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Carpet Tech

Carpet Cleaning, Air Duct Cleaning, Upholstery Cleaning,

About us

Carpet Tech has a strong reputation for service, quality, and expertise. As a family-owned and operated floorcare and restoration business, they are committed to providing personalized attention and excellent customer service to commercial and residential clients across the Concho Valley. Carpet Tech uses professional truck-mounted equipment and IICRC-approved cleaning methods to ensure your floors, carpets, furniture, and air ducts are clean and well-maintained. Our 24/7 flood and fire restoration team is always on call and can be on site quickly to begin cleaning up from plumbing issues, burst pipes, or natural disasters.

Business highlights

30 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Commercial cleaning, remodeling, repairs, refinishing of carpet, upholstery, tile, grout, mattress, wood floor, rugs, concrete staining, water & fire damage restoration, upholstery, drapes, air duct & vent, marble, stone, granite, decorative concrete, odor, stains, auto, RV & boat.

Services we don't offer

carpet sales, carpet installation, janitorial or maid services

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard

Photos of past projects

Reviews

4.8137 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
4%
3
2%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 137 reviews

Danni H.
04/2018
5.0
carpet cleaners
  + -1 more
Would hire again
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Joe S.
09/2017
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Tech
Thank you!!

Bettie T.
06/2017
5.0
carpet cleaners
  + -1 more
Everthing went well.
Description of Work: Cleaned the carpet and gave an estimate for duct cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Tech
Thanks for the great review [Member Name Removed]!

Bonna B.
07/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: did tile and grout cleaning. professional attitude with attention to detail. The person who was sent for the estimate even made sure I knew where to find a coupon for a discount.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dorothy F.
02/2016
5.0
carpet cleaners, drywall, flooring contractor, woodworking
  + 2 more
unknown
Description of Work: Cleaned carpets of living room and bedroom in a one bedroom apt. Very courteous and professional, they arrived early and finished early.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Carpet Tech
Thank you for the review [Member Name Removed]! We take pride in taking care of our customers everyday and your review shows us that we are on the right path! We look forward to doing business again with you in the future!

Gregory L.
02/2016
5.0
carpet cleaners, drywall, flooring contractor, woodworking
  + 2 more
unknown
Description of Work: They did all the restoration from a water leak. They fixed the drywall and the floor boards and base boards. They have also done carpet cleaning for us before. They came and checked on it every day and were very professional. They did a really good job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Tech
Thank you for the kind review! We know that those situations can be frustrating and we work hard to make sure that your home is back in its normal state! Your review is the best kind of assurance that we can get! We look forward to serving you again in the future, hopefully not for a flood next time!!

Karran W.
01/2016
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: I had already sucked up all the water from my fish tank and they left their fans here for 6 days and tried to charge me for all those days after being told by the tech it was no cost for the next 2 days. Received an estimate at around $900 by the time I received the bill it was over $2000.
Rating CategoryRating out of 5

Response from Carpet Tech
[Member Name Removed], we are so very sorry about the miscommunication on the estimate and the equipment charges. We would love to be able to fix this in any way possible and we would love to gain your business back. Once again, we are so very sorry for what happened and the miscommunication and we hope that we can earn your business again.

Margaret L.
01/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lakeisha M.
01/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned all carpets, professional and easy experience

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Terry F.
12/2015
5.0
air duct cleaning, carpet cleaners, dryer vent cleaning
  + 1 more
unknown
Description of Work: Cleaned ducts and carpets - They were prompt and thorough, carpet looked new. Dust problem is significantly decreased. | |Only problem seemed to be disorganization of office staff who scheduled initial date and because of error in their process, dispatch did not have us on schedule for that day. We were re-scheduled for a few days later and the work was done and we are very satisfied. We would call this company again and recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$800

Response from Carpet Tech
[Member Name Removed], we are so very sorry for the miscommunication on our part. We will work hard to make sure that this does not happen again. We are so happy you were pleased with the service that was provided to you and we look forward to being able to serve you again!

