About us
Business highlights
27 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Senior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
4.871 Reviews
Showing 26-71 of 71 reviews
Wayne C.
01/2011
computer repair
+ -1 moreFor the December 11, 2010 service, Kahn explained the work performed and I did not have any noticiable problems with my computer until February 25, 2011. On March 1, 2011, the technician, Matt Murphy, discovered that the problem was due to the configuration of the Rebit software that PC House Call had installed during the December 11 service. Although software installed and improperly configured by PC House Call caused the problem with my computer they charged me an additional $48 to correct the problem. The technicians were responsive, punctual and professional. The ratings apply to the company management and business practices.
Description of Work: On December 11, 2010, the technician, Kahn Knight, performed general cleanup/updates on my desktop and laptop. An external hard drive was added for backup of my hard drives along with the backup software Rebit. I also purchased Mozy for additional backup and Avira for virus protection. He also re-partitioned the laptop hard drive to improve efficiency and installed the aforemetioned software on the laptop. I called PC House Call on February 25, 2011 and left a voice mail message but did not receive a return call. On March 1, 2011, I contacted PC House Call due to extreme slowness in regard to accessing the menu for deleting, saving and copying files on my desktop. I had not attempted to use this feature on my computer until the February 25 date after the service on December 11, 2010 and therefore, did was not aware of the problem until February 25. The technician sent by PC House Call was Matt Murphy.
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$550
Response from 360IT
Michael B.
01/2011
computer repair
+ -1 moreI was very pleased with the result, as I had expected that I might lose some or all my data. I was very pleased with the knowledge, capability, and helpful attitude of the representative who performed the work and provided me with specific procedures and phone assistance in accessing the salvaged data from my replacement computer.
Description of Work: Representative analyzed computer failure to start up and/or access the internal hard drive. Computer was several years old, and due to be replaced, so representative enabled me to save all my data on the old drive by physically removing the drive from the computer and reinstalling it into a separate enclosure, enabling it to be connected and accessed like an external secondary drive from my new replacement computer via USB connection.
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Yes, I recommend this pro
$90
FRANCES C.
01/2011
computer repair
+ -1 moreEverything went great! Dustin was really helpful and very patient in figuring out all of our issues. Everything was resolved and works perfectly. Very professional and answered all my questions. I've used this company before and they have been great every time. Prompt too!
Description of Work: We had issues with a very slow computer, wireless connection problems and two printer issues.
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Yes, I recommend this pro
$392
Martha Lee T.
01/2011
computer repair
+ -1 moreSee above , that is the whole story.
Description of Work: Laptop Installed new virus protection and fire walls. Cleaned everything (defragmented, etc) Showed me what to do on lap top with minor problems when typing and cursor skipping everywhere, (bascially a operator error). installed new virus protection that was free and if you want to upgrade can go online and do so. So far so good. The protection system I had was taking up too much room . Desk top some kind of tube things (as you can tell I am a real computer geek) were leaking, he showed us and there was no doubt , bulging and leaking . Suggested we get everything on there downloaded to our external hard drive before it went out completely. We asked lots of questions and he seemed to be very knowledgable. Hopefully I have read enough and so has my husband to understand if we are being totally BS'sed. But we have used this company before ( taken the unit to them to work on when we got a virus) to add memory and do some other things add USB ports etc and were very pleased with their work, efficiency, knowledge and suggestions. So far so good. We have used them two or three times in the last 3 or 4 years. First time had someone come to the house. Timely and very professional. Can't seem to locat the paperwork so not totally sure if it was June or July and the price was $100 or maybe a bit more but whatever the hourly rate was . There were no surprises in the charges, we knew what to expect and that is what it was. Bottom line we like this company and have no quarrels or problems with them.
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Yes, I recommend this pro
$100
Response from 360IT
Elizabeth O.
12/2010
computer repair
+ -1 moreThey are very professional. They come in and they don’t waste any time. They listen to you. They work by time. So, however long they are it takes them to solve whatever problem you have, it is how they bill you. They are very good about billing you according to how much time they work. I think that they are little expensive. They come to your house or you can also take your product to their location.
