We strive to provide great customer service, before, during, and after the sale. We believe in delivering trusted, quality service and equipment for your home and office at competitive pricing. Located in Keller, we are in our 22nd year of business. Our primary service areas are northeast Tarrant, and southern Denton counties. We provide free in-shop evaluations. We have a trip charge for on-site service which varies by your location, but also offer remote service via high speed internet which can resolve most problems. We accept cash, check and most credit cards.
Business highlights
28 years of trusted experience
Services we offer
We custom build desktop computers with a 2 year warranty and provide full warranty service and support for the computers we build. NO overseas tech support. We also offer, software, and peripheral sales, and perform hardware repairs and upgrades, virus and spyware removal, networking, data backup/recovery and transfer services. Service options include: on-site, in-shop or remote service (depends on problem, call to discuss) with fast turnaround - typically same day or next day.
Description of Work: Stereve gave me excellent guidance advice how to store my business laptop. Could not have done it without him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marvin W.
07/2015
5.0
computer repair
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
nancy H.
08/2014
5.0
computer repair
 + -1 more
He was very good.
Description of Work: He came out to my house to help me with my computer and take care of some photo file issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Larry M.
07/2014
4.0
computer repair
 + -1 more
unknown
Description of Work: These are really great folks and clearly know what they're doing. My hard drive had crashed and they replaced it and restored my files. My only disappointment, very minor, was the work I had to do afterwards to get everything up and completely running as before. Took me a while to rebuild my desktop, get some recently added programs up and running, restore my internet default browser, search engine, etc. Maybe that just goes with the territory, but based on the price, I would have expected a more complete job. If you are "automation challenged," be sure you understand what you will be getting back. Like I said, nice friendly folks and full of good information. I would definitely use them again, but an IT novice may be challenged to get everything completely working again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Alliance Computer Services
We apologize for the difficulties you had upon getting your system home. Unfortunately, with a bad hard drive, there was no way for us to know what programs and browser settings you were running beyond what you told us, or provided us for re-installation. It is our goal to get our customers back up and running at 100% with a minimal of extra work for you to do yourself at home. We will try harder to obtain more details to improve our service in the future.
Hal B.
06/2014
5.0
computer repair
 + -1 more
.
Description of Work: Old computer needed to be replaced. They built me a new much faster computer with all of the features important to me
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
william C.
06/2014
5.0
computer repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph L.
05/2014
5.0
computer repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Ted M.
06/2013
5.0
computer repair
 + -1 more
unknown
Description of Work: Just called for information. They were busy , but they called me back and gave me several things to do to help solve my problem. This is the second time I have called them and they always seem to have the answer.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kenneth A.
10/2012
5.0
computer repair
 + -1 more
This is the second time I've used Alliance and I couldn't be happier. The first time was something simple (aka user error) and they didn't even charge me. This time, my pc needed some extensive clean up. The job was done in a day and when I went to pick my pc up, they took the time to explain things to me and even did some on-the-spot extras for me. I had to call back once I arrived home and again, they were patient with me and answered all of my questions.
Description of Work: Virus removal, general system clean-up and a bunch of other technical things that I don't understand (but I'm happy they do.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$113
Rex P.
09/2012
5.0
computer repair
 + -1 more
They worked thru the problem kept me informed with my options...Then erased the hard drive and reloaded Windows and the data we took off the computer before the disk erase. I've use them several times before even bought my last computer there they dont promote a lot of things you dont need they just try to get you the most quility they can for the price...
Description of Work: Redo computer and replace data after a complete software crash...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Edward P.
09/2012
5.0
computer repair
 + -1 more
I have just moved to the mid cities from the Midwest. My computer was in storage for over 3 months, and wouldn't recognize my monitor. I called this husband and wife team for a consult. They tried to help me over the phone, but when the easy stuff wasn't working they were able to take it in immediately. I have never received customer service at this high of a level before. When I got there they hooked it up to their monitor and uncovered that my video card wasn't functioning properly. They backed up my computer's hard drive to an external hard drive I brought with me, and offered me options to move forward. From the time I called to the time I was functioning again was less than an hour. They saved me from buying a new computer, offered cheaper alternatives for me elsewhere, and we're overall very helpful and accommodating. This is the first review I have ever written, and my words can't express my gratitude properly. I highly recommend you start her if you have a computer issue.
