Texas AC & Plumbing Specialist

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After a string of negative experiences with other AC companies, we contacted Texas AC Specialist regarding repair or replacement of our HVAC system. We had just purchased a home and noticed that the unit did not effectively cool our upstairs and seemed to struggle to keep even the first floor at a comfortable temperature. We knew that previous tenants did not routinely clean the system, so we were interested in having the current unit repaired or possibly investing in a new unit. Domingo met us at our property for our initial appointment and estimate. He was punctual, friendly, and helpful. He spent a good deal of time looking at our current (but ancient) system and discussing options with us, including relocating a new unit to the attic to create more space on our first floor. He was very upfront about the potential cost of relocating the unit, including ancillary costs from electricians or plumbers. He took all of our questions and concerns seriously and seemed to be genuinely invested in selling us the right product, installed in a way that would be most efficient based on the age and structure of our home. Following Domingo's visit, we had several conversations with another employee, Brian, about complexities of installing the unit, a dual zone system, etc. He was helpful and honest with us about potential problems with the ductwork in our home and let us know that the installers would carefully evaluate our system and space before beginning the install. We applied for financing through AC Credit (highly recommended if you're considering a new, energy efficient but pricey HVAC system) and scheduled the installation. Although the crew was slightly delayed the morning of the install, we appreciated the time they took to carefully evaluate what would work in our home (i.e., dual zone, etc). Eddie and his assistant walked throughout the house and inspected various aspects of the ductwork and space and then provided us with all the information so that we could make an informed decision about how to install the unit. When they realized we did not have ample space for a dual zone system, they contacted Domingo directly to work out an alternative solution, which we very much appreciated. Their service manager also stopped by to check on the progress and quality of our install. Once we decided on the best solution for our home, Eddie and his assistant worked late into the night to complete the installation. A service person came by the following day to check on the new install. We've had our new system for one week and so far, it's great. Given the hot summer weather, we're impressed with how efficient the system seems to be. In addition to our new unit, we have learned a good deal about our home and how to take care of our new HVAC, quirky aspects of our vents/ducts that we can remedy, ways to improve energy efficiency, etc. We highly recommend Texas AC Specialist (Domingo, Eddie, and Brian in particular) to anyone looking for professional, tailored, and efficient HVAC installation.

Domingo arrived ahead of schedule which was great. Got here at 4 even though I'd expected between 5 and 7pm. And when your AC is out on July 3 and it's 98 degrees and climbing, a few hours makes a big difference. I quickly ran him through the troubleshooting I had done (changed filter, changed thermostat batteries, checked breakers). He smartly decided to check out the condenser (not working) first before facing the attic. Good choice because I'm sure the attic was 110 degrees. We walked out to the condenser, he lifted off the covering over the instrument panel/wiring -- and immediately he knew what it was. Fire ants. Lots of em. He showed me how the dead fire ants had built up enough to disable the connection. After 5 minutes of brushing and scraping -- and with a handful of garden bug bait that I found -- he got my air conditioning running. And he didn't charge me. What an angel! Truthfully, I had been in a pretty good panic in reading Angie's list reviews and seeing the thousands of dollars in repairs that often appear. I am so truly grateful. The service was prompt, professional, friendly, informative (I learned A LOT) and no charge. Domingo with Texas Air Conditioning Specialist -- I'll be hanging on to his business card!

I called several companies to get a quote for an acid wash of the condensor coils in my AC unit. Another company had told me that I needed to have the acid wash done. Texas AC told me that I don't need it done and can just clean the unit with a water hose. I was really impressed with the honesty of the advice. And it saved me over $100!

First, let me say that I only contacted highly rated Angie's List AC/Heating providers to receive bids. After completing this process, it was obvious to me that the best choice was Texas AC Specialist. Here's why: 1) they did not try to "oversell" what I needed (there were additional items that I would have liked to include such as more insulation but it was not in my budget since this was an unplanned expense.) Also, unlike another highly-rated Angie's List company, they inspected my duck work and told me that it did not need to be replaced; 2) they gave me three brand choices (Carrier, Trane and Lennox) and helped me understand the differences and costs among the different brands; 3) They offered a 10 year labor warranty for an additional cost that was less than the price of one other bid; 4) They completed the installation in a very efficient manner 2 days after they gave me the bid which was great since my system was still working but I wanted the work done before summer hit; 5) Since I have never had to have a system replaced, I had a ton of initial and followup questions. They were very patient with me and answered them all; 6) They are available 24/7 and due to my fault...not theirs...they had to return twice after the installation and were very customer-service oriented. 7) From start to finish, their availability and customer service from all the staff I spoke/worked with were professional, helpful, respectful and knowledgeable; and lastly, 8) they simply did excellent installation work so that I feel confident there won't be any "surprises" down the road!