K K.
11/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpet in four rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Kathy S.
10/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They did a great job. I spent around $200 for the whole house. The price was very reasonable. I would rate them highly and would use them again in the future.
Description of Work: I used Carpet Tech to clean all the carpets for me. They did clean a sofa also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Guillermo M.
09/2011
5.0
carpet cleaners
  + -1 more
They do good work and I will use them again in the future.
Description of Work: I used Carpet Tech for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

carolyn W.
09/2011
5.0
carpet cleaners
  + -1 more
I set up my appointment on the internet and got a quote of appx. what the cost would be. The guys showed up on time and did a walk through of the house. It was at this time, they advised us what they thought should or didn't need to be treated. They got to work and did not stop until the job was finished even to drink a bottle of water that was given to them. I appreciated the care and pride they took with my furniture by not dumping or hitting it while cleaning. When finished, they explained some of the other service you provide andgame me info on those service if I needed something done later. The young men were very polite, professional and did an outstanding job. As for the cost, our bill was within a few dollars of what I had been quoted. Thanks Carpet Tech for a well done job and you can be sure that if or when we need any service that your company does, you will be the one we call !!
Description of Work: We had the carpet cleaned through out our house. In the high traffic area, we had it treated for there were some spots.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Michael C.
07/2011
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Everything went flawless from start to finish. The techs were punctual and went right to work. We had the whole house carpets cleaned and protectant added post cleaning. They cleaned four bedrooms, living room and walk-in closet carpets also. Professional, thorough, polite and efficient are words I would use to describe the work performed by Carpet Tech. We are VERY pleassed with the serices providided. Thanka Carpet Tech for your wonderful service!!!!!!
Description of Work: We were selling our home in Lubbock and moving to Albuquerque, NM. We have used Carpet Tech numerous times over the years and they never fail but to provide the highest quality work on carpets and oriental carpets as well. The technicians are extremely courteous and punctual and do a fantastic job with in-house carpets. The carpets have always come out just perfect. Area oriental rugs are taken out to their facility but the carpets always look exceptional when returned. I would never use any other company than Carpet Tech and I only wish this superior company was available in Albuquerque.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$830

carolyn W.
05/2011
5.0
air duct cleaning
  + -1 more
The two young men who came out were very professional and polite. They took the time to explain what and how they were going to do the work. From the time they started till they finished, they never took a break. After they finished and got their equipment out, they ran a vacuum cleaner over all the floors. Wye were very impressed and highly recommend them.
Description of Work: We had the company to come out to give us a cost to clean our two units and all the air vents through out the house and basement. Since they had time, we just had them to go ahead and do the work. These young man even mention sometimes the company had coupons online which there was and I got to use it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$535

Mollie F.
04/2011
5.0
upholstery cleaning
  + -1 more
I called them on Monday and set up the appointment for Tuesday. They called a little early saying they were ahead of schedule, so they arrived about 45 minutes before they were due to be here. They spent a little over an hour cleaning the couch (it was a mess). When they left, it looked beautiful. However, by the time it dried that evening, it was clear that some stains had resurfaced. I called them back this morning and within an hour of my call, they were back at my house, trying some different stain removers at no additional charge to me. At this point, I don't know if they got everything out, but I know they tried everything they had available. Overall, I am extremely pleased with their service, and plan on using them again next year.
Description of Work: They came to my house to clean a microfiber/faux suede couch- cushions and the body of the couch as well. Primary stains came from toddler (milk, juice, etc). This is the second time I have used them (first time was a year ago).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Jacqueline L.
02/2011
1.0
carpet cleaners
  + -1 more
We moved into our house about 4 months ago. I had the carpet cleaned the day after closing and the very next day our white carpet was YELLOW and the smell was AWFUL from pet urine. We called the previous owner and they claimed to have used Carpet Tech to clean their carpet for the past 3 years [I called to verify]. Obviously, the machines don't "suction" very well since these stains were never brought up in the past three years. Totally gross and I will never use this company for this reason. We had to remove all the carpet in the entire house it was SO BAD. Beware...they maybe professional, prompt, etc...but is your carpet really getting clean??
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
1.0


Response from Carpet Tech
Member, I would like to first apologize for the inferior service that you seem to have received from another carpet cleaning company after purchasing your new home. Carpet Tech has never had the chance to service you as a customer and we have no record of your name at the address listed above. It seems as though you should have posted this comment on another company’s review page. Carpet Tech has however serviced the house that you moved into, 5 months prior to your purchase of the home. Being in the industry for over 15 years I can tell you that 5 months of traffic, wear and tear, and urine damage can completely wreck carpet. If there is pet damage in your carpet and the pet damage is not properly treated then the urine smell and color will be magnified by the steam cleaning alone. We do offer a guaranteed treatment for pet stains but show no record of ever treating your home for pet damage. It is possible that whoever cleaned your carpet for you when you moved in did not have sufficient equipment or knowledge to make sure you would receive the best cleaning. In response to the question of whether or not Carpet Tech is getting carpets clean please see all the previous comments regarding our work. We have invested in the latest and greatest technology with regard to our cleaning equipment and machinery and our technicians have been trained and certified with the most up to date material in the industry. You cannot find a higher quality cleaning job than what our customers receive from us. We have thousands of satisfied customers. Every customer is valuable to us and we pride ourselves in treating every customer with respect and care. Please know that we strive to do everything correct from start to finish and do not take any shortcuts. Member, Carpet Tech would love the opportunity to come clean your carpets at no charge so that we may show you the outstanding work that we can provide you, the work that has been awarded Best of Lubbock for the past 11 years.

