Beyer Boys A/C, Heating & Plumbing

"ROB" from Beyer Plumbing came out with a helper apprentice and fixed a huge mess we had here that was made by another licensed plumber (who should lose his license). We had a terrible, terrible job done by the other company, so we had Beyer and several other plumbing companies come out first to give us their assessments and cost estimates prior to selecting Beyer to do the repairs. Rob and his assistant did a great job and worked in a timely and professional manner, did what they had said needed to be done, and actually ended up being a bit under the original estimate. We were very happy.

The technician inspected both of my units, and said I was low on refrigerant. He added some to each of my units, and told me how much was added for each. He then said that if I purchased a service contract with them, it would actually be cheaper because they covered X amount of refrigerant under the contract. The total amount came to over $600 for two units. Less than a week later, one of my compressors failed. After some investigation and talking with technicians from different companies, I determined that my system had been seriously overcharged - 7lb into a 4.5lb system with fairly short lines to the evaporator. Beyer gave me a quote for over $1000 to replace the compressor. I was not about to give them any more of my money, so I found another company that replaced it for about $600. No problems since. They called me in the wintertime to do my covered heating inspections under the contract. I told them to kindly take my name off their list, and that I never wanted to hear from them again.

Everything went according to plan. I couldn't be happier.

I had wanted them to replace my traditional hot water heater and they convinced me to purchase a tankless hot water heater. From the beginning the tankless did not work for my home. They were not knowledgable about the product and there was no way it would heat all the water in my home. I felt like their price was too high and I had several billing issues with them where I had to go into their office to get them resolved. For the installation, they did not show up when they said they would and left me waiting all day for them. I did not have a good experience with Beyer Boys and will not use them again in the future.

Heard a terrible knocking sound in the wall behind the refrigerator and the pipe leading to our water softener was shaking drastically. Called the plumber on a Sunday. Arrived approximately 3 hours later. Turns out our pressure control valve was shot. He also told us a few other shortcuts the builder did that we weren't aware of since we are not plumbers. The repairman replaced the pressure control valve (which included quite a bit of digging between the sidewalk and the street), showed me flush the hot water heater since he needed to lower the water level in it anyway, added a 2 gallon tank to the top of the hot water heater, tightened the fitting on the back of the water softener. He also removed the insulation from the top of the hot water heater to prevent a fire and showed me how the insulation was melted. Overall, I was very pleased with the repairman's work and explanation of what he was doing.

They were responsive, professional, and reasonably priced. The overall experience was excellent. I like that the price is the same for a weekend or week day, even if you call for an emergency visit. I would use their services in the future.

They were not good at communicating any reccomended repairs or services. The first year of service, there was an instance where they never told me about a repair that was needed, and once I got the service report, I noticed the reccomended repair. I made contact with the manager and voiced my concern and of course a year later the exact incident occurred. Except this time a major repair was needed not even 1 month after the supposed semi-annual inspection. Stay away from this company. I truly question whether the services that I paid for was performed. I felt taken advantage of.

Came on time and performed warranty job as outlined in their Silver Program.

They did a great job fixing it. The worked quickly.

The Beyer Boys employees were very prompt, professional, courteous, and friendly. Their technicians performed the work, which included many hours spent in the grueling attic heat of August, without a hitch. Upon returning from a two-week trip in mid-summer, we discovered that one of our two 10-year-old air conditioning units was not functioning. We decided to arrange the replacement services through Costco since we have used their affiliates in the past and been quite pleased with products, price, and quality of service. There were no “surprises” with Beyer and the price we paid was the same as the estimate. The salesman was very helpful in explaining our choices, which were limited to Lennox products because of Costco’s promotion. Beyer took care of all the paper work for our CPS Energy rebate and also provided us with paperwork necessary for a federal tax credit. The only issue that arose was the city’s inspection revealed that an external evaporator unit’s fuse to be the wrong amperage. Beyer corrected this problem the following day. We have been very pleased with the functioning of the new heating and cooling system, especially its quietness in comparison to the second system, which is an original. We will gladly recommend the Beyer Boys to others, and already have done so with friends and neighbors.

Originally called another plumbing company, he was able to diagnose the problem, but did not feel comfortable in completing the repair as he had not worked on Rheem/Maratlhon Hot Water Heater previously. He suggested we find someone else more familiar with this manufacturer and the unique parts that were required to be replaced. I, had to go and get the warranted parts from our local Electric Co-op as they could not be found elsewhere and then called the Beyer Boys. They scheduled a technician to come out and make the repairs and would arrive between 3:00 and 7:00, the repairman arrived at 4pm and completed the job within 1 1/2 hours. He had worked with Rheem before, though not this particular appliance and parts. He went right to work and was informative as to what he was doing.

From start to finish, an excellent job for us. No complaints.

I am very pleased with Beyer Plumbing Company in the way they responded immediately via phone conversation and scheduled appointment. The plumber, Martin, was very professional, courteous, and informative. He began working immediately, and took time to explain what he was doing to correct the problem. He gave options as to what the problem may be and what would be required to repair them. I value his expertise and insight. He corrected the problem and offered us a Service Plan. We are pleased with this service and look forward to having the Service Plan fulfilled. I highly recommend Beyer Plumbing Company. I also highly recommend you ask for Martin. You will not be disappointed.

Great service. Knowledgeable and prompt.

