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Doigg's Carpet Care & Restoration

Carpet Cleaning, Carpet Sales and Installation, Air Duct Cleaning,

About us

Doigg's Carpet Care and Restoration is family owned & operated. Our core focus centers around total customer satisfaction. We strive to be the best provider in quality carpet cleaning and related services. Our staff are uniformed technicians and employees of the company, not sub-contractors. When on site before starting the job, we will give you a firm quote on what you will be paying for our services so there will be no surprises as to cost. Additional fax - (972) 524-3304. Additional contact name - Stan Doigg, Cathy Doigg. Additional DBA - Doigg's Carpet Care Inc.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial cleaning of carpet, upholstery, air duct, dryer vent, tile & grout, oriental rug, carpet stretching & patching, odor & smoke control, water damage restoration & auto/RV cleaning.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.848 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
6%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 26-48 of 48 reviews

Brian B.
04/2017
5.0
carpet installation
  + -1 more
ok..........
Description of Work: replace carpet pad and reinstall carpet after water leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Richard S.
05/2016
3.0
carpet cleaners, air duct cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Cheryl M.
12/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: This is an awesome company! The guys were wonderful and very sweet! They went out of their way to clean my living room furniture (that has never been cleaned) and take extra time to remove cat hair that I had missed from the furniture before cleaning. It took them longer than expected, but the end result was fabulous!! I will definitely use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$308

Darrell C.
09/2014
5.0
carpet cleaners, air duct cleaning
  + 0 more
unknown
Description of Work: Cleaned carpet |Very good job and excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Stephanie D.
07/2014
5.0
carpet cleaners, carpet installation
  + 0 more
unknown
Description of Work: They cleaned an entire two story home including stairs and did a great job. |I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Tim S.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Was very satisfied with the service performed. After the Doiggs carpet service tech did his magic, the cleanliness of the carpets were beyond my expectation and am thankful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lorraine C.
01/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: Cleaned carpets - got out all stains - did a great job

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Donald C.
04/2013
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Joseph & Carol C.
09/2012
4.0
carpet cleaners
  + -1 more
ok
Description of Work: cleaned the carpet, but did leave a few stains I guess he didn't see.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$165

Krisha B.
12/2011
5.0
carpet cleaners
  + -1 more
They did a fantastic job. Were very thorough with the cleaning and didn't pressure me into buying more services like other places I have used.
Description of Work: Carpet cleaning on five areas plus pet treatment and scotch guard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Brandie H.
11/2011
4.0
carpet cleaners
  + -1 more
They were very prompt, easy to work with, and they were a good company.
Description of Work: I used Doigg's Carpet Care & Restoration for complete clean of the carpet. They did spot cleaning, deodorize, and many more.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$375

Robert D.
11/2011
5.0
carpet cleaners
  + -1 more
They arrived on time, explained everything thoroughly and cleaned everything to my satisfaction. The only mark against them is the price...A little high in my opinion, but I have not paid for this type of service in the past.
Description of Work: They cleaned 2 full rooms, 2 large rugs and 15 stairs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$274

Max K.
10/2011
4.0
carpet cleaners
  + -1 more
Overall the work was performed well. We would definitely use Doiggs in the future. We were able to use an angie's discount coupon to help pay for the work.
Description of Work: The office staff was professional in handling our request for information and an appointment. They also made a follow up call to confim the appointment on the day before the work was to be performed. The work crew arrived early, whereupon they determined the scope of work, provided a summary of their approach to the work and conveyed what was expected from us, as the homeowners. They discussed the limitations of their responsibility and access restriction periods. They provided an estimate of total cost and requested authorization to begin work. The crew worked efficiently and quickly. They moved furniture and returned it as agreed in the preliminary discussions. They explained the processes and chemicals as they worked. We requested additional work on certain problem areas.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

