The Darville Company - Air Conditioning & Plumbing

Technician arrived on time, was courteous and got the job done (just hope the fix stays). Only issue I had was billing. I was quoted and agreed to $115 trip charge + $89 diagnostic + $225 for the refrigerant for a total of $429.00. This job was done on a Friday and when the office person called on Monday for payment I was told the cost was $464.00. I explained to her what I was quoted and what we agreed to for the work. I was never told anything different until the call for payment a few days later. Unfortunately, the office person did not want to hear me and kept asking for a form of payment. Did not feel the company cared too much about the customer side of service especially when I had agreed to the work and the costs ahead of time but later they charged me something higher. It wasn't a huge dollar difference ($35) so instead of continuing to argue the matter, I simply paid it. Perhaps on second thought I should've asked to speak with a manager. I think I will give another company a chance next time. UPDATE: 09/25/2014 Mark from Darville company called me after seeing this review and he immediately credited me back the difference in the repair. He was apologetic. Given the response from the owner to quickly credit back the difference after seeing the post on Angies List, I think if there is an issue in the future with my AC I may give them another opportunity. I appreciate their customer service on the backend albeit it would've been better if the office person would've handled it properly the first time.

Ac service and cleaning. Should have done this sooner!! Thanks to the Angie's list special I finally got it done! Jan was very helpful and answered all questions I had. Thanks Darville!!

Keith and Lisa were very professional and friendly. Got the problem fixed promptly and properly! I'm setting up an a/c checkup now!

They came in timely and explained what was the problem and fixed it right then.

Of course the A/C went out on a Thursday afternoon, just before the weekend. I looked up A/C contractors on Angie's List, chose Darville Heating and A/C in Odessa, and they showed up the next day. The temps were over 95, near 100 degrees, and we were panicked that we might not have cool air over a hot weekend. Jan was the lead tech. I'm very impressed. He was thorough explaining to me what the problem was with the A/C, and I never felt "pressured" to make a decision. Jan and his assistant showed up on time, and I'm very happy with the quality of their service. I will absolutely call Darville again.

My system was working fine, but when I joined Angie's List, I could get a maintenance check for $50.00. The repairman was little late, truck problems. He preformed the check, system checked out ok. As part of the system check, he was supposed to change the filter, but did not have any because he was not in his own truck. Promised he would come back after 4 pm & change filter. When I arrived home before 4pm, the filter was stuck in my front door AND my house was hot. I called the Darville company and they sent someone out promptly, had something to do with the condensate pump not coming on and the system shut down. They started it and it has been working ok. Both repairmen were very polite and knowledgeable. I would have given them an excellent rating had the first repairman come back after 4 and changed the filter. I would use this company again.

They were very nice and knowledgable. I am so glad to have found them and their coupon on Angie's List. I will definitely be calling them for any future AC or Plumbing needs.

Little disappointed in minimal check of interior plumbing. They didn't do anything to physically check unless I specifically asked, thn just said, yea, looks good. Did recommend replacing toilets, which I am more than likely going to do through them.

I called them up to get a water line capped. They sent someone out the same day. The technician was very professional and helpful with explaining what he was doing.

After I purchased the $49.00, 20 point inspection, I contacted The Darville Company to ask if they would provide the same inspection, for the same price, to the other air conditioner we have as well. The gentleman I spoke to, Jacob, couldn't have been nicer, and said that would be no problem. I had them set to come out the following Friday, when I received a phone call the day before saying that due to a massive storm we had that week, there were a lot of people having a/c issues, and would I mind putting my inspection off until next week? The person who called me didn't put any pressure on me about it, it was simply a request, and I told her no problem. I like that they cared enough to try to move the smaller things around, and would call to ask permission. If I didn't have my air conditioner working during a West Tx summer, I would appreciate someone doing the same for me. So, the next week when the guys came out they could not have been nicer, more professional or more thorough. Aron, who seemed to be the one in charge, went through both air conditioners from attic, to outside, to every room of my home. We just bought a 60 year old house, and the air conditioners are both 21 years old, whatever little tweaks he did have helped tremendously. When it comes time to replace our air conditioners I will not hesitate to have the The Darville Company be the ones who will get our business. Tldr; They're fantastic! Don't hesitate to call them!!

