Texas Star Roofing Inc

Fine work overall.

Very professional experience.

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Lee Williamson is recommended by a top Ebby Halliday realtor in Preston Hollow. We used Lee to replace the roof of a home that we recently purchased. His crew finished the entire job in 2 days. The work is neat and it is now June and we haven't had any leaks. This company is extremely reliable and responsive. We had new windows put in upstairs in our dormers that weren't put in correctly. Lee came back to us last week with a carpenter and fixed the windows so they wouldn't leak. This job was done perfectly in one day. This is the company to use if you need a roof. They are top notch.

Adjusted pipe, but used tape that did not meet code.

We had a quick response from our first contact. They came out to look over our roof and we received an estimate shortly afterward. The price seemed high, but we decided to go ahead and use this contractor. The work was performed and they explained what had been done when the job was complete. They showed us the old flashing that had been trimmed and as a result, probably allowed water to get under the roof. We have not had a heavy rain since the work was done and cannot be sure that the problem is solved.

I called for a quote on Friday, Jan. 22. The salesman gave me a quote on Monday, Jan 25th. The roof was completed Jan 26. The salesman, Jay Williamson was great to work with...he coordinated everything and was prompt in returning phone calls.

From estimate to beginning work it took only a week or so. Jose was scheduled to come on Monday, but came at 9:00 am on the Sunday before while we were away at Church. He came early since the weather was good that day and he wanted to make use of it. He and his helper worked continually, except for a lunch break and completed the work by 5:30 pm. The work looks very good and very professional. He took great care to match the paint. I am generally very pleased with how the whole experience went.

Two service people came on time and found the problem immediately after I explained to them about the situation. Them claimed that they only use the best commercial quality of sealant to seal the leak. I believe it is true. They are responsive and professional.

They were okay. After they finished the work, we had some more leaks. So, they came back and did the work. However, we are still having problems with the roof. Hence, we didn?t have a great experience with Texas Star Roofing. We feel that in spite of spending $3000 for the work, we still have some leaking problems. So, we are disappointed. Texas Star Roofing gives six months warranty on the work done by them. When we had the problem, the warranty had expired. We feel that they are overpriced too; we don?t have frame of reference to compare their prices. We only got the roof patched in places and we feel their prices were not worth the work. They responded to our needs but they failed to fix the leaks in the roof. We don?t think we?d use them again.

Very good, honest, and got the job done in a timely manner. The pricing was also reasonable.

HAD EIGHT COMPANIES COME AND GIVE ESTIMATES. OUR INSURANCE COMPANY AT FIRST DENIED THE CLAIM BUT AFTER LEE WILLIAMSON OF TEXAS STAR ROOFING WENT UP ON THE ROOF WITH THE ADJUSTER AND SHOWED HIM THE DAMAGE THE ROOF HAD INCURRED,THE INSURANCE COMPANY AGREED TO HONOR THE CLAIM SAVING US THOUSANDS OF DOLLARS. WE WERE EVEN ABLE TO ADD THE RADIANT BARRIER AND SOFFIT VENTS. MR. WILLIAMSON WAS RIGHT ON TIME AND MADE SURE WE WERE INFORMED OF ALL GOINGS ON. THERE WAS SOME SCUFFS OF THE PAINT AND AN ACCIDENT IN THE FAMILY ROOM CEILNG BUT ALL WAS REPAIRED IMMEDIATELY AND WITHOUT COMPLAINT. THIS IS THE WAY A CONTRACTOR AND ROOFER SHOULD OPERATE!

The appointment and work went great. I reserve comment on quality until it rains but the repair looks solid.

He was a pleasant and enthusiastic person. He was prompt. He came out when he said he would. He got the work done in the allotted time. I was very pleased with the work.

Texas Star Roofing had the lowest quote of the three companies we called. They promptly set up an appointment to quote the job and they showed up on time for the appointment. They explained the entire process, from order and delivery of the shingles to filling out the forms for the insurance company. The workers showed up about 7:15 each morning and did not leave until after 8:00 PM. The first day, the workers didn't do a great job of cleaning up (coolers on the front lawn, garbage can left out, extension cords on the roof...), but they cleaned up pretty well on the last day of the job. The job took 2 1/2 days. The job took a little longer to complete than expected because two of their workers were out sick

It was great. They showed up when they said they would. Worked through till a thunder strom with lighnting drove them from the roof. Came back after the storm and finished the job early the next day. Clean up was wonderful. No shingles or junk left anywahere.

I filed a negative report on 5/30/09 covering the work they performed on 5/29/09. I advised Texas Star Roofing, via fax, that I had done so. The owner call be the same day. We discussed the issues and he offered to perform the additional work that I was expecting at no cost to me. I accepted the offer and they promptly completed the additional work to my complete satisfaction. Resolution of the issues was handled promptly and professionlly and I will use Texas Star Roofing again the next time I have a need for there services.

Called them for a quote after seeing the great work they were doing on my neighbor's roof. He came out the same day, and encouraged me to call my insurance company. Insurance adjuster came out and agreed we needed a new roof. I mentioned Texas Star and he said he had seen that they do great work. Called them back, they agreed to put it on for what ever the insurance company would pay. Since we had an active leak, they bumped us up to the front of the line and in less than a week, we had a new 30 year roof for no money out of pocket. Couldn't have been easier, and the roof is beautiful.

They performed the work exactly as outlined on their estimate. They were easy to work with and did a great job cleaning up.

We didn't end up hiring them because my husband balked at the $250 minimum for repairs. But I realize that there are reasons for this minimum and I don't think it's out of line. I would definitely call them again for roofing services.

Texas Star Roofing provided not only the lowest priced estimate for my roof fix, but also a competent team of guys to fix the job. Eddie and his team were thorough, efficient, and got the job done in one day. It's hard to fix someone else's mistakes, but Eddie and his team seemed to do an outstanding job. The true test is after a few hard rains! (Will update this review if things change after a few rains.)

They gave me a quote, and in the process suggested I contact my insurance company to help pay for it. He said he would do it for whatever the insurance company paid. They had it done in less than a week later. Great crew, great cleanup, easy to work with.

Lee visited the house the day after I called and inspected the roof. He advised me to contact my insurance company and request an inspection for damages. The claims inspector arrived several hours early but Lee was here shortly. He worked with the inspector, and later his supervisor, for several hours. They agreed the damage was serious and the roof would have to be replaced. Over the next few days, Lee worked with them in reaching a fair amount and payment of the full amount due without any amounts held back. Lee stayed in contact with me, delivering the materials and advising of delays due to weather. Once they started the work progressed quickly. They replaced 2 rotted soffets at no extra charge and cleaned out gutters in low places. The amount of waste materials was great and they cleaned up and disposed of it very well. They noted birds in my chimney and installed a chimney cap at cost. It was a real pleasure working with them.

THE PEOPLE THAT HELPED DO THE ROOF DID A GREAT JOB AND FINISHED EVERYTHING ON TIME. THEY CLEANED UP AFTER THEMSELVES EVERY TIME AND THEY DID A GREAT JOB ON THE ROOF.