Airtron

They come out twice a year. They are very thorough. The people they send out are very knowledgeable. If anything is not right, they fix it. It is under a contract and they have kept my systems running. They come out quickly when I call them and my unit is still under warranty and they have contacted the factory so they can handle the warranty. They do everything for me.

We have a contract that takes care of our heating and air conditioning services. We have had the contract since we purchased our home. They have never given us any reason to not be with them and have had a contract with them for about the last eight years. They come every six months on a regular basis and call to schedule appointments when they are due. They are excellent, I think. They service our units and check everything out to make sure they are running efficiently and as they are supposed to. They do any type of maintenance that needs to be taken care of. Their quality is excellent, I think. We have had one instance during the winter where we had to call them to come and take care of something and they were here within a couple of days. They always give me a 30 minute call to let me know they are coming and they are always right on time. They are very professional and show me ID when they come. They are very courteous and wear little booties on their shoes when they come into my home so they don't dirty my floors.

It seems the techs get a commission on work performed. We've had an annual service agreement with this company for many years, for years they added freon then all of a sudden we need a new one because it leaks.. Why didn't you do this in warranty when you kept adding freon? 3 months ago they said I needed a new capacitor even though nothing had changed & was working fine. Now the unit is grounded out & they say I need a complete replacement for 5K$. They were supposed to be here at 930AM at 10AM I called & was told NO it was for 1PM. I was standing next to the tech last Sunday when he called for prices & date to do the work. It's 145P & I have not heard from them yet. Never again!! Sorry I didn't see the update button until I filed another complaint that they did not honor the 10% senior discount offered on their Angie's List page.

We have used Airtron since we built our house in 2005. They installed the original unit and have serviced it well ever since. I did not use the highest efficiency filters in the beginning and the evaporator coils eventually clogged up causing the Freon to get too cold. That led to condensate getting into the electrical parts. So I bit the bullet and ordered a new 15 SEER Trane unit. The technicians, Cody and Justin, who work only on installing new units, arrived as scheduled and replaced the unit in about 3 1/2 hours. The knew what they were doing and left everything clean. They explained how to use the new thermostat. We are very satisfied with the job they did and will continue to use Airtron for maintenance on the new unit. I did cancel our monthly maintenance agreement because the new A/C has a one-year parts and labor guarantee along with the normal 10-year warranty on the compressor, etc. When the full one--year parts and labor guarantee expires we will get back into the monthly maintenance program, because it served us well in the past.

My air conditioner was old and the replaced it. They didn't charge me for this particular service part.

Extra drain pipe was dripping. Service guy said I needed to replace evaporator coils. He gave me an estimate for several thousand dollars. Keep in mind that this guy has been telling me I needed a new unit since last year. He left and the pipe was still dripping. I contacted an independent service. All that was wrong was that the pipe was stopped up. That's it! We had used Airtron since we bought our house in 2003. I will never use them again.

The AC units caused problems two times while they were under warranty and they supposedly fixed the problem and left. Once it was off warranty, the AC broke down again, but this time they told me that the unit had a leak that could not be fixed and needed a completely new system. When i confronted them about the fact that the Ac breaks down every year, but was supposedly fixed while under warranty, they were rude and unprofessional. had them just add freon for the time being which was a complete ripoff as well.but know that the AC will cause problems again.

We've used Airtron ever since we've had this house. They're always early. If they say they're going to be there between 1 to 5 and they're there 12 o'clock and that helps, that's nice. They have good price.

I have been using them for a while, and they provide a general service. I like their punctuality. I pay for the service once a year, and it covers the maintenance and services of the equipment. Their price is reasonable for the service that they provide. I like their service.

I called Airtron to cancel the Monday, June 2 installation, since I had gotten a far cheaper quote. Within 2 hours I got a call from the salesman/technician who had done the work the previous night, imploring me to reconsider. My response was I was getting an estimate in-home from Williams on Monday morning and that Airtron could call on Monday afternoon. Within 10 minutes of the call from Airtron, my thermostat completely died. The situation was back to no air conditioning. I called Airtron to get a message to the salesman/technician who had called me and had done the work, but the "customer service" person on duty denied that he was able to contact the salesman who had called a few minutes before. I asked the Cs person how the salesman had been able to get my message from that morning and he could not receive my message about the thermostat. They evaded my question in a most disgusting manner. Airtron was truly deplorable to not even take my message and pass it along. I suffered without air conditioning for 3 more days. And Airtron cashed my $904.00 check. The installation crew from Williams inspected the fan motor Airtron had installed and stated the repair should not have costed any more than $300 to $400 at the very most.

This is the company our builders used so our A/C is covered under home warranty for a year. We moved into house last August and immediately noticed our unit was not working up to par. Called them out several times and always got lame excuses. Builder even added extra insulation, but issue was never solved. We let it rest during the winter, but as soon as temps got about 85*, we knew we had to get something done. So, we called out a different company with excellent reports on Angie's List and they told us there must be a freon leak because the AC was not putting out enough cold air. They did not fix because of the warranty with Airtron. Now, Airtron is back out. Tech has the personality of a doorknob, but he has been working diligently for over an hour. Hopefully, we will get it finally working...but dealing with this company has not been fun at all

They do a very nice job. They are very competent and are here for quite a length of time while they check everything out; while they check they furnace equipment, the AC outside, blow the line and all those kind of things. They are reliable and the people who come are very hospitable. They are easy to talk with and it is what you would expect from a good business.