Description of Work: I have just moved to the mid cities from the Midwest. My computer was in storage for over 3 months, and wouldn't recognize my monitor. I called this husband and wife team for a consult. They tried to help me over the phone, but when the easy stuff wasn't working they were able to take it in immediately. I have never received customer service at this high of a level before. When I got there they hooked it up to their monitor and uncovered that my video card wasn't functioning properly. They backed up my computer's hard drive to an external hard drive I brought with me, and offered me options to move forward. From the time I called to the time I was functioning again was less than an hour. They saved me from buying a new computer, offered cheaper alternatives for me elsewhere, and we're overall very helpful and accommodating. This is the first review I have ever written, and my words can't express my gratitude properly. I highly recommend you start her if you have a computer issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
James P.
03/2012
5.0
computer repair
 + -1 more
Easy to contact, easy to get to, fast service! I will use them again!
Description of Work: Repaired the computer and added great spyware!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Sandra H.
04/2011
5.0
computer repair
 + -1 more
The husband and wife team at Alliance were incredibly helpful, from taking time with me over the phone to try and allow me to handle the issue on my own and then miraculously retrieving my files despite my laptop no longer being able to recognize any hard drive. They were professional, informative, extremely helpful and FAST. I'm a business owner and a full time college student and losing all of my files could have been catastrophic. I've had conversations with the "IT specialists" at some big computer stores and even small, locally owned business and the difference in those experiences and this one was shocking. From the rapid response time and periodic updates to the tone and language used when discussing their recommendations for my old and new laptops, everything went so quickly, smoothly and with no stress or drama. Wonderful!
Description of Work: Attempted repair of a malfunctioning laptop and subsequent recovery of files encoded by malware.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Deon S.
03/2011
5.0
computer repair
 + -1 more
absolutely terrific service from beginning to end. turned on my computer one morning to find it infected with spyware/malware - my fault for letting my factory installed protection lapse. I found Alliance Computer Services on Angie's List, called them and described my problem. (after having called Geek Squad and Office Depot) Not only was Alliance Computer Services literally hundreds of dollars less than what others quoted, their solution was more thorough and personal. Upon picking up my computer, the owners, yes the owners of the company, personally walked me through what they had done to my laptop and even made recommendations on purchasing an additional laptop for my wife in the future. i can't say enough good things about them, i'm an extremely happy customer who has found his own help desk here in my town and in my country! no more calls to India for me when I have computer problems. thank you Alliance Computer Services!
Description of Work: spyware/malware removal, updated virus protection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
rod B.
12/2010
5.0
computer repair
 + -1 more
great will use again
Description of Work: minor repair to pc.had I gone to a big box store for help,just the walk in fee would have been much higher.repair was done quickly and all my questions answered.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Luther R.
11/2010
5.0
computer repair
 + -1 more
After some troubleshooting on my own, I decided the problem was with either the power supply or the motherboard. After finding them on Angie's List, I called ahead and was told if I could be there at lease half an hour before closing, they could make the repair while I waited if the problem was the power supply as I had suggested. The issue was indeed the power supply. Upon arrival, while I was waiting for another customer to finish up and before I could identify myself as the person who called a few minutes before, a power supply was brought to the counter. The power supply was swapped out in front of me. It was quite obvious to me they knew exactly what they were doing. While I didn't time how long the repair took, I'd estimate it to be half an hour. Even though most computer repairs can be somewhat expensive, they leave a lot of room for price increases. The fact they haven't done so tells me wealth isn't their goal, but rather to make a decent living while charging a fair price to provide a quality service. IMHO, they deserve a chance to prove themselves to many new customers. My impression based on my experience, is completely favorable. They will see me again.
