ABC Home & Commercial Services

They came out within an hour (called at 7 p.m.), quickly diagnosed the problem, gave me an estimate, cleaned the drain and installed a port for access. Gave me maintenance advice so the problem doesn't occur again. Technician Andy was polite and efficient.

I was using another company, but I'm unemployed and I saw an advertisement for $49 or $59 service from Tex-Perts Cooling & Heating. The name of the guy who came out was Edgar Garcia and I followed him throughout the whole process and asked a lot questions and he answered them. He told me that things were okay now, but I might want to think about doing things in the future. He was just very nice and informative and I was very satisfied. I couldn't do a contract with him now, but when I get a job I will most definitely use them. I had a little trouble because the lady who took the appointment said she'd call me 20 minutes before he came and she didn't. I don't think it was his fault, but I do think it was the companies fault. It wasn't a big deal, but I told her I have two dogs and needed to position them before he came to the door. The first day they didn't come out and I called her and she said that they had an emergency and that they had to fix it. I was totally fine with that and I told them that I understood because I have air conditioning and somebody else didn't and they needed to fix it, but they could have called me.

Edgar, the service technician, performed an overall checkup on two A/C units. I found him to be very knowledgeable, and extremely helpful. Not only did he perform the tune-up but he also showed me how to watch for signs that might indicate a potential cooling problem with the unit. I asked him several specific questions which he was not only able to answer but explain it to me in a language a woman can understand :). And not only was he knowledgeable but he was also patient and courteous as well. I will definitely use Tex-Perts in the future!!

see details previously cited. Jon Wayne misdiagnosed overall problem and referred us to electrician to fix electrical box. Electrician said prob was something grounding inside outside a/c unit, which was also diagnosis by Lowes rep and TEXPERTS who told us they offered free 2nd opinions. TEXPERTS actually demonstrated proof of which part was malfunctioning and offered to repair or replace only that part. Since the unit has been malfunctioning 3yrs in a row EVEN THOUGH IT WAS ONLY 7 yrs old, we asked for and received a quote to replace both inside and outside units as well as do ductwork replacement and attic insulation installation. When Craig did walk thru a few days after units & ductwork were installed, he found a few things not done to his expectations, and he got crews back early Sunday morning to re-do/finish up to his expectations. We have been VERY PLEASED with entire TEXPERTS staff & experience.

He quoted ridiculous prices. He stated he had long experience in the field yet has not been in business in this field for long. The individual who came argued all the way to his car when the Member asked him to leave his house.

TexPerts sent technician Andy who was very courteous & reassured me that neither of my concerns were a problem.So after this honest free estimate, I would up spending ZERO ! Technician even reviewed & explained how to best use our A/C controls. How often can you find any service provider this honest ??????? If I ever have any problems with my A/C - heating unit in the future , guess who I'll be calling ?

Showed up 3 hours late but they did call twice to let me know. Once that they were going to run late and then again when they were actually on the way. Not a big deal it was nice to know they were running late so I could do other things instead of sit around wondering. Leak Test was simple and quick. He was able to show me right away where the issue was. Overall I felt it was good service as expected, friendly staff and up front.

I really haven't had any complaints.

Overall this experience was a nightmare! On Friday May 25th my A/C unit blew a fitting that fed the cooling agent into the cooliing coils. I then checked with Angie's List to see who I might call for this repair. It APPEARED that Tex-Perts had a good reputation from all the written testemonials. I called and the service manager came out to assess the problem. When he came out I told him that his company seemed to have a good reputation on Angie's List and that is why I called them.He looked at the unit and told me what the problem was and also stataed that the cooling coil was only two years old and under warranty. He also stated that the labor cost for replacing the unit would be about $800-$900. The total cost of replacing the unit and repairing the air mix box was $1370. I signed the service agreement and paid him a $35 service fee. He then told me that because of the Memorial Day holiday they might not be able to repair it until Tuesday but hopefully on Monday. As it turns out they came today, Tuesday May 29, 2012. In the interim I discovered that there was a 15% coupon for Angie's List members on service provided and no service fee if repair was done. Even though I was told the technician would be here first thing in the morning he did not show up until shortly after 2 PM. When he was finished he presented me with the bill of $1370. I then showed him the coupon for a 15% discount. He called his boss about this and then told me that the $1370 was the price with the 15% coupon included. I showed him the service agreement and nowhere did it state anything about the discount. He then said "well they discussed this back at the shop and this price included the discount". Again I reitereated that nowhere was this in writing. I then wrote him a check for $1164.50. (I wasn't going to quibble about the $35 service fee.) The technician called his service manager and was told NOT to leave my premises until the full amount was paid. I then asked him to leave or I would call security to remove him. A few minutes later I recieve a call from the service manager berating me for not paying the full bill after signing it. I told him I discovered that Tex-Perts had offered a 15% coupon for Angie's List memberrs and I was taking advantage of it. About 30 minutes later I get a call from the owner (Craig, I believe that's his name) telling me that he had called the police and they would be at my front door in a few minutes to charge me with "theft of services". I tried to explain to him that if he was offering 15% coupons he needs to honor them. He again told me that it was already in the price quoted to me. But I pointed out to him that NOWHERE was that in writing in the service agreement. The police did come and I had to tell them the whole story. The technician was also there and coroborated all that I said. He did say he had instructions from Craig to come into my house and remove the coil and I would have to hire someone else to install a new coil. I respectfully declined to allow him in my house. The policeman said there was nothing he could do and I thanked him for his service In summary I would like to state that this company, Tex-Perts, is using the coupon as a "come-on". They do not honor it, they are devious, and do not tell the truth. I WARN ANYBODY NOT TO USE THIS COMPANY!