Description of Work: PC House Call serviced my computer about six months ago.
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Yes, I recommend this pro
$100
Kathy O.
12/2010
computer repair
+ -1 moreTechnician Matt Murphy came even earlier than expected (I received a call asking if that was okay). He found the problem in the anti-virus program; got rid of all the problems caused by it; explained several different anti-virus programs I could use; I selected the one I wanted and he installed it immediately. My computer has not run this good in years. Matt was fun to work with and he explained everything he was doing and why he was doing it. He made sure I understood the new software he loaded; and he answerd all my questions. I've already recommended him and this company to a friend of mine who is having problems with her computer. I felt the price was very fair for the amount of work done. I am completely satisfied.
Description of Work: I was having trouble with anti-virus software causing problems to the point I could not even get a proper start-up on my computer.
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Yes, I recommend this pro
$193.23
Linda C.
12/2010
computer repair
+ -1 moreAfter a comprehensive diagnostic on both computers, we learned that my husband's PC was about to fail. Mine, on the other hand, is now performing better than ever. A lot of unnecessary stuff was removed, a new very inexpensive virus protector was installed on our two PCs and our laptop, and a new back up system was recommended. We have a couple of recommendations for replacing my husband's computer which we will do right after Christmas. Our networking system had stopped and the technician fixed that. We intend to subscribe to their monthly service. This is a highly competent company--from the person who answers the phone to the in-house support people to the house-call technician. We feel like we have finally found--after several years of picking the wrong person--our perfect solution. They deliver and the price is worth it.
Description of Work: We have two desk top computers, neither of which was performing well and our networking system had stopped working.
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Yes, I recommend this pro
$370
Jack R.
12/2010
computer repair
+ -1 moreThey were really good. The price he charged was good. They were able to do the work and did not give any excuses. They stayed open late for me. They could not recover the complete data though. They gave a lot of information as well.
Description of Work: I used PC House Call twice. They don’t do home calls, and I had to take my computer to them. I have an old iMac and most people do not know how to fix it. It had crashed and he was able to recover data from the hard drive and put it on the DVD.
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Yes, I recommend this pro
Response from 360IT
James D.
12/2010
computer repair
+ -1 moreWas courteous and answered all my questions. I will use again if need arises.
Description of Work: Computer picked up a virus which I could not remove. I called their office that afternoon and within 30 minutes they had dispatched a technician. The Tech promptly diagnosed my problem and located it and removed. Did additional overall cleanup for me and installed a new anti virus program for me. Was courteous and answered all my questions. I will use again if need arises.
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Yes, I recommend this pro
$166
Veronica B.
11/2010
computer repair
+ -1 moreDustin Strain was diligent in locating the issue (which our internet provider had misdiagnosed). And was patient with me even though I didn't know a lot of the necessary password information! He answered my questions in a manner I could understand and was willing to explain as much or as little as I wanted to know. He reprogrammed our system to make it easier to access the wireless internet in case we have future issues.
Description of Work: Diagnose issue with the wireless internet; replace router; connected all other computers to wireless (he was willing to explain how to do this or he offered to do this himself - which is the option I chose - but I appreciated that he was offering me a chance to save extra labor expense).
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Yes, I recommend this pro
$232
Michael K.
11/2010
computer repair
+ -1 moreThey did a good job. Dustin Strain was the person who fixed the computers.
Description of Work: They did some diagnostic work on our computers. They also cleaned them up and updated the security program.
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Yes, I recommend this pro
$187
Nathalie-Nhu H.
11/2010
computer repair
+ -1 moreAfter speaking with Ryan on the phone i can tell that they were great at communicating what was going on with the computer and their expertise in computers was evident. I inititally dropped off the CPU at the office in Richardson for a diagnostic and they solved some problems there but it really was a situation where they had to bring it back home to finish the job so they scheduled me with Khan from 1-3. *It would have been nice to know that the window of time alotted is a window of arrival time, not just work time. **My time stamp shows the concierge called at 2:20 with his arrival. He promply started once he arrived and finished at 3:30 but the final invoice reflected his start time as 1:50 and finish time at 3:33.