The pricing was really reasonable compared to what I looked at when I did research on my own.

Excellent. The repair was completed promptly and without issue. I would highly recommend this provider to anyone seeking an excellent air conditioning installation and/or repair. Courteous, trustworthy, competitive, and confident, doing great work and leaving my system in perfect condition.

The entire experience was simple and easy. I called Wednesday afternoon and they sent a technician (Alfredo) out Thursday morning to look at the pipes and give an estimate. The next morning, the same clean-cut, uniformed tech arrived to do the job. He finished in less than two hours and cleaned up all the insulation and drainage that spilled from the attic and the pipes. The cost was very reasonable and they had a coupon on Angie's List that provided a 10% discount, so I was very pleased. I will definitely call Texas A/C Specialists again.

We had been worried since losing our service man to illness, but now we feel like we have a go-to company. Wonderful experience! Thank you very much.

They were great. They fit me in the next day which was nice. They came out and gave the options and offered to install a new one, not a unit that is in the house, an outdoor unit and quoted me a price. I called around and checked the prices and did not find any one cheaper. They sent in someone that afternoon to install it. So from the time I called to that afternoon I had air-conditioning running. It is summer time in Texas. It seems to gets warmer every year. I am usually picky and I honestly did take a few hours in between when they were here, to call and schedule them for a later time to put it in actually. I called and price checked at a few places and could not find anyone to do it cheaper even when I compared the sizes etc. I will use them in the future.

we knew our HVAC unit was nearing the end of its lifespan, but thought we could limp along thru this summer. nope. it chose the evening of the single most hottest day recorded in Austin history to go out (of course!). The following morning, a monday, we started calling all the top-reviewed AC specialists on Angie's List and pretty much got either a recording or a live person telling us they were booked for the day. Texas AC Specialist was one of the few companies with a live person answering the phone, and they were the first ones able to visit right away. As we suspected, it didn't make financial sense to fix the unit, so we opted to replace the entire thing. Fortunately Texas AC was able to send their guys over the very next morning (this morning) and do the installation. We felt like they gave us a fair price (they easily could have gouged us, given our desperate need for AC during this insanely hot summer). Juan and his partner did a fantastic job, were super professional and courteous, and worked a long, hot day getting the new system installed--including several hours working in our attic, where it was easily over 100 degrees. They didn't leave until they were sure we were online and getting cool air. Juan walked me through using the new thermostat, and they thoroughly cleaned up, removing the old system and all the detritus that went with it. I cannot recommend Texas AC Specialist highly enough. Especially Juan and his partner. They really came through in a pinch for us and we could not be more pleased.

This is the second time I used this company. I was very pleased both times. This time I noticed our AC was not cooling. I called them and they sent a tech out the next day to check my system out. He advised me that I had pin hole leaks in the A Coil and went so far as to show how the sensor he used identified the areas where the leaks were. He explained that many of this manufactures coils were not tin-lined and therefore were susceptible to leaks from the corrosiveness of the freon. I called and spoke with Ashley about getting an estimate to have my A coil replaced. She gave me top notch customer service. Even though my unit had been installed by another company when my house was built, she called that company and obtained all the necessary warranty information. Consequently I found out my A coil was still under warranty (a substantial savings) and that I would only be responsible for the labor portion of the bill. She then scheduled a service call for me. The one minor hiccup was on the day of the service call. I arranged for a PM service call and took off work to be at home at that time. Unfortunately, because of a much more difficult repair at the previous appointment the service tech did not arrive until 5:30ish. I understand that these things happen, I just wish that the service tech would have called to let me know that he would be late. Instead at 3:30-4PM I had to make calls to see if my service call was scheduled. The tech did show up. He replaced the coil, recharged my system, cleaned up his mess :) and restored out AC system. He was polite and professional. Ashley followed up the next day with a call to make sure that I was happy with the service. Like I said, this was the second time I used this company...and is a company that I will use again.

