Steam It

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Description of Work: They showed up on time. They caulked what I needed caulked. I think they did an adequate job on the caulking. I've seen better work. I've seen worse.

Description of Work: The upstairs shower leaked after the caulking work was done.

Description of Work: Hired originally to caulk a full bathtub with ceramic tile surround and a shower stall with seamless pan and cultured marble sides, and vertical covered seams, glass door frame. Cost for the special was $99 for 1.5 (two men) or 3 hour (1 man) service. Comments below: | |1. The two men caulked only what I pointed out. Later we discovered other cracks. Professionalism, in terms of finding what we may have missed, is ranked a D, but the men were truly polite, raising it to a C. We had to have them back to fix areas we found later, one issue possibly being a cause of water damage to drywall on the wall adjacent to the vertical cultured marble wall in one location we had been experiencing. During the call back, ONE man came, and he produced more work in an hour than the two did in 1.5 hours. And, the man caulked thoroughly and neatly. And, no more water damage. |2. Punctuality. Being too early is as bad as being too late. The men came over an hour ahead of schedule with no call to ask if it was OK. I was unable to take my post-workout shower as a result. I was informed by the company owner that Angie's List did not provide phone numbers, which I assumed they would have. They were a tad bit late on the call back, but the repair person called in a timely manner , so that could be an "A". |3. Price. Had the area been caulked well the first time, the price would have been worthwhile and two men were not needed. This was dinged a bit because the gentleman offered to remove part of the wall to see if there was water from the shower head behind the wall doing the damage. I asked if he would be able to repair a small leak, and he said yes. Turned out, $325 or so plus tax later, that there was no small leak and the leak was from weak caulk and possibly a pinhole leak in the caulk on a vertical seam (visible and not repaired the first time) contributed to water leaking between the cultured marble wall and the pan's lip. So, I asked if some of that could be refunded because no plumbing was done. $325 for 45 minutes of work to remove a 4 x 4 section of drywall, remove (and damage) trim-- don't do it. If in doubt, make sure that the area dries well, THEN caulk, then see if the moisture continues. Expensive lesson. | |I think this is a service they offer as a spin off of their tile work. They are not plumbers. If used, ensure that you insist that ALL seams are caulked, all mold removed (had to tell them that in the callback as well) as the caulk will not hold, and areas to be caulked are cleaned well, again to ensure a tight seal. This is where inexperience in this particular application may come into play. | |The owner was slow to respond to my written concerns (six days, maybe?), but the return visit was done in a timely manner. After this all happened, I read the reviews, good and bad, so I feel that for this particular application-- caulking of shower and bath stalls--this rating is justified. I think the men in the field have capacity for continually improving, however, as they learn the nuances not only of the act of caulking, but also the prep work and inspection required before apply caulk.

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Description of Work: Wasn't completely impressed by the tech but the services - carpet cleaning and particularly the tile and grout cleaning was great. Will probably hire again for both.

Description of Work: Cleaned carpet

Description of Work: I used SteamIt to clean a yellow glider chair and ottoman. I used the chair to rock and feed my child when she was a baby so it was heavily stained with formula spills and dirt from little hands cruising along the ottoman. I had doubts about whether the stains would come out. They didn't come out completely and he seemed disappointed that he couldn't do more, but I thought the chair/ottoman looked a lot better -- and definitely better than what I expected.

Description of Work: Arrived 45 minutes early. Only did caulking and though it was a good caulk job, did not remove all old stained caulk edges. I expected a more professional job.

Description of Work: Wasn't completely impressed by the tech but the services - carpet cleaning and particularly the tile and grout cleaning was great. Will probably hire again for both.

Description of Work: They did my stairs living room bonus room and office

Description of Work: I purchased a big deal for $79 for Carpet Cleaning, Deodorizing, and Protection for Three Rooms. I had no issues scheduling, I was able to use the coupon a week after purchasing the deal. I had him clean the rugs in each of the bedrooms and the living room. He actually offered to clean an additional room but I didn’t have the need. I took his card and would use him again in future.

Description of Work: Cleaned sofa, chair and rug

Description of Work: I used the Big Deal and carpet cleaning service of Steam It. They did three rooms for carpet cleaning.

Description of Work: I used the Big Deal and carpet cleaning service of Steam It. They did five rooms and a hallway for carpet cleaning.

Description of Work: I bought a Big Deal for carpet cleaning, deodorizing, and protection for three rooms.

Description of Work: Deodorized and cleaned my carpets.

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