ABC Home & Commercial Services

.Overall I was very pleased. I have hired Tex Perts previously at another home so was familiar with their work. I wlll hire them again

It took several days to get everything completed because water heater parts had to be ordered on two different occasions.

The entire visit went quickly, they let me know when they were arriving and I had no problems with the company.

They are very good. I am very happy with their service. We have gone through a number of heating and cooling companies since we have lived here and this is our new company that we are happy with.

Technician arrived on time, he carried out a thorough inspection and evaluation of our central AC unit. No problems were found. He gave my husband advice about how often to change the filters. The technician was friendly and professional, and was clearly knowledgeable in his field.

Knew his stuff. Was a gentleman. Did good work.

He flushed our our system and put in the freon and it seems to be working better.

Tex-Perts did a good job for me but they are horrible expensive. I discussed this with the GM and he said too bad we don't adjust our prices. The Story: Tex-Perts came out and service my air conditioner and told me that my drip pans are rusting and should be replaced. They said that it would cost me $255 each but there is a lot of work to doing the job. I was home that day and I helped the technician. He brought with him 2 drip pans (about $80 in value) and one water sensor worth about $35 and within 1 hour he was able to remove the 2 old drip pans and install the new ones and the value sensor. They charged me $522 for this work. Yes they quoted the job but I thought it would be a 3+ hour job. When I complained they said that it piece work pricing based on the industry average. I don't mind paying for a service call and full retail for the parts but I HATE GETTING RIPPED OFF. I argued with the GM and he told me that there isn't anything he could do. The price is the price. He told me that he offers a cheap price to the market place for the maintenance call just to find problems like mine so that he can charge piece work pricing. I'm so annoyed with Tex-Perts that I told them that I'm going to tell the market place about their tactics and I will let the market decide if they're willing to get ripped off like this.

He was quick and knowledgeable of his product and my units. The guy was impressive.

Technician responded promptly to my call. Was waiting at my home at the agreed upon time. Was extremely knowledgeable regarding my central air system. fixed the problem and was kind enough to explain my system as the previous installer had not. I will definitely call them in the future and recommend them to my friends.

great, very professional, on time and superb job

Not good at all. Estimator came out and we went over everything I wanted done. We also discussed a maintenance service for weed/feed of my lawn. I requested my estimate be a line-item proposal. When I received my estimate it was a lump sum estimate and included items I did not request. Also, it did not include any of the information regarding the maintenance service. I requested the estimate be resubmitted in line-item format. Once this was received, I was told the dump fees were included in each line item. This estimate still included items not requested and did not include the maintenance items or cost. I again requested the items I had not requested be removed and the estimate be corrected and sent again. The items not requested totaled approximately $175. When the new estimate was received, it did drop a approximately $50 and now had dump fees listed as a line item. Now, the items I had requested which were on the previous estimate had dump fees included. These same items on the latest estimate had not changed in price so the dump fees were still included. The dump fees were also added as a separate line item causing this to bill me twice for dump fees. When I called this to the estimators attention, he said that was the estimate and it would not change. Little does he know he not only lost this small job but also lost a job to clear 5 acres. Double billing is never OK.

They are fantastic! Price is great as well. I will continue to use them whenever I need to.

They were very good and very professional. We made an appointment and they came exactly on time. They even called me 15 minutes before they arrived.

They did mention that the coil needed to be cleaned. He gave me an estimate on how much it would be. He also gave me some things to look out for in the future. They came out as soon as they could after I got the Big Deal. They came out and checked the unit. I wasn't there so I'm not sure what all they did. He called and said it was too dirty and needed to be cleaned separate and gave me an estimate for it.

They were easy to schedule with and were prompt to the appointment. Everything appeared like it went well with the check.

It went well. They checked this quickly.

The technician arrived within the appointment time scheduled. He serviced our air conditioner. When the servicingwas complete he explained to me exactly what he had done and he made some recommendations regarding the unit it self. He also offered me an annual maintenance plan ( which i plan to purchase). The tech was ver prompt, courteous, and professional.

