since I had the fence stained and it still looks amazing. I will not hesitate to use them again. The service and quality was excellent.
Description of Work: I had Black Pearl stain a new fence cedar fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Edwin L.
06/2014
5.0
fencing, pressure washing
  + 0 more
Worker came within the appointed time slot, performed the work, cleaned up, and left. I inspected the job and it was to my specifications.
Description of Work: Cleaned wooden fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Wiley H.
06/2014
5.0
deck cleaning, fencing
  + 0 more
Mike and his team were amazing. Despite rain delays, rotted sections of fence, and carpenter ant infestation, Mike's team stayed on schedule and got the job done on schedule. My fence looks brand new. Mike came over to stain my fence and the day he was scheduled to come, the rain soaked everything. So he came the next day after the rain only to discover that 3 large sections of fence had rotted due to "carpenter ant" infestation. Mike said no problem, and adjusted his schedule to go get the necessary supplies and fix the fence. He could have told me to fix my fence and then he would come back and stain it, but he didn't...he fixed the entire rotted sections of the fence, and stained the entire fence perfectly in just one day. I can't say enough about Mike and his team, they are highly talented, experienced, professional, courteous, and they run on time and keep you informed along the way. Mike is the "real deal" I will not going any place else.
Description of Work: Repaired a large section of fence that had been rotted out by "carpenter ants" Replaced boards in the fence that were warped or broken Cleaned the entire fence Stained the entire fence

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Patricia J.
05/2014
5.0
fencing
  + -1 more
We had purchased the special for $599.00 for 1200 sq ft of fence. Mike was excellent. We decided to do our entire fence. The total came to $2400.00. They cleaned the fence one day and the next day did the staining. Our fence looks great. We really couldn't be happier
Description of Work: Cleaned and stained fence

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Joshua H.
05/2014
5.0
deck cleaning
  + -1 more
They sanded down to remove the old stain, matched the old color, applied the acid etch, neutralized the acid, applied a Sharkskin non-skid coating, and a glossy clear coat. This job actually took about three weeks to do with delays due to weather, since the rain would interfere with the post sanding process. Black Pearl kept me informed every step of the way and provided a variety of options. They never pushed me towards a more expensive option and frequently offered other ways to achieve a similar look for a cheaper cost. The final product turned out wonderful, with a glossy rust colored look that is much nicer than plain white concrete. I would definitely use Black Pearl again in the future.
Description of Work: I contracted to remove a previous acid etch stain and reapply a new stain to my back porch. The actual horizontal surface of the porch was 17'11" by 12'2". The sides (vertical surface) was a maximum height of 1'2".

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Tom K.
05/2014
2.0
fencing
  + -1 more
Contacted Mike by phone. He came to our house when promised. Was very professional and thorough doing his inspection to gather info for his estimate. Told us an estimate would arrive the next by e-mail. but we never got it. We e-mailed him a couple of times inquiring, called him and left a message on his VM, but never got any response. We hope something didn't happen to him.
Description of Work: Never sent us an estimate as promised.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Lucille A.
05/2014
5.0
fencing
  + -1 more
Good. Individual arrived, explained what would be done; began work. Professional.
Description of Work: clean private fence w/chemicals

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$149

James N.
05/2014
5.0
fencing
  + -1 more
Initial difficulty in contacting, but afterward work scheduled and completed promptly. Professional staff, owner attentive to concerns and questions. I am overall very satisfied.
Description of Work: Washed exterior of house, repaired and repainted soffits.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Harvey C.
05/2014
5.0
fencing
  + -1 more
Did a thorough job. Fence looked great after cleaning. Also had Mike stain the fence. Also the deck, fencing, rails and ballisters were cleaning, sanded and stained to match a new deck.
Description of Work: Fence cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Joy J.
05/2014
5.0
house painters, fencing
  + 0 more
Things went smoothly and Mike even replaced a couple of broken boards and let a small can of paint. Will use again
Description of Work: stained fence

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Contact information

Located In, San Antonio, TX 78253

http://www.blackpearlcustompainting.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Fencing,
Exterior Painting,
Deck Maintenance,
Decks and Porches,
Interior Painting,
Animal Fencing

FAQ

Black Pearl Custom Painting, LLC is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Black Pearl Custom Painting, LLC accepts the following forms of payment: Check,CreditCard,PayPal
Yes, Black Pearl Custom Painting, LLC offers free project estimates.
Yes, Black Pearl Custom Painting, LLC offers eco-friendly accreditations.
Yes, Black Pearl Custom Painting, LLC offers a 5% senior discount.
Yes, Black Pearl Custom Painting, LLC offers emergency services.
Yes, Black Pearl Custom Painting, LLC offers warranties.
Black Pearl Custom Painting, LLC offers the following services: Interior painting. Cabinet painting. Deck and Fence staining and painting. Exterior home painting. Deck and fence repair. Wooden Privacy Fence Installation.

Contact information

Located In, San Antonio, TX 78253

http://www.blackpearlcustompainting.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM