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GENIE SALES & SERVICE CO

Garage Doors, Doors, Alterations/Sewing/Decorating

About us

Genie Sales & Service Co. specializes in residential garage door and garage door opener sales, service and repair. Our service is provided by highly skilled and trained technicians. We are a family business with three generations of technicians to serve you. When you call Genie Sales & Service Co. your repair or new instalation will always be done by a family member who cares about treating you right and keeping you as a customer for life.

Business highlights

68 years of trusted experience
Emergency Services Offered

Services we offer

Genie Sales & Service Co. specializes in residential garage door and garage door opener sales, service and repair. With a long and proven history in the garage door and opener industry in the North Texas area we have maintained an outstanding reputation for getting the job done right the first time and at a competitive price.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.096 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
99%
4
0%
3
0%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 76-96 of 96 reviews

Jeanne W.
11/2016
5.0
garage doors
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

Craig G.
10/2016
5.0
garage doors
  + -1 more
Very professional and quick
Description of Work: Replaced garage door spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$243

Paul A.
09/2016
5.0
garage doors
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kevin M.
12/2015
5.0
garage doors
  + -1 more
.
Description of Work: Gary repaired my broken garage door. He was very professional and the quality of work was excellent. I will use Gary in the future if any needs arise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Javier C.
07/2015
5.0
garage doors
  + -1 more
unknown
Description of Work: Genie Sales and Service Co. replaced both garage door torsion springs. Gary Fincher with Genie Sales and Service Co. arrived at my home within two hours from the time I called him. He had both torsion springs replace within on hour after arriving at my home. I was very pleased with the work that he did and the price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

jane H.
07/2015
5.0
doors, garage doors
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Ilona C.
07/2015
5.0
garage doors
  + -1 more
unknown
Description of Work: Garage door would not open. Instead of having the entire unit rewired which would have required accessing it through ceiling and attic, I chose to have a mini garage door opener attached to fit the original pushbutton.General maintenance of my 2 doors was also performed. I have been using 'Genie' for years and have been very happy with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

silvestre B.
02/2015
5.0
garage doors
  + -1 more
unknown
Description of Work: replaced keypad and oiled garage door

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Maqlcolm H.
09/2014
5.0
garage doors
  + -1 more
unknown
Description of Work: Gary responded quickly to my telephonic request for help with a damaged door. He came out to look at the job within two hours and replaced the door and installed a new motor the next morning. He was fast, honest, professional and thorough. When one of my car remotes lost its signal he was back quickly to correct the situation. I have used him twice and wouldn't use anyone else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Raja M.
09/2014
5.0
garage doors
  + -1 more
unknown
Description of Work: They replaced my broken garage door. They were patient with our questions and performed the service at the appointed time. The door has been working well and I have no complaints. | |I recommend this provider.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

emily L.
11/2012
5.0
garage doors
  + -1 more
Great!
Description of Work: I needed to have my garage door opener reprogrammed and a keypad installed to keep my ex-husband out of my garage. I called early one morning and someone was out by lunch the same day, which was exactly what I needed! The employee was so nice and did a great job. I would absolutely use them again. Thanks Genie (and Angie)!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Michael M.
10/2012
5.0
garage doors
  + -1 more
Read above
Description of Work: I called them about a repair on my garage door,he gave me an estimate,I asked how much difference for a new garage door.He gave me a very good price,and said he could do it the next day.I asked him about a down payment,he said no,just pay when the job was finished.Since I had to work the next day and I had no one to be here,he said if I would leave the garage door unlocked he would have the door up when I got home.WhenI got home it was finished,he arrived a little while later and I paid him .They did a very good job and I was very pleased.I would recommend this Company to anyone who needs garage door work done.Michael McNeely

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Natalie S.
08/2012
5.0
garage doors
  + -1 more
It was a great experience!
Description of Work: My garage door stopped working so I called Genie Sales and Service and they said they would try to get someone out that same day. As promised a technician showed up and immediately knew what the problem was. He replaced a part and then did some general proactive maintenance. I would highly recommend Genie Sales and Service. Great Job and Great Experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

jimmy J.
07/2012
5.0
garage doors
  + -1 more
great great great!!!!
Description of Work: rep came out to check my garage door as it had no power and a spring was broken. he eplaced a capacitor and a spring and it worked for a bit after he left and then quit again. he came out at 7 the next morning and started troubleshooting again. he ended up replacing the electronic board, both sensors, both limit switches, and the capacitor again along with the needed wiring. it worked and continues to work great some weeks later. i wasn't charged anything else for the 2nd visit. nothing. and he said if it stopped again he would the 1st charges and apply them to a new complete unit. very nice and professional. i was very surprised and satisfied. will absolutely recommend them and use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

