Texas Star Roofing Inc

I was experiencing a small leak around a waterheater vent. On Saturday, I called Texas Star Roofing and explained the problem I was having and asked that someone come out and find the problem and do a general inspection on the roof. The receptionist took the information and explained their pricing policy and minimums. There was a minimum of $250.00. If the estimate is below the minimum, that is all you pay. She said that I would be contacted that day by someone to setup a time to come. I didn't hear from anyone until the the following Thursday. We scheduled the work to be done on Saturday afternoon. The roofer called Saturday afternoon and arrived within 30 minutes. He was professional and did a thorough inspection and told me of his findings. Since it was a small job and he had what he needed, he completed the job on the spot. Overall, I did think that waiting five days to be contacted to schedule the work was excessive, but was a good experience, and I would use them again.

I worked with them because they were the highest rated roofing repair company that was on Angie’s List. The guy they sent out knew what he was doing. He did an outstanding job. He was very responsive and courteous. He performed in a very satisfactory manner. I think I spent around $1500. I am not sure if the price was competitive. I would use them again in the future if necessary.

The tech was there to do the repair on time. It did take him quite a bit of time to do it. It involved removing the skylight and cleaning the surfaces. He then place the sealer on the skylight and the roof mount, reinstalled the skylight and secured with drilled screws (unlike the roofing nails that the previous roofer had used). Considering the skill and the time spent doing the work, perhaps the $250 was not too much after all. Hey! we learn each day, right?

I signed a contract with Texas Star Roofing, Inc. on 11-08-2011. The work was completed on 11-21-2011 and there are no leaks, hopefully the new roof will hold up over time. Lee Williamson (the owner) is a gentleman and honest.

It went great! My wife and I selected Texas Starr Roofing because Jay Williamson gave us good information about what needed to be done and how it might be accomplished. He seemed the most professional of the roofers we interviewed. His crew did a great job. Things happened just like Jay said they would. Along the way, and especially afterwards, they really cleaned the place up.

Contaced Texas Star in June to get an estimate and extent of damage. Their rep (Jay) came by the house along with the insurance adjustor and stepped me through the process and showed me the extent of damage. Jay was great through the whole process and helped me out with my insurance company. I had to reschedule the roof installation and it wasn't a problem. The guys showed up early on installation day and worked till around 7pm to get the roof completed. They came back the next day for cleanup and some gutter repair. The roof looks great and i would recommend them to anyone.

Started off well with the initial conversations, but ended poorly when the technician failed to show up for the estimate.

We had an excellent experience with Texas Star Roofing. After the spring storms, they replaced our entire roof, our gutters, our garage door, closed in our skylight for us, and added much needed attic ventilation including a ridge vent system to our home. We collected bids from 4 reputable roofing companies (top Angie's list rating and long BBB history without complaints). Texas Star Roofing made the most competitive offer for the services we needed. All work was completed in a timely efficient manner. The TSR team cleaned up well after themselves when the work was complete. They completely covered our pool and our landscaping. We were happy with our decision to use TSR. We would recommend them and use them again.

I contacted Texas Star Roofing because I needed to have roof repair work due to a home inspector's findings in order to sell a home. Texas Star was very friendly on the phone. They showed up on time for both the estimate and the repair work. I received the estimate promptly (within a day or two after the estimate is what I remember). It was a very straight forward process and they made things easy for me. I was glad I hired this company and would definetly hire them again for any type of roofing repair work.

The representative was very friendly. However, he insisted at first that our existing roof was a GAF 3-ply, which I told him was incorrect. He kept insisting he was right. Finally, on closer inspection, he conceded that it was a 2-ply roof. More importantly, the Texas Star rep insisted that there was severe damage to the roof because of the hail, and that it needed to be replaced, which would cost roughly $40,000. He marked some of the shingles and insisted that they were badly damaged. He was very adamant that the roof was no longer viable. The Texas Star rep wanted to be present when the insurance adjuster came to inspect the roof, and we coordinated with him so that he could be present. The insurance adjuster, however, said that there was no damage to the roof which would require replacement of any shingles. The Texas Star rep turned to my husband and said that he was "hoping" the insurance adjuster would agree with him. The Texas Star rep no longer insisted that there was a need to replace any part of the roof; he simply climbed into his truck and drove away. A few days later, a rep from the second company inspected the roof. We didn't tell him anything about what had happened, but he reached the same conclusion as the insurance adjuster -- that there was NO damage to the shingles. We were shocked that Texas Star insisted that we had to make a $40,000 repair when there was apparently no evidence supporting that claim. We won't call them again.