After agreeing to a one-year contract before they came out, they came out and verified the compressor they installed two years previously was locked up. They recommended a new unit and gave me an estimate for $7900. Although they offered financing and leasing options, I was not eligible for either one. That turned out to be a good thing, as I found a competitor (Kewl Aire) which replaced the unit $1500 cheaper than Airtron's estimate with financing through my credit union at a 15% lower interest rate than Airtron's financing option. Although I've had positive things to say about Airtron in the past, their over-reliance on contracts and over-pricing has soured me on their service. Although I'll at least get the service calls out the contract that I've paid for, I don't think I'll be using them again in the future.

Heather came and explained that the ac was not connected correctly. She explained what the issues were and corrected the problem. Apparently wires were crossed and first/second staging were reversed (system sounded like a jet engine). Work was under warranty and service was covered. Of coarse the system should have been installed correctly the first time. Makes you wonder - should you have to ask if installers are experienced at the onset or should it be an expectation with an established company like Airtron.

Airtron did their service very good. They are friendly and they are helpful always.

We've been using Airtron for 15 years with yearly maintenance plan. They have always been punctual (within 4 hr window) . Over the years we have had problems but there recommendations and pricing have been reasonable. When they replaced the plenum they broke one of twoultra violet lights and even though it was 5 yrs old and needed to be replaced they split the cost with me. The tech showed me how to replace the bulbs in the future (as it is cheaper to buy bulbs online). They arranged for city inspector to come out and took care of the paperwork for CPS rebate. Any concerns or questions were addressed immediately and to my satisfaction.

I have always gotten great service from Airtron even though there are many different technicians. The installation in July was done efficiently and on schedule. They are always very responsive, correct any problem and never leave any mess. At this point, I would not consider contacting anyone else for my A/C-Heating needs.

Capacitor failed due to an earlier situation where the freon level was inadequate. Because of their part in the failure was due to a service tech not properly checking the unit, Airtron waived the $89 service fee. Zumel Herrera was an excellent technician. He was polite and professional throughout the service call. Airtron was at my door within one hour of my call. Zumel immediately and properly diagnosed the problem and completed the service call in about 20 minutes. Very pleased. Zumel is a very good representative for Airtron.

Repairman was here about 20 minutes before diagnosing the problem as the fan motor being out. He had just finished telling us the parts were warranted for 5 years but the labor was no longer under warranty. He called back to his company and they told him it would be $2000 to replace the motor and along with the labor. We told him that was crazy and would not be using their services. He called back to his company and this time the price was $438.00. Since it was 8:00 PM Friday evening, we went ahead. This company was highly recommended by our builder and evidently he has done a lot of business with them. We, however will not be doing business with them again.

It had not been serviced in 15 years. The service was good. The product was very costly though. They charged $490 for 6lbs of R22 freeon. They explained I needed a whole AC unit.

a technician with less experienceAs long as the technician I specifically ask to come for our service arrives, all is perfect. Sometimes the company has to send if we have an unexpected problem. At those times the quality of service fluctuates and I have to ask for the technician we like to be sent out for a check up visit. We have a contract with Airtron so pay a yearly fee for 2 tune ups plus additonal as needed services/ visits. for When it becomes time to buy a new air conditioner, our rtechnician will probably have retired so we may change to another company--such as SA Specialties.

We submitted our house plans, and told them which two brands of systems we wanted bids on. Many weeks later, we still hadn't gotten a bid. We called to remind them. Two weeks later, they called us in to discuss our options, and the brand of HVAC they bid us was neither of which we requested bids. Needless to say, we went with another contractor.

Our larger unit went out and the smaller unit was outdated as well. They were both older units, so we decided it would be more efficient to replace them both. As it was 104 degrees, we needed to move quickly. We got several bids all of which were within the same price range, so it came down to who could do the work the quickest as it was 94 degrees in our house. We decided to go with Airtron because we have a service contract with them and they could start the next day. They showed up promptly at 9:30 a.m. with a whole team to tear out the old units and replace them with the new 5 ton and 2.5 ton units. Theydid an excellent job and worked under dangerously hot conditions. I was so impressed with how clean them kept everything. They finally finished at 8:30 p.m. and by the time we went to bed, the house was cool again. We couldn't be happier with how they handled our "emergency". I would recommend them to anyone. Thank you Harvey (salesman), Abel, Alex and the whole crew.

A/C was not cooling house. Called Airtron and they sent a technician out. Technician arrived within two hours of my call. He performed the services described above. He was very professional and courteous even with me standing over his shoulder. I usually do that for my education. I learn alot of stuff watching repair work. The tech wore his booties while inside the house to not track in dirt. He did a thorough inspection of my A/C unit and repaired what he could and ordered parts for the leak. He gave me a complete summary of his work and said Airtron would call to schedule a followup appointment to install the parts which had to be ordered. Outside temperature was forecasted to reach at least 104 degrees today so I was real happy with Airtron's quick response to my call and in getting my A/C up and running in short order. Leak will be fixed when parts arrive. I am a previous Airtron customer (Airtron installed my heating and A/C unit when my house was built in 1995 and replaced it in 2006 after it went kaput) and am under Airtron's Essential Service Plan. Under the Essential Service Plan ($179 per year) I get semi-annual 15 point tune-ups, 15% discount on repair services, 24-hour priority service, and no overtime charges. My Carrier A/C ten-year warranty covered the repair. As a long time Airtron customer, I have nothing but good things to say about the company. Highly recommend them.

These people are so professioal. They show up when they say they will, they are courteous and do a great job. If they are late, even a few minutes they call. I would recommend them to anyone.