ANDRE APPLIANCE SERVICE

Solved problem first time

Great, honest company.

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Andre Appliance was one of the few places I called that actually serviced LG. Gary the repairman was friendly and took the time to explain what he was doing. I also liked that he or the office would call before showing up, which made coordinating my day easier. I would definitely use Andre Appliance again.

Excellent overall service and will definitely use Andres again and will request Gary

George, the service tech, arrived on time and the company provided me a courtesy call advising he was on his way. Only had to wait in a two hour window which is nice. Company took my after hours call on a Friday night and had someone out on Saturday morning. Turned out to be a simple, low costfix. Honestly was appreciated. This was case where the tech could have easily and quot;buffaloedand quot; even an educated customer since the likely cause was disguised and didn't show the normal visual cues on a blown fuse. The fuse looked perfectly good but didn't test good. I would call them again because they were prompt, courteous and honest.

Guy was friendly enough, but didn't like cats. I have cats. Charged more than expected. Would have liked to at least have had the and quot;trip chargeand quot; count toward the balance as it does with everyone else. He didn't like that I watched what he was doing. (I watch every contractor that comes to my house. It's just good sense.)

Tech who arrived was on time very professional, and personable. He walked my wife through every step of what he found, and the replacement of the worn out coil. Demonstrated how the dryer was working correctly, and made sure that she knew everything he was doing. Vacuumed out the lint from the dryer, and stayed to make sure it was working properly before leaving. Took the time to explain the warranty of the parts and service, rather than just letting her read it on the bill. My wife called me at work, while he was still there, and also explained to me what was wrong and what he replaced. Will have no problem calling them again.

I am very satisifed with Andre Appliances and would not hesitate to call them back if ever the need should arrive. A number of years ago, I had them out to my home for a problem with my stove. I was so impressed with the technician's honesty, that all these years later I remembered, and called them first. The technician then, was professional and honest, as was the one that arrived at my home last week. The technician put the machine back to together after diagnosing and fixing the problem. He cleaned up any messes that were made, by the repair work. I did not ask about warranting the work. The technician volunteerily explained to me that all work is guaranteed for a month. I highly recommend Andre Appliances.

It would have cost too much to fix it so I will just be purchasing a new one. The tech, Gary, that came out is great. We've used them before and would definitely use them in the future. He even played my piano and gave a little concert!

The issue was with the wall oven. I will give Andre's credit in that the wall oven was ordered out of a catalog, it was not an in-store model (they didn't have any wall-ovens in the showroom). After installing the oven I realized my 4.8 qt baking dish, none of my cookie sheets, essentially none of my larger cook ware would fit in the oven!! I called Andre's to see what could be done about this (return it, order something larger, etc.), they wouldn't take the oven back!! So I sold it on Craig's List and purchased my lovely Jade Commercial-grade dual convection oven at an auction (did bring my largest piece of cookware with me). Basically, I wish Andre's would have taken the oven back and given me some type of in-store credit to try to keep me as a customer, especially considering how much I had already purchased through them. Instead, they've made me a fan for buying commercial grade appliances at auctions.

The services where mediocre. The part that was needed had to be ordered, which other appliances companies keep that particular fuse in stock. When the part came in stock, they didn;t bother calling me, I had to call them to check on the status and then they scheduled the man to come out to replace the fuse, and he never showed up. I kept calling that morning to see when he was gonna arrive and they just said that he hadn't called in and the he probably over slept, which my her words happens often. I had to reschedule my day to now comply with his tardiness. It was very aggrevating, one, to have to wait a week for a fuse that should have been kept in stock int he first place, Two, me having to check on the status of the fuse's arrival, Three, Having to wait for the repair to show up after being 4 hours late. I will never use them again.

This is a very good company. They came the same day that I called. They are always very professional, and we are very happy with them. They are reasonable, and we will definitely use them again.

The washer wouldn't go into the spin cycle. I checked Angie's List and called Andre Appliance mid-morning to schedule an appointment, and was told that the technician would give me a call that afternoon 30 minutes before he would arrive. Gary called as promised and arrived about 4:30pm. He was very personable. He described everything he was doing, showing me how to access the controls and the lid switch. Besides replacing the lid switch he oiled the motor bearings and checked the motor coupler among other things.

I had a recall on my Maytag dishwasher and it was not working properly. I called Andre's and they came out and checked it out. They said they couldn't install the recall part without charging me and that I needed a new timer for $200. I called Maytag and they told me I needed a Certified Maytag repairman to install the recall part at no charge and recommended I have that company do all the work. I paid Andre's a $42 service charge for coming out. I had another company come out (Maytag certified). They installed the recall part and told me I did not need a new timer. They jiggled a little circular thing in the front left-hand corner of the dishwasher. He said that it sometimes get stuck. He said timers in dishwashers seldom go out. It has worked perfectly ever since and there was no charge for any of his services.

A real person answered my phone call and made an service appointment for that day. The Service Technician arrived several hours early, but that was fine with me. The technician had to dismantle part of the dishwasher to remove all of the glass shards but got it done.

Andre's was great! They were friendly and fair and even came back to check the drain, after to make sure in hadn't become plugged, again.

I just do not feel comfortable with how this whole thing went down. It seems like a conflict of interest to me that he couldn't repair the dryer and then talked me into buying one from him. The dryer didn't even get delivered on time and when it did, he wanted $100 dollars more than he had quoted, I told him to take it away and he came down in his price again. He even charged me for the service call after all of this. The whole thing reeks of a conflict of interests to me, but who knows.

They were on time with their scheduled appointment and the estimate for the parts were what they had quoted us. The costs for the parts were explained and we were given advice on how long the appliances should last. The service person was really nice.

I called Andre and he returned my call in thirty minutes and came by to give an estimate to repair my refrigerator. His prices were very reasonable and he explained why the refrigerator wasn't cooling. The repair was scheduled right away and Andre showed up on time. He diagnosed the problem and came back two days later to repair it. He did an excellent job, cleaned up any mess and was very polite.

THE REPAIR WAS MADE THE DAY THAT I CALLED FOR SERVICE. THE SERVICE MAN WAS TO CALL BETWEEN 1-5 PM. HE CALLED ABOUT 20 MINUTES BEFORE HE ARRIVED. HE WAS POLITE AND EFFICIENT. BESIDES REPAIRING THE DRAIN, HE ALSO FIXED A CONNECTION THAT COULD HAVE BEEN A PROBLEM IN THE FUTURE.

THEY WERE VERY NICE AND POLITE. I LIKED THEIR WORK.