Georges Services LLC

Yes, my dryer was repaired with a new belt and new pulley. Thank you.

Share review Embed review Write an update Edit review 9/15/2020 Called this company on 09/03/2020, their tech Korey came to diagnose our Dishwasher, found the problem apparently and said he will order the part that will take 3 business days to arrive and comeback to finish the job. Pushed hard to collect $75 cash. We called 3 times to their "office" and a representative called Geralynne said that only the TECHNITIAN knows what's going on and we should call him. We Asked her to find if the part request was made, but the office doesn't know. Why do they have an office if they don't know what's going with their business? She was rude and hung up on us.

They did a great job. Found the issue, fixed the problem. Tested components. No upsale

George was referred through our Home Warranty Company. He arrived and did the work and was paid but never supplied a receipt. Because damage was caused to our home and we had to make an insurance claim, they require us to get a receipt. George has given excuse after excuse over the course of a few months and has yet to provide a receipt so we can wrap up our insurance claim. I question whether he is a plumber if he can not provide a receipt for his work. Even hand written on company letterhead. I will not use him and have reported this to our home warranty company.

Miserable experience! Our homeowners warranty company sent James out to repair our refrigerator which wasn't cooling. He came out and said the problem was that the refrigerator wasn't attached to the cabinet properly and that this was not covered by warranty. Nevertheless I paid the $60 fee. A few days later I called GE and their technician told me the damper was faulty and that this should be covered by homeowner warranty policy. It would be $600 to fix. I called James again, told him the damper was the issue. He rudely told me he would not justify or change his diagnosis and that GE was wrong. I told him I was not surprised by his response and was suspicious that it was his and the warranty company's policy to do whatever they could to deny claims. He hung up on me. I paid GE $600 and my refrigerator now works perfectly. It should however have been repaired by James and covered by warranty. His rudeness and perceived lack of integrity is frustrating and disappointing. Buyer Beware!!

When the job was assigned to him, I called to be proactive and told him that we had already had a repair and the previous service person had informed us that our particular model had several problems. I tried to give him a model and serial number and he informed me that "he carries parts on his truck and doesn't order anything until he sees the unit". Code for "I'll need to come back and charge you more". He and his assistant were here 5 minutes and informed me that they would have to get back to his office so he could refer to his computer to find the proper kit to repair. 5 days later, no communication. I called today and said who I was and his response was very short "how can I help you?" I indicated that it had been 5 days and no response, to which he said, "it takes 7-10 days for parts". Literally 5 minutes later, I logged into my account on OneGuard and he had cancelled the service order. I called OneGuard and they said that he didn't have the expertise to work on this particular model and they referred me to another service provider, thus delaying my repair. No ice maker for almost 2 weeks and now starting over.

I had a refrigerator that I think was leaking. He replaced a minor part and came back 5 days later to make sure it was not leaking. I have been using him for 5 years and he was recommended to me. I like the way he works on appliance and he will fix my problem and not try to sell me anything.

I can't say enough praise about how this repair was handled. Nick was the service tech. My washer suddenly started making a racket during the last fast spin cycle. Had used Georges in 2013 to replace drain pump so called them again. Scheduled call for a few days later (OK w/ me as I didn't need the washer for a bit). Nick immediately diagosed the problem as being a bearing/bracket for the tub. Bad news - washer was installed in 1997, parts hard to get and expensive. Found the part ~$750 + Labor/Taxes ~ $1K. Washer/dryer are a stack in a hall closet, new models won't fit, so I OK'd the repair, plus due to circumstances beyond my control I couldn't go looking for anything new at this time. When part came in, mfg had neglected to include some needed items for installation - Nick drove to Ft. Worth to get the needed parts, and came to my house very late in the day (OK w/me). He hadn't realized it was a gas dryer, and said he needed help to move the stack so it could be disconnected from the gas line. Note that he maintained his humor throughout and was VERY apologetic for the continued delays. Came back a day later with 2 other guys - they moved the stack out of the closet, disconnected the gas line. Nick then took the washer OUTSIDE to repair so he wouldn't damage my wood floors (original to the house) - this in almost 100-degree heat!. Took several hours, got everything back in place, and found water fill control wasn't working properly; figured out one of two things to be the cause, and knew the parts needed. Came back again to do that repair, everything looked OK. Next day when I ran a load, tub wasn't agitating properly - turned out the ribs for inside the tub were never sent by the mfg. One last time Nick came out and got it fully fixed. NOTE: this entire process took from 8/25 to 9/4, but Nick never gave up, and never lost his composure. Washer has worked perfectly every since and I expect many more years of service from it. My only complaint is that they don't check their message line often enough and it can be very hard to reach someone to confirm an appointment. Nick always (a) showed up as scheduled or (b) called to tell me he would be delayed. He also called an hour to half hour ahead to confirm he was on his way. Also, despite the multiple trips to my house I was only charged the original estimate for the repairs.