We were referred to Beyer Mechanical through Costco's Lennox heating and air conditioning program. Jesse Delgado at Beyer Mechanical provided us with four comprehensive estimates and explained all of our equipment options with no pressure or obligation. He was extremely professional and patient with our questions throughout the entire process. The installation crew was equally personable and professional. They arrived on time, laid down plastic to protect the carpeting, used shoe covers, worked diligently, completed the job right on schedule, and thoroughly cleaned up the work site. The new unit was quietly cooling our house the same day. Our experience was wonderful from start to finish. We would highly recommend the Costco Lennox program and Beyer Mechanical to our family, friends and associates.

They have a $50 trip charge but they only charged me $30 more in total. They sent two guys out and they were great. They were fantastic and very professional. I felt they provided a fast, honest service at a reasonable fee. I recommend them to anyone. They even sent me a bag of candy as a new customer. What a pleasant and unexpected treat!

So, I'd heard this company's commercials on the radio, and thought it would be a good choice when my system suddenly quit cooling the night before. I submitted a service request online that night and at the same time bought their service contract for an initial monthly installment of $35.00, which I later cancelled. I received a call from the company the next day, and was given an approximate time the technicians would arrive. I was quoted 89 dollars for the initial call, which was due prior to start of work. The technicians arrived, one of which was either a journeyman or possibly craftsman and an apprentice. The more experienced began on the interior unit, and then asked to go outside to check the exterior unit, while the apprentice watched on. I kept an eye on them mainly to learn as I had four years of plumbing experience serving in the Air Force. After about 30 minutes of troubleshooting, the technician said he thought the expansion valve was the problem, and quoted me around $1,400 dollars. Having a mechanical background, that quote seemed rather high to me, and so of course became suspicious. Then the technician began talking about my manufacturer's warranty, which I still had over a year on, and recommended replacing the coil as well, which would reset the warranty to another 5 years, but when we pressed him about the need to replace the coil and whether it would be covered by the warranty, he said no, because there's nothing wrong with the coil and manufacturers check returned parts before paying the company for the replacement. This made me even more suspicious. Of course, this would increase the cost even more. Then, suddenly the initial quote went above 2K because during troubleshooting they had to drain all our freon from the system, and would have to be replaced. At this point, I started making phone calls to my homebuilder service rep and paid the 89 dollars for the initial call. The quote broke down as follows: travel charge $35, Replace High Temp Hemostatic Expansion Valve, $289.79; OEM Thermostatic Expansion Valve $71.37 (note part was under warranty); Replace/Install liquid line filter dryer, $228.22; Recover, Evac, Return Refrigerant, $362.51; Evacuate Refrig System, $297.26; Charge system w/ R410A, per pound, 12@63.23 ea; Total Estimate: $2042.91. You can see why I went with another company who charged me only $250 to replace the part, recharged my system at no add'l cost, and cleaned up whatever mess the Beyer Boys left (during troubleshooting, they tore into the vent hood so tape was left everywhere, and air was freely blowing out the hole that was left) Buyer beware.

All went very well. The company responded promptly, arrived as stated and performed the work in a very professional and timely manner. In both cases, the technician was up front about the costs, but for the work done, the materials used and the time taken; the cost seemed a bit high. However, plumbers generally seem to have a perhaps undeserved reputation for rather high costs, so it was not unexpected. Will definitely use the company again, costs notwithstanding.

We thought the price was a little high but we didn't have a lot of experience. They were very responsive and they fixed the problem. They came right over. We made a date and they showed up. We would probably use them again.

Our aging air conditioning and heat pump system was installed in the mid 80's and badly needed to be replaced. We use Beyer Boys for routine maintenance of our A/C system and the last time one of their maintenance technicians was onsite, I inquired about replacing our system. He was able to quote us a new one on the spot and schedule a time when they could install it. The install techs arrived on time and were very courteous. They cleaned up all messes, answered my questions, and walked me through the new system. Surprisingly, they spent a good amount of time in our attic without complaint, despite the San Antonio heat! I will definitely use them again.

The tech checked the attic A/C unit first and flushed the drip lines. Finding no problems in the house he moved outside and found the true problem. The tech was very friendly and answered all my questions as to why the capacitor would fail. He found an additional problem, explaining along the way as he corrected the wiring issue. Even thought we were working in the dark he was polite and friendly at all times.

Beyer Boys sales and installation team were very professional from the first inquiry online. They came out to our home at a time convenient to us. They showed us a variety of products and services and did not try to plus sell or coax us into more than what we wanted and needed. Installation team worked at a good pace in the grueling San Antonio sun and insured we were pleased prior to accepting payment. They followed up with us several times after the sale. We have been pleased with our AC unit and duct work. As an added bonus, they completed all paperwork necessary for us to receive federal tax breaks, CPS energy rebates and rebates for high efficiency units. It has been over a year and we have yet to pay a CPS bill because of the large rebate AND the efficiency of our new unit. I would highly recommend this company.

They are very reliable and come when they say they are going to come. They have taken care of plenty of emergencies regardless of the time during the day. If they don't have the part in their vehicle, they will leave and promptly return with it and continue working. They also give you pointers as to how to take care of little things on your own.

They came out promptly. They also needed the job at a reasonable price.

Martin and his associate arrived at the appointed time and worked efficiently to remove old heater and install new one in the attic. Job site was left in a clean condition. They also did an unscheduled job of repairing a leak in the faucet in the backyard. This leak started during the time they were here and they stayed into the evening until they made sure the PVC/metal joint was leak-free. I was impressed with their knowledge and plumbing skills and ability to provide detailed explanation of the work.