Family owned & operated since 1985.. Ask about Angie's list discount. License: #TACLB003202C. Additional address - P.O. Box 293957, Kerrville, TX 78028. Additional email: Theboss@underwoodsheating-ac.com. Social media site: Facebook: https://www.facebook.com/pages/Lee-Underwoods-Heating-and-AC/183654945111884?fref=ts. Award winning.
Business highlights
39 years of trusted experience
Services we offer
Replacement, installation & preventative maintenance of heating and a/c equipment, duct cleaning & indoor air quality.
Description of Work: Was needing bid to replace my propane furnace and he found the prob.and fixed it.Had home warranty people that did not know how to repair and had parts on wrong.Lee saw what they did and repaired it and did not charge me anything.Saved me a lot of money.Thanks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert B.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
On time and professional
Description of Work: Season check up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Patricia Y.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Rick M.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: These guys went above and beyond. I called them because they were the way out front rated company on Angie's list. They lived up to my expectations. Great work. Great price. They'll be hearing from me anytime I have an AC / heating problem.
Rating Category
Rating out of 5
Yes, I recommend this pro
Gerri D.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andres G.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Cynthia O.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: Excellent work, Great price!
Rating Category
Rating out of 5
Yes, I recommend this pro
sara H.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: AC repair |Very good
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
james C.
07/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: My drain line on my A/C unit was clogged,Frank came out and blasted it out and checked my system. I was very pleased with the service,fast and affordable. I called them,as they had the most reviews on Angies list,with an "A" rating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
John R.
07/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Absolutely 100% professional! Was quoted a max price of 325.00 and it ended up being 100.00 cheaper. HIGHLY RECOMMEND!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Brock O.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Came in behind previous AC company that got it all wrong and properly diagnosed and corrected the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Kay A.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: A/C wasn't cooling properly. They checked the unit and replaced motor that was going out. Honest and didn't try to sell me anything I didn't need, like a new system since mine is older. Previous repairman said I needed a whole new system. Great people, will definitely use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lane H.
05/2014
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: nice people, did not request bid. Went with another brand.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0
Response from Lee Underwood’s Heating & A/C Inc
[Member Name], In response to your review: in responsiveness...we have been to your home several times, even on holidays (without charge) to access and re access your a/c needs. Each time we were met with your telling us all about your financial situation. We prepared several proposals for you, each one has been put off. We feel that we have done everything within our power to attend to your needs and keep your old system in running condition. As to the last time you requested a cost, we could not respond in what you considered a timely manner because we were already overwhelmed with customers that were in need and ready for actual repairs/replacement and not just the same repetitive conversation that we have been given over the last several years. [Member Name], we are sorry that we did not, in the end, meet your needs in the manner you thought proper. We are also sorry that because in the past you cried "wolf" so many times (and we responded) that this time when you were actually ready to do the work, we did not respond as quickly as you needed us to. Lee is not always on time, but he is responsible in the work that he does, and his work ethics and integrity are above reproach.
Kathy L.
05/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: We had to get a new compressor. Lee worked with us, and was very quick.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Tandi R.
10/2013
5.0
heating & air conditioning/hvac
+ -1 more
Excellent Service!!!!
Description of Work: Installed new ac and duct work - installed new thermostat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Waynoka & John L.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
Did a very good job
Description of Work: Fixed my A/C
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
tom V.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
excellent service. lee the owner is always pleasant and knowledgeable. he always takes time to answer questions i have. he has been keeps my ac units on this house and our previous home for over 15 years. couldnt ask for better service.
Description of Work: serviced both ac units, checked filters,heat strips, amp draw,and safety controls. this is our bi-annual service that we subscribe to as a preventative measure. he checks it 2 times a year summer and winter
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janet C.
10/2012
5.0
heating & air conditioning/hvac
+ -1 more
Underwood's was very knowledgable, efficient, showed up on time, and called before they came. They really kept the client informed.