karen J.
06/2011
5.0
garage doors, doors
  + 0 more
Excellent see above
Description of Work: I needed a new garage door after the very old cracked and split. I left them a voice message on Sat afternoon. They called me back Monday as I had requested. I picked out a door and in 2-3 days it was installed and the old one removed. This was one of the most hassle free home repair I have done to date. I told them what I wanted, they delivered and installed it promptly. The man was here about 9 in the morning and in less that an hour or so, the new door was in place. I would must certainly use them again and have referred my friends there.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Jill M.
03/2010
5.0
garage doors
  + -1 more
Great.
Description of Work: I called Gary and he came over within 15 minutes. He did maintenance on my garage doors without trying to sell me a new one along with putting in a keypad. He even programmed my car's built-in remote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Thomas D.
11/2008
5.0
garage doors
  + -1 more
Owner's son came out first time...on time, courteous. Adjusted garage door spring and lubricated door hinges and rollers, i.e. garage door tuneup. Unfortunately, adjusted door spring too tight resulting in door opening too rapidly and forcefully. I called them out again next day, and owner/father came out immediately. He readjusted the door spring perfectly, and didn't charge me for the 2nd call out. Not perfect, but great customer service...I'd definitely use them again.
Description of Work: Service call to adjust garage door spring.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Howard G.
06/2008
5.0
garage doors
  + -1 more
About to leave home for work (7.30am) and the garage door stopped dead within a foot of the top of the door. The door looked twisted and uneven - it was hanging, jammed open - wires that help open/close door were twisted around the spring bar above the door, and approx one third of rollers were of the runners. When I rang, the phone was answered promptly and courteously, and said someone would be around in 30min - and he was. Very professional, efficient, and good product knowledge. Had the whole mess under control and fixed with a complete door lube within 25min max. Was able to answer questions and make suggestions relevant to this situation. Cheerful and friendly through-out.
Description of Work: Re-alignment, rehanging and lubrication of garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Christine C.
03/2008
5.0
garage doors
  + -1 more
Gary was right on time, knowledgeable and professional. We really thought we were going to have to replace one or both doors. Gary did what he could to save us that expense and fix the issues. He did a fantastic job! I wish we would have called him sooner! The doors are running great now, and I'm so excited to have found the right person to help us.
Description of Work: Our garage doors were not running smoothly. Gary came out, assessed the problem and effectively fixed both doors. One needed some reinforcement while the other one needed regular maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Martin M.
12/2007
5.0
garage doors
  + -1 more
Called for work on my dead Genie at 9:30 on Saturday morning. It is now 10:23 and the guy is done and gone. Amazingly responsive service, showed me what had got busted inside the motor (drive gear), what he thought might have caused it, and what he adjusted to make sure it doesn't happen again. I am impressed!
Description of Work: Replaced broken drive gear inside GDO motor, adjusted door, oiled everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

KIMBERLY P.
03/2007
5.0
garage doors
  + -1 more
I called and described our problem to Genie. I was given a phone estimate of $85. Normally I don't accept phone estimates but I have used them before at a previous home and knew I could trust the phone estimate. I was told they could be here between 3 to 5 the same day. Gary Fincher arrived at 4:30. He was pleasant and efficient. The repair was completed in 30 minutes and cost only $75. Excellent!
Description of Work: The arm of our garage door opener had pulled off of the garage door, tearing the metal. They inserted a metal plate to strengthen the door. They reattached the garage door opener arm to the door. He inspected the door, opener, springs, reset the opener, and oiled the springs and rollers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Contact information

610 S MILL ST, Lewisville, TX 75057

geniesalesandservice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors,
Doors,
Alterations/Sewing/Decorating

FAQ

GENIE SALES & SERVICE CO is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

GENIE SALES & SERVICE CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, GENIE SALES & SERVICE CO offers free project estimates.
Yes, GENIE SALES & SERVICE CO offers eco-friendly accreditations.
No, GENIE SALES & SERVICE CO does not offer a senior discount.
Yes, GENIE SALES & SERVICE CO offers emergency services.
No, GENIE SALES & SERVICE CO does not offer warranties.
GENIE SALES & SERVICE CO offers the following services: Genie Sales & Service Co. specializes in residential garage door and garage door opener sales, service and repair. With a long and proven history in the garage door and opener industry in the North Texas area we have maintained an outstanding reputation for getting the job done right the first time and at a competitive price.
Ask for details

Contact information

610 S MILL ST, Lewisville, TX 75057

geniesalesandservice.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM