Texas Star Roofing Inc

Description of Work: Replaced several shingles that blew off in wind storm. Were able to come out the next day, no issues, did a great job.

Description of Work: I needed a roof inspection following the recent hail storms. Upon calling I spoke with their receptionist/office manager who was polite and professional. She asked me several questions and ensured me I would hear from a crew manager quickly to schedule an inspection. I never heard from anyone.

Description of Work: A swaying tree branch had caused a hole in a roof tile that would have definitely caused water leakage over time. I called Texas Star Roofing since I had used them once before with very satisfactory results. Jose came out promptly, assessed the problem and went about replacing the affected tiles professionally and efficiently. He also took the time to explain the various quality issues associated with different types of tile which I found very helpful. Texas Star will continue to be my "go-to" roofer in the future.

Description of Work: inspected a roof on a potential home purchase, I did not buy the house

Description of Work: replace ridge cap shingles blown off in storm

Description of Work: Please do not list Texas Star Roofing as No. 1 on your published list. They are far from it. I called them to set an appointment to check the job, but did not get a call-back until a week later. When Jose finally arrived, he only gave a bid to repair not replace the roof. The job has not been completed as it is my church and requires church board approval.

Description of Work: Replaced damaged plywood and shingles. Gordon

Description of Work: I called the company and set an appt for Thursday at 10am and they did not show for the appt.

Description of Work: Roof leak from vermin eating vent stack boot.

Description of Work: Repair roof damage, lost shingles, from storm.

Description of Work: I made an appointment for an estimate on roof repair. The company representative didn't show up or call. Update: Last month I rated this provider "F" based on a "no show". Since then a representative called to apologize and re-schedule our appointment, but by that time we'd already selected another roofer. I upgraded the rating to "C" since I've at now gotten a phone call and apology. I know that everyone (even me!) sometimes misses appointments inadvertently.

Description of Work: A new roof was applied after there was damage created by a hailstorm. Mr. Williamson was very sensitive to my requests and replied promptly to my questions. He worked very professionally with the Insurance company. He willingly provided references and the paperwork concerning the reliability of the company. The job was done quickly and the clean up was done quite well. He was willing to drop off samples and even helped me remove the window screens.

Description of Work: I called this company on approximately September 15, 2009 based on their rating and also called another company to get their estimates of getting about 3 leaks in my home repaired. I was told when I called that they were running behind at the time and someone would call me to let me know when they would be able to get out. After about 2 days I received a call from Eddie and he came by and inspected where water was leaking into the house and went about repairing. He said there was a year's guarantee and if I experienced any further trouble to call them back. Approximately October 13th these places were wet again so started calling to get Eddie to come back out - after sitting around for 2 days not receiving any call as to when he could come back - I called back a few times to get an update - I did not hear back for 2 days and Eddie came back out and did more work on these same leaks. On October 27th I had to call again as the leak in the gym area was leaking once again - I was told by the person answering my call that she would call Eddie immediately and let him know - this was approx 9:15 am and at 12:00 I had still not received a call as to whether he was going to get out or not - at 3:00 pm I was told finally that Eddie does not call until he is basically on his way - but would give approx 1 hour notice. He never called me that day and I gave him until 3:00 pm the following day to call and finally called back to the office to see where I was on his list - it is 4:30 and I am still waiting for his call. This company needs a better system to inform the customer as to when they can expect someone at their home - I cannot plan to go any where or feel like I can be away from my home for more than just a few minutes for fear of missing an opportunity to meet the repairman - thus getting back in line and starting this process over should I not be in close proximity. Then on top of that I still have leaks and this will be the third time coming to my house - if they do get here.

Description of Work: Put new roof on house