Alliance Computer Services

Very well. I had attempted to have Microsoft fix my issue and they failed. Alliance had me up and running in less than an hour. They are professional, knowledgable, convenient and best of all local. I will be using them again for any of my future needs

A problem between my Microsoft Outlook and Yahoo! resulted in someone else's name being recognized by my system. In trying to remove that name myself I probably made things even worse because suddenly my computer would not recognize me! I purchased this desktop computer from Alliance Computer and I have been very happy with the computer and with the service there. So I called Steve and he helped me do a System Restore. That was a start but most of my personal files were missing. Fortunately, I subscribe to Carbonite and I was able to restore virtually all my personal files, but I was still having crazy system problems. That is when I decided to take it in to the Alliance Computer Services office. I called first to make sure they were available. Bonnie told me to bring it in and they would take a look at it. I was fascinated with how quickly they were able to diagnose the issues and then make fixes. Over the years I have used many computer repair services, from guys working out of their garage to the Geek Squad. In my opinion no one can compare with Steve and Bonnie at Alliance Computer Service.

They were absolutely wonderful and great pricing too! Even stayed late to get it done for me since I needed it that day! Thank you!!!

I needed to have the cpu cooling fan replaced because the old one was very noisy whenever the computer was running. I found Alliance Computer Services on Angieslist and was very impressed with the ratings and the type of service provided. I sent an email to Alliance explaining the issue. They responded to my email promptly and scheduled the work. They notified me when the replacement part arrived and I drove to their location. The work took just a few minutes and the result is wonderful. Bonnie was careful to test the machine thoroughly to insure all was working properly. Very professional, highly responsive, and convenient service. Will recommend highly.

I've used Steve before. That's why I went to him again.

Steve and Bonnie Dektor are very knowledgeable in this field and were quite helpful to me. My computer "crashed" and they were able to retrieve all of my documents, pictures, etc. and install them on the new computer they built for me. I'm very unsophisticated in these matters so they were kind enough to also load security software I'd purchased for the new computer onto my laptop. Whether you are extremely computer savvy, or a novice like me, Steve and Bonnie possess the skills to communicate with you at your level of experience.

My computer was repaired within 24 hrs. Steve spent an hour explaining everything to me and helping me with new tools. He also installed a tool to let him work on the computer remotely in the future. He was very professional and knowledgeable. This is the best computer repair experience I have ever had. I am delighted to have found this company and will definitely use them in the future and recommend them to anyone.

Everything went very well. They built the computer overnight and I was able to pick it up the next day. They explained everything I needed to know to set it up when I got home. They had great suggestions for what they thought I really did and did not need.

He was very good. He was here for a couple of hours, since it was a lot of work. He was prompt, communicated well and it was a good service.

I think Bonnie and Steve are the greatest. I can't say enough good things about them. I'm lucky to have found the about 8 years ago. I highly recommend them without reservations.

We were happy and we would use them again. I was impressed. They just seem like they knew what they were doing. They're competitive.

All ways professional have used many times. Steve custom built my computer--I love it Took computer in at noon one day --back next morning.

They did a quick evaluation when I took it to their shop and determined that it likely had a problem in the processor chip. Kept it in order to run it for a longer period to make the final diagnosis. It was, indeed, the processor, making the computer unusable. They said my hard drive was okay and offered to place it in a case that will allow me to get to the data files. I agreed and successfully accessed the files. I highly recommend them to others...great work and very knowledgeable.

Bonnie came to my house, set up computer with printer & internet service with new keyboard & mouse. She was very patient with explaining everything to me. She then took old tower & keyboard for recycling. I will definitely call them if I have any future needs.

Everything went extremely well. I was in a panic when my work laptop was stuck in recovery mode and I could not access anything. They said they could take a look at it as soon as I could get there. Everything was fixed in a little over 24 hours. They were great about answering all my questions and giving me advice on things I could do differently. They are incredibly knowledgable and helpful. I will definitely call them the next time I have issues. It could not have gone any smoother.

I worked primarily with Bonnie the 2nd partner in this GREAT 2 person shop. I called Alliance because of the A rating in Angies list and I have to say I was not disapointed. Bonnie gave me several options on repair and when all said and done, saved me about $200.00. Also on top of great customer service and satisfaction, when I picked it up, Bonnie took the time to explain a lot of little quirks about internet security that I really knew nothing about (and the shop at that time was VERY busy.) I would -WILL use them again if ever needed and would HIGHLY recommend shop when there is computer issue.

Had some problems but all were resolved.

I don't remember the date or the amount

Very well. They had to order a replacement keyboard for the laptop. Managed my expectations and actually repaired the laptop a day earlier than expected.

This is a husband & wife team operating from their home office.. Great service and knowledgeable! Highly recommend them!

It was fantastic customer support and they had a great attitude. They provided great advice for some other problems I mentioned and again, they took care of my problem, while minor, without charging me.

Because my ISP had apparently changed some settings I was unable to send outgoing email messages. I had spent several days visiting websites and web blogs trying to identifying a way to correct the problem. I finally gave up and took my PC in to Alliance. Bonnie hooked it up and within 15 minutes had corrected the problem with the correct port settings. Then I told her my PC was going much slower than when I bought it. She changed some settings and also suggested a different antivirus program (she knew from experience that the one I was using causes slowdowns and is not as effective as some other programs). She installed one that is much cheaper than what I was using and my PC is now running like it was new. The work was all done in about an hour so I lost very little use of my PC while being repaired. [I once took my PC to a big box store for a minor repair and they had it for a week and a half!] This is a no frills operation but their prices are very fair and their customer service is exemplary.

I will definitely use them again!

They were very helpful and knowledgeable. Had to recreate recovery disks---something I should have been able to provide but didn't. Only delay was waiting for the disks from the manufacturer. Price was exactly as quoted and work was complete and just as promised.

I had two laptop computers acting up. I looked up a service and decided on Alliance Computer Services due to the ratings and the location. I spoke to Bonnie when I called and received a very professional evaluation of my situation. I then delivered the units to Alliance. Once there Bonnie was able to deduce what was needed and gave me a time line and cost estimate. The seven year old laptop was much more than acting up as I said earlier. After hearing the possible solutions to both units I decided to scrap the older one and replace it. I felt like all the options were thoroughly explained to me so I know that was the correct decision. The second laptop was not in as much disrepair and it was fixed and all is well. All of the repairs came in at the middle of the quote. I was happy with that! This is reason enough to use Alliance again. As a matter of fact as soon as I got home it seams I got another infection. I called the next day and spoke to Bonnie again and she asked me to bring it in. I did so and she worked on it for about ninety minutes fixed the problem and showed me how to make a fix in the future if needed and did not charge me a dime. That service was on the house even though it was something I did. Outstanding service and Bonnie and Steve are outstanding people.