Brown Service Co.

I had a very good experience with him.

Great service, reliable, punctual, and professional.

The service call was between $60 and $70. I called them up for a service call and they gave me an estimate. However, I ended up going with my home warranty program. Overall, they were excellent. I would absolutely get a bid from them in the future.

My mother, my husband and I have been using Brown for many years and we love it. They are always on time. They are always very helpful and courteous. They are efficient. There are some people, when we talk to them we know they don't know what they are doing, that is not the case with Brown. My mother gets her house done in fall and spring every year. They check, fix and oil the air conditioner. They fix anything that we ask them to do. My mother has used them for atleast ten years. They have been very honest and good with us. We would continue using their services again in the future.

The service person thoroughly check out the air conditioner electrical and found no problem. Even though I had had the breaker switch replaced last summer when this problem first occurred, the service person from Brown replaced it again when there appeared to be no problem with the air conditioner. This took care of the problem. As of this writing (8-1-11), the breaker switch has not flipped off. Apparently, a faulty breaker switch was installed last summer. I was very pleased with Brown Service Co. I think the charge for the service was reasonable. I highly recommend Brown Service Co.

From the first contact with Randy Kizer who took my call and came to make the estimate to the tech Randy Adams , they were so polite and professional. I felt totally comfortable with them in my home. Randy A . went about his work steady and effectively.

They did the job really well and got it done quickly. It took almost a whole day to complete the work but it was under schedule right from their first appointment, it all happened pretty fast. The air conditioner unit is working pretty well since they got it installed.

Randy Adams was very helpfull, nice guy. I would call on him again.

I was very pleased with the latest tech that serviced our unit. He explained in detail the process he was going to use to clean out the drain lines and arranged for replacement latch for broken doors. Also said he would check freon levels on all three units when he replaced latch. I understand we are all human and make mistakes but this issue may have caused some major damage to the duct work that will have to be addressed soon. I will have it inspected after latches are repaired and proceed based upon that inspection.

They are very reputable. They show up on time. They always seem to do honest work. All of my family members have used them.

They were prompt, communicative, and explained the entire process -- excellent job!

We recently moved back into the home we bought back in the mid 70's. We discovered wall plugs and switches not working. We chose Brown because of repairs they've done for us in the past. The technician showed up on time and was finished after about two hours.

They just do a good job and I'm always willing to call them again.

had to reschedule today's appt. for next Wednesday and was told "no matter what, we'll be there.

Called the company Tuesday for an estimate on Duct Cleaning/Coil Cleaning and Tune Up since we had done some dusty remodeling in our home and have a new baby on the way. Was told over the phone that they cannot provide estimates over the phone and they would send someone out to look at the system and give me a quote. Technician was over two hours late due to an emergency call (however, this was not a huge deal since they did call me to let me know). He arrived and did not seem very keen on providing an estimate for the coil cleaning. He touched the unit, said he did not feel any ice on it so my coils were probably fine. He said it would run between $600-1000 to do this service (another very reputable company with great ratings on Angie's list quoted $300 over the phone). He did notice that there was some water on the floor and said our condensation pump line was clogged, but that he could not fix it and we would have to call a plumber. (This was a surprise to me but luckily we caught it). Then he proceeded to charge me a $65 "service call" fee that I was NOT told about when I called to get an estimate. He said this would have been charged regardless of the condensation line problem. I told him that this was not disclosed to me at time of booking and he said "Sorry, they're supposed to." After he left, I called the company and was told that they charge $65 anytime they send a truck out for anything, including estimates. The tech told me that I could apply this $65 charge to a future tune up, however, when I called the office, I was told no. This is a shady company and I will definitely not use them again or recommend them in the future.

They seemed very professional and were very nice. When I told them I was just pricing units and shopping around. After that, he finished up and I never heard back from them. I called three times and finally they sent me an estimate but it was about 4x's more then others. I felt like it was not an appropriate estimate at all. I am not sure what happened because the company seemed like a good company to work with.