Description of Work: They checked the A/C unit for fall and the thermostat to make sure it was working properly.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan K.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
asy hero
Description of Work: In the Texas summer heat, I was held hostage with no AC for 11 days by a warranty company in the East. In my new house the AC had worked for three weeks then stopped. I am an older lady with a handicap. I and my 3 pets camped out on a back porch with a cooler that would not help at all for about 6 hours of the day. Needless to say I called each day, usually crying, terribly swollen and ill. I was assured that an appropriate protocol was being followed. They sent techs from San Antonio who, in a 7 minute examination said my compressor was shot. Finally they denied my claim even though my inspection said the system was working, but with a "temperature differential." I called locally to get three bids for equipment replacement. Bosworth's, Albert's, and Underwood's had all been suggested as competent and honest companies. Underwood's was the first to respond and set up an appointment. Mr. Underwood, Lee, came to my home and in fifteen minutes determined that the problem with a "starter" part and not the compressor at all. He had it working with an old part in no time. He said that there were newer, more efficient systems available, but mine should work for another two years at least. This man was professional, knowledgeable, compassionate and caring. He even returned later after his work day to see if it was still going (it was) and install a new part. He told me he never, ever worked with warranty companies for just this kind of situation. *More about these "villains" in another review. Of course I bought his reasonable service contract and, I hail him as my hero. Best of all, when I called the other two companies to cancel their visits and explain why, they both gave Mr. Underwood high marks for being honest and having professional integrity. The man from Bosworth's said, "There are unscrupulous people in the AC business, but Lee Underwood is not one of them." I will never use anyone else, and in two years or so, I will call Underwood's for my new system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
C L.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
Lee came out and did the job himself, answered all the questions my wife and I had in a way we could understand, was very efficient, and actually got the job done for less than the original quote! Would recommend him to anyone.
Description of Work: Lee replaced the compressor and coolant in our central air system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$800
Jackie G.
03/2012
5.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Lee Underwood, CEO of Underwood Heating & A/C, runs his business the "old fashioned" way -- Service and Clients First! Located in the heart of the Hill Country, Kerrville, Texas, a call to Lee at his office is answered by a pleasant voice (and in many instances by Lee himself). We have always gotten first-class service whether our need has been in the daytime, at night, holidays, or even weekends. We appreciate the fact that Lee Underwood returns a call the same day, and usually in just a very short period of time. We have used Underwood services at our last three homes, two of which included new A/C & Heating Systems, covering a period of over 10 years. If you have need for heating or air conditioning services or advice on what system best meets your needs, we highly recommend Lee Underwood. He'll do an honest and outstanding job and he will stand behind all his work over the long haul. He will be present for any installation of a system and his crew is efficient and professional. When they finish their job, the work area is totally cleaned up and all old equipment is hauled away. Oh, and by the way, he not only installed a new system, but he also cleaned out the duct work in the attic.
Description of Work: Lee Underwood Heating & A/C inspected old system to make sure it needed upgrading; he then took his time deciding what size unit would be best and also what type of unit would be most efficient. He made recommendations, drew up a schematic, and then presented all of the information including price. A confirmed date for installation was made and the crew showed up exactly at the time we were told to expect them. They also inspected and cleaned out all the duct work since this was an older home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Peggy B.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
I called ,he came and fixed it,and it has work right ever since.
Description of Work: Replaced outdoor unit and also upgrade indoor unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,500
Jonathan B.
12/2011
5.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
Great experience. I could not be any more pleased with the service, the performance, the speed of the job, and the diligance put into their work.
Description of Work: Excellent Service! Mr. Underwood himself came by and not only put a new system in my house but also cleaned my duct work. I was very impressed with his professionalism and the way that he did not mind continuously explaining to me what he was doing so I was in the loop. He was very nice and he and his team worked very hard to get the job done in a timely manner. My a/c is performing fabulously and I definately intend on using him again and again in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$6,500
Leo L.
07/2011
4.0
heating & air conditioning/hvac
+ -1 more
I wasn't here personally for the service call but had a friend of mine who recommended this business and also witnessed the service being performed. The capacitor ran $76 for a dual run capacitor and 2 things of freon for a total of $54. Labor was 1 hour at $80. I think this was much more reasonable service compared to the prior heating and a/c business I used before where they charged me $100 in labor for maybe 10 minutes of work which involved cutting the end of a burnt off wire and reinserting it into the terminal without any explanation for the cause and just verifing that this was all that was wrong.
Description of Work: Replaced run capacitor on A/C unit. Checked freon and for proper operation.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
Lee Underwood’s Heating & A/C Inc is currently rated 5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Lee Underwood’s Heating & A/C Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Lee Underwood’s Heating & A/C Inc offers eco-friendly accreditations.
No, Lee Underwood’s Heating & A/C Inc does not offer a senior discount.
No, Lee Underwood’s Heating & A/C Inc does not offer emergency services.
Yes, Lee Underwood’s Heating & A/C Inc offers warranties.
Lee Underwood’s Heating & A/C Inc offers the following services: Replacement, installation & preventative maintenance of heating and a/c equipment, duct cleaning & indoor air quality.
Electrical and plumbing we sub out.
Contact information
218 Hamilton St P.O. Box 293957, Kerrville, TX 78028