Description of Work: They cleaned some bugs that were in the system, solved the mystery of multiple restarts/day due to heat sink overheating. They connected all peripherals including wireless printer (Installed the latest wireless drivers and re-established network connection to the existing wireless). Installed antivirusware Avira.
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Yes, I recommend this pro
$209.19
Response from 360IT
ZOI M.
10/2010
computer repair
+ -1 moreService good but took too long, over 4 hrs. Billing per hour.
Description of Work: change from abc to att Internet. wireless Internet
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Yes, I recommend this pro
$400
Response from 360IT
Joe H.
06/2010
computer repair
+ -1 moreI found out my laptop had a virus on a Saturday that prevented me from opening any programs or opening my web browser and also prompted me to purchase some ani-virus software. Luckily I researched the situation on my other computer to find out this was a virus trying to steal my information. I found PC-House Call on Angies List and gave them a call on Saturday morning - they provided me the option of bringing the computer in or having someone come out to my house. They were booked on Saturday already, so I setup an appointment for one of their techs to come to my house Monday evening. They provided a 2 hour window and the tech called 30 minutes ahead to let me know he was on the way. Nathan arrived Monday evening and after I gave him the background, he quickly went to work. About 1 hour later, the virus was completely removed and he went through my start programs to see if we could further improve the performance of the laptop. And finally, he changed the settings on my wireless printer which had been dropping from the wireless network - to a static IP address. Nathan was very professional and efficient. This was the first time I have used such a company and it went as well as anyone could expect. Nathan then gave me some advice on some other questions I had about upgrading to Windows 7, NAS equipment and computer performance - I will not hesitate to call PC-House Call to assist with these future setups and/or issues I have.
Description of Work: Had a virus removed from my laptop. Also had several programs removed from the startup of my computer to improve performance. In addition, had my wireless printer settings change to a static IP address so it would stop dropping from my wireless network.
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Yes, I recommend this pro
$130
SANDRA W.
05/2010
computer repair
+ -1 moreThe company called and told me when the tech was on his way. Allen Woodrum was courteous (made eye contact and shook my hand when I answered the door) and was very time efficient. In advance of his arrival I had unboxed the machine and had removed all the plastic and other packaging material and had it sitting on my dining room table. He had no difficulty getting it connected to my wireless home network which is via an ATT Uverse 2 Wire modem. He tested with me the printing, copying and scanning features and set up a folder on my desktop to make it easy to find any scanned documents. He also explained to me the difference between image and OCR scans. Because he finished this quickly I used the rest of my time to have him check to see if anything unnecessary was slowing down the startup of my computer. He quickly found two programs to turn off so that they don't open every time the computer is started, but are still available if I need them. He then showed me how to copy music from a CD to my computer, and how to "burn" a CD (yes, I'm one of those people who STILL didn't know how to do that....) When I pay for a service by the hour I want someone knowledgeable and time efficient, as well as personable. I got all three and will definitely use this service again, and will ask for Allen.
Description of Work: I called this company to come out and set up a Brother wireless laser printer that also scans, copies and faxes (model MFC-7840w). I had read online that some people who had purchased this device had a hard time getting the wireless feature to work so I decided it was worth it to me to pay someone to do it for me.
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Yes, I recommend this pro
$120
Norma T.
04/2010
computer repair
+ -1 moreI called this morning to get assistance with a Microsoft Outlook problem. My computer was freezing up whenever Outlook was accessed. The receptionist who answered my call suggested that Jimmie could likely fix the problam by remote access. He called me in about 45 minutes, diagnosed the problem as being related to the Kaspersky anti-virus software, and restored my Outlook application by installing the correct version of Kaspersky and removing unnecessary programs. I am very satisfied, and think the price is quite reasonable.
Description of Work: The technician (Jimmie) repaired an Outlook problem on my home computer.
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Yes, I recommend this pro
$44
Gary F.
02/2010
computer repair
+ -1 moreThey were of great help..cleaned up my problem with the internet connection..took my computer in and did a total clean up..it now runs great!
Description of Work: My computer would not connect to the internet and it was running slow.
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Yes, I recommend this pro
$108
BARRY W.