ELLEN C.
09/2011
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
They were excellent. They were very prompt; they came out immediately. They did everything that they said they would do. Unfortunately, the backing of one of my area rugs came off. It was probably not their fault. I think it was because I had not been using a rug pad under the rug. I tried to have them resolve the problem, but it turned out to be costly. So, they gave me the rug back and also, gave me back what I had paid them to have it cleaned. I thought it was very fair. I spent about $400, but they refunded about $300. At the same time, they threw in a kitchen tile floor deep cleaning job, which they did an excellent job of. I would highly recommend them. I like them for their service. They stand behind their work. It is a family-owned company. They really stay customer oriented. I would use them again in the future.
Description of Work: I used Doigg's Carpet Care & Restoration to have some area rugs cleaned, three months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Hope G.
09/2011
5.0
carpet cleaners, upholstery cleaning, air duct cleaning, floor cleaning
  + 2 more
The Technicians arrived on time. Were very professional and explained every detail to me. They were able to get all the work done the same day which was great. They were respectful of my property and privacy which I greatly appreciated and put everything back in its place. I look forward to using them again in the future.
Description of Work: I had my Air Duct Cleaned and all my carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Doigg's Carpet Care & Restoration
It was a pleasure doing business with you, we're glad you're happy with our service and look forward to doing business in the future. We appreciate the referrals you have sent our way. Thank You.

Andrea S.
08/2011
5.0
carpet cleaners
  + -1 more
We were moving into a new house on Monday. The Saturday previous at the very last minute we decided we wanted the new house carpets shampooed. Doiggs worked us into their already full schedule. The two employees that arrived were very professional. They worked very quietly and efficiently. The house smelled great afterwards and the carpets looked great. I would use this company again for sure.
Description of Work: We had the Master bedroom, stairs, and three rooms/hallway upstairs shampooed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Hope G.
08/2011
5.0
carpet cleaners
  + -1 more
They arrived on time( which was a pleasant surprise) they explained to me exactly what they were going to do from start to finish. I felt comfortable with them in my home they handled themselves very professionally. I was amazed at how much work they got done in one day. The were hard workers.
Description of Work: The Doigg's Team did a great job for me.!! They cleaned my Air Ducts , Carpet and tile and grout, All in the same day!! They were careful and respectful of my property and privacy and helpful in answering all my questions. I would recommend them and look forward to utilizing their services in the future.- Bobbie

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Doigg's Carpet Care & Restoration
Thank you for all your wonderful comments. Its nice to know that you are satisfied with our work and took the time and effort to let us know. We look forward to doing business with you again. Thank You

Dixie S A.
08/2011
5.0
carpet cleaners
  + -1 more
Extremely well
Description of Work: Hot water extraction method, cleaned two rooms, treated stains, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Response from Doigg's Carpet Care & Restoration
Thank you for your business, we strive to continue a long term working relationship for many years to come.

Dixie S A.
07/2011
5.0
carpet cleaners, carpet installation
  + 0 more
See testamonial above.
Description of Work: Doigg Carpet Care and Restoration takes great care in cleaning, repairing and restoring the flooring in both our residence and rental property. We have used them exclusively for nearly ten years. We are greatly pleased with their work product and professionalism. Jeff Doigg is always eager to answer any questions we might have. They cover their shoes or remove them when in the house, are mindful and kind with our pets, arrive on time or advise us by phone if there are circumstances beyond their control that might change the arrival time which has happened just one time in over 10 years. I am an elderly female and I have absoluletly no hesitation to have them work in the house when my husband is not at home. We have used them for water damage restoration twice and they were able to dry out and totally salvage the carpet and sub flooring. We had no odor or mildew or mold to deal with later on. We have recommended their services to all of our friends and neighbors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doigg's Carpet Care & Restoration
We appreciate you taking the time to write a review. We have had a great working relationship for many years and thanks to your many referrals we have been able to build many new relationships with your neighbors, friends and family. Thank you for your all your positive feedback and we look forward to doing business again in the future.

Marc H.
04/2011
5.0
carpet cleaners
  + -1 more
I have been using them for about six years. I also use them in my rental property. They are very professional. They always make up a follow up call after the technician has left to make sure everything was alright.
Description of Work: Doiggs Carpet Care and Restoration cleaned all my carpets in December.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Doigg's Carpet Care & Restoration
One of the greatest compliments we could have is a long-term repeat customer. We have been working with you for many years now and hope to continue this for many more. Thank you for your repeat business.

Sherri C.
11/2010
5.0
carpet installation
  + -1 more
Great out of a bad experience.
Description of Work: Flooded kitchen, laundry room/standing water. Pipe on water heater busted!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$730

Response from Doigg's Carpet Care & Restoration
We understand that a water damage situation is nothing to be excited about and that emotions are running high during this time. We train our restoration technicians to be sensitive to the customers needs and try to turn a bad situation into some positive if possible. We are glad that we were able to help you in this time of need. Thank you for your kind words.