Description of Work: They replaced the power supply, and made sure the PC would boot.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$74.95
Ann D.
10/2010
5.0
computer repair
 + -1 more
I was not able to use them this time, but have been VERY satisfied several times in the past.
Description of Work: When I called this time the owner was out of town and could not get to my computer right away so I opted for another choice. However, I have used Alliance Computer several times in the past and have recommended them to some of my friends. They are very good, and are usually able to help within 24 hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAM AND BOB Z.
10/2010
5.0
computer repair
 + -1 more
They charged a travel fee. They came out and worked on it. They got it running back again and put on a different anti virus for me. They were very good and I liked them. They are knowledgeable and it is a husband and wife team. The wife helped me figure out something over the phone and I am not computer literate. She walked me through doing something and I thought it was fantastic. They always recommend walking in with the computer instead of having to pay the fee for them to come out. I'm sure they are competitive in terms of price but I was used to another company which was a little bit less expensive.
Description of Work: I used Alliance Computer Services three weeks ago. I tried to get an update on an anti virus and when I clicked, it did some messing around with my computer and I couldn't use it anymore. I called Alliance to help me out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ROBERT M.
08/2010
5.0
computer repair
 + -1 more
I asked my spouse during my work day to take in a desktop computer to Alliance's shop in Keller for repair. Alliance was there at appt time and brought computer into shop. Alliance called me to verify problem. Analysis was quick and took less than 15 minutes. Alliance indicated a faulty power supply was the problem, and they had a replacement on hand. I authorized the replacement [at a reasonable price for parts and labor] and Alliance changed out the power supply on the spot. My spouse waited for the work to be accomplished and she was there [in the door and out the door] probably less than 45 minutes. Overall a very good experience, I left home that morning with my computer not working and returned home that afternoon to find my computer was working like a champ - and has since then. Should I need another computer repair, I'll surely first consider using Alliance.
Description of Work: Evaluation of start up problem with desktop computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$82
KENT B.
07/2010
5.0
computer repair
 + -1 more
I took my computer to their computer repair shop. Steve and his wife quickly restored the files and transfered them onto another computer of mine. Both were very pleasant, helpful, knowledgeable, and professional. I would recommend them to friends and family!
Description of Work: I took an older computer in that crashed to have all files on the hard drive retrieved.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Tom J.
01/2010
5.0
computer repair
 + -1 more
Great location for dropoff and pickup. Experienced, knowledgeable, pleasant and reasonably priced.
Description of Work: The fixed our desktop computer, updated and cleaned it up for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Karen F.
01/2010
5.0
computer repair
 + -1 more
He showed up on time. Answered all questions asked. And fixed my computer problems in a reasonable amount of time. Would use them again.
Description of Work: Assisted with problems with my backup and installed new backup software. Updated spy sweeper.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
CHARLES G.
11/2008
5.0
computer repair
 + -1 more
I called this company and set up an appointment and got right in. He had everything going on my computer after about thirty minutes. This company is very professional, and I am glad that they were so close and extremely knowledgeable.
Description of Work: I had a virus attack my computer and lost a lot of files, and he expunged the virus.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
James T.
08/2008
5.0
computer repair
 + -1 more
They were quite good. They explained what they were doing and they would help you if you had any questions about certain operations. They did a lot of installing and uninstalling that I needed so I didn't have to it myself.
Description of Work: They installed my printer and helped setup my new laptop.
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Service Categories
Computer Repair
FAQ
Alliance Computer Services is currently rated 4.9 overall out of 5.
Alliance Computer Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Alliance Computer Services offers the following services: We custom build desktop computers with a 2 year warranty and provide full warranty service and support for the computers we build. NO overseas tech support. We also offer, software, and peripheral sales, and perform hardware repairs and upgrades, virus and spyware removal, networking, data backup/recovery and transfer services. Service options include: on-site, in-shop or remote service (depends on problem, call to discuss) with fast turnaround - typically same day or next day.