12/2009
computer repair
+ -1 moreIt went well. The performed tasks that other
Description of Work: set up network
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Yes, I recommend this pro
$300
MARIANNE S.
11/2009
computer repair
+ -1 moreThey sent someone almost immediately. Not only did the tech do what I asked, he performed several maintenance checks and updates that improved the performance of my computer. He did it very quickly, was obviously very knowledgeable, and answered all my questions in language I could understand.
Description of Work: Fixed issue on netbook where it would not connect to secure sites. Set-up router and configured it for WPA2. General maintenance and updates. Installed or updated adobe reader/flash, java, office 2007 compatibility pack.
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Yes, I recommend this pro
$100
LYN S.
10/2009
computer repair
+ -1 morePC House Call was dynamite. The guy was out the same day and he left me his cell phone number. I called him about an unrelated matter and he answered my question in like thirty seconds and they were able to resolve another matter. The service is great. They called back to check and make sure that I was happy. I would certainly recommend them.
Description of Work: PC House Call helped me with some computer repairs.
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Yes, I recommend this pro
$120
Sarah G.
07/2009
computer repair
+ -1 moreI didn’t want a major corporation for the repair job. I wanted someone who worked independently and was accountable. They had to order for the power supply, so the person from PC House Call came home, twice. I had to pay him twice for both the house calls he made. He was pretty quick. PC House Call was good; I would use them again in a heartbeat.
Description of Work: I used PC House Call for computer repair. I had them replace the internal power supply inside the CPU.
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Yes, I recommend this pro
$288
DALE C.
07/2009
computer repair
+ -1 moreHe was punctual and professional. He completed the job in quick time. The quality of his work was good and I was satisfied with his service.
Description of Work: I had trouble with my computer software and he came over and fixed it.
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Yes, I recommend this pro
$200
Susan G.
06/2009
computer repair
+ -1 moreIt did not go well. It took way too long to get someone to come out...then they called that they would need to come a different day...then they were quite late when they finally managed to come at all...then the service tech had a sour attitude...spent hours working on the laptop...wouldn't communicate when I asked what he was doing...he just kept saying "checking", "running programs", etc...and then finally told me I'd need to call Sony to get the problem fixed and left me a large bill...for nothing! I did get Sony and over the phone they did more that PC House Calls...and then sent someone out. The laptop still wasn't working correctly though and I am so happy to have found PC Momma on your site...she was perfectly incredible. This was not the first bad experience I had with this company...I've used them for several years and have gotten increasingly frustrated with their long wait times, slowness upon arrival, late arrivals, and seeming total incompetence...incredible.
Description of Work: Needed repair for laptop that wasn't responding, was cutting out in middle of projects and was going way too slow...and external mouse was not working
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$250
Response from 360IT
Norma T.
05/2009
computer repair
+ -1 morePlease see description above. The computer is performing beautifully now.
Description of Work: Our desktop computer had a virus. We called PC House Call after consulting the list, and scheduled an appointment between 9am and 11am. Allen arrived shortly after 9. He spent almost 2 hours purging our operating system of malware and installed a better virus protection system (about $70 of the total, can be installed on three computers).
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Yes, I recommend this pro
$280
Michelle H.
03/2009
computer repair
+ -1 moreI chose to take my computer to them and they had it fixed in a couple of days. They fixed everything as well as cleaned it up and did some basic maintenance on it. I thought their pricing was pretty reasonable.
Description of Work: I hired PC House Call to fix my computer.
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Yes, I recommend this pro
Contact information
811 S Central Expy Suite 345, Richardson, TX 75080
http://www.360it.comService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales
FAQ
360IT is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
360IT accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 360IT does not offer free project estimates.
Yes, 360IT offers eco-friendly accreditations.
No, 360IT does not offer a senior discount.
Yes, 360IT offers emergency services.
No, 360IT does not offer warranties.
360IT offers the following services: We service all your home and business computer needs! We offer onsite support as well as remote support. We specialize in removing virus, general troubleshooting, wired and wireless network installation and support, new computer data transfer and set up, and much more!
Contact information
811 S Central Expy Suite 345, Richardson, TX 75080
http://www.360it.comService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PM