Had an HVAC tech come out to investigate A/C problem. Arrived on time, would not listen to our explanation. Opened the door to the furnace unit and said that the system needed freon (without connecting any gauges). When asked how he knew, he said he could tell by the sound of the freon flowing through the lines. Tech did charge the system with freon. When tech finally listened to our complaint about zone controls, he simply said we needed a new damper motor without checking the system. Contacted the company and they eventually agreed to drop all the billing charges.

They came out in April. They were really good and responsive. When they found out that the initial replacement part was not under warranty, they came back to us and asked us if we wanted to purchase a new unit for just a couple of hundred dollars difference to get the same year warranty. I don't have any price comparison.

These guys were great. I would definitely use them again. The whole experience felt like a very fair deal with quality work. The price quoted was extremely fair, and the man who performed the quote was very honest about his own costs and what we were each getting from the deal. He also threw in a lot of duct and insulation work because he knew that I would get a lot more out of my new unit with this work done. The installation was a breeze. I called at Thursday ay 5pm, and the installers arrived at 8am the next day, finishing at 6pm that same day. The work was thorough, and the installers were efficient and courteous. Even after the install, the main office filed all the paperwork needed to get a rebate from Austin Energy. I just received said rebate check, and I'm happy to have it. Can't recommend them enough!

There was a problem with the install and they didn't complete the work the way it was supposed to be done so we had to have a couple of return visits. The unit wasn't functioning properly for a short period of time. This resulted from them sending somebody out who was less experienced with the installs. They did that to try to accommodate our timeline for needing a new air conditioner but the end result was that the work wasn't done quite to the quality that we would have expected. They did take full accountability for that and were very responsive in getting someone out to take a look again. At the end of the day they made sure that the work was done and completed the way that it needed to be done. We would have preferred that they had sent someone that was qualified the first time but they did fix it. It passed inspection. They were very responsive in meeting our timeline for the install but he was 3 or 4 hours late for the first follow up visit to correct some mistakes. Overall we were happy and we would use them again. They were very easy to work with. Their accountability was the biggest thing to us. They were completely cooperative in making sure the finished product was where it needed to be.

Good experience overall. We would use them again.

I’m satisfied with their work. Their price was fair. They came when I was expecting them. The technician who came was very knowledgeable. I asked him a lot of questions and he answered them. I would use them in the future.

One of our A/C units was not cooling as it should. Don, our Service Tech, was professional and trustworthy. He took time to show us everything and provided detailed explanations about what the problem was. Turned out the capacitor was bad. He replaced it and fixed up some wiring that was not done properly when the unit was installed. He was late in arriving due to a busy day, but still came out even though it was getting late in the day. It would have been nice to have received a phone call with an updated time, rather than having to call and ask, but it was a minor issue and I would still happily use Texas A/C Specialist again.

I received bids from 4 contractors and could not find a better price on a high quality package unit (received goods reviews from consumer reports). They also gave me a good deal on the insulation. All together it took 2 days. They showed up on time and were friendly and professional. The unit qualified for a federal tax credit and an Austin energy rebate for a total of $1950 in rebates. So my total out of pocket was $2500. Since the installation my gas and electric bills have dropped by 50% compared to last year.

They were good and fairly responsive. Their professionalism was good, as well as the staff friendliness. It was a good experience and what they did was successful.

When I first had Texas A/C Specialist out last year, I told the service man my problems with my study. He had a few options that might help me. He told me which option he would choose if it was his house - and it wasn't the most expensive option. I selected an option and they performed the work within a day or two of the initial visit. The servicemen were professional and cleaned up after themselves - even most of the dust created from cutting through the ceiling drywall. I recently had them out again to do routine service on my a/c unit. They did what I needed them to do and didn't try to sell me things I didn't need. This is a nice change from my a/c company I used at my previous house. They were always trying to convince me to buy new a/c units. I'll definitely call Texas A/C Specialist again.