I haven't used anyone else for heating and air since then. They did a good job. They were thorough. They did everything that was part of the deal. They didn't try to push any extra parts on me. I would definitely use them in the future.

The service was good and they were prompt and came out when they said they would. I appreciated that they were prompt and they were friendly. They cleaned everything that they did.

Currently they are working outside as I speak to replace the unit. I will follow up after it all over, but so far they seem to be doing a good job. Update - After it was all over with, I had my brother take a look and he said that is kind of high what they did for you. My research now indicates that that was pretty high. I was provided with a very general receipt with just the total. They requested that I send an email and I sent a very detailed email. I found that the AC unit I got was actually $900. I questioned this and the owner called me back while I was at work and busy trying to explain the charges. He insisted it would be really quick, but I dont think this is a quick call. I requested that he provide me with an email reply of what entailed $3,185. He then told me that they were having trouble with the email and could not email this. I want an email response to my questions about the service I received and the charges I incurred. The guys were professional and friendly and I appreciated the work, but I deserve a response and explanation of the charges and service. UPDATE: APRIL 29, 2015 We have still not received a detailed invoice per our request. I am now disputing the charges with American Express and they have put a hold on me having to pay AMEX until they take care of this. Let me start off by saying that my goal is not to cause issues, pay any less that what is fair. My issue is the way the process was handled. The techs were professional and I have and had no problems with them. It is Craig the owner who refuses to send me a "DETAILED INVOICE". Also as for Good Friday, we were never told that they were doing a favor for us so please Craig don't insult us. I am sure I paid for it with the amount you charged. Again you should have be up front on all accounts. This detailed invoice is vital to protect me from any future problems and the short version of the invoice will not. Mr. Craig Tuffelmire will not provide a detailed invoice for services. I am requesting a "DETAILED" invoice of services but when I paid and signed the iPad and got this short version emailed to me. 19035 04/03/2015 S6417 Tech Date EDGARG 04/03/2015 --------------------------------------------------------------------- Brand Model Serial # GOOD GSX140241 1501413279 --------------------------------------------------------------------- ADDITIONAL DETAILS: Changed out straight cool condenser. Evacuated system to proper specs. Charged unit with r410 a.. Recommend reg maint and tuneups.. Goodman condensor 410 a.. CHARGE: 3185.00 (Where are the details and warranty info?,) (He did send me quote and proposal a week later but that means nothing since I did not see it before hand and many questions I have about this have gone ignored. Below is the email I still yet to hear from them.) When I called him and asked about the details he said he would explain but I don't want explanation I wanted a "DETAILED INVOICE" days went by and finally when I did got Angie's List involved he sent me a quote /proposal. I copied and pasted below. (This is not a detailed invoice. I never got this before the job started. I never signed anything before the job started I only signed the IPAD to pay). Here is the email I sent to Craig and Angie's List: Good Afternoon, I am following up to ask if the questions below can be answered and also if I can get a final invoice with the details please. Joseph RodriguezDiana Rodriguez Thank you Tammy, Craig, Before I start, I added Erin from Angie?s list customer support to follow us on this path. My goal from the beginning was to get a detailed receipt, if you look at all the emails which I am also sending to Erin I only asked for the invoice and my concern for the cost. You called me and I asked you to respond only via email as I am very busy but you could not respect that and you continue to call me and text me. You are harassing! It is not advisable to talk on the phone as details get lost, words gets miscommunicated so emails are valid as we take the time to word properly what we need to say and even sometimes we don?t always say it right. So emails are the best way, it protects both of us. I am not trying to lower the price, I am trying to understand what I paid for that is quite high and a detailed invoice will help me understand what I paid for. I do have questions which I prefer to be answered email only. This proposal and agreement is not binding and only a document of work that can be performed for a price quoted. I did not get this prior to the work done. I did not get a complete break down of the services provided. This is not a legal document to prove I agreed to anything, I did not sign. I verbally agreed to have the unite replaced but not