RICHARD WILLIAMS & ASSOC

Small roof leak was repaired

awful , not used

unknown

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See above. I didnt use them. I guess they were set up to get in and get out in order for it to be financially profitable for them. I just wish they had told me that before I wasted a couple of months of my time, instead of telling me why i couldnt do the things I wanted, explaining that if they repaired it the way I wanted, I would not recoup my money from the sale of the house. Not what I was wanting from them.

The first call we got woke us up at 7:05 AM. I was basically unable to understand the person on the phone, but we made arrangements for an estimate. The person later left four messages on our answering machine and I was unable to understand a single word of any of them. When we got the estimate, the costs for the repair and the ventilation were not quoted separately as we had asked several times. We opted not to have this company do the work for us as we were concerned about being able to adequately communicate.

The roofers were excellent. He was here when he said he would be. He did what he said he would do. As far as coordinating the project, they weren't quite as good, but the roofers were great.

1333999476Q0100630

The shower looks amazing! Richard Williams was willing to work with us to find great tile options within our insurance estimate. The subcontractors were very punctual each morning and did a great job of cleaning up after themselves at the end of the day.

I had such a great experience with this company. First, I thought that the price was reasonable for all of the work he did. Second, he was highly recommended to us. Third, he was puntual and accountable in all facets of the work. He matched the paint to our dining room so well, that you could not tell that we had water damage in the living room.

This contractor, by his own admission, runs 30 or more jobs simultaneously. Thus it is physically impossible for him to actually supervise the work. While he charges 15% fee for his services, in fact he is not checking the quality and timeliness of his subcontractors. Some of the subcontractors had further subs, which was undisclosed. The 15% is essentially just a finders fee, because it was entirely up to us to inspect the work, and deal with the actual workmen when the job was done negligently. The work was never completed, and much, although not all, was done so poorly that we subsequently had to hire other companies to complete it. Mr. Williams is personable and clean cut, and he comes across as an upstanding, successful business man. Unfortunately, in our case, he failed miserably to actually deliver the contracted services, even in just a barely competent fashion. Nothing he did for us was high quality or even good quality. The insult that he personally added to the injury, was when we politely complained, he was haughty, defensive and he actually blamed it on us! It was worse than shocking, it was like being swindled. Undoubtedly he has some satisfied customers, but you have to hope that you are one of the 30 jobs that gets a good crew and not a bad one. The lack of transparency, the inaccuracy and sloppiness in the estimates he provided also contributed to our horror at ever having anything to do with this man again. He was not responsive to our calls and if he answered an inquiry in time to direct the workmen, it would take so many days, that the workmen would have proceeded on their own, often incorrectly. The subcontractors also ran several jobs at once, and often worked only part of a day, or with part of their crew, which was shuttling between our home and other jobs. Mr. Williams never took care of us, to make sure the job got done. No one deserves to be treated the way he treated us.

Work was completed as per contract except, when finished, I asked the brick mason is he had applied sealing, and he replied he did not know about sealing and, as it was raining very hard, seal could not be applied/would not dry. When I received the bill of June 2, I called Mr. Williams to ask if Prime-A-Seal had been applied and he said he would have to get with the brick mason. When I had not heard from him, on June 6 I sent a letter to Mr. Williams asking for clarification as to whether or not Prime-A-Seal had been applied. I have not heard from him. Also, there are splotches of pink mortar on the patio and some dry mortar was left in the driveway, some being dumped in my flower bed.

They were great to work with; showed up when they said they would and were very courteous at my house. I would highly recommend!!

They were $50 less than another company and did a wonderful job.

Excellent workmanship, prompt response to all calls. Could not have asked for better service. I highly recommend this company.

Richard came out once to give the original estimate. He was timely and professional. He came back promptly a second time after we had more leaking, to add to the estimate for the additional work. He apparently has a large crew and I felt he could have completed the work very efficiently.