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"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"

"I have a friend that is just now going through the process of finding out just what needs to be done and collecting bids. Since we had used Accurate I just thought I would check out to see if they were still in business since we had our work done in 2006 when we had 38 piers installed. They did a fantastic job and I would highly recommend them. And I am going to tell her to check with them."

"I've only gone so far as to make an appointment for a free inspection, but in that regard, Aimee did a great job. She was extremely friendly and accommodating."

"These guys are the best in the business - Grant helped with my initial inspection and had to deliver the news that the condition was worse than expected. He recommended full beam replacement and spread footing for the piers, which was the right call. Yvette and Kristin were excellent to work with and helped with any of the scheduling, financing, and other administrative needs. Agustin and his crew were extremely friendly and respectful of my property. My 76 years old house feels brand new walking through it; the floors do not creak or give anymore, each door latches and EVERY FRAME IS LEVEL (very excited about this), and separation in the base boards and molding was gapped - really can't thank Pinnacle and their team enough!"

"Outstanding work. Took me through the process step by step and made me aware of everything they were doing. Great clean up afterwards. Can't say enough about their good work."

"The regular foreman was out sick that day so this kid Blake ramrodded the lift, he didn't seem to know what was going on. They broke two water pipes I found out after they left. Now 5 years later they wont honor the warranty .The piers they installed are sinking and the back of the house is now 2.1 inches down. They blamed it on the engineer(whom they recommended) and said he did not evaluate it correctly according to Blake and failed to design enough pilons to support the house now I’m back where I started from. Now they want another 10 grand to do it again! Life time guarantee my ***! I had multiple other companies measure the house for me and their pilons are sinking and when Blake came out and remeasured, his numbers are different (no surprise) than the latest measurements from other vendors. He said they need to redo all the same pylons they already have done once before for another 10,000!!! Some nerve! Blaming the failure on me because they didn't get the final report from the city of Denton, again my fault. Hope you warn people about this company, they are great till you need some warranty work.******* If you get your foundation worked on make sure you get a water sys pressure check BEFORE they raise the house that way you know if they break pipes during the lift. If it passed before and fails after then they broke something! They always only do this test after so they can tell you "It was that way before". Better luck to you!"

"Structured Foundation was a joy to work with throughout our foundation lift process! The company contact was professional, timely, and efficient. On the day of our foundation lift and additional pier/pylon installation, the engineering/construction team were also efficient, professional, and did a great job! We had quite a few large holes that needed to be dug, and the team returned each to a before dig state, prior to leaving. In the post procedure follow-up foundation survey conducted, our foundation leveling was positioned perfectly to prevent any future issues. I would recommend Structured Foundation for any similar needs!"

"Mike L, David L, and Elias V from the San Antonio area came down and did my foundation repair. They were very good at what they do and very professional. I would highly recommend them! Thanks again guys for all your hard work! They had to install 17 piers and made it look easy. Cleaned up and can barely tell they were here. Thanks, Steve"

"The process was simple and easy! They answered all my questions as they arose. My neighbor the home inspector came over to ensure work was being done properly and he said he would hire them! The entire crew was friendly and knowledgeable. Very positive experience and I will look to them for future other repairs! ❤️"