the details that you have on the "PROPOSAL AND AGREEMENT" Please send a detail invoice Just so you know we never received this at all. If this is the invoice then change it to reflect the wording ?INVOICE? sign your name or initials and Paid in full. The invoice I got has far less words on it. . Below are a few questions I have. I will be be looking at this closer and have more questions. Please just send back with your explanation. No calls, I repeat no calls, you have texted me more than I want and disrespected my request to email mel as I am very busy, you cost me valuable time. As for yor, you owe it to your customers to answers questions that have issues. Here are a few of what I am curious what these are. Please do not be vague but answer to make me feel I understand what was done. I am not an AC expert. SAFETY FIRST PACKAGEWhere is the ?double insulated wired? installed? (no work was done in the attic other than maintenance which was paid for separately and directly to you. Not the Big Deal.)RELIABILITY PACKAGEWhere did you install the ?new condensate drain?? If you needed to. Where would that go?Refrigerant removal : Did 100% of old refrigerant completely removed? CUSTOMER TRAINING: (WE NEVER RECEIVED ANY TRAINING..) PLEASE TELL US WHY? Quality control audit: Does this only apply to the outside unit that the installer did? Or does he have to come inside as well even though it?s was checked by your previous crew? Who does this AUDIT?ENEGY SAVINGS PACKAGEInsulate suction line: Where was this done and where I can I find it so I can see for myself? REFERRAL PACKAGE I would never agree to this. So does this lower the price? What does this cost? Participate with 2 week yard sign: We never agreed to this and will not agree to this. This was never brought up. Free 1 year maintenance on system: If this is good if you let have the sign in the yard, then we do not want it.Mailer program: Please keep us off your mailers. I look forward to hearing from you sooner than later as I have been waiting for days now. My goal is to put this behind me but I will continue to ask if I have to get the answers that I have been seeking. Your AC guys were great, I did not decide to pick on you but your refusal to answer simple questions detailed invoice request causes concern with your integrity. Please send a ?DETAILED FINAL INVOICE? of work done for $3185.00. If I may suggest the following:Please have your crew put in complete detail and writing while on property what will be done to customer and explain to them in detail what they are getting. Verbal details get lost and most people only retain less than half what was said. (This protects you and the customer.)Have them sign the proposal. I never got that proposal. I never signed a proposal.Make sure they completely understand.You told me on your voice mail that part of the cost was picking up the old unit and carry it over the two units but that is not in your proposal. So as you can see you leave thing out so I am at a loss of what I really paid for. I look forward to hearing from you and receiving an ?official Detailed final invoice? of services in the amount of $3185.00. The same day I joined Angie?s list I called you, not a good way to start my experience. Please do the right thing! Sincerely, Joseph RodriguezDiana Rodriguez (Please use my horrible experience with this company to ask questions, demand paperwork up front so you don't have to go through what I am going through. ) The guys he have working for him are great it's the way the owner handles customer service that needs a lot of retraining.

The design work was fabulous. I was happy with the end result. They didn't dig very deep when they planted though. I saw one of the workers looking in my back door window. Two weeks later, my house was broken into. Really strange coincidence. I really like the office person who helped me. She's very helpful and responsive to emails. Overall, the company has been very kind and responsive to my concerns.

Very well professional courteous job done well

I have been using them for years. They come out when I need them in between. I like their treatment plan is every other month.

The day they are to do the work I had to go to the hospital. I did not arive home until Mon & saw that they had not done what I contracted them to do. The sage bushes were not trimmed down 2 feet & the pompous grass was 4 feet tall. I immediately called Tony & explained to him I was unhappy with the service and what was wrong. He said that the sage bushes was his fault because they did not understand how far to trim them and he gave them the wrong information. He said he would have them out the following day to correct everything. Of course no one showed up the following day and when I tried to call Tony again he did not answer his phone nor returned my phone call. I then tried calling the company & was transferred to Quality Control where I was told to leave my phone number & someone would call me right back. Never received a call back from them either. I guess once they get your money they do not care if they provide the service you paid for or not.