Get matched with top hurricane shutter pros in Pine Island, TX

"The WORST… I started this process over a year ago when I had a leaking window. It took several weeks to get the sales person out to measure (his name was Johnny). When he showed up he was intoxicated, but he gave me some excuse about a mental disorder (which I believed). He had mentioned that he had had lots of complaints before about him being drunk. He then placed the order, and I had to wait 8 weeks for the windows to arrive before installing. When they arrived it was the wrong size, so now I know longer believe his story about a mental disorder. He was definitely intoxicated. He had measured wrong, and now my tenant had to wait another 8 weeks for the new order to arrive. The windows arrived and they were installed (4 months later), so I thought we were finally done. Nope, months later I received a message from my HOA that they were going to fine me, because the insulation foam was visible, and it clearly was. I reached out to Window World to correct the problem, and I was told that a manager would call me back. That call back never happened. I called back again later and I was told the same thing again, but now I actually needed a new window as well, because my HOA demands that the two windows to that unit match. Now that I need a new order, I finally did get a call from the “manager” Jake Rodger, and I explain the situation and how this has been going on for over a year at this point, and how I needed a new window, but if I were to use them again I would need some sort of financial remedy in the form of credit. He assured me that he would take care of the foam as well as see what he could do about the credit. I explained, that after all this I would never use Window World again, but they were lucky that my HOA needs my windows to match and that I would give them the opportunity to make it right so that hopefully I could use them for my other rental units. I had to follow up with him several times via phone and text messages. I later discovered that the manager was a “field supervisor” not a manager. He did schedule with me to go remove the foam, but of course it was cancelled and he had to reschedule. I have continued to follow up on the credits with no response. He did finally get out there and remove the foam. However, I waited weeks again to get a call back from Johnny (sales person) about scheduling the measurements, and when he finally did set a day he didn’t show up. I followed up and received no response. Days later I discovered a quote/estimate requesting my signature in my inbox. So he decided to go without rescheduling without notification to advise the tenant. Finally after getting nowhere with the credit I decided to bite the bullet and just get it done. I very reluctantly signed the estimate to get the window on order. I thought finally I am done, and in another 8 weeks I will have this new window and be done with this mess. Nope, Johnny texted me that he had made a typo on the quote and that he had sent the revised at a cost of $365 more. Absolutely not. If you’re considering Window World especially in the Houston area I would highly suggest a different option. I would definitely pay significantly more to never use them again."

"We had the folks from Rolltex install storm and hurricane shutters on our home. We interviewed and received quotes from several vendors and we checked references, the BBB, Angie’s List, etc., but it our experience with the Rolltex team that convinced us that they were the vendor of choice. Plus we were impressed with their showroom and how Elena and Maria worked with us on pricing, answered our questions, and continued to communicate with us. Prior to our decision Juan Jr. and his Uncle arrived onsite and went over the installation. Juan Jr. also answered our questions and encouraged us to contact him directly if we had further concerns or questions. One of our major concerns was the electricity to operate the motors for the shutters. Juan Jr. took the time to explain how and where they would get the electric and that we would not experience any collateral issues but if something should occur then they would resolve it. They called the day before to confirm our installation and the team arrived on time. They worked through the day and finished the job the same day as promised. They took the additional time to guarantee all testing was complete and that all of the shutters operated, plus ensured that we were completely satisfied and happy with the product and their installation. We have never experienced storm or hurricane damage in the 35 years we have lived in our home but it was time we mitigated the risk. These shutters also function as security for our home when we are away on a trip. They are managed either individually from a local remote control or can be managed remotely via a mobile application from a smartphone. Rolltex is a family business that knows how to treat their customers. They work hard to make certain their customers are satisfied and happy with the product and their service. We are proud to offer our reference for this company and plan to engage them for future business."