The preliminaries are just terrific. Aaron has been very helpful. He had all my answers very clear. He was very good and thorough when it came to his inspection.

Called to get an estimate and Texas Star called back with the honest statement that they were very busy and it would be a few weeks. I appreciate the honesty and the quick response!

We asked TSR for an estimate to replace our damaged roof. Jay Williamson came out and gave us a very thorough estimate and suggested adding a roof vent as we did not have one. I appreciated the professionalism. We ended up with a different company due to a slightly lower price and they were able to fix it in a faster time frame. Jay had said 2 weeks. However, I would consider Texas Star roofing again.

These guys were on time, kept appointments, made the repair, explained it all and were great. A leak that we have had for years was finally fixed. We had the original roofer out three times and it was never fixed. This repair was done right and the leak is gone.

Called on late Tuesday evening, was contacted by the representative early Wednesday morning. The representative came out that same morning and preformed repairs to severals areas on the roof. The indivdual was professional and courteous , performed repairs quickly. I would use this company again as well as recommend them to friends and family.

Got quote, accepted quote, supplies delivered, work done, clean-up done. Excellent work, very professional and clean-up great.

Jay was very courteous and professional. He kept his appointments and always returned my calls promptly. The quality of work was excellent and he worked well to meet my requirements. The materials used were of high quality unlike what you might find at some large home improvement stores. The crew painted the soffit vents to match my house paint - I provided the paint. Everything was cleaned up after the work. We have had several extremely windy days and a couple of rain storms since the installation and I did not see any signs of leaking after inspecting the vents in the attic. I'm much more comfortable having a roofing company install the vents instead of other companies in order to make sure there are no leaks after the installation. I'm happy with the job that Texas Star roofing performed and would recommend them to friends.

The technician showed up and did the work as expected. Did a very good job.

Jay Williamson examined the roof, and interior and prepared a comprehensive estimate. We received a professional contract with insurance certificate. Jay answered my questions directly with no double talk or handwaving. When I gave them the go ahead, they started on the day we agreed upon, and when I got home from work the job was completed, all debris removed and the grounds completely cleaned. The painting subcontractor was prompt, masked and draped extensively, and completed his work also in one day. End result: new roof, ceilings repaired, job left clean. On time, on budget. No hassle. Use this company; you will not be sorry. By the way, I am a construction contractor; a good roofer is hard to find. These guys are pros.

Everything went smoothly. The office and workman replied to messages in a timely fashion and the work performed in a timely manner.

It was perfect. From the bidding process to the completion of the work, 100% professionalism. It was a delight working with Jay and the bid was very fair and competitive while the work was exceptional.

We discovered a leak in the ceiling in a bedroom closet. I had used this company in the past and had a good experience with a roof leak repair. (I had found them on Angie's List). On that occasion two men had replaced a couple of areas of shingles that were the source of the leak. They spent about an hour and did the work for the company's minimum charge. As consequence, this time I knew going in that this company charged $250 to show up. If the repair can be made for that price, they fix it or give you an estimate for what the total job will take. When the two men came to find and repair my leak, they said it was a flashing problem and replaced some flashing in the area that was the cause of the leak. This procedure took about 10 minutes. They also said I had four or five other areas that needed to be treated in the same way. I asked if that would be part of the minimum $250 and was told that it would be an additional $250. Realizing that it would probably cost me as much to have someone else come out to do the repairs, I consented. The balance of the work took less than 1/2 hour to complete. So, although I knew and authorized the amount of the repair, I felt like I had overpaid for less than an hour of work and less than $50 in materials. Certainly, this experience did not compare favorably to the first time I used this company.

Everything went well. They are very busy, but came out within the timeframe they said they would come out and did the work at the price estimated.

I called around 11 a.m. to ask for an estimate and two gentlemen were at my house before 3 p.m. that afternoon. I showed them the area that was leaking and they took care of it. Since the charge was a $250 minimum they checked the rest of the roof for damage and caulked the tops of several vent pipes. Prompt, professional, and courteous.

Excellent workmanship and by highly qualified staff. It was a pleasure doing business with this company. I'll need an entire roof replacement over the next couple of years, and Texas Star Roofing will be the first company I call.