The Darville Company - Air Conditioning & Plumbing

The plumber who came fixed the faucets, spoke on the phone with me about the repairs, then agreed to also check the faucets in the back yard for similar problems. After his report, I asked him to replace one of the back yard faucet connections, too.

I am always very happy with their service.

Very prompt, on to the task, professional Will call them again if needed

We had a new heating A/C unit installed by the Darville Co last week. Ann Darville helped us choose the right unit for our house and our budget. She made an appointment that worked with our schedules. The 2 men who did the actual install, Israel and Vince, were great. They were on time, very professional, answered all our questions, were nice to my dogs, and even cleaned up after themselves. The new unit fit in the old space but wouldn't fit through the existing door frame. Darville made all the arrangements to make sure a new door and frame were properly installed and painted. Everything was perfect and we highly recommend The Darville Company.

Excellent customer service.

Very professional and stuck to the original estimate. Our old unit was 20 years old and the a/c was not working. Back in March, the company recommended replacing the unit, which I assumed they would since it was an old unit. We felt the estimate was a good price and it included 10 warranties which is nice. They installed our unit about a week later and had to upgrade the unit because it was all that was available but they stuck to the original price. We also got an nicer thermostat than originally listed on the estimate. The guys were professional and had the work done in a timely manner. They cleaned up after they finished installing everything and took the old unit for us. In August, we had a problem with the unit leaking water inside. We called them and they sent someone out a couple hours later. Since we're still under warranty, the service call was free and they fixed the issue. I've been impressed with how quickly they respond to service calls, even in the busy summer months. We've been very pleased with The Darville Company.

The Darville Company sent out a very great man named Jan to do a 20 pt inspection on my A/C. To say he did more than I expected would be an understatement. Jan was friendly, answered all questions that I had...which were many....and explained everything to me along with taking photos for me to have a better understanding when explaining problems my unit had, or would have in the near future. He was in my attic for close to three hours on a 100+ degree day. When he came down, he never once mentioned how terribly hot he was.....that is real professionalism. I had a hole in my drip pan and he came back three days later to replace it. The same professionalism, friendliness and patience were shown at that time also. The quality of the work he performed was by far superior to anyone who has done any work on my house. The Darville Company has shown me what true workmanship is. When the time comes, I plan on having this company put in a new unit for me. I couldn't be more satisfied with Darville, knowing they have people like Jan working for them. I will use them again and again for all my needs. If there was a score higher than an A+, they would get it. I can't express enough how satisfied I was and am with Darville. I highly recommend them to everyone. Once used, you will never use another company. The Darville Company is the best. Thank you Jan for the work you did for someone who is hard to please.

They were very efficient and gave us recommendations to improve our home.

The handle to my water shutoff valve for a bathroom faucet broke off in my hands. I had to turn off the home's water supply due to the rapid water leak. I called Darville, who had previously re-plumbed a relative's entire house -- a job they were very happy with. I was quoted an $89 initial fee. They arrived quickly, and I asked about having a total of 6 valves replaced (all the same sub-par brand) -- and was quoted over $1100. That shocked me, so I told the plumber that I only wanted the one valve replaced. He said it would cost the $89 initial fee plus another $191 to replace the valve. I wasn't in a good position to say no... it was late in the day, and I needed to be able to turn my water back on. The work took less than 15 minutes to complete -- and probably involved $10 in parts. So $280 seemed like highway robbery. I will absolutely never call on them again. Update: I spoke with the owner, who agreed that the amount charged was excessive. I told him I did not want a full refund... I wanted to pay a fair charge for the service performed. We agreed on a price, and I received a check for (most of) the difference. I was impressed with his candor and focus on ending up with a satisfied customer.

Very well. Very professional.

The tech, Jan, showed up on time and performed an inspection of my central air conditioning system inside and out. He took his time and found a small leak in my coil as well as some other problems. He did a cleaning of the outside unit and checked the temps of my air. I asked for an opinion and recommendation to which he replied. Jan was professional and helpful through out the inspection. For those wondering, he never tried to sell me any product his company offered. I'm having problems with my a/c unit and the company my home warranty is using has not been good for me and I called Darville company for a second opinion since they had a deal going on. I was pleased with the worked performed and will strongly consider them in the future should a need arrive.