The service technicians were very professional and explained all they found completely. Very please with the service and will use again in the future.

Lines were replaced same day. Price was the same as quoted. Darville did have to come back out and clean sediment out of lines that was restricting water flow into house. Water softener provider had to correct water softener flow that had been reversed. Reached agreement with Darville for money back on services provided. Very hesitant to use this providers services again.

It was an Angie's List Big Deal that I purchased. It went fine. They were very prompt. The price was fine.

Courteous technician . Performed a thorough cleaning and inspection of our HVAC system.

This service was an Angie's List special. Darville A/C was so courteous to reschedule our service several times due to doctor or dentist appointments. The service tech was exceptionally courteous and very professional. He brought in a vacuum to clean up any mess and also walked all the way around the house so as to not track in any dirt. We will contact them in the future for both A/C and plumbing.

The problem was difficult and required more time than they expected, but they worked until they got it functioning properly again. They also checked back with us to ensure it was still working well. As far as cost they came in under the quote and gave an additional discount for the extra time it took.

The two technicians were very polite.

They called for an appointment within a couple of days after I bought the coupon. They came right when they said they would. The technician was clean and polite. The man did the work and found one part that needed replacing. That was $68.00 in addition to the cleaning/checking service. I won't hesitate to call them, again.

The company owner, Mark Darville, came to my house and conducted a thorough inspection to determine the type of hvac system i would need. He took many measurements and climbed the ladder to inspect the attic area. He fully explained in detail how the installation would happen and patiently answered all my questions but never talked down to me. i have asked questions since the work was completed and he promptly responds. Since i work, i imposed on my wonderful next door neighbor to let the workmen in and lock up afterward. she said the employees were nice and polite. The water heater and heat pump system were done in a day! The blown insulation was added the following day. The old, used condenser pad was left in the backyard but, when notified, they picked it up with no questions asked. Thanks Cory and Ryan! I know I will be able to depend and rely on mark and his employees to be there for me whenever i need their help. i will share my experience with friends and relatives and absolutely recommend the Darville Company to anyone needing their timely, competent and excellent services!

Jan Futrell did troubleshooting and found the issues and fixed it. I had this issue for sometime and called the Nest and was told that there was only one Nest installer in the area and called them several times and never received a call back. Jan Futrell found the issues with the Nest product and spoke to Nest for me, because of this they were going to send me a new product for replacement due to there was no issues with wiring due to he had fixed all of this. Super Great, he was caring and listened to me although i do not think i made sense. he fixed the wiring and changed out a contactor that was burning out that could have caused a fire. Thank you so much

Without question, one the most professional contractors I have ever dealt with. Beginning with the owner, Mark Darville who did the initial quote, and ending with the techs that started and finished the job. They did everything that was promised. I would highly recommend them.

I contacted Darville to schedule the service and spoke with Jacob. He said that their plumbing business was busy but he gave me a window of days that I was comfortable with. I got a call this morning stating they were on their way and would be at my home in thirty minutes. Keith and his helper showed up as promised and got to work immediately. It took approximately 3 hours and when they were done I have a new completely code hot water heater.

Provider was very pleasant on the phone and workers showed up when supposed to. They immediately found the problem with my hot water heater which had only one element working and replaced the element. No more problems and plenty of hot water now.

The technician was very friendly and professional. He seemed to believe the issue was more with our water softener vs. our plumbing. He stated he was not going to charge us a service call since he really didn't do anything. I had called another company off of Angie's list yesterday and they were going to charge $120 just for the service call. Darville's service call was way less than that amount and we will use them from now on.

Keith is great - will always request him and really want no other person working On our plumbing. He is knowledgeable, quick, honest and has great communication skills. He has been in the business and knows a lot. Very lucky to have him figure out the plumbing in a foreclosed home we just purchased which sat empty for a year before we bought it.feel very good the problems and cost were beneath $2k.