ABC Home & Commercial Services

This was a very good experience. I will use Tex-Perts again when I have HVAC needs. Both technicians were very professional and courteous. Everything was explained to me with terms and examples that I was easily able to understand. Upon arrival, the technician found my AC unit to not be working, he immediately contacted his supervisor because my unit is pretty old, who arrived within 10 minutes. They quickly assessed the situation and explained the problem to me. They had the part in one of their vehicles and the repair was made immediately. Once the unit was operational again, the tune-up was continued and completed successfully. I appreciated the other recommendations they made during the tune-up - I never felt pressured to purchase additional services or a new unit like some other HVAC companies seem to always be making. They understood the importance of maintaining my current unit as long as possible. I have only had to use the AC a couple of times since the tune-up, but it is working perfectly. Thank you Tex-Perts!

Overall the service call went well. Arrived on time. Introduced himself. I directed him to the A/C closet. He began work. Made recommendation regarding the size of the filter I had available to install. It was too small. He wrote down the correct size on a permanent location on an A/C label...which I appreciate. He asked for the location of the outside unit. Checked it out. Commented the unit is very clean and in good condition. Completed paperwork. Thanked me for my business. Politely, without any pressure, explained to me his company's maintenance contract service...just for information. Bid me a Good Day and went on to his next appointment...

Answering service responded promptly, were friendly, and relayed my message to the technician. He called within 30 minutes, told me he had one customer ahead of me, and to allow him 2 hours. Like clockwork, he arrived on time. He met me at the unit and walked me through the possible problems and had me observe while he tested the unit. He finished the work within 30-45 minutes. Prompt, courteous, and professional. This was our second excellent experience.

The service was not performed due to aggressive sales techniques and justifying a 25% higher price due to "background checks".

Okay, but never again with this company.

We chose Tex-Perts Cooling & Heating because of price and they seemed knowledgeable and the were considerate about our concerns on working on an older house.

I had an appointment time between 11am and 1pm. I got home and had missed their call to confirm I was home at 10:30a.m so they came out later in the afternoon. All the work was completed within an hour. The employee was courteous and friendly. He explained everything to me. I will use them again and I trust them.

TEX-PERTS Cooling & Heating was exceptional. They were really good. The technician was knowledgeable.

Our tech came out and completed all the work. He was very knowledgable about our A/C, it's age, predicted life, and how to maintain it. He showed me how to take the A/C apart, what he was doing, why he was doing it. I felt like I was being taught how to do it myself. Of course, I wouldn't do it myself, not when I can pay a kind, helpful expert to do it for under $60. Tex-Perts is our go-to A/C company.

When they came for the estimate, they were on time and professional, the quote was in line with many, cheaper than companies just out to make money, a little more than a few start-ups. On the day the work was to be done, they should up on time and worked hard, cleaned up after themselves. The aluminum over the tubing had to be bent at two 45 degree angles (I don't care for the way it looks), they sealed the openings they had to open to run the tubing. Overall, a good job, I would hire them again (hope I never need to). The quote was what I paid and I received a 10% discount for being an angie's list member.

Overall okay - system works well

Overall, I'm glad I had it done.

I was very pleased with them. I'll bet anybody else would have said that I needed a new outdoor unit and they didn't. They fixed the problem. I like the people including the lady on the phone. The people they send to the house are nice people and they know what they are doing. They are a great company.

I received a call from the office that it was to cold to do the service that mornning.Then he just shows up about 2 pm. His 20 point check sheet form had everything marked OK but he had recomendations of $578.

He did his thing and I stayed out of the way. The price was right and the service was great. I will have them back in November for the heating checkup.

It went well-I had to call my insurance and have them send their guy out for my claim-their assessment was the same.

The service call was efficient. The technician was on time, performed the tune-up in a reasonable amount of time, and then went on his way. The company kept track of our purchase through Angie's List--all I had to do was sign that it was completed. Great experience.