ron W.
11/2010
5.0
carpet cleaners, drapery cleaning, upholstery cleaning, air duct cleaning, floor cleaning
  + 3 more
The experience was unparalled excellence. These people do remarkable work and they actually care about their customers in a manner that you just don't see anymore.
Description of Work: Carpet cleaning. Fire restoration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Masahiko K.
09/2010
5.0
carpet cleaners, air duct cleaning
  + 0 more
They responded to my email very quickly and came to our house for a free estimate. We requested carpet and tile floor cleaning and air duct cleaning. They did all the cleaning in one day. I think they did a great job. They removed a stain of the carpet as we requested. I wish we could have seen "before and after" of the air ducts.
Description of Work: Carpet and tile floor cleaning - $790 Air duct cleaning - $1000 (Entire house)

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,790

Joel & Maribel C.
09/2010
5.0
floor cleaning
  + -1 more
Theses guys were AMAZING! They showed up on time, and twice during their services they called to address a couple of a concerns. 1) Some edges they didn't want to clean to abrasively w/ their machine for fear that the grout would come out or crack the tile, 2) their sander got away from them and scraped out freshly painted wall in master bedroom. They were so upset by it, they patched it up and offere to paint it. Luckily we had our painter coming the next day, so I told them that as long as it was patched it was fine. And it was. When I got home, it was exactly as they said. The floors came out so beautiful. Their work is impressive, the service impeccable, and the the guys were absolutely accommodating and nice. I could see why the reviews were so stellar. I'm going to have them come over the apt. we rented for a couple of months to clean the carpet and would recommend them to anyone!
Description of Work: Washed & resealed Saltillo tiled floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Josh R.
09/2010
5.0
carpet cleaners
  + -1 more
Everything went well. They got the stain appearance out, but if you still get close by the area it smells a bit.
Description of Work: They cleaned a pet stain on our carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Christy K.
06/2010
5.0
carpet cleaners
  + -1 more
They were early and called to see if I was available to meet them early--they were VERY polite and said they can work around my schedule. They were very professional and were in and out of the house within 45 minutes. I went and ran errands while they cleaned. Some of the nicest guys I've met.
Description of Work: Cleaned carpets in my roommates old house in 2 bedrooms and the living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Charla N.
06/2010
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were very prompt, gave me a choice of scents, very quick, professional and friendly. I felt very comfortable having them in my home and they did an amazing job. As they came upon a stain that needed extra care they asked me before performing services that cost extra. I even had them work on a sofa that I was unsure if it could be cleaned. Furniture was put up on block to allow drying. Not sure if the extra protection was worth it but my carpet is very high traffic. Will definitely use again in the future.
Description of Work: Cleaned the wall to wall carpeting in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

PAT H.
08/2008
5.0
hardwood floor
  + -1 more
They did an excellent job! They are the best floor refinisher in town. They have a machine that captures the dust as they do the refinishing.
Description of Work: They restored a floor for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

6613 19th Street, Lubbock, TX 79413

https://www.carpettech.com/lubbock/

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
#1216732
Trade License Locale
Texas
Trade License Authority
National Air Duct Cleaners Association (NADA) Member
Trade License Expiration
12/31/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Air Duct Cleaning,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Flooring Sales and Installation,
Carpet Sales and Installation,
Finished Carpentry and Woodworking,
Homebuilders

FAQ

Carpet Tech is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Carpet Tech accepts the following forms of payment: Check,CreditCard
Yes, Carpet Tech offers free project estimates.
Yes, Carpet Tech offers eco-friendly accreditations.
No, Carpet Tech does not offer a senior discount.
Yes, Carpet Tech offers emergency services.
No, Carpet Tech does not offer warranties.
Carpet Tech offers the following services: Commercial cleaning, remodeling, repairs, refinishing of carpet, upholstery, tile, grout, mattress, wood floor, rugs, concrete staining, water & fire damage restoration, upholstery, drapes, air duct & vent, marble, stone, granite, decorative concrete, odor, stains, auto, RV & boat.
carpet sales, carpet installation, janitorial or maid services

Contact information

6613 19th Street, Lubbock, TX 79413

https://www.carpettech.com/lubbock/

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM