Saela Pest Control

Excellent service

They are awesome.

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They are really very good. I find them to be very polite and eager to come out whenever I need them! They are very flexible with schedules and needs. I also like that they use 'green' chemicals when treating the house. This is important to me because of my children. I will definitely be recommending them to anyone!

I was out of town and got a call from my husband that a pest control guy showed up. First he knocked several times on the door and then rang the bell repeatedly while he was on a conference call in the middle of the afternoon which sent our dogs into a barking frenzy. We both work out of the house. He said 10 minutes later when he got off his call, he opened the door and saw a guy with a truck parked in front of our house. He had connected his hose to our spigot on the front of our house and was filling a large tank on his truck. When he approached the guy and asked him what he was doing, he said, oh, you're home. I'm here to treat your yard. My husband explained to him that we have a pest control company and we recently had the house treated and we didn't need his services. My husband then asked the guy why he was using our water and he said that he needed the water to treat our yard. Again, my husband told him that we didn't need pest treatment. My husband also asked how big the tank was that he was filling. He said he didn't know and thought it was 50 gallons. My husband said it looked to be about half-full. I'm angry that a complete stranger decided to help himself to our water for business use! That is stealing folks. Water rates in Austin are outrageous and getting more outrageous every day. It's one thing if a house is on fire or we have an authorized contractor here doing work that needs to use our water. But for a stranger, who for supposed business purposes not connected to us, walks up to our house and helps himself to our water is unbelievable!

Do not hire them. Shady all the way around.

The same day I signed the electronic contract I was to receive a copy via email. On day three (Saturday) I still hadn't received it, so I called the office and the office assistant did email me a copy. I didn't feel comfortable going into this agreement so I decided to exercise my three-day right to cancel. I called and told the office assistant I would like to speak to someone so I could cancel the contract. She told me she couldn't help me, but she would have someone call me back who could. I never received a call back that day. I sent a reply email to the company which bounced back advising it was not a monitored inbox and to please call the office. I couldn't get another answer to my phone calls the rest of that day. I also filled out a form online at Edge Pest Control via the “contact us” link hoping to reach them via that route. I never did receive a response to that. I was finally able to reach the sales manager via his phone to advise him of my decision. He advised me he was a part owner of Edge and would appreciate it if I would reconsider. I advised I wasn't sure that was the correct thing for me, but I would think about it for a short time that day. I decided that it was indeed in my best interest to cancel. As the three-day time limit was almost up I wanted to make sure I was on record with my decision. However I wasn't able to reach the sales manager by phone again. So I decided to hand deliver a letter to him at the office that day. When I walked into the Edge office and introduced myself, I was abruptly told by the office assistant that it was then "after hours (as they close early on Saturdays) and I wasn't welcome in their office." I quickly tried to explain that I'd just like to drop off a letter to the sales manager. The office assistant rudely refused to accept my hand delivered letter adding that she had already told me on the phone someone would be contacting me. She insisted the only chance I had to get my letter to the sales manager would be to mail it to him at the address of the office I was standing in and they would then forward it to the sales manager's P.O. box for me--I could not leave it with her for delivery. She said the sales manager I spoke to was not a part owner of the company, nor her boss, and that he didn't even work out of that office. When I expressed my disappointment at the unprofessional customer service, she quite rudely said, "I don't care what you think," and quickly ushered me to the door with a final very sarcastic, "have a nice day." By far the rudest most unprofessional company representative I've ever encountered. The initial Sales Rep I spoke with was a very nice amicable young man and I enjoyed talking with him; but I also felt he had been well trained in the art of high pressure sales techniques. I was most impressed with the technician that performed the initial service. He seemed to be a very honest and hard working young man and did a very thorough job. On a positive note, I was able to cancel by paying the contracted $60.00 early cancellation fee.