Unfortunately our Home Warranty provider suggested we use Georges Services to take a look at the Dishwasher. The concern was that the dishes never came clean. I paid my service fee. He said that he needed a part and would have to come back another time. We set an appointment for 7/18. He never showed. WE called multiple times through out the day and left voice mails. He never called. On 7/21 he called my tenant and said he was calling the wrong number. we set another appointment for 7/22. This time he came and installed the valve. However, he told me that now my drain hose is throwing water everywhere because of a mouse that was eating at it. Hum, never had any issues until he got there. Anyway, then he said he would not replace the drain hose until TWO WEEKS after a certified exterminator took care of the problem. * Seriously bad attitude * No shows * and mysterious flooding in the kitchen My suggestion is to hire someone who wants to work and get paid.

Our refrigerator sprung a leak underneath and we called Georges. The technician's name was Nick. He diagnosed the problem, had to do with an overflow or something, and said he could get the part and be back the next day to fix it. He did. No more problem. The following Monday, our dryer started making a real loud noise. I called them back out and Nick showed up again. This guy is so honest, he simply knelt down, looked in the dryer (after hearing it) and pulled out a cherry pit that had got stuck in the drum. Fixed. This guy Nick is so honest, professional, and he knows what he's doing. Like a car mechanic, honesty, integrity, and quality......that summarizes my experience with Georges. I won't use anyone else. And no more cherry pits in the dryer. Yes, highly recommended. Ask for Nick if you can get him...........Good luck.

We called Georges Services on Monday 7-14-14 and they could come out that day. We had to reschedule for Tuesday due to work. James was at our home right on time and quickly got our 20 yr old washing machine diagnosed what was broken. He had the part in his truck and replaced the coupler. He was in and out of our home in 30 minutes. Professional and he knows what he is doing. Did not leave a mess and gave me a recommendation for having my dyer vent cleaned. Very pleased.

Extremely well. he showed up on time, made extremely good communication, and the whole thing cost way less than I expected. He's very pleasant and friendly, as well.

This company has ZERO customer service. First of all he was rude upon entering my home, and tracked in mud. Second, he was condescending when I asked questions. Third, he drove off after removing my motherboard from my double oven and I had to call the home warranty to force him to come reinstall it. He refused to speak to me upon coming back. I would NEVER use this company or refer them. Not even to my worst enemy. If there was an F minus that would be the real grade.

- The contractor showed up - Took apart the washer - Put it back together - And simply took off without explaining what is wrong with the washer I got a call from the home owner insurance saying that they will not be paying for the failure since it is likely to be caused by the drainage clog (looks like my wife wasn't rinsing the dishes properly). In my opinion, the contractor is of a mindset that he is working for the home owners insurance, not the homeowner and there no need to explain the issue and recommend repairs. Definitely not someone that I would want to work on my home. Nobody returned my call either. Now I have to call someone else to understand if the washer could be repaired or I need a new one.

he came out on time, took him about 20 minutes to find the problem with the washer charged me $70 for the first visit and would not take the coupon Angies list provides, said it was on for the actual labor of fixing the washer. Said the door latch and board needed to be replaced. Told me he would call me back with an estimate when he found the parts for the washer but it would be about 300 to 400 to fix it. I waited until Saturday for him to call me, I called him and left a voice mail about the parts. He didn't return my call. I went on line found the parts by the serial number and model of the washer, then called him back on Monday, left another voice mail, he did not call me back. Husband called him from his phone he picked up on the second ring on Wednesday, told my husband he would call me within the hour to set up a time to come fix the washer, I still have not heard from him. I called him again and and left another voice mail and he still has not returned my call. I would never recommend him to anyone, it was a Scam to get the first payment of money.

It went well. He had the part & fixed it fast. Very knowledgeable & professional.

