Georges Services LLC

They did a really good job for me.

unknown

unknown

unknown

unknown

.

n/a

It didn't

ur

The owner was very professional and extremely timely in completing a refrigerator estimate and repair in my rental property. I was frustrated at how long it took him to get a copy of the receipt to me, however, he answered the phone every time and was apologetic about it taking so long. He forgot to give me the Angie's List discount he advertised here initially, but promptly refunded the amount to my card when I reminded him. Overall, I would definitely use him again.

Couldn't have gone any faster, seeing that it was a weekend when the problem occurred. We had three other couples coming over on Sunday to watch the NFC and AFC Championship games to determine who went on to the Super Bowl. Mr. George was very helpful in sending Brett on Saturday afternoon, but since the problem required a replacement part, we changed the menu to a crock pot Jambalaya. The broiler still worked, so the appetizers were excellent on Sunday anyway.

I called and left a message and the service provider called me back, scheduled an appointment within a few hours, arrived and fixed two appliance problems at two different locations: at my home, they replaced a hose on my washing machine. At my parent's home, they replaced the timer on their dryer. It helped that I had the appliance brand and numbers, so they could pick up the right parts before they arrived. They took only minutes on both projects and the charges were reasonable.

George's was the second company that I called. The first company charged a higher service call fee that would not be reimbursed if I went with the repair. Further, the first company was not able to come to my house for a couple of days. I found George's through Angie's list and called them and the experience was perfect. Two very professional gentlemen showed up at my house within 2 hours of my original call. The service call fee was waived because I went with their recommended repair. They had the part on their truck and so my over was fixed on the spot. From now on, George's will be the first company I call when I need to fix an appliance.

We called on a Saturday and Georges sent Josh that afternoon to look at our dishwasher. Josh was very courteous and nice and correctly diagnosed that the drain pump was out on our GE dishwasher. Josh said he would get the part on Monday and give us a call. The part was not in stock and Georges ordered the part. The only hiccup in the deal was the part did not arrive until Friday. On Tuesday, Josh returned and installed the drain. The dishwasher works GREAT and Josh was very NICE!

Professional, friendly, helpful technician.

I called and received service within 24 hours. The part had to be ordered but the tech did a temporary fix that got me through the next 24 hours. The part was replaced and save me having to spend a thousand bucks on a new one.

He installed a new ice maker. He seemed very knowledgeable, and was very quick and clean.

He did it very well. He did it very quickly. It was a gift for my daughter and she was very pleased.

He was very nice and he showed up on time. When he ordered the parts he came back when he said he would be back. The price was kind of what I was expecting.

They didn't tell me that they contract the work out to a subcontractor. They had to order a part and they said they would be back the next day with it. They didn't come back the next day; it was the following day and they didn't call so I had to call them. The part went out again and they had to come back and replace it and they did the same thing. They said they would be back the next day and they didn't come until the day after that. I didn't compare the pricing. I wouldn’t use them again.

My complaint is with Georges Services @ 3024 Modella Ave. Dallas, Tx 75067 cell: 972-854-7406. On May 31st a service repair man was coming to estimate the problem with our oven. The actual oven did not work but the burners did still work correctly. He told us from 11am to 1 pm would be the show up time. He called and let us know that he was 20 min away. After 40 additional minutes of waiting, he finally showed up. He was not wearing anything that had the company name on it and was not professional in apparel, to put it nicely. After the repairman took apart the whole oven to tell me it was the motherboard/circut board that was broke, he asked me when the last time it was repaired. I told him he was the only to touch it and it was bought brand new. He told me a piece was broken and the screws were stripped, but an easy fix. When he left and I could look over what he might be talking about as far as the broken piece, he was talking about the front part/the facing of my oven, which was NOT broken before he started tugging on it to pull it apart. I called James approx. 30 min after he left, the owner and told him what had happened, and he said he was going to talk to Matt, the repairman and get back to me after he sees what happened. (I guess to get his side of the story). He never called me back. On Saturday morning, June 2nd I was making pancakes and my burner caught on fire underneath the glass. (it is a smooth top/glass top burner) he did not answer the phone, but I did leave a detailed msg. about the fire and reminded him that I hadn't heard from him. On June the 4th I called James again to try and settle all of this and get an answer, and he said he was on a service call and it would be about 2 hrs and he would call me back. I asked if he could walk outside for a minute and just let me know what was going on, and what he found out and he again repeated, rudely, that he would call me in 2 hours. He didn't call me back. On June 8th, (after he cashed my service call check) I got on his website georgesservices.com and left him an email explaining that it was a bad business move not to even call someone back ,and that per his website , he cares about comments left and 4.5 stars on Angie's list and that customer service was his priority, but that we did not feel that he cared enough to even give the respect of a phone call to say he couldn't do anything for us. When you are making your decision about service people, PLEASE be careful if you pick this one. They say "family business" and "we take pride in our work" and "want the customer to be happy" we feel none of those things were as important as the website says. Want to add 2 more things, then I'm done: the service call was supposed to be $10 off if no service was done, so I feel like he owes us a refund, technically , and last but FOR SURE not least: James NEVER ONCE apologized for any inconvenience. A simple apology.

Josh was on time and polite. He described in detail what was wrong and how it will be fixed. He fixed it on the spot and now my fridge is up and running. He kept the work area clean and did not make a mess. Price of service reasonable and service call fee waived since repair was made. I was very pleased with the the speed of the service call response and the repair.

a

The service man arrived at my home as scheduled, he called first to let me know he was thirty minutes away. He was very professional, after I explained what was going on he tried a few things and in short order was able to determine that the transmission on my machine was shot. He advised me that it would make more sense to just buy a new machine as the repair would be very expensive. I used a $15 coupon I had found on their website. Overall, it was a good experience and I would definitely call them again or recommend them to others.

James Georges called before on-time arrival and inspected my refrigerator. He told me that the door was bowed and therefore was not able to repair due to age of refrigerator. He could have fixed water and ice but told me he didn't want to charge me for something that I really needed to replace. He gave me names of brands that he recommends because they need very little repair. It was an overall good experience - other than fact that I need new fridge!