During the yearly check up of my central A/C, The HVAC provider I'd been using for 5 years found a leak in the A/C condensing coil. During the discussion about how to fix the problem, I had the uncomfortable feeling I was being fed bad information in order to sell me new equipment. Since the outside Trane compressor was only 5 years old, I looked on Angie's list for service companies who could provide me with equipment compatible with a Trane A/C compressor. Happily, that led me to Brown Service Company. The Brown rep, Tommy Woodell, came to my home immediately and provided me with a free consultation and an estimate for the cost of the needed repairs. Among other things, Tommy advised me that there was a Federal tax credit available for 30% of the cost (up to $1500) of any needed new energy efficient equipment. With that in mind, we decided to replace the old furnace and evaporator coil, as well as install a new return air source and grill. The old company I'd been using had also recommended an additional return air source, for which they proposed to charge $225. I liked Tommy Woodell's price better. Tommy simply gave me the new air source and grill for free! Since it only involved cutting a hole in the dry-wall and installing the new grill, Tommy said it was only about a $75 job, anyway. Tommy recommended a 95% efficient furnace and a suitable evaporator coil. Along with the additional air return, the whole job cost estimate was $6133. Two working days after I gave them the go ahead, the Brown technicians came to my home and installed the new equipment. The work was done in one day and the installers were as meticulous as any one I've ever had in my home, with regard to protecting the woodwork, carpet, and tile, as well as the clean up at completion. Also, the new return air grill was installed so carefully that no caulking or paint touch up was needed. A great job performed by highly trained folks. My former service company had estimated the cost of doing what Brown did for $6133 as costing $6480. Savings: $347. Buts that's not all. Their estimate was for an 80% efficient furnace, not the 95% efficient furnace installed by Brown. I'll save hundreds of additional dollars over the next several years on the cost of gas. But that's not all. The 80% efficient furnace did NOT qualify for the 30% tax credit, which the old company seemed unaware of, anyway. Total direct savings: $1847. For a $6133 job, that's quite a savings.

In the last couple of years I have been experiencing GFI interruption on various oulets inside my home, especially during heavy showers. Mike, the Browns service rep, checked all the GFI's, the breaker box and outlets both inside and out. He narrowed the problem to water getting in via the outside outlets which are 19 yrs old. He installed bubble covers and siliconed all 3 of the outlets and eliminated the problem. His work was done efficently and quickly, his demeanor was very professional. The only draw back to this service call was that Brown Services being a contract provider asks their reps to push service contracts for A/C units. While Mike was not pushy it did put me off a little bit since I had an electrical problem not A/C issues. Overall I don't believe I would call them back for another electrical issue. the service was good but it was apparent electrical is not the primary job for this company.

I have been using them for the last couple of years. They are going to come out in a month or so to do the spring overhaul which is part of the cost. I love them. They are the only people I use. If I have got to wait to have somebody to come out, I will wait for them to come. Their prices are good. They are on time. They get in, do the job, and get gone. I work out of my house and I don't like them lingering around, and they don't. They are in and out. They get it done and they do it right. If I don't like something about a company, I don't have them come back and I will have these people come back any time.

Their price was good. We apparently got a couple of people here to do the electrical work for us. The quality was excellent and they met our expectations. It was a one day job and the guy who came out was great. If we have that kind of project coming up in the future we will use their services.

I had an exceptional experience with Brown Service Company. They were very timely and helpful. I liked that they were very customer friendly.

From start to finish I was very pleased with the whole process--punctual, worked efficiently, and never appeared irritated with my various questions.(This is some times a problem as I am a woman--but I got no rolling of eyes, sighs, or sarcastic remarks). I will now be using this company to perform my yearly checks on my unit. I was extremely pleased and never felt like I was "being sold something". In fact a couple times when I asked if something else might need to be replaced they assured me not now. They solved my major problem with the smell of the attic coming into my house.

Found this company on the BBB listing. The woman who answered the phone was personable, friendly and professional. Mike showed up when scheduled. He listened to the symptoms I described and went right to his diagnosing. He upgraded one outlet from a 2-prong to a 3-prong and tried to clean up a breaker that was charred; he didn't have a replacement part with him, referred me to an electrical supply house. He is very experienced and knowledgeable about electricity. I was disappointed to have to pay over $224.61 for one outlet replacement and basically what amounted to an estimate for additional repairs which did not include/address additional capacity needs for a 3rd window unit a/c.

I have a maintenance agreement with them for air conditioner and electrical needs. The cost listed is for the year.

They are really good. We went through several companies before we found Brown, and they are the best!