The technician showed up on time and got right to work. Was very thorough in everything and explained what he was doing while he was working on it. Let me know what might become issues and what to do about it. I bought a maintenance contract for a reasonable price and was very pleased with the service.

Wonderful! Ray Johnson came out to provide an evaluation, recommendation and estimate. He was very professional and informative, and gave me his undivided time to answer all my questions rather than rushing through the appointment. I feel that the price of services is comparable to a previous pest control service I had, and this company provides better customer service so to me, it is a better value. The serviceman, Joe, that came out yesterday to treat my house and lawn was very nice and personable, and was also happy to take his time in answering my questions and providing information. He was very thorough and pointed out access holes around windows, around my mantle, etc. that need to be sealed to prevent entry of pests. Since I just got the service yesterday, I cannot yet comment on the effectiveness of the pest prevention, but I assume it will be just as good as the company customer service. I am happy with this company and will continue to use them for ongoing maintenance services.

On 10 Apr 2013, my wife called the Tex-Perts office to confirm the 11 Apr 1000-1200 appointment and to ensure the serviceman called my wife on her cell when he was on the way/arrived our home to ensure the most efficient use of everyone?s time. The office staff member at Tex-Perts confirmed the appointment and also assured my wife the serviceman would call her on her cell phone. A little after noon, my wife called back Tex-Perts to check on the serviceman?s status. The staff member informed my wife that the serviceman had already came by and no one answered the door. My wife requested a follow-up service call and again requested the serviceman call her on her cell phone when he was on the way/arrived our home. I came home that evening at 5pm. Around 530pm my wife opened the front door,and there was a Tex-Perts business card in the door. DO: call the customer when requested. If the serviceman would have called my wife on her cell phone, as requested twice, wasted time for the serviceman and my wife and me would have been prevented. Also, the serviceman and my wife and me would not have gotten frustrated. I then called Tex-Perts back to reschedule the service call. On 15 Apr 2013, the "service" manager called back my wife and informed her that in order for them to make another service call we would have to pay $49 extra for travel costs. My wife informed the manager that she had requested that the serviceman call her when he was on the way/arrived our home and that she was home all day. She assured him that she did not hear anyone knock on the door: 1) when she was home from 1000-1200 and 2) even when I was home with her after 5pm that evening. Also, when anyone is at the door, our dog ALWAYS goes to the door to alert us. She did not alert her or us either time the serviceman arrived. My wife then asked the ?service? manager if they have other service calls in the Schertz/Cibolo area. He said ?yes.? She asked him if they have other service calls why would we have to pay an extra $49 for ?travel costs.? She requested they come to a ?win win? arrangement (ie schedule a follow up service call and the serviceman ACTUALLY call her cell phone to inform her that he is on the way/at our home and prevent frustration and customer service failure for Tex-Perts). He then proceeded to become rude and did not give her an opportunity to talk, as he was talking over her. He was unapologetic for his serviceman?s part in not calling my wife on her cell phone, as she had requested two times. He told her to do both of them a favor and to just request a refund via Angie?s List. He arrogantly stated ?we are really busy right now? and basically conveyed they are doing so well that they don?t have time for us; they can take our business or leave it. I finished the conversation by informing the ?service? manager that I will recommend that my friends and colleagues to never do business w/ Tex-Perts. DO NOT: be unapologetic and rude and arrogant when addressing a customer. My wife called me very upset and frustrated because she tried to explain to the service manager that she was home all day and had made 2 requests for the serviceman call her on her cell phone which NEVER happened. I called and spoke to the ?service? manager. I am the Director of Ops for a successful and historical restaurant on the Riverwalk and am also a key advocate and coordinator for several local San Antonio charities. If one of my employees would have addressed a customer or a client as the ?service? manager addressed me, I would terminate their employment or charity affiliation immediately. My conversation with the ?service? manager was as unproductive and lacking in customer service as my wife?s conversation. He said that we were not home and that at first they forgot to call my wife, then changed his story and said that they did call her. Bottomline: he did not care about helping us, and all I was seeking was that Tex-Perts fulfill the service obligation that we paid for via Angie?s List. After the ?service? manager was not willing to help us, I requested the owner (Craig) call me. On 16 Apr, the owner called me. Craig (the owner) was professional albeit shortsighted when it comes to customer service. He blindly took the side of his ?service? manager and serviceman and informed me the serviceman ?banged? on the door for 20 minutes at my home. Craig also stated it was company policy to charge us the additional $49. I replied, ?well, you are the owner; you can waive that fee. I am not looking for anything free; I am just requesting the service that we paid for.? Craig replied, ?this won?t be a good working relationship, so just go apply for the refund.? Applying for the refund is yet another inconvenience and time vampire for my wife and me with regard to our dealings w/ Tex-Perts. There have been others: 1. my wife lost a full day waiting for Tex-Perts to call and complete the service. Of course, both events NEVER occurred. PLEASE NOTE that my wife only has 14 days of RnR and must return to the AOR/Middle East, so each of her days at home is both scarce and precious. THIS FACT IS PERHAPS one of the biggest frustrations especially when dealing w/ the LOUSY customer service of Tex-Perts (at all levels). Kudos to the female office staff; she was very helpful and understanding. 2. there was a 4 day delay between the original service call appointment 11 Apr and 15 Apr (when the ?service? manager informed my wife ?to just get a refund.?, 3. there was a 1 day delay between 15 Apr and 16 Apr, when I was able to talk to the owner 4. in total, there are 6 days of time wasted in which we have not received the service for which we paid for and must now find an alternate and much more customer friendly business to assist us, which in relation to Tex-Perts, shouldn?t be that hard to do. We can see why some customers will take their business to larger, corporate businesses as opposed to local businesses like Tex-Perts because corporate businesses will see the big picture and take care of their customers instead of just seeing the nickles and dimes. We believe Tex-Perts may be the victims of their own busy ?success.? We hope Angie?s List will grant us our refund. We plan to take our business elsewhere. Because we respect Angie?s List and have used the services of other businesses, we found it our responsibility to provide this feedback for Angie?s List customers.