I selected this company based on their reviews on Angie's List and was completely satisfied with them. Compared to the other companies that provided estimates, the Darville folks were prompt, friendly, and competent. Their price was towards the high end of the range of estimates I had obtained, but it was reasonable value for the work they provided. The owner, Mark Darville, met with me in person before they started the work and spent about 45 minutes in the house with me, going over everything that needed to be done and the schedule and reasons for doing it. The furnace closet needed to be enlarged to accommodate the new larger unit, which was work they don't do, but he recommended a local carpenter to do that work for me who was affordable and quick. From talking with Mr. Darville, it was clear that he -- a third-generation HVAC specialist -- and his family put real pride and effort into training and supporting their technicians. They also have a large enough staff of work crews that - unlike several other companies who provided estimates - they were able to start work on this project the next day, and they finished it in less than a week. I definitely recommend this company and plan to use them for follow-up service.

Jan did an outstanding job with my a/c units. He was punctual, professional and courteous. He explained the condition of all the different equipment and made good suggestions that will help to extend the life of the a/c units. Looking forward to doing business with Darville Co. in the future.

I called in the morning and they came out that afternoon. The two young men were very professional and friendly. They explained what was wrong, how it would be fixed and the cost. They made sure everything was working properly before they left and said if there was any more trouble to please let Darville know. I was very pleased with the promptness and helpfulness. Will use them again and recommend them highly.

He came over quickly and on time. Offered some suggestion for future repairs. I will definitely use them in the future!

They did fine. There was no extra fees. They had no problem showing up to the appointment. There was an issue that wasn't addressed. I called them back after. They were going to charge me a fee. But, I said that it was included. Anyway, they did it. They came back out. It was not a problem. They did good. I didn't have problems with my air conditioner. I guess, they did a tune up. I don't know what they did to it. I don't know if they just opened and looked at it. I was a little service. There was nothing added, attached or cleaned. There was nothing like that.

First they came out and gave me a quote. I did have to pay for it but it was taken off of the total price when we chose them. They dug up our backyard with a small backhoe. They also had to cut our concrete to remove all the orange burg pipe. A new sewer line was laid down and they gave us three access points incase our line ever got clogged.( we had none before. our yard is longer than most of the snakes used to clear the pipes.) As they worked our sprinkler lines were cut and repaired as they went along. They then filled in the dirt and patched our cement. 1 week after this was complete I received a call from their office asking how it was working for us and if there were any problems. I told them I noticed a problem with the sprinkler line. They came out the next day and found one line they missed. I love the work they did, I love the price and especially them checking for my satisfaction. I would definitely use them again.

The work was performed well. My only complaint was the price first charged, around $500, since the part costs less than $100. This seemed exorbitant to me. I inquired about it, and they reduced the bill by $100. Still, I wondered what would happen to other homeowners who did not question the price. To their credit they furnished me later with a detailed bill, which showed that the part was indeed was only about $100.

Excellent, professional, on time.

Keith arrived within the time frame he said he would, showed me how to "unclog" the disposal. Tried to make friends with my shy dog. :) I told him I had an appointment and worked to make it happen. Keith was nice and a wonderful service representative. Very personable, very helpful and pointed out the warranty to me. Thanks Keith!

2 employees showed up after a panicked afternoon call. They were very polite and serviced my furnace quickly. Very good service and will use them again.

They did not charge me more than the $49 deal. It took them forty minutes to do their work. They did not do a whole lot of work so I cannot evaluate the quality of work. They just did what they did. They were on time.

Great please see above statement.

They were prompt and thorough with their description of my needs. They explained my options for replacement of my 30 year old unit and also informed me of the potential safety issues! They left me with a competitive quote on a new unit which I will be installing very soon.

Provided performed as expected