While I was eating dinner with my family, a sales person knocked at my door. First off, there are many no solicitation signs posted at the entrance to the neighborhood, but that didn't stop them. The salesman, Hector, told me that he was providing pest control to one of my neighbors, and named him by name, and then told me that the neighbor wasvery happy with his service (I later found out that this was not the case) and that Hector was hoping to get several more neighbors signed upso that they could "treat the whole area to provide better pest protection." A little bit of back story: I had a previous pest control company who had been regularly treating my house. I had been having several bugs, but overall I wasn't looking for new pest control. When I told Hector about the pest control I currently had, he was very pushy to try and get me to cancel with them. Hector spoke at me for about 30-45 minutes about what 'they' could do for me. While I was standing there talking with him, I notice one of their technicians has walked over to my neighbors hose, and is using my neighbors water to fill up the large tanks in his van. I finally agreed to have the technician come out the next day to treat my house. Hector pulls out an iPad and starts putting my information into it, and asks me for a credit card. I told him that I wasn't going to pay for the service before they did it, and Hector agreed to have the technician get the credit card info the next day. Hector was very specific that the first treatment was a 'TRIAL' and that after the trial, regular treatments would occur every 3 months. He has me sign his iPad with my finger, and tell me that I'm agreeing to the TRAIL treatment, and then I'll be charged every 3 months when they treat my house. Hector had told me that they would the technician would spray the exterior of the house, and then get a brush and clean all the cobweb and bee hives from the eves of my house (honestly, the cleaning of the eves was the selling point for me). I told Hector that I would not be home from work until 5PM the next day, and the technician could came anytime after that. The next day come, and I get a call at 330PM telling me that the technician has gotten done early with his other jobs, and would like to come and treat my house then. I told him that that would not work for me, because I wasn't home from work yet. The technician agrees to come back the following day to treat my house when I'm home, so I thought I was done with that for the day. Wrong. That evening while I am again eating dinner with my family, Hector shows up unannounced, and tells me that he would like to have his technician do the treatment then. I agree, just so I can get back to dinner with my family. After dinner, I'm hanging out with my son, and the technician treats the outside of the house, and it appears that he's cleaning the eves as well. After a while, he rings the door bell, and comes to spray the inside of the house. While I'm sitting in the room where he is spraying, the technician sprays the exterior walls, but only where he can get to without moving any furniture (so he ends up treating about 20% of the interior walls). The next day I'm outside, and I look at my eves, and the only bee hive that I had had is still hanging there, and plain as can be. Over the next weeks, more and more bugs start showing up in my house. If oyu remember, I had previously been having pest treatment, so the argument that the new treatment is causing them to come out of their homes doesn't make sense. It wasn't the houses first treatment. The real issue that I have is the very same day that Hector showed up, and took my credit card information, I got a phone call from my credit card company telling me that they had spotted Fraudulent Activity on my account. This is a credit card that I haven't used in quite some time, so I ask the credit card company to list off the activity that has occurred on my card. Come to find out, there were 4 fraudulent charges to my card on that one day. Needless to say, I call Edge to cancel my service. Hahaha. There is no one to answer their phone!! Finally, several days later I was able to someone on the phone, and I told them that I wanted to cancel my service. I got passed around to 3 different people, before finally getting someone who was 'authorized' to cancel my service. Further more, they told me that I owed them 60% of the remaining 4 treatments that I had supposedly agreed to when I signed up for the trail treatment. I could go on further, but I've already wasted too much time on this company. Hopefully you don't make the same mistake.

We've never had pest control service before so wanted to give it a one year try after talking to the super friendly salesmen. The initial treatment was done promptly, but the technician did not get to the crevices due to the rain so he told us to call customer service to schedule another appointment. That's when the problem started. I called twice in 2 weeks, left 2 messages, and did not receive any returned calls. Third time's a charm when I actually got a live person. When I mentioned the non-returned phone calls, I was told that they had a little problem with their answering machine. I didn't mind that explanation and was actually happy that the following appointment was scheduled for a few days later. Three weeks after this followed-up appointment, another Edge technician showed up at our house for the first treatment without any warning. When I asked him if I should have received a reminder call beforehand, he said that I should and to check with the company to see if they have the correct phone number on file. I called the customer service number today to see if they can send someone to treat the wasp nests on our front porch and to see if our correct phone number is on file. I mentioned to her about not getting a phone call before the first treatment. She told me that she called 2 days before. I said I had caller ID and did not see any missed calls from Edge. She very rudely told me that "I'm not gonna argue with you" and hang up. What type of customer service is this??? I like the technicians, but it's not worth it to put up with this type of customer service. Too bad that I've already paid for one year of service. I rated the technicians A for punctuality and professionalism. I rated the customer service rep F for punctuality, responsiveness, and especially professionalism. Very disappointed.

The service I was using before wasn't effective and these guys are. If I was to have bugs in between their regular service, they would come out. I think their pricing is standard so I think that's fine. I've never had to really have to give them a call to have them come out.

They treated my yard and my house with a basic level of satisfaction. There was a different technician every time so that was a bit concerning having all different people come out to my house. The second thing was that they would call and say they would be there a day from now and that didn't give me much lead time to allow them to come in to treat the house.

First off, I want to be clear that I had a full "first service" performed by another company THAT SAME MORNING. The sales person was a bit pushy, but once I let him talk and show me what the service person missed, I was taken back at what a horrible service I had just received from one of their local competitors. (See my review on GoGreen for details.) These guys know their stuff, minus a slightly pushy sales strategy, they know their business inside and out, and THAT is what I care about. For a few dollars more they are covering leaps and bounds beyond that of the other guys. Once I had my first appointment scheduled, the service guy that came out (same day as the other guys mind you) and walked me around my house pointing out all these thing they missed. After the first service was complete they went over everything they did and were clear and friendly when explaining everything to me. I can understand the post about the slightly pushy sales guys, but it's not pushy, it's a passion for what they do, and they do it well. I will write another review after a few months of service from them, but just from the first service I am already blown away.

Based on my experience with their sales and management team, I will never ever use this company.

As mentioned above.

Signed up in May last year and they have been here every three months. They came out one extra time to treat fire ants at no charge. A big ant colony has been eliminated and no more wasp nest.

The price I think, is really good. They were always here when they said they were going to be. Overall, they were excellent.

For pest control services, I have absolutely no complaints... Am very satisfied.

They come quarterly.

They do a good job. We haven't had any bugs for a while.