"Pros: 1516’s workers and subcontractors did an outstanding job. They were super friendly and always asked us how things looked and even had inside jokes with my husband. We are so pleased with the look of our new patio. I would highly recommend Master Electric who was their electrical subcontractor. Very nice people and got their work done quickly! Cons: In short, we are extremely displeased with the owner, Erik, and how he treated us with disrespect, belittlement, and lack of professionalism. This is where the 1 star rating comes from. If you want more details, please continue reading below. Unfortunately, we did not feel this same way regarding the owner of 1516 (Erik). At our first meeting, everything went over smoothly. It was like the honeymoon phase of remodeling. I told him everything I wanted: new patio cover, privacy wall, and wrought iron fencing around the patio to keep the dogs in, and he said he could do it all! When we received the proposal, we noticed the measurements were off on the patio cover. All our other bids along with the plot survey said 16X20, but 1516’s stated it was a 16X17. Of course we brought this up to both Erik and his wife, Kris, because we didn’t want a short patio, especially since engineers get involved for the building. We begged Erik to come out and re-measure. He assured us his measurements were correct and he told my husband he didn’t trust other people’s measurements. After awhile, he finally agreed to come re-measure but told us that he would cover the cost if it was wrong since it was his mistake. We didn’t even ask him to cover the difference, so we were in shock but he assured us that the measurements were right. Sure enough, a week later he showed up and re-measured and he was wrong. It was 16X20. Sooo sorry for this novel but this is where we started being treated unfairly. Once the material was delivered for the cover, we started asking Erik for pictures of the privacy wall and wrought iron fencing that was going to be put in since no “specific details” were in the proposal regarding these two line items. He started getting very short with my husband, wouldn’t provide details, ignored his phone calls & texts, and would just show up without even letting us know he was here. I even called his wife, Kris, to ask if we had done something wrong and she said he was just stressed but loved working with us. He did ask us to pay extra for part of the privacy wall for materials, even though no details were specified in the proposal on what the wall would look like, what material would be used, height, etc. We were told that he had already estimated the cost of materials and labor and that our extra addition was not part of his plan. I was a little irritated because we were paying for this patio remodel, which I would think we would get to pick out what we want our patio to look like not him. As for the wrought iron fence, we had told him earlier on that it would need some type of dog barrier because we have a 10 lb dog that could easily fit thru. When we started suggesting ordering a custom fence, he threatened us that if we went custom, he would decline the fence portion of the job. The only reason why he accepted it was because we wanted the patio cover. We immediately just went with what was easier for him because we wanted the job done. On the last day of the patio cover remodel, we had asked Erik if he could have his guys come back out because 1) they had put footprints in the concrete parts around the columns and 2) our vinyl siding was missing J channeling on the new addition and didn’t flow well from the original part of the house. We also found out later that day that his workers had cut and capped the wires to our existing floodlight so it was no longer operational (Erik even confirmed this was true). A few hours after sending that text with the mistakes that should be fixed, we received an unpleasant text from Erik. He immediately rejected the fence portion of our proposal saying he was not doing it anymore, wanted the final check, and was done with us. He said we were super ungrateful because he had given us so much from quoting us a 16X17 patio, which was really a 16X20 patio, even though from the beginning, he said he would cover that measurement mistake. We had no idea that weeks down the road, this was going to bite us in the butt. We never once had asked him to cover it. He made that call. And we had no idea that asking his workers to come back to fix a few mistakes/errors was going to end in an uproar. He threatened us saying he was going to turn us in to a collection agency if we didn’t pay him the last check for the patio. We never once said we weren’t going to pay his workers for the outstanding job they did. He told us that our patio slab was already cracked and ugly so why would a few footprints matter. As for the J Channeling, he said the inspector didn’t say anything so we wasn’t going to cover that. And as for the floodlight, he wasn’t going to pay the electrician to come back out. Here is his exact response, “Partner, if you’re willing to pay the my standard rate of $40 a square ft on a 16X20, you can have me back for 1 whole day addressing every obstacle brought forward today: concrete, “c” flashings, & even flood lights not in my contract.” Erik was very disrespectful in every text message, belittled us, and reminded us how unimportant we were by constantly telling us he had bigger and more important jobs in the Seabrook area, like his $76,000 patio cover project plus that he made $4 million in sales last year, so he was pretty sure he knew what he was doing. It hurts my heart knowing that a company whose title is 1516 (after the Acts 1516 verse) could treat other people this way. My husband and I have saved copies of all the emails and text messages of Erik’s awful behavior. He wouldn’t answer his phone or come talk to us in person, but persisted that it be by text to record everything. His tone was scary, his words were hurtful, and there was no reasoning with him. My husband stayed very professional and respectful through the whole conversation and was still disrespected with every text that Erik sent back. We paid Erik for all the work his contractors & subcontractors completed, but were left with an incomplete patio project aka the wrought iron fence and the 3 mistakes we wanted fixed. We have had several projects completed on our home, such as, new plumbing, upgraded kitchen, drainage system, new floors, and much more, and have never dealt with someone like Erik."

"Eduardo, and the whole Strong Tower team, did an amazing job renovating my house after Hurricane Harvey. They were very professional and kind, and any time I had a question or concern, Eduardo was quick to respond with an answer or solution. The whole process can be very overwhelming, but Eduardo made everything as smooth and painless as possible, always staying in contact so I was informed every step of the way. I couldn't be more pleased with the results! (I"