I called and received same day service. The technician was very clear in his explanations of what was going wrong with my equipment. He was very honest about what mattered and what didn't really matter--as noted in the inspector's report. He was great!!!!!!

It was a special that I had and it was very good. That was the only time that I had them. I really liked them because they were prompt. They answered my call and gave me an appointment very quickly. The gentlemen came in about fifteen minutes sooner than the appointment time which was wonderful because I really needed to get going. I thought he was very efficient and he answered all my questions. He found a couple of parts that I need to follow up on so I was very pleased. The price was very good. I have recommended them too.

Very impressed with the promptness (came the same day when I called around noon). Knew what to look for and repaired the unit for a minimal charge. I will use this company for all my heating & AC needs

They are always on time. They are always very professional. They always ask what the current problems. They immediately go back doing their regular routine. I think their price is fine. Their quality of work is excellent.

The only minor problem was having to re-schedule our appointment but it was due to the weather. The office did call us the day of the appointment to inform us of a 30 minutes delay which again was minor. When George arrived, he went right to work. He explained everything he was doing and was so polite and knowledgable. We have a 4 year old unit in our 'new' home and have used the Airtron company installers for follow up maintenance. The Airtron techs who've come out were always rushed and brushed off our concerns about our unit. George however, was very patient and was eager to explain and answer all our questions. We would definitely recommend this company to anyone who has air conditioning concerns. Thank You Angie's List for the coupon --- we would have never found this company. And Thank You Tex-Perts for your very professional employees who are concerned about their customer's comfort.

On time very trust worthy staff. did a great job on installation

AC went out two days prior to contacting Tex-Perts. Was working with another company but they left us hanging on a Saturday night. It was miserably hot and we began calling other AC companies in town and eventually connected with Tex-perts. They were responsive from the start. They returned our call in a short period of time and had a service person come out the very next morning and even offered to send someone out that evening. Upon inspection Sunday morning, although they recommended replacing the entire unit, they also offered us an affordable alternative but we realized it wouldn't solve the problem long term. The owner himself contacted us Sunday afternoon and after discussing the details with my husband even offered to have the unit installed that day. By 2pm the owner had personally delivered the new unit and their installation team was on their way. By 9pm everything was installed, cleaned, and in working order. The installation team worked hard, came in on their day off, and were extremely professional. It's evident this organization takes pride in what they do. .

The technician that came out was great. It took about five months to catch everything. This year has been different, and it is a different guy. My current one doesn't seem as reliable as my other technician, but the rats are gone. They were driving me and my dogs crazy. I saw them on TV and they said they specialized in it. He found the hole they were crawling in and he gave me some traps and caught them all. I think their price is high to renew every year but they work.

Overall great experience. The technician showed up on time and was very polite and professional. He found the freon was low and recharged the system. He took the time to explain what he was checking for and confirmed costs before starting the work. I would definitely use this company again.

I originally found this company via the big deals Angie's List provides. They were very prompt to respond for an appointment as well as the actual appointment date. They were running a little behind the morning of the appointment but called well ahead of time to let me know. I was very appreciative of this and they were only an hour behind. The technician was very professional and explained everything to me. He diagnosed a problem with my AC unit and explained everything to me in detail and in a way I could understand. He was able to make the repairs the same day and in the rain (it started to down pour while he was working). I was very impressed with him and would absolutely use this company and would definitely recommend them.

It was a special half price deal. The service went very well. He was excellent. The price for the special deal was good but he did find other things wrong. He was very good. He did have to reschedule.

All work was performed on different days, as the company was very busy. This worked out very well. All workers did the required work, although a small portion of the sod used was lower quality and I am not sure it will survive. This doesn't matter though, as they provide a 1 year guarantee on it, the the area in question is small. The crew also ran out of sod and had to bring more the next day - I had no problem with that and thought it was excellent service that they would return soon. The company seemed upset but it was no big deal. The rocks look great and the front lawn looks much better after their work. 99% of the new sod looks fantastic. A word about the companies representative, Mark Novak. Absolutely the best I have seen. Made multiple visits to ensure things were right, told us all of the sod would be fine, and to call him immediately if there were problems. I haven't seen customer service like this in many years - he is by far the most dedicated, customer oriented, professional representative I have seen in the city. This is an extremely honest A++ company with very fair prices, high quality work, and stellar customer service.

Great company! Everyone from the office staff to the technicians were professional, courteous, and educational. They were extremely flexible with my schedule and answered all my questions. I had three other companies come out to give an estimate and after signing with Tex-perts, I know I made the right choice. Bottom line, I truly felt like I was getting honest work and don't think I could've found a better company. Tex-perts rises to the top. Both on price and quality of labor.

I like the company but there is one guy that is the pits. I asked the head of that landscaping team to help me a couple of times last year. He was supposed to put in more stuff for me this spring and I remember contacting again last month and he did not call back even after four different times that I tried to contact him. As far as their lawn service is concerned, it is very good but I would stay clear of these other people. I would recommend avoiding Michael Stanley. It is a big company and they do several different things with the lawn, pest control and other things. I will use him for the lawn but I am getting somebody else to do all the landscaping for me. Their lawn service is just wonderful. This one guy is just impossible. He ignored me completely.

They did an excellent job. They were very courteous and responsive. They were running behind time but called to let me know. They were very professional.

The overall experience was excellent. They were punctual, responsive, and professional. I would use this service in the future, if needed.