The company called this morning in advance of their technician arriving. The tech, Andy, showed up on time and got right to work. He seemed to know exactly what he was doing and performed the multitude of tasks, cleaning, testing, inspecting of our A/C systems. He answered all questions and comported himself in a very professional manner. He was knowledgeable of offers which his company provides concerning maintenance and repair and left a legible service record of his test results. Based upon this experience I would recommend Tex-Perts for A/C systems work.

Contacted Tex-perts via Angieslist. I was called and scheduled for an appointment. Edgar, the tech, was great to work with. Very professional and curtious. After confirming the need of the repair that I received from another company, he suggested he clean the coils IN PLACE with coil cleaner, which was a lot less expensive. Edgar also washed out and cleaned the drain which was clogged. He also checked the capacitator for the blower which reads not exactly as it should. However, due to financial restraints I decided to take my chances at least for the time being and have the coil work done now.

TEX-PERTS Cooling & Heating was thorough. They did a good job.

Horrible experience, horrible customer service after the sale. I dread having to deal with this company for the next 10 years that my warranty is in affect.

Craig from Tex-perts came out to do an estimate for replacing our furnace and HVAC system. He was very prompt, courteous, and professional. He explained things thoroughly and was responsive to our questions. He also thought about our individual HVAC needs and tailored the bid to our needs, rather than selling us the most expensive system. We accepted his bid and his crew were able to come out in a couple of days to install the system. His installers were also very prompt and were able to complete the installation in one day. We had a minor issue when we went to use the furnace for the first time and Tex-perts sent someone out immediately to rectify the problem. We have no complaints with the service we received from Tex-perts and would recommend them.