We never heard back from the vendor. I called several times after a month of waiting. On a few occasions he answered the phone and said he would get back to me within a day, but he never did. I also left messages on his answering machine, but he never called back. So basically I paid $70 to this guy to come out and literally do nothing except delay the repair of my refrigerator. Now I've had to start all over with a new vendor and charges for a new service call. In response to George's assertion that we had declined repairs, that is simply not true. Perhaps he got the wrong notation down in the paperwork, but that's his error, not mine. The fact that I called him 3 times to try to get information about when he'd complete repairs shows that we wanted the repairs completed. The fact that he NEVER returned any of my calls is a problem. Poor customer service, poor follow-up, and poor record-keeping. I agree with him on one point: VERY DISAPPOINTING.

They came out quickly and told us that the board had burned up on the dryer. They were going to check if it had been recalled and call us back. We wrote them a check for the service call and haven't heard from them since. I have called 3 times and left messages. After a week we just went and bought a new dryer!

I scheduled a Saturday service call with James George. He arrived on time and as scheduled. Promptly determined source of problem was one of two parts failures (temperature sensor or main relay board). Both parts are in rear of oven requiring removal of oven from enclosing cabinet and requiring he have his helper to assist with removal and replacement. He volunteered to aquire necessary parts for repair of either possible failure and return the following week with helper and complete repair. He gave me a price to complete repairs for each of the two possibilities to which I agreed. On Wednesday of the following week James and his helper returned for an early morning appointment as scheduled and completed the repair within an hour. Further diagnosis proved the failure to be the main relay board. In the course of removing and replacing the oven from the cabinet enclosure a small plasic sill piece was broken. James committed to aquire a replacement sill piece and return and install it. He called me later that day stating he had acquired the sill piece and we scheduled his return for "first thing" the following morning. He returned the following morning on time and as committed and replaced the broken sill piece at no additional charge. Through this complete process I found James to be very punctual, knowledgeable, efficient and professional.

This company normally does not service our area, but he happened to have a job scheduled a few miles south of our location and offered to come up to take care of the issue for us. He said he will service our area, but it requires multiple jobs to be scheduled in our area before he will travel up here. He did a great job. He had the parts on his truck and got it fixed the same day. The ice maker has been working ever since!

Great job, scheduled quickly, arrived on time, professional. Made repaires quickly, double checked everything.

These guys are amazing, I called and they came the same day, very professional, very good price, it only took about 45 minutes to do repair. As a footnote, my dryer stopped heating and I called another company the week before calling George's services. "Brand X" company gave me a time later in the week they would come fix my dryer and kept having to push back the appointment day after day after day, as they couldn't get the part I needed. My wife and I kept getting more and more frustrated so then I called George's Services and they showed up the same day and fixed my dryer that day. I will definitely use them again should the need arise for other appliances. Thank you.

Returned my phone call within an hour on a Friday afternoon. Scheduled the appointment for the next morning, a Satruday between 9 - 12. He called 30 minutes before arrival and was on time. He asked me about the machine's symptoms over the phone and retrieved the model and serial number so he had some parts on the truck based on that information and was done in about a half hour. The labor charge was $120 which I thought was high for even a 1 hour minimum charge but I have not used a repairman for my washer or dryer in a long time so that be the going price. I was certainly glad to have my machine fixed and available for use over the weekend.

It turned out fine. They did a good job.

It went poorly. They told me there was no fix, could not help me and had no solution. He suggested that I go out to the circuit breaker and flip the breakers every time I wanted to run the dishwasher and maybe that would reset the dishwasher. They came and went in 2 minutes. No resolve, no ownership. I called the warranty company back- the lack of draining was still there and I needed this fixed. George's called me and set an appointment as this was a recall. I took time off from work and waited. And waited. I finally called them and asked when they would be out. They informed me that I had been reassigned to another company. I asked why would I have not been contacted. He pushed it on to the warranty company. When I reminded him that good customer service would dictate a call from his office he hung up on me! Not a good bye, not an apology. nothing- just like the service I received from his team. When I called the warranty company to find out what was going on the truth came out. They never contacted the warranty company, they decided on their own that they did not want to do the recall so they broke the appointment and never connected with me, the customer or the warranty company. Poor technical experience and poor customer service. With as many great companies around chose one that will take care of you- not one who can not do the work and then treats you poorly on top of it.