Fresh Air, L.P.

OK,OK,OK,OK,OK

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unknown

This was a service call. Very professional, arrive when they say they will (and call ahead), and provide good advice without pressuring to replace the unit (which it needs). Will definitely contact Fresh Air when we are ready to replace our AC unit.

Fresh Air removed & replaced my heating system and air conditioner system at my residence. The work was quoted to meet the IRS energy tax incentives (which all competitors claimed could not be met for a 5 ton unit) which allowed a 1500 tax credit on my tax return (not part of how much I spent). Further, the duct work was substantially modified and flow improved in the residence causing a substantial decrease in cost of operation and improvement in comfort. The work was professional and cleaned up by the end of a single day. It got cold the next week and I was warm.

Excellent service and quick response when something goes wrong. Highly recommended.

I would never use any other company. They are so honest. They never do anything that is not necessary.

We've been working with them since 1982. They are fabulous. They have always been very reasonable.

They installed units with the highest efficiency. Everything was excellent! They got here on time and finished all the work in one day. I had a couple of minor issues after an inspection and they were very responsive in fixing those problems.

The units that were recommended were Carrier. The air conditioners have been complete and total LEMONS since we purchased them. Fan motor went out...then a compressor---all of this while under a maintenance contract and regular maintenance from this company. Fresh Air has been no help in terms of trying to make this right with Carrier. All I'm ever told is "call 1-800-Carrier." For 13K spent, I expect better customer service. These units have not performed nearly as well as the 11 year old Rheems we replaced.

The first person came out the same day I called. At first the repairmen wouldn't be able to come out for two days. The scheduler called me back and said they had a cancellation and they would be able to come out the next day. The repairmen were very polite and cleaned up thoroughly after they were finished. They answered all my questions and gave recommendations for the proper filters to use. It was an expensive lesson to learn, but this company's great service made it bearable. The office personnel worked with me to get a quick resolution.

Good. Work done well but cost and estimate were too high!

Seems a little pricey for replacing a $10 part! They were, however, prompt in coming out, diagnosing the problem, and replacing the part. I just can't get over the cost of a switch/transformer, about 3 inches long costing so much; $475? The call was during the day and I asked them to come out at their convince (it's our upstairs unit). It was not a middle of the night call or weekend. Their service call was $75.00, so the part was $400.00. I'm fully aware that I'm not an A/C technician, but Carmon: $400? Even if they doubled the price. If I knew which part it was, I would change it out myself. I guess there goes the cost of the knowledge. Wing which component to unplug and plug back in.

Extremely well done. They finished this major replacement in one day.

Weve had no problems since the units were installed. They are always very helpful and do a fine job. They call before coming, and theres nothing we would have liked them to do differently.

These boys are really on the ball when it comes right down to it. We needed a new air conditioning unit because the old unit went bad and the representative came out and quoted the costs on the newer units. They helped us decide what was right for us, as well as our budget. The unit was installed in no time at all and runs just fine. We havent had any problems with it.

They are very dependable and reliable. We have been very impressed by the way they respond to our needs. If we need them right away, they always make themselves available. The repairs and maintenance have been very general, but they still are professional and take great pride in the work. The employees are very polite and respectful, and I enjoy them doing work for us.

WE HAVE BEEN USING THEM FOR YEARS. I HAVE ABSOLUTE CONFIDENCE IN THEM. TRANSFERRED MY INSPECTION SERVICE TO MY NEW HOUSE. STILL A BARGAIN AND FRIENDLY SERVICE.

THE COMPANY WAS PROMPT AND EFFICIENT IN THEIR SERVICE. THEY CALLED US BEFORE THEY CAME. THEY EXPLAINED WHAT THEY HAD DONE. THEY WERE VERY PROFESSIONAL.

THE WORKERS ARE ALWAYS ON TIME, VERY POLITE, FRIENDLY, EFFICIENT AND VERY KNOWLEDGEABLE OF THEIR BUSINESS. I HAVE CONFIDENCE THEY WILL DO THE JOB CORRECTLY.

EXTREMELY POLITE, PROFESSIONAL, AND PROMPT. THEY HAVE PRESSURE-FREE SALESPEOPLE AND INSTALLERS. ALL SERVICE PEOPLE INVOLVED WENT OUT OF THEIR WAY TO EXPLAIN THINGS TO ME, TO MAKE SURE I WAS FULLY INFORMED AND SATISFIED. SUPERVISORS MAKE FOLLOW-UP CALLS TO MAKE SURE THE JOB WENT WELL.

THEY ARE VERY PROFESSIONAL AND POLITE. THEY ARE ALWAYS PUNCTUAL. THEY ARE VERY CAREFUL NOT TO LET THE DOG OUT. THEY ARE VERY GOOD TO WORK WITH.