Phil Y.
05/2010
5.0
carpet cleaners
  + -1 more
See above.
Description of Work: Dog sitter called at 5 PM to tell me that I had a water-soaked carpet in den and hallway due to hot water heater leak. While driving home, called Doigg's. They arrived at my house by 6:30 PM (50 miles to my house) to remove water. Done by 9 PM. Very fast, very professional. Doigg's also spent hours working with my very bad insurance company (Insurance changed adjusters 3 times, low-balled Doigg's on 1st payment, didn't pay for entire damage on 2nd check, and finally agreed to pay me in full (I hope) four months later. Their check is still in mail.) Doigg's was a big reason that I got paid at all! Will use Doigg's again as soon as insurance check arrives. (Want to make sure that insurance pays me.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Doigg's Carpet Care & Restoration
What a miserable feeling to come home to two inches of water throughout the majority of the house, especially after working all day. We're thankful that we were the first company you called to help you in this crisis and glad we were able to complete the job to your satisfaction. We appreciate all your business over the years and hope to do more work in the future.

Phillip K.
05/2008
3.0
carpet cleaners
  + -1 more
Two workers arrived on time. I explained what we wanted done--showed them problem spots. They talked me into a "scotch-guard"-type treatment for those areas that works like Teflon in protecting them long-term. Overall, I was pleased with the look of the carpet. They completed the work on time and charged a fair price. My only complaint was that they didn't "look" like professionals (no uniforms, etc.). One of the service men tried a little to hard to up-sell me on some extra services.
Description of Work: Chemical-cleaned 5 rooms plus a long hallway; "scotch-guard"-type treatment in a couple of problem spots.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$275

Response from Doigg's Carpet Care & Restoration
We are very sorry to hear this, and will address your concerns. We're glad to hear the service was good but as far as the uniforms goes - at the time of this service we had golf type shirts as uniforms with a collar and company name embroidered on the front. This was a type of a uniform but since then we have switched to a uniform service that gives us more of a traditional uniform appearance. As far as the "pushy salespeople", our technicians are hourly employees that do not make commissions. There should be no reason or motivation for our techs to push anything on a customer. I will say that this certain technician no longer works for our company so I hope this won't be an issue ever again. We appreciate your feedback and feel that we can learn from the negatives to create more positives in the future. Thank you.
    • 1
    • 2(current)

Contact information

2931 Ridge Rd St 101-114, Rockwall, TX 75032

www.doiggs.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 AM
Tuesday:
8:00 AM - 5:00 AM
Wednesday:
8:00 AM - 5:00 AM
Thursday:
8:00 AM - 5:00 AM
Friday:
8:00 AM - 5:00 AM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Air Duct Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Water & Smoke Damage

FAQ

Doigg's Carpet Care & Restoration is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 AM

Tuesday: 8:00 AM - 5:00 AM

Wednesday: 8:00 AM - 5:00 AM

Thursday: 8:00 AM - 5:00 AM

Friday: 8:00 AM - 5:00 AM

Saturday: 8:00 AM - 5:00 PM

Doigg's Carpet Care & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Doigg's Carpet Care & Restoration offers free project estimates.
Yes, Doigg's Carpet Care & Restoration offers eco-friendly accreditations.
No, Doigg's Carpet Care & Restoration does not offer a senior discount.
Yes, Doigg's Carpet Care & Restoration offers emergency services.
Yes, Doigg's Carpet Care & Restoration offers warranties.
Doigg's Carpet Care & Restoration offers the following services: Residential & commercial cleaning of carpet, upholstery, air duct, dryer vent, tile & grout, oriental rug, carpet stretching & patching, odor & smoke control, water damage restoration & auto/RV cleaning.
Ask for details.

Contact information

2931 Ridge Rd St 101-114, Rockwall, TX 75032

www.doiggs.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 AM
Tuesday:
8:00 AM - 5:00 AM
Wednesday:
8:00 AM - 5:00 AM
Thursday:
8:00 AM - 5:00 AM
Friday:
8:00 AM - 5:00 AM
Saturday:
8